Ford Focus Complaints

22,326 consumer complaints on file.

#11149556November 5, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65 MPH AND ATTEMPTING TO SLOW DOWN, THE RPMS DECREASED AND THE ENGINE SHUT OFF. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD SHUT OFF WHILE ATTEMPTING TO ACCELERATE FROM A STOP. THE FAILURES RECURRED SEVERAL TIMES. THE CONTACT CALLED COUGHLIN FORD OF PATASKALA AT 740-967-2085 (LOCATED AT 9800 WORTHINGTON RD, PATASKALA, OH 43062) AND A DIAGNOSTIC TEST WAS RECOMMENDED, BUT NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND ADVISED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE IF THE CHECK ENGINE INDICATOR WAS BLINKING. THE CONTACT WAS ALSO INFORMED THAT SOMEONE WOULD CALL BACK. THE CONTACT WAS NOT CALLED BACK AND HE STATED THAT THE CHECK ENGINE INDICATOR DID NOT BLINK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149571November 5, 2018
STRUCTURE:BODY, ENGINE, POWER TRAIN
TAKATA RECALL, FIRST OFF IS THE DRIVER DOOR COMES UNLOCKED WHILE DRIVING, ALSO HAD A DOOR LOCK AND WASN'T ABLE TO CLOSE. MY 2012 FOCUS FEELS LIKE IT'S GOT NO POWER ALOT OF TIMES OR WILL START TO SPUDDER FROM EVERY STOP. DOES SAME WHEN REVERSING OUT OF A DRIVE WAY. SOMETIMES IT SEEMS LIKE IT WANTS TO STALL, I HAVE THE AUTOMATIC. IT REVS AT REALLY HIGH RPMS LIKE IT NEEDS TO SHIFT BUT DOESN'T. PROBABLY HAVE MORE ISSUES THE LONGER I KEEP IT, I BELIEVE THE HUFFINES DEALERSHIP, THE COMPANY THAT FINANCED AND FORD KNEW THESE THINGS COULD AND DID HAPPEN TO THE CAR I WAS SOLD. SINGLE FATHER WITH A 4 YEAR OLD SON JUST TRYING TO GET THIS FIXED NOTHING ABOUT THIS IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145192November 4, 2018
POWER TRAIN
THE TRANSMISSION SLIPS AND SHUDDERS WHEN STARTING FROM A COMPLETE STOP AND ACCELERATING AFTER SLOWING DOWN ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145269November 4, 2018
STEERING
POWER STEERING ASSIST FAULT HAS HAPPENED AT LEAST 4 TIMES WHERE THE STEERING FREEZES AND THE VEHICLE HAS TO STOP, BE RESTARTED FOR THE PROBLEM TO BE RECTIFIED. THE VEHICLE WAS IN MOTION REVERSING OR JUST STARTED. IT IS NOW GOING INTO A FORD DEALER FOR INSPECTION AND REPAIR. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145103November 3, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WAS DRIVING TO WORK AND MY CAR WOULD NOT GO . THE RPMS WENT WAY HIGH AND I COULD NOT GO OVER 15 MILES PER HOUR IN MY CAR. ALSO MY AUTOMATIC CLUTCH WAS BAD AND MY STEREO ALSO HAS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144872November 2, 2018
POWER TRAIN, STEERING
TRANSMISSION GAVE OUT WHILE DRIVING ON THE HIGHWAY. HAD TOWED TO DEALERSHIP, WHO REPAIRED WITH THE SAME PARTS. THE VEHICLE REPAIR WAS COMPLETED AND BROKE DOWN WITH THE SAME ISSUE AFTER DRIVING 50 FT. UNTIL TODAY, THE TRANSMISSION IS UNPREDICTABLE AND UNSAFE, AND NOW THE POWER STEERING ASSIST WENT OUT, LUCKILY I JUST GOT OFF THE HIGHWAY AND BACK TO WORK WHEN THIS OCCURRED. I'VE SEEM NUMEROUS REPORTS ON BOTH OF THESE ISSUES, AND FORD WANTS $2500 TO REPAIR THE STEERING, AND SAYS THEY CANNOT CHECK THE TRANSMISSION UNTIL THEN. THEY ALSO INDICATED THAT THEY AREN'T SURE IF THE TRANSMISSION WOULD BE REPAIRED AGAIN, AND IT WOULD DEPEND ON HOW 'BAD' IT IS. THIS IS A COMPLETELY UNSAFE VEHICLE, WHICH I AM STILL PAYING FOR, AND IS UNUSABLE AT THIS TIME, UNLESS I DECIDE TO DRIVE IT IN UNSAFE CONDITIONS. FORD IS NOT CONCERNED ABOUT THEIR CUSTOMERS OR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144914November 2, 2018
POWER TRAIN
I CONTACTED FORD REGARDING SAFETY RECALL NOTICE 18S07 / NHTSA RECALL 18V-169 AND ASKED WHY MY VIN NUMBER WAS NOT INCLUDED IN THIS RECALL. MY FORD FOCUS 2015 WAS MANUFACTURED ON MARCH 20, 2015, IN THE SAME MICHIGAN PLANT AND IS EXPERIENCING THE SAME CLUTCH SHUDDERING AS DESCRIBED IN YOUR RECALL NOTICE. FORD'S ANSWER WAS THAT VIN NUMBERS ARE THE SOLE METHOD FOR DETERMINING RECALLS. THEY CLEARLY DID NOT THROW THE NET FAR ENOUGH TO COVER THEIR QUALITY AND DESIGN ISSUES. AFFECTED VEHICLES EQUIPPED WITH 1.0L FOX GTDI OR 1.6L SIGMA GTDI ENGINES WITH B6 MANUAL TRANSMISSIONS MAY EXPERIENCE CLUTCH SLIP WHICH CAN LEAD TO A POTENTIALLY DANGEROUS SITUATION. THIS VEHICLE IS DRIVEN BY MY DAUGHTER AND SHE EXPERIENCES SHUTTERING WHEN SHE ACCELERATES THE VEHICLE. SHE DOESN'T HAVE ENOUGH POWER TO ACCELERATE QUICKLY WHICH COULD EASILY CAUSE AN ACCIDENT AS SHE PULLS OUT IN TRAFFIC. I HAVE READ ABOUT MANY OTHER PEOPLE HAVING THE SAME SCARY EXPERIENCE WHILE ACCELERATING AND THEIR FRUSTRATION AND CONFUSION ABOUT WHY THEIR FOCUS WAS NOT INCLUDED IN THE RECALL. I WOULD LIKE FORD TO RE-EXAMINE HOW THEY DETERMINED THE VIN NUMBERS AFFECTED AND WHY MY VEHICLE WAS NOT INCLUDED SINCE IT CLEARLY HAS THE SAME POTENTIALLY DANGEROUS ISSUE. YOUR HELP WOULD BE APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145009November 2, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED AND FAILED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. DICK SMITH FORD (LOCATED AT 9505 E STATE RTE 350, RAYTOWN, MO 64133, (816) 353-1495) WAS NOTIFIED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144661November 1, 2018
STEERING
STEARING FAULT IS DISPLAYED AND ELECTRONIC POWER ASSISTANCE STOPPED WORKING. IT HAPPENED IN THE PARKING LOT DRIVING VERY SLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144673November 1, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE STATIONARY AND DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK BATTERY, CHECK OIL AND CHECK ENGINE LIGHT ILLUMINATED DIRECTLY AFTER THE VEHICLE STALLED. IN THE DRIVE POSITION, THERE WAS A SUDDEN LOSS OF ACCELERATION. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WHEN THE VEHICLE'S FUEL LEVEL WAS BELOW A 1/2 TANK. OURISMAN FORD & LINCOLN (6129 RICHMOND HIGHWAY, ALEXANDRIA, VIRGINIA 22303 (703) 660-9000) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144746November 1, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT AND A PASSENGER IN THE OTHER VEHICLE SUSTAINED INJURIES WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD. NEITHER THE DEALER NOR MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. THE VEHICLE WAS DESTROYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11144811November 1, 2018
STEERING
WHILE DRIVING TO WORK ON A CITY STREET MY CAR JUST QUIT ON ME THE DASH INDICATED STEERING WHEEL DEFAULT, I STARTED THE CAR UP HAD NO PROBLEMS SINCE FOUR WEEKS AGO HE DID THE SAME THING MY CAR HAD 77,767 MILES AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144484October 31, 2018
STEERING
RACK AND PINION PARTS GIVE OUT AT 60,000 MILES RESULTING IN POWER STEERING FAILURE. GAVE OUT WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144506October 31, 2018
FUEL/PROPULSION SYSTEM
I BEGAN HAVING PROBLEMS WITH THIS VEHICLE IN 2016 WITH TAKING OFF FROM A STOPPED POSITION, ACCELERATING, SPUTTERING AND RANDOM STALLING WHILE DRIVING....WITHOUT WARNING. AFTER THE CAR ABRUPTLY STALLED ON A BUSY HIGHWAY WITH ME AND MY SON, I TOOK IT TO THE LOCAL DEALER FOR TESTING. HOWEVER, THEY WERE NOT ABLE TO FIND A PROBLEM THAT WOULD CAUSE THE STALLING. I CONTINUED TO DRIVE THE VEHICLE SPARINGLY AND CAUTIOUSLY IN 2017 AROUND MY COMMUNITY, EXPERIENCING RANDOM ISSUES WITH DROPPING DEAD AT A LIGHT OR STOP SIGN. IN MAY 2018, INCREASINGLY MORE CONCERNED, I TOOK THE CAR TO A DIFFERENT DEALER, WHO WAS UNABLE TO FIND A PROBLEM EITHER. A COUPLE OF MONTHS LATER, IN AUGUST 2018, THE CAR ABRUPTLY DROPPED DEAD AGAIN IN THE MIDDLE OF AN INTERSECTION COMING EVEN CLOSER TO CAUSING AN ACCIDENT. UNLIKE PREVIOUS INSTANCES, THE CHECK ENGINE LIGHT ALONG WITH AN ERROR MESSAGE APPEARED; NOT ALLOWING THE CAR TO STARTUP REQUIRING IT TO BE PUSHED OUT OF TRAFFIC UNTIL TOWED. THE PROBLEMS EXPERIENCED WITH THIS CAR HAS PUT ME AND MY CHILD IN MANY UNSAFE SITUATIONS CAUSING TREMENDOUS STRESS AND ANXIETY NOT KNOWING WHEN OR WHERE THE CAR WOULD ABRUPTLY STALL AGAIN. WE'VE TAKEN IT THE DEALER NUMEROUS TIMES FOR THE SAME PROBLEM AND WAS NOT DIAGNOSED AND FIXED UNTIL THE LAST TRIP IN AUGUST 2018. THE DEALER INDICATED THE FUEL TANK HAD COLLAPSED AND HAD TO BE REPLACED. MY HUSBAND SPOKE TO THE GENERAL MANAGER, FORD AND MANY OTHERS WHO REFUSED TO ACKNOWLEDGE A WIDE SPREAD ISSUE WITH THIS PARTICULAR VEHICLE. AFTER MULTIPLE CALLS AND COMPLAINTS TO FORD WE WERE LEFT WITH NO CHOICE, BUT TO PAY THE $1,300 REPAIR COST SINCE WE NEEDED THE VEHICLE THAT SAT AT THE DEALER FROM AUGUST 22, 2018 THROUGH OCTOBER 16, 2018. IT IS VERY DISCONCERTING TO KNOW FORD IS AND WAS AWARE OF THIS PROBLEM AND THE SAFETY HAZARDS IT CAUSED AT THE TIME OF OUR COMPLAINT AND REFUSED TO DO THE RIGHT THING TO ENSUE CONSUMERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143984October 30, 2018
ENGINE
MY CAR WAS DRIVING VERY SLUGGISH ON 10/24/2018, I HAD MY CAR TOWED 42 MILES TO THE LAST FORD DEALERSHIPS THAT WORKED ON MY CAR LAST FOR A ENGINE ISSUE. AFTER THEY DID SOME TEST THEY SAID THAT MY ENGINE HAS BLOWN DUE TO THE HEAD GASKET WARPED AND THE CYLINDERS WARPED WHICH CAUSED COOLANT TO LEAK INTO MY ENGINE. UPON TALKING WITH THE FORD DEALERSHIP THEY SAID THAT I DID NOTHING TO CAUSE THIS, THE SERVICE ADVISORY SAID IT WAS A DEFECT OF THE DESIGN SINCE MY CAR SHOWED NO SIGNS OF ISSUES. FORD SAID THAT MY CAR SHOULD HAVE OVERHEATED OR HAD WARNING SIGNS APPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144048October 30, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING NORMALLY AND THE ENGINE SHUT DOWN WITH NO WARNING (LIGHTS ON THE INSTRUMENT PANEL WENT OFF) THEN CAME BACK UP. NOT LONG AFTER THIS, I CAME ACROSS AN ARTICLE THAT SUGGESTED A CURRENT RECALL COULD BE TO BLAME FOR THIS BUT MY VIN IS NOT INCLUDED IN THIS RECALL. IT SHOULD BE. (DATE OF OCCURRENCE IS APPROXIMATE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144068October 30, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE WAS SHUTTERING AND STALLED. THERE WERE NO WARNING LIGHTS ILLUMINATED.THE CONTACT CALLED THE LOCAL DEALER BILL PIERRE FORD (11525 LAKE CITY WAY NE, SEATTLE, WA 98125, (866) 657-0775) WHERE A VOICE MAIL MESSAGE WAS LEFT BUT THEY FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 22,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144085October 30, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHUTTERS WHEN GOING AROUND TURNS. THE CONTACT HAD TO HAVE THREE CLUTCHES REPLACED BY THE DEALER BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202, (570) 454-2414). THE CONTACT STATED THAT THE WARRANTY WOULD EXPIRE NEXT YEAR AND WAS CONCERNED SINCE THE CLUTCHES LAST ONLY A FEW MONTHS BEFORE THEY HAD TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT ACCEPTING THE CLUTCHES. THE CONTACT IS CURRENTLY ON A WAITING LIST TO HAVE HER CLUTCH REPLACED FROM IT MALFUNCTIONING BACK IN JULY OF 2018. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144128October 30, 2018
ENGINE
MY CAR HAS STALLED OUT 3 TIMES IN 2 DAYS. ONCE WHILE PARKED AFTER FILLING THE TANK WITH GAS. I HAD TURNED THE ENGINE OFF TO FILL THE TANK, AND THEN IT TOOK THREE ATTEMPTS WITH SLUGGISH TURNOVER TO START. THE NEXT TIME, I WAS IN IDLE AT A RED LIGHT AND THE ENGINE SUDDENLY DIED. I WAS ABLE TO RESTART. THE THIRD TIME, I WAS IN THE MIDDLE OF A TURN IN A DOWNTOWN AREA AND I LOST COMPRESSION AND NOTHING HAPPENED WHEN I PRESSED THE ACCELERATOR. THE ENGINE LIGHT ON THE DASHBOARD CAME ON AND I WAS ABLE TO COAST TO THE SHOULDER AND RESTARTED MY CAR. THIS MORNING THE ENGINE LIGHT WAS STILL ON. I DO NOT FEEL COMFORTABLE DRIVING MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144149October 30, 2018
FUEL/PROPULSION SYSTEM
THE CAR STALLS WHEN I FILL UP THE GAS TANK. THE CAR ALSO LOOSE POWER AS IT TAKES OFF FROM A STOP AND HAS TO BE RESTARTED SEVERAL TIMES BEFORE IT RESTARTS WHICH THEN CAUSES THE BATTERY LIGHT, OIL LIGHT, AND CHECK ENGINE LIGHT TO COME ON INDICATING THAT SOMETHING IS WRONG. THE ACT LIKE IT WANTS TO STALL WHENEVER I COME TO A COMPLETE STOP IN TRAFFIC AND THIS IS A VERY STRESSFUL AND SOMETIMES HORRIFYING FEELING TRAVELING AT HIGHWAY SPEEDS AND DRIVING IN TRAFFIC JAMS IN THE NORTHERN VIRGINIA AREA. THIS PROBLEM STARTED ABOUT 5 MONTHS AGO. WITH 1.5 MILLION CUSTOMERS AND THEIR FAMILIES IN DANGER OF HAVING AN ACCIDENT FORD BUY BACK ALL OF THESE CARS BECAUSE THEY ARE TOO DANGEROUS TO DRIVE ON THE HIGHWAYS.. PLEASE ADVISE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus