Ford Focus Complaints

22,326 consumer complaints on file.

#11101652June 13, 2018
AIR BAGS, SEAT BELTS, EXTERIOR LIGHTING
BOUGHT A 2005 FORD FOCUS IN APRIL, 2018. TOLD SALES MAN THAT AIRBAG ENGINE LIGHT REMAINS ON. WAS TOLD IS OK. ON 6/112018, CALLED CUSTOMER SERVICE FORD COOPERATE SPOKE WITH A LADY. SHE ASK FOR VIN NUMBER, I GAVE IT TO HER. SHE SAID 2005 FOCUS HAS NO AIRBAG RECALL. I TOLD HER THAT AIR BAG LIGHT STAYS ON SINCE WE BOUGHT THE CAR. SHE DIDN'T TAKE INTEREST ON THAT. I ASKED HER WHAT COMPANY MADE 2005 FORD FOCUS AIRBAG? SHE WOULD NOT TELL ME. I CALLED LOCAL FORD DEALER IN WESLEY CHAPEL FL. TOLD SERVICE TECH SAME THING THAT I TOLD COOPERATE OF ENGINE LIGHT AIRBAG ALWAYS STAYS ON. HE TOO SAID IS NOTHING. THAT VIN NUMBER IS NO RECALL. I ASKED HIM AS WELL WHICH COMPANY PUT AIRBAGS IN 2005 FOCUS, WAS IT TAHKATA? HE TOO WOULDN'T ANSWER ME. SO I EMAIL MR. W.FORD TO EXPLAIN ABOVE SITUATION WITH AIRBAG LIGHT AND WHO PLACED AIR BAGS IN 2005 FOCUS. HAVE NOT HEARD FROM HIM OR HIS OFFICE, EXPLAINED TO MR. FORD, THAT AIRBAG LIGHT BEING ALWAYS ON AND HIS DEALERS WANT TO CHARGE ME $200 TO CHECK ENGINE LIGHT IS ABSURD. WHEN THIS IS A NATIONAL SAFETY RECALL. THAT WE AS THEIR PAYING CUSTOMERS DESERVE AN ANSWER AND BETTER TREATMENT. CAN YOU PLEASE TELL ME IF THIS IS A SAFETY VIOLATION? WOULD LIKE TO HEAR FROM YOU. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101706June 13, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE DOORS WOULD NOT OPEN FROM INSIDE THE VEHICLE, EXCEPT FOR THE FRONT PASSENGER DOOR. ALSO, THE KEY FAILED TO OPEN THE VEHICLE'S DOORS WHEN LOCKED. THE VEHICLE WAS TAKEN TO FORD GROVES (1501 N KINGSHIGHWAY ST, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES AND RODS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 180,067.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101548June 13, 2018
ELECTRICAL SYSTEM
THE INGNIITION SWITCH WENT OUT FOR A SECOND TIME. I REPLACED IT ONCE BUT DECIDED TO PUT A START BUTTON ON MY CAR. I CAN'T AFFORD TO PAY FOR AN ANOTHER INGNIITION SWITCH. THEY SHOULD HAVE BEEN A RECALL ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101342June 12, 2018
STEERING
AT TIMES THE STEERING LOCKS UP HAVE TO RESTART TO FIX PROBLEM. WARNING LIGHT COMES ON >>>> STEERING SYSTEM FAILURE. WHAT SOES THIS MEAN ? CAN IT LOCK UP DURING DRIVING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101349June 12, 2018
STEERING
FIRST TIME POWER STEERING QUIT I HAD JUST STARTED IT IN THE MORNING TO GO WORK, HAD TO SHUT CAR OFF THEN TURN IT BACK ON AND STEERING WOULD WORK THEN. SECOND TIME I LOST STEERING WHEN I WAS TURNING OFF OF A 55MPH HIGHWAY IN THE MIDDLE OF THE TURN AND POWER STEERING QUIT, FORCING ME TO GO OFF IN THE DITCH. WAS VERY FRUSTRATING AND NOW AFTER SHUTTING OFF THE CAR THE POWER STEERING DOES NOT START WORKING AT ALL. SO I HAVE TO DRIVE EVERY DAY WITHOUT IT. VERY FRUSTRATING WHEN I PAY THIS MUCH FOR A VEHICLE AND I HAVE TO GET CHARGED $1,200+ TO FIX IT. DON'T HAVE THE MONEY TO FIX IT SO JUST DRIVE WITHOUT IT NOW. FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101408June 12, 2018
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 35 MPH, THE GEAR INADVERTENTLY SHIFTED TO ANOTHER GEAR WITHOUT WARNING. THE VEHICLE JERKED AND SHIFTED TO VARIOUS RATES OF SPEED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO SALE FORD (1145 US-258, KINSTON, NC 28504, (252) 522-3673) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. *TT VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 9/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101514June 12, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE AND BATTERY WARNING INDICATORS ILLUMINATED, AND THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MOON TOWNSHIP FORD (5304 UNIVERSITY BLVD, CORAOPOLIS, PA 15108) FOR DIAGNOSTIC TESTING, BUT NO FAILURES WERE FOUND. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND BATTERY INDICATORS ILLUMINATED PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO THE SAME DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101520June 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
THE STEERING WHEEL LOCKED UP AND THE STEERING ASSIST CAME ON WHILE I WAS DOING 5 MPH . AND THE FUEL TANK IS BEING HAS BEEN DEFORMED BECAUSE OF A VACUUM PROBLEM WITH THE CAP LESS GAS TANK. I KNOW THAT THE REST OF THE 2012 FUSION AND ESCAPE HAVE BEEN RECALLED,BECAUSE OF THE DANGER OF DRIVING DOWN THE ROAD AND STEERING WILL LOOSE CONTROLL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101052June 11, 2018
ENGINE, POWER TRAIN
I UNDERSTAND THAT THERE IS A POWERSHIFT RECALL ON ALL 2013 FORD FOCUS CARS WITH AUTOMATIC TRANSMISSION. MY CAR FALLS UNDER THAT RECALL AND I WANT THIS TAKEN CARE OF . I PLAN ON RETAINING AN ATTORNEY SO I CAN GET SOMETHING DONE ABOUT THE FACT THAT I AM DRIVING AND PAYING ON A DEFECTIVE CAR. I WAS DRIVING DOWN A STEEP HILL AND A WARNING ABOUT MY TRANSMISSION RUNNING HOT CAME ON, I HAD JUST CALLED MY MECHANIC TO CHECK WHY MY ENGINE LIGHT HAD COME ON, AND HAD TO GET THE CAR TOWED TO THE SHOP. HE CHECKED AND TOLD ME THAT IT WAS DUE TO THE POWERSHIFT RECALL, AND THAT FORD PLANT SHOULD MAKE THE NECESSARY REPAIRS, THEY WILL ALSO CLAIM THAT IN COURT IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101069June 11, 2018
FUEL/PROPULSION SYSTEM
I THINK I HAVE A FAULTY FUEL MODULATOR RELATED TO THE RECALL OF THE BOSCH FUEL PUMP SYSTEMS THAT'S AFFECTED THE 2014 FORD FOCUS AND THE 2015 VW'S. MY CAR WON'T START TURN OVER IMMEDIATELY AFTER FULL REFILL OF GAS TANK. I'VE NOTICED THAT GAS ACTUALLY SPILLS OUT UNDER THE CAR AFTER FILLING UP ALL THE WAY. OCASSIONALLY MY CAR ENGINE WILL STOP ENTIRELY IN THE MIDDLE OF THE ROAD! IT'S HAPPENED TWICE NOW WHEN SHIFTING INTO 1ST AFTER BEING STOPPED AT A LIGHT. I TOOK IT TO THE DEALERSHIP AND THEY CONFIRMED IT'S THE FUEL MODULATOR AND THAT IT NEEDS TO BE REPLACED. THIS HAS GOT TO BE THE SAME ISSUE AS THE OTHER RECALLED UNITS. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101075June 11, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
AFTER FILLING UP THE TANK WITH GAS, THE VEHICLE STUTTERS AND FEELS LIKE IT'S JUMPING WHEN I AM AT A STOP LIGHT AND START TO GO. THE GAS GAUGE GOES UP WHILE I AM DRIVING AND THE VEHICLE RUNS OUT OF GAS RANDOMLY. I WAS PARKED AT MY HOUSE AND IT WOULDN'T CRANK WHEN I RAN OUT OF GAS THE 1ST TIME (ABOUT THREE WEEKS AGO) AND THE 2ND TIME (6/6/2018), I WAS ON THE INTERSTATE AND THE VEHICLE DIED DUE TO NO GAS, YET THE GAUGE WAS NOT ON EMPTY. FORTUNATELY I WAS ABLE TO GET OFF THE SIDE OF THE ROAD AND CALL ROADSIDE ASSISTANCE. THE VEHICLE IS NOW AT AT FORD SERVICE REPAIR SHOP AND I AM WAITING TO HEAR FROM THEM BUT THE SERVICE REPAIRMAN SAID THIS IS A COMMON PROBLEM, THAT HE HAD THE SAME VEHICLE IN THE WEEK BEFORE WITH THIS SAME ISSUE. LAST FRIDAY, I HAD A CUSTOMER SERVICE REPRESENTATIVE WITH A FORD DEALERSHIP TELL ME THIS IS A COMMON PROBLEM THAT OCCURS IN THIS VEHICLE. OBVIOUSLY RUNNING OUT OF GAS RANDOMLY IS VERY DANGEROUS. THERE NEEDS TO BE A RECALL ON THIS IMMEDIATELY TO SAVE LIVES. FORD NEEDS TO TAKE RESPONSIBILITY FOR THIS MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101123June 11, 2018
STEERING
THE STEERING WHEEL COMPLETELY LOCKED UP AFTER RECEIVING AN ALERT MESSAGE THAT READ 'STOP SAFELY STEERING DISABLED'. EXTREMELY DANGEROUS SITUATION BEING LEFT WITH NO ABILITY TO STEER THE CAR. HAD TO HAVE THE CAR TOWED AND POWER STEERING RACK REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100742June 10, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHENEVER I ACCELERATE FROM A STOP, MY CAR HESITATES & "JUMPS" A FEW TIMES BEFORE PICKING UP SPEED. IT HAPPENS VERY RANDOMLY FROM WHAT I CAN TELL. SOMETIMES DOING IT OFTEN AND OTHER TIMES IT ACCELERATES NORMALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100766June 10, 2018
STEERING
ON FRIDAY, 06/08/2018 I LOST MY STEERING ASSIST DUE TO A "STEERING ASSIST MALFUNCTION". I AM ABLE TO STEER THE CAR BUT AS A SENIOR CITIZEN I FEEL THAT I AM PUTTING MY LIFE, AS WELL AS OTHERS, AT RISK FOR A KNOWN DEFECT THAT THE FORD MOTOR COMPANY HAS KNOWN ABOUT FOR YEARS, HAVE RECALLED MANY OF THEIR MODEL VEHICLES WITH THE SAME "DEFECT" EXCEPT THE FORD FOCUS. THIS IS A DANGEROUS SITUATION FOR EVERYONE. PLEASE GET FORD MOTOR COMPANY TO CORRECT THEIR INTENTIONAL NEGLECT OF THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100773June 10, 2018
STEERING
STEERING ASSIST FAULT WENT OUT AS I WAS DRIVING AND WAS ALMOST KILLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100776June 10, 2018
STEERING
FORD FOCUS 2013 STEERING ASSIST FAULT. AS I WAS DRIVING MY POWER STEERING STOPPED WORKING. I WAS VERY RATTLED AS THE CAR SUDDENLY JERKED TO THE RIGHT AND I COULD NOT STEER IT BACK TO NORMAL. I HAD TO SHUT THE CAR OFF AND BACK ON TO MAKE IT WORK AGAIN. NOW WHENEVER I TURN MY CAR ON IT COMES UP WITH A WARNING THAT STATES STEERING ASSIST FAULT. ALSO MY POWER STEERING IS NOT WORKING ANYMORE. I COULD HAVE BEEN SERIOUSLY INJURED OR WORSE IF THIS WERE TO HAPPEN WHILE ON THE INTERSTATE OR IN AN INTERSECTION, ETC..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100692June 9, 2018
STEERING, UNKNOWN OR OTHER
THE CHECK ENGINE LIGHT CAME ON AND MY CAR STARTS JERKING AND SKIDDING AND SLOWING DOWN. I WAS SCARED AND DIDN'T KNOW WHAT TO DO BECAUSE I HAD MY DAUGHTER IN THE CAR. I CALLED MY TECHNICIAN AND HE SAID THAT A CODE CAME UP ON MY CAR P087A. HE SAID THAT THE CODE HAS TO DO WITH THE TRANSMISSION, AS THE FAULT IS A COMMON FAULT WITH THIS TYPE OF TRANSMISSION THAT FORD STARTED USING IN 2001. I'M TRYING TO SEE IF THIS VEHICLE IS COVERED UNDER WARRANTY AND IF FORD HAS A RECALL ON THIS ISSUE. THE CAR HAS ABOUT 77K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100726June 9, 2018
STEERING
BACKING OUT OF THE DRIVEWAY, MY STEERING LOCKED AND "STEERING ASSIST FAILURE. SERVICE NEEDED" APPEARED THEN DISAPPEARED. I ALMOST HIT A TREE BEHIND ME. WHEN I GOT THE CAR TO THE SHOP I WAS TOLD THAT THE ENTIRE POWER STEERING COMPOUND GEAR ASSEMBLY UNIT HAD TO BE REPLACED AND IT WOULD COST ME $1700. NOT ONLY IS THIS ISSUE EXPENSIVE BUT EXTREMELY DANGEROUS. I WAS LUCKY IT HAPPENED IN THE DRIVEWAY AND NOT ACTUALLY ON MY WAY TO OR FROM WORK WITH RUSH HOUR TRAFFIC, CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100341June 7, 2018
UNKNOWN OR OTHER
"TAKATA RECALL" WHILE DRIVING MY CAR GOING TO WORK SUDDENLY THE PASSENGER SIDE DOOR OPENS SO I TIE IT WITH ROPE AND BRING IT TO MECHANIC AFTER WORK AND THEY FOUND THE DOOR LATCH IS NOT WORKING,AFTER 2 MONTHS SAME THING HAPPEN ON THE DRIVER SIDE DOOR WHILE DRIVING GOING TO GROCERY THE DOOR OPENS AND IT WONT LOCK ANYMORE SO BOTH MY DOORS ARE TIED WITH ROPE WHILE DRIVING.THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100151June 6, 2018
STEERING
I WAS BACKING OUT OF A PARKING PLACE AT A GAS STATION WHEN THE "STEERING ASSIST FAULT" "SERVICE REQUIRED" CAME ON THIS HAPPENED AROUND 80K MILES. NOW SITTING AT 88K MILES I RECENTLY HAD TO HAVE THE STEERING RACK AND PINION ASSEMBLY REPLACED IN IT COSTING ME ALMOST 1,800 DOLLARS IN REPAIRS. I HAVE READ SEVERAL COMPLAINTS WITH THIS CAR HAVING THE SAME ISSUES AROUND ABOUT THE SAME MILEAGE INTERVALS. I'M HOPING THIS ISSUE HASN'T CAUSED ANY SERIOUS INJURY OR FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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