Ford Focus Complaints

22,326 consumer complaints on file.

#11143494October 28, 2018
AIR BAGS
AIRBAG DID NOT INFLATE WHEN MY SON HAD AN ACCIDENT THE AIRBAG DEPLOYED BUT DID NOT INFLATE HE WENT INTO THE BACK OF ANOTHER VEHICLE ON HIGHWAY 40 ON OCTOBER 12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11143330October 27, 2018
POWER TRAIN
THE CAR SHAKES AND STUTTERS IN LOWER GEAR AND IT IS VERY DANGEROUS. WHEN I GO FROM A STOP INTO FIRST GEAR THE CAR WILL NOT IMMEDIATELY START AND WHEN IT DOES, IT SHUTTERS. THE WHOLE CAR SHAKES WHEN I AM DRIVING IN THE CITY BECAUSE OF THE START/STOP. THIS IS GOING TO CAUSE AN ACCIDENT. OTHER FORD FOCUS CARS FROM 2015 ARE RECALLED, BUT MINE IS NOT FOR SOME REASON. THE TRANSMISSION IS GOING TO FAIL AND I ASKED FORD TO HELP RE-SET THE TRANSMISSION OR REPLACE IT, AND THEY WILL NOT. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143341October 27, 2018
UNKNOWN OR OTHER
AIR CONDITIONING SYSTEM, AFTER ABOUT 45 MINUTES OF USE, WILL GREATLY REDUCE FAN SPEED. DEALER SAYS CONDENSOR MAY BE FREEZING UP DUE TO A BAD SENSOR. THE CAR DOES NOT STORE A CODE FOR THE DEALER TO DIAGNOSE WHICH SENSOR IS BAD SO THEY WON'T FIX IT. DEALER SAYS NEXT TIME IT IS IN FAILURE MODE, BRING IT IN TO TRY TO GET A CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143345October 27, 2018
UNKNOWN OR OTHER
WHILE DRIVING FROM STORE AND HAVING MY 4 YEAR OLD GRANDDAUGHTER. MY REAR LEFT DOOR OPEN. AT FIRST I THOUGHT I CLOSE IT BUT YET I DIDN'T SINCE THE CAR SEAT IS ON THE OTHER SIDE. I HAVE THE DOOR TIDE WITH CABLE UNTIL IT GETS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143364October 27, 2018
UNKNOWN OR OTHER
ON 10/25/18. CAR AT DALE IN NEUTRAL. HEAT ON SETTING SPEED 2. SECOND SETTING FLOOR DASH COMBO. THE VENTS ON DASH WERE HOT ENOUGH TO CAUSE BURNS TO HANDS IF TOUCHED. GAUGE FOR ENGINE TEMP SHOWED MID RANGE. CHECK OF ANTIFREEZE SHOWED ADIQUITE LEVEL. WHEN CAR WAS IN MOTION THE TEMP WAS COOLER BUT STILL WARMER THAN IT SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142790October 26, 2018
UNKNOWN OR OTHER
ENGINE STALLS AND YOU CAN HEAR A RATTLING NOISE WHEN PRESSING THE GAS PEDAL TO TAKE OFF IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142803October 26, 2018
STEERING
ON 9/25/18, AFTER DRIVING TWO HOURS AND THEN MAKING A BRIEF STOP, WHEN I TURNED THE CAR ON I RECEIVED THE FOLLOWING WARNING: "STEERING ASSIST FAULT. SERVICE REQUIRED." WHEN I STARTED BACKING OUT OF THE PARKING SPACE, I DISCOVERED THE CAR HAD LOST POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON BUT RECEIVED THE SAME WARNING AND STILL HAD NO POWER STEERING. I WAS ABLE TO DRIVE THE TWO HOURS HOME VERY CAREFULLY BUT OBVIOUSLY THIS POSED A SAFETY RISK, ESPECIALLY IF IT HAD GONE OUT WHILE I WAS DRIVING OR IF THERE WAS A NEED FOR ME TO MAKE A TURN QUICKLY. HERE ARE THE FACTS WE LEARNED FROM DOING SOME ONLINE RESEARCH AND CONTACTING OUR LOCAL FORD DEALERSHIP: SEVERAL OTHER FORD FAMILY MODELS WITH SIMILAR YEARS HAVE BEEN RECALLED FOR STEERING ASSIST ISSUES AND THE ONLY WAY TO FIX THE PROBLEM WAS TO REPLACE THE ENTIRE STEERING SYSTEM WHICH COSTS OVER $2100. IN CONCLUSION, WHY AM I NOW $2100 POORER AFTER REPLACING POWER STEERING IN A VEHICLE WITH LESS THAN 60,000 MILES WHEN CLEARLY THERE IS AN ISSUE WITH FORD'S POWER STEERING THAT SHOULD WARRANT A RECALL ON THE FOCUS AS WELL? THANK YOU FOR YOUR CONSIDERATION OF THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142813October 26, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
TRANSMISSION IS DEFECTIVE. FUEL DELIVERY SYSTEM IS DEFECTIVE VEHICLE STALLED WHILE TURNING LEFT. ALMOST GOT HIT BY ONCOMING TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142815October 26, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD FOCUS. WHILE DRIVING 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESPONDED AND HESITATED. THE VEHICLE DID NOT STALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142846October 26, 2018
STEERING
:STEERING ASSIST MALFUNCTION" ERROR ON DASHBOARD AT START UP. POWER STEERING IS NOT WORKING -- STEERING WHEEL IS LOCKED UP. THIS HAPPENED 3 TIMES AT STARTUP. CAR HAS 79,399 MILES. TOOK TO DEALERSHIP AND THEY INFORMED ME THAT ELECTRONIC STEERING GEAR MECHANISM AND RACK NEED TO BE REPLACED AT A COST OF $1,800 AND ALIGNMENT FOR $99.95. I AGREED TO HAVE DEALERSHIP DO THE WORK AS I WAS TOO SCARED TO DRIVE THE CAR. THIS SEEMS LIKE A WIDESPREAD AND DANGEROUS ISSUE THAT IS VERY COMMON WITH THIS MODEL, WHY ISN'T THERE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142844October 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR SHUDDERS AT VARYING SEVERITIES--SOMETIMES MORE MILD THAN OTHERS, MOSTLY SEVERE OTHERWISE DURING ACCELRATION, AND VARIOUS MOMENTS WHILE DRIVING, AND DURING THE ENTIRE PROCESS OF TURNING. I HAVE BROUGHT MY VEHICLE TO GEORGE WALL FORD LINCOLN IN SHREWSBURY NJ TWICE FOR THIS SPECIFIC ISSUE. FIRST TIME THEY UPDATED A MODULE AND IT HELPED FOR ABOUT A WEEK. THEN THE PROBLEM RETURNED. SECOND TIME THEY HAD IT EVEN LONGER, AND UPON PICK UP I WAS TOLD THAT THE CAR WAS ACTING 'WITHIN SPEC', AND DOING 'WHAT IT IS DESIGNED TO DO,' SO NO FIX WAS MADE. CAR CONTINUES TO SHUDDER SEVERELY. TRANSMISSION IS TECHNICALLY MANUAL, DESPITE BEING AN AUTOMATIC, AND THE COMPUTER DOES THE SHIFTING. THAT IS WHAT I WAS TOLD. HOWEVER, IF THAT IS THE CASE, THEN THIS CAR DRIVES MANUAL TERRIBLY. I CONTACTED FORD CUSTOMER SUPPORT CHAT AND WAS TOLD I DO NOT QUALIFY FOR BUYBACK BECAUSE OF CAR'S AGE/MILEAGE. CARE IS UNDER 50K MILES, AND I BOUGHT THE CAR CERTIFIED PREOWNED NOVEMBER 2017, JUST UNDER A YEAR AGO. I WAS NOT INFORMED OF ANY RECALLS, OR THE TRANSMISSION'S BEHAVIOR UPON LOOKING, BUYING, AND PAYING FOR THE CAR IN FULL ALL IN ONE EVENING. I HAVE JUST SENT A LENGHTLY LETTER TO FORD CUSTOMER RELATIONSHIPS THIS WEEK. AWAITING RESPONSE. MAY FILE LEMON LAW IF SITUATION IS NOT HANDLED PROPERLY. I HAVE BEEN TOLD MY CAR'S ISSUE IS NOT SAFETY RELATED SO IT IS NOT DIRE, HOWEVER DURING INCLEMENT WEATHER, OR WHEN GOING THROUGH TURNS, OR SIMPLY STARTING MY CAR GENTLY AT LIGHTS HAS BECOME AN ISSUE, AND I HAVE NEARLY BEEN REAR ENDED MANY TIMES. EVENTUALLY I WILL NOT BE SO LUCKY AS TO ESCAPE YET ANOTHER NEAR-ACCIDENT. SOON, I CAN ONLY IMAGINE, I WILL MOST LIKELY HAVE A CAR COME CRASHING INTO MY REAR END BECAUSE OF FAILED AND SHUDDERING ACCELRATION DUE TO THE SHODDY TRANSMISSION CLUTCH SHUDDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142885October 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM
APPROXIMATELY AT 30000 MILES WHILE STILL UNDER WARRANTY I BROUGHT THE VEHICLE TO SHEEHY OF WARRENTON BECAUSE WHILE ON RTE 28 IN STERLING VA THE VEHICLE WAS INTERMITTENTLY JERKING SPUTTERING AND STALLING. DEALER STATED THEY COULDN'T FIND ANY ISSUES BECAUSE NO CODE WAS PRESENT. ON 10/18/18 I BROUGHT THE CAR IN AGAIN BECAUSE THE CAR STALLED MULTIPLE TIMES WHILE IN MOTION. THEY STATED THAT CODE SAYS LOW FUEL PRESSURE SENSOR AND THEY WOULD HAVE TO REPLACE THAT FIRST TO SEE. I NOTICED TODAY THERE ARE RECALLS FOR THE EXACT ISSUE I'M HAVING BUT RECALLS ARE ONLY ON THE 2.0 MODEL MINE IS THE 1.0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142889October 26, 2018
FUEL/PROPULSION SYSTEM
AFTER FUELING UP A FEW WEEKS AGO, AND STARTING MY CAR RIGHT AFTER, CAR WOULD NOT TURN OVER. WOULD STALL IMMEDIATELY. ONLY COULD START CAR IF I GAVE IT GAS WHEN TURNING IT OVER. THEN, WHEN IDLING AT A STOP, RPM'S WOULD BOTTOM OUT TO WELL UNDER WHERE IT SHOULD (500 OR LESS RPM). CAR SHAKES AND RATTLES AT IDLE. CAR ALSO WILL STALL WHEN SLOWING DOWN TO A STOP. MY CAR HAS STALLED SEVERAL TIMES IN THE PAST 2 WEEKS. SOMETIMES AT A COMPLETE STOP, OTHER TIMES IT HAS STALLED WHILE IN MOTION (INCLUDING 1 STALL IN AN INTERSECTION THAT NEARLY CAUSED ME TO BE HIT) CHECK ENGINE LIGHT IS ON. GOT CODE P144A (PURGE VALVE ISSUE, WITH EVAP LEAK). REPLACED MY VAPOR CANISTER PURGE SOLENOID PER THE CHECK ENGINE CODE. CAR IS STILL HAVING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142902October 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
MY 2012 FORD FOCUS SEL HAS TURNED OFF COMPLETELY WHILE DRIVING MULTIPLE TIMES ON THE HIGHWAY AND FREEWAY, I HAVE BEEN STRANDED MULTIPLE TIMES DURING THE DAY AND NIGHT DUE TO IT SHUTTING OFF RANDOMLY. I HAVE BEEN STRANDED IN PARKING LOTS MULTIPLE TIMES DUE TO THE CAR NOT ALLOWING ME TO GO IN REVERSE. I HAVE REPLACED THE CAR BATTERY MULTIPLE TIMES! MY GAS CAP HAS POPPED OFF WHILE PUTTING IN GAS, I HAVE FAULTY WINDSHIELD NOZZLES WASHING SYSTEM NO LONGER SPRAY WATER, I HAVE A FAULTY BACK LIGHT I HAVE REPLACED THE BULBS MULTIPLE TIMES EVERY FEW MONTHS. THE HEATING AND AIR CONDITIONER WILL SOMETIMES WORK. THE COLOR LIGHTING IN THE CAR NO LONGER WORKS, ON THE SUN VISOR THE MIRROR COVER HAS POPPED OFF ON ITS OWN. THE CAUSE OF ALL THESE PROBLEMS ARE UNKNOWN I BELIEVE THE CAR WAS ENTIRELY BUILT POORLY WITH NO THOUGHT PROCESS WHAT SO EVER. I HAVE NEVER DRIVEN A CAR WITH SO MANY PROBLEMS LET ALONE SUCH A DANGEROUS DEADLY CAR. THESE ISSUES CONTINUE TILL THIS DAY AND I AM STILL STUCK PAYING FOR A CAR THAT IS COMPLETELY NOT WORTH MY MONEY OR MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143055October 26, 2018
UNKNOWN OR OTHER
POWER STEERING GOING OUT WITH NO WARNING. IT WAS STATIONARY AT THE TIME.I STOPPED FOR COFFEE ON ANY TO WORK. AFTER TURNING IT OFF AND RESTARTING IT SEVERAL TIMES IT RETURNED TO NORMAL. WHEN I TOOK IT IN TO HAVE IT CHECKED. I WAS TOLD NOTHING WRONG. THIS HAS HAPPENED SEVERAL TIMES SINCE THE FIRST OCCURANCE. ALWAYS STATIONARY AND OR AT A RED LIGHT. I HAVE TAKEN IT IN AND SAME RESULT.IT NEEDS TO BE BROUGHT IN WHEN THE PROBLEM ACURES. THE STEERING IS ELECTRIC THEREFORE THE NEED FOR FLUID ISN'T A FIX OR CURE. WHEN THIS HAPPENS IT'S NOT IMPOSSIBLE TO CONTROL BUT VERY DIFFICULT TO DO SO. THIS IS A CAN BE A DANGEROUS PROBLEM WHEN ON A HWY GOING 65 OR 70 MPH. IN CLOSING LET ME STATE THAT I AM STILL WAITING FOR THE LAST RECALL TO BE FIXED. I RECEIVED A LETTER OVER 2 YEARS AGO. RECEIVED ONE CALL FROM AKINS FORD LETTING ME KNOW THEY WERE SHORT ON PARTS AND THEY HAVEN'T COME ACROSS ANY PROBLEMS WITH ANY THAT WERE FIXED AND I WOULD BE CALLED WHEN A OPENING WAS AVAILABLE FOR MY VEHICLE TO BE FIXED. TO DATE NO CALLS FROM THEM WHEN I CALLED TO ASKED ABOUT IT THE PERSON OR PERSONS HANDLING THE RECALL DOESN'T REACH OUT TO ME ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143071October 26, 2018
SEATS
WHILE DRIVING THE PULL LOOP ON THE BACK OF MY LEFT SHOE BECAME ENTANGLED WITH THE DRIVERSIDE SEAT ADJUSTER LEVER. WHEN I ATTEMPTED TO MOVE MY FOOT FORWARD TOWARDS THE PEDALS I WAS UNABLE AS MY SHOE WAS STUCK. THIS HAS NOW HAPPENED THREE TIMES AND HAS INTERFERED WITH THE SAFE OPERATIONS OF MY VEHICLE. I WAS DRIVING ON THE FREEWAY EACH TIME THIS HAS HAPPENED ON AN EXTENDED ROAD TRIP. I GO TO STRETCH MY KNEE OUT, BRING MY FOOT BACK TOWARDS THE SEAT AND THEN CAN NOT MOVE FORWARD AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142530October 25, 2018
STEERING
POWER STEERING WOULD FAIL UNEXPECTEDLY. AT TIMES WHILE DRIVING. ONLY REMEDY WAS TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142531October 25, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I PAYED $372.24 FOR A FUEL SYSTEM PROBLEM I WAS HAVING PROBLEMS WERE ENGINE WAS STALLING,VAPOR MANAGEMENTVALVE WAS REPLACED.NOW THERE IS A RECALL THAT IS NOT COMPLETE.WHY AM I BEING CHATGED FOR THIS RECALL?I WOULD COME TO A STOP SIGN OR A RED LIGHT AND MY CAR WOULD TURN OFF.THIS IS NOT FIRST TIME I TAKE MY CAR TO FORD I ALSO HAD TO TAKE IT IN FOR TRANSMISSION RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142560October 25, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2018 FORD FOCUS. WHILE THE CONTACT WAS IN STOP-AND-GO TRAFFIC, THE VEHICLE SHOOK AND CRACKING NOISES WERE HEARD FROM THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB RUTH FORD (877-818-1593, LOCATED AT 700 N U.S. 15, DILLSBURG, PA 17019) AND THE CONTACT WAS INFORMED THAT HE NEEDED TO JUST GET USED TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO TO ANOTHER DEALER. THE VEHICLE WAS TAKEN TO HOFFMAN FORD (717-657-1600, LOCATED AT 5200 JONESTOWN RD, HARRISBURG, PA 17112) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED AT THE CONTACT'S EXPENSE. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD COVER THE DIAGNOSTIC COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142577October 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, ALL THE WARNING INDICATORS ILLUMINATED AND REMAINED LIT, BUT THE VEHICLE DID NOT START. THE VEHICLE WAS TAKEN TO NICK ABRAHAM ELYRIA FORD (1115 E BROAD ST, ELYRIA, OH 44035, 440-366-3673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER WAS ABLE TO REPAIR THE INSTRUMENT PANEL AND THE KEY FOB. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 139,668.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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