Ford Focus Complaints

22,326 consumer complaints on file.

#11100287June 6, 2018
SEAT BELTS
THE VEHICLE WAS PARKED, WITH NO DAMAGE TO THE VEHICLE. OUR FRONT DRIVER SIDE SEAT BELT LATCH QUIT WORKING PROPERLY. MY HUSBAND WHICH IS AN AVERAGE SIZE GUY ALMOST GOT STUCK. THE REAR DRIVER SIDE SEAT BELT LATCH IS NOT WORKING EITHER. IT STOPPED WORKING ABOUT A YEAR AFTER OWNING THE CAR. WE HAVE TO SHOVE A CARD IN IT TO PUT THE RED BUTTON BACK OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099896June 5, 2018
POWER TRAIN
MY CAR WOULD START JERKING AND REVING UP AND THEN I WOULD NO LONGER BE ABLE TO GAS IT. IT JUST BEGAN TO ROLL IN THE DIRECTION IT WAS ALREADY GOING IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099911June 5, 2018
VEHICLE SPEED CONTROL
WHILE DRIVING ON CITY STREETS THE ENGINE (35 MPH) THE ENGINE LOST POWER AND DROPPED IN SPEED YO A FEW MPR. SHUT ENGINE DOWN AND THEN RESTARTED THE ENGINE I DROVE ABOUT A MILE AND THE SAME THING HAPPENED AGAIN ONLY THIS TIME THE ENGINE ICON LITE CAME ON. I THEN CALLED FOR A WRECKER WHICH TOWED THE CAR TO THE DEALER. THERE THEY SAID IT WAS THE E THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099915June 5, 2018
POWER TRAIN
THE VEHICLE DOES A STUDDERING AND STALLING. IN 2015, FORD SAID THEY FIXED IT AND THAT SOME OF THE STUDDERING IS BECAUSE IT'S A 4 CYL VEHICLE. IN MAY 2018 I BROUGHT THE CAR BACK STATING THE SAME ISSUE BUT WORST. THEY SAID IT'S THE TCM AND IT WOULD COST ME $1850. I COMPLAINED TO FORD MOTOR COMPANY AND THEY EXTENDED THE WARRANTY. FORD SAID THEY FIXED IT. THE NEXT DAY I HAD TO BRING THE CAR BACK BECAUSE THE DASHBOARD SAID "TRANSMISSION OVERHEATING PLEASE STOP" THEN IT STALL ON ME IN THE MIDDLE OF TRAFFIC. I TOOK IT BACK TO THEM AND ASKED WHAT DID THEY FIXED. THEY HAD THE CAR FOR 2 DAYS THEN CALLED ME TO TELL ME IT'S THE CLUTCH AND IT'S NOT COVERED UNDER THE WARRANTY AND IT COSTS $2400. THE CLUTCH IS PART OF THE TRANSMISSION SO WHY ISN'T IT? THEY ARE NOW TELLING ME BECAUSE MY CAR HAS 94000 MILES ON IT THAT IT IS NORMAL WEAR AND TEAR. WHO BUYS A BRAND NEW VEHICLE FOR IT TO CONK OUT ON THEM AT 94000? THEY WILL NOT FIX MY CAR WITHOUT ME PAYING FOR IT. THIS IS A DEFECTIVE PART THAT FORD HAS AND THEY REFUSE TO TAKE OWNERSHIP OF THE MATTER AND RESOLVE IT. I HAD TO PARTICIPATE IN A CLASS ACTION SUIT AGAINST FORD REGARDING THIS. SEVERAL OTHERS ARE NOW BEING COMPENSATED BUT THEY ARE RESIDENTS OF CA WHICH HAS STRICTER LEMON LAWS. THE SUIT IS NOW ON HOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100009June 5, 2018
ENGINE
CAR SHAKES VIOLENTLY AND JERKS WHEN ACCELERATING, CAR HAS BEEN REPAIRED TWICE BEFORE FOR THIS PROBLEM, ONCE AT 29000 MILES, 2ND TIME AT 38000 AND NOW DOING IT AT 62000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100077June 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I WAS DRIVING AND WAS SLOWING DOWN TO TAKE A SHARP CURVE WHEN THE IDLE SPEED SPED UP THE SUDDENLY DROPPED AND THEN THE ENGINE DIED. I RESTARTED THE CAR BUT THE CHECK ENGINE LIGHT CAME ON. IT DID THE SAME THING AS I WAS DRIVING BEHIND OTHER TRAFFIC WHICH WAS GOING SLOW. I DROVE TO MY MECHANIC HE TEST DROVE THE CAR AND SAID THE THROTTLE BODY WAS GOING BAD. HE STATED HE HAD HAD SEVERAL OF THESE CARS WITH THE SAME PROBLEM. MY CAR ONLY HAD 48,000 MILES ON IT. I NEVER KNOW WHEN IT WILL JUST STOP IF I HAVE TO SLOW DOWN OR EVEN STOP FOR A RED LIGHT OR OTHER TRAFFIC. I LIVE IN A RURAL AREA AND THE ROADS ARE NARROW WITH FEW PLACES TO PULL OFF. I KNOW THAT THERE HAVE BEEN RECALLS FOR THIS PROBLEM ON SOME FORD FOCUS CARS AND MINE SHOULD BE INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100088June 5, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THE FORD FOCUS ELECTRIC HAS TWO "DRIVE" MODES: "D" AND "L". THE LATTER IS MORE AGGRESSIVE IN REGENERATIVE BRAKING. WHEN I APPROACH A RIGHT TURN INTO MY NEIGHBORHOOD, THERE IS A SHORT SEGMENT OF CEMENT BETWEEN THE TWO ASPHALT ROADS. I BELIEVE THE TRACTION/STEERING CONTROL GETS CONFUSED, AND THE REGENERATIVE BRAKING DISENGAGES, CAUSING THE VEHICLE TO ACCELERATE AND LURCH FORWARD, EVEN IF I AM BRAKING/DECELERATING. STEERING BEHAVIOR ALSO SEEMS AFFECTED. THE FIRST TIME THIS HAPPENED WAS VERY DISCONCERTING AS I THOUGHT I WAS GOING TO CRASH INTO THE VEHICLE STOPPED AT THE CROSS-STREET I WAS TURNING ONTO. I CAN REPRODUCE THIS CONSISTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099809June 4, 2018
ENGINE, EXTERIOR LIGHTING
FROM A COMPLETE STOP TO MOVING THE VEHICLE HAS A LITTLE BIT OF SHAKING WHEN GOING INTO FIRST AND SECOND GEAR ALSO THE BREAK LIGHT ON THE PASSENGER SIDE DOES NOT WORK BUT EVERYTHING ELSE WITH THAT LIGHT WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099831June 4, 2018
FUEL/PROPULSION SYSTEM
I GOT A LOAN ON THE CAR LAST YEAR OF 2017 AND THE CAR HAD ISSUES ACCELERATING. I DO NOT RECALL THE DATE BUT MY HUSBAND AND WAS ON THE HILL AND I AND IT STATED TRANSMISSION DEFAULT. I TOOK THE CAR TO FORD AND THEY REPLACED THE CLUTCH. FOR ABOUT 2MTHS IT WAS FINE. THEN IT WOULDN'T ACCELERATE PROBABLY. THE CAR THEN STARTS TURNING OFF IN TRAFFIC AND I ALMOST WAS IN A CAR ACCIDENT. I THEN REPLACED THE BATTERY. THEN I FINALLY DECIDED TO TAKE IT TO FORD AND THAT'S WHEN THEY TOLD ME I NEEDED MY ENTIRE FUEL SYSTEM REPLACED. I CAN NOT AFFORD THAT AND I AM UNABLE TO PURCHASE AN EXTENDED WARRANTY WHICH WILL NOT EVEN COVER THE EXISTING ISSUES EVEN IF I DID PURCHASE IT. I CONTINUE TO DRIVE THE CAR BECAUSE MY CREDIT ISN'T GOOD ENOUGH TO OBTAIN ANOTHER CAR. I PAY A MORE EVERY MONTH AND I NEED SOME HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099421June 3, 2018
POWER TRAIN
GEARS GRIND/JERK WHEN SHIFTING. AUTOMATIC TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099288June 2, 2018
ELECTRICAL SYSTEM
I HAVE A 2013 FORD FOCUS SE THE FUSE IS OK BUT THE HORN DOES NOT WORK. IS THIS A SAFETY ISSUE. IS THIS COVERED UNDER MY WARRENTY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099319June 2, 2018
POWER TRAIN
THE DUAL CLUTCH POWERSHIFT TRANSMISSION HAS BEGUN TO FAIL ON ME. IT JERKS SUDDENLY AT HIGHWAY SPEEDS, HAS RPM FLARES AND WILL NOT SHIFT INTO REVERSE. WHEN BROUGHT TO SAYVILLE FORD, LENNY TOLD ME THAT THIS PARTICULAR MODEL 2014 FORD FOCUS WAS NOT COVERED BY ANY EXTENDED WARRANTY AND WOULD THEREFORE COST ME 2200 TO REPAIR. HE DID EXPLAIN TO ME THAT THE TCM WAS UNDER WARRANTY, BUT THIS WAS APPARENTLY NOT THE ISSUE WITH THE VEHICLE. I CONTINUE TO HAVE THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099360June 2, 2018
POWER TRAIN
CAR IS BACK IN THE SHOP AGAIN FOR SHUDDER BAD AT TAKE OFF TURNING INTO TRAFFIC. FORD IS TELLING ME SHUDDER AND JERKING IS WITHIN NORMAL AND ACCEPTABLE RANGE. I DON'T KNOW HOW THIS SHUDDER IS ACCEPTABLE. I'VE HAD THE CLUTCHES REPLACED SEVERAL TIMES AND THE CAR IS SUPPOSE TO HAVE THE UPDATE CLUTCHES BUT HERE WE ARE AGAIN WITH ISSUES. THE CAR CLUNKED AND JERKED OUT OF GEAR GOING 65 DOWN THE INTERSTATE AT ONE POINT AND WOULDN'T DO ANYTHING LUCKILY NO ONE WAS BEHIND ME AND I WAS ABLE TO COME TO A STOP OFF THE ROAD AND GET A TOW. THIS CAR HAS HAD WAY TOO MANY TRANSMISSION ISSUES AND MAKES ME SCARED TO DRIVE YET I'M STILL MAKING PAYMENTS ON THIS CAR BECAUSE I CAN'T GET OUT OF LOAN DO TO THE RESALE VALUE DROPPING DUE TO THIS TRANSMISSION. THIS CAR DOES NOT FEEL SAFE AND UNDER NO CIRCUMSTANCES SHOULD THE SHUDDER, JERKING, AND DELAYED REACTIONS BE CONSIDERED NORMAL AND SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099155June 1, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), AIR BAGS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT FROM PARK INTO REVERSE. THE CHECK ENGINE INDICATOR ILLUMINATED AS THE FAILURE OCCURRED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE MULTIPLE TIMES BEFORE IT WAS ABLE TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. ON A DIFFERENT OCCASION, WHILE DRIVING 50 MPH IN THE RAIN, THE CONTACT'S VEHICLE HYDROPLANED AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE AIR BAG FAILURE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,309.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11099164June 1, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO ANDERSON FORD BULLHEAD CITY (2585 AZ-95, BULLHEAD CITY, AZ 86442, (928) 704-9850) WHERE IT WAS DIAGNOSED THAT THE PAWL SPRING WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099186June 1, 2018
STEERING
I PARKED VEHICLE IN PARKING LOT OF STORE. I RETURNED TO CAR, STARTED THE ENGINE, PUT CAR IN REVERSE, GAVE IT A LITTLE GAS WHILE I TRIED TO TURN THE STEERING BUT IT WOULD NOT MOVE. MESSAGE FLASHED 'STEERING WHEEL ASSIST ERROR'. CAR NOW HAS TO BE TOWED TO DEALERSHIP FOR A REPAIR THAT IS NOT COVERED BY FORD. LUCKY THE STEERING DID NOT GO OUT WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098913May 31, 2018
ELECTRICAL SYSTEM
TAKATA RECALL: OK SO I WAS DRIVING THE OTHER DAY AND ALL OF A SUDDEN MY SPEAKERS MADE THIS THUNDER LIKE NOISE AND MY STEREO RANDOMLY WENT OUT AND STOPPED WORKING. IT WAS A RATHER LOUD "BOOM" WHICH STARTLED ME AND ALMOST GOT ME A SWERVE INTO ANOTHER CAR. WHEN I GOT TO MY DESTINATION I TURNED OFF THE CAR, AND THEN TRIED TO START IT BACK UP AGAIN TO SEE IF MAYBE IT WOULD TURN ON , WELL IT DID, BUT NOW MY CAR RANDOMLY DOES THIS LIKE EVERYDAY! AND IT STARTLED ME EVERY TIME!!!!!! WHICH IS DANGEROUS BECAUSE IT COULD CAUSE A SERIOUS ACCIDENT!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098937May 31, 2018
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE WARNING INDICATOR FLASHED "POWER STEERING LOSS" AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (ECHELON FORD, 4 S WHITE HORSE PIKE, STRATFORD, NJ 08084, 1-(856) 627-8400) WHERE IT WAS DIAGNOSED THAT THE STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ISSUED 95 TSBS FOR THE STEERING AND ONE STEERING RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099050May 31, 2018
POWER TRAIN
WHILE DRIVING AT 45 MPH ON A CITY STREET ENTERING A HIGHWAY. THE CAR REVED AND WOULD NOT SHIFT OUT OF GEAR BUT WAS STILL RUNNING. I TRIED TURNING IT OFF BUT THEN IT WOULD NOT START BACK UP AND THE DISPLAY IS SHOWING IT'S IN DRIVE BUT THE GEAR IS IN PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098857May 30, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WAS ON MY WAY TO THE VA HOSPITAL 04/04/2018 STARTED CAR, IT WOULD SHAKE VIGOROUSLY. CHECK ENGINE LIGHT AND OIL FUEL LIGHT KEEP COMING ON AND OFF. HAD A COMPLETE TUNE UP. GOING TO THE VA HOSPITAL ON 4/16/2018 START CAR, CHECK ENGINE LIGHT CAME ON AND FUEL LIGHT CAME ON AGAIN. HAD INNER TIRE RODS REPLACED. GOING TO A VA APPT, ON 05/10/2018 START CAR CHECK ENGINE LIGHT CAM ON, CV VALVES REPLACED. 5/30/2018 ON MY WAY AGAIN TO THE VA HOSPITAL, START CAR CHECK ENGINE LIGHT CAME ON AGAIN. PLEASE ADVISE, SINCE IT VERY DIFFICULT TO MISS AND RESCHEDULE APPTS AT THE VA HOSPITAL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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