Ford Focus Complaints

22,326 consumer complaints on file.

#11150671November 10, 2018
STEERING
THE STEERING STARTED MAKING A GRINDING NOISE AND THE VEHICLE BECAME HARD TO STEER. AFTER PARKING THE CAR AND COMING BACK TO IT AFTER A MEETING IT WAS NOT POSSIBLE TO STEER THE CAR AND IT WAS TOWED TO A DEALERSHIP FOR REPAIR. THE CAR ONLY HAD 55248 MILES ON IT. DIAGNOSED AS THE STEERING GEAR ASSEMBLY.THE STEERING SHOULD NOT FAIL MAKING THE CAR UNSAFE TO DRIVE, ESPECIALLY WITH LOW MILEAGE. THIS IS NOT THE FIRST QUALITY ISSUE WITH THIS CAR TO AFFECT ITS DRIVABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150311November 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
HARSH JERKING AND SHUDDERING WHEN ACCELERATING. FORD HAS A RECALL ON THE TRANSMISSION FOR THIS PROBLEM, YET THEY REFUSED TO FIX MINE BECAUSE ITS 65000 MILES. WAS NEVER TOLD ABOUT THIS WHEN I GOT THE CAR (~35000) - WOULD HAVE FIXED SOONER IF I WAS. GOT CLUTCH REPLACED MONTHS AGO, FIXED THIS FOR A LITTLE, NOW THE PROBLEM IS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150360November 9, 2018
STEERING
MY 2013 FORD FOCUS STEERING WHEEL HAS BEEN LOCKING UP. I WAS DRIVING 75 ON A HIGHWAY AND MY WHEEL LOCKED UP. I LOST CONTROL OF THE CAR, SPINNING SEVERAL TIMES BEFORE LANDING IN A DITCH WITH MY 7 YEAR OLD IN THE BACKSEAT. WE WERE NOT HURT THANKFULLY, BUT IT HAS CAUSED SOME EMOTIONAL TRAUMA FOR MY SON WHO HAD TO RECEIVE COUNSELING. MY CAR WAS CHECKED BY PROFESSIONALS THROUGH FORD COLLISION CENER. I HAD TO GET NEW TIRES AND AN ALIGNMENT, ABOUT $1000 WORTH OF DAMAGE. SINCE NO ONE COULD FIND ANYTHING WRONG WITH MY STEERING I THOUGHT MAYBE IT WAS A FREAK ACCIDENT. MY STEERING WHEEL HAS LOCKED UP SEVERAL TIMES WHEN PUTTING IT IN REVERSE. IT THEN LOCKED UP COMPLETELY WHILE MAKING A LEFT HAND TURN THAT ALMOST ENDED IN ANOTHER WRECK. IT IS THE STEERING MOTOR AND WILL COST ME $1800 TO FIX. I HAVE FILED A CLAIM WITH FORD AND THEY REFUSE TO TAKE RESPONSIBILITY FOR THIS STEERING DEFECT. UPON DOING SOME RESEARCH, THE STEERING MOTOR HAS BEEN A PROBLEM WITH FORD'S FROM 2010-2014, WITH DOCUMENTED CASUALTIES DUE TO THE STEERING LOCKING UP. THIS IS A SERIOUS ISSUE AND SHOULD NOT BE IGNORED ANY LONGER. RECALL THE STEERING MOTORS NOW, TAKE ACTION. I CAN'T EVEN TRADE THIS CAR IN FOR ANOTHER BECAUSE THE PRICE OF THE VEHICLE DETERIORATES WITH EVERY RECALL, INCLUDING THE RECALL OF THEIR FAULTY TRANSMISSION ISSUES. GET THESE CARS OFF THE ROADS, THEY ARE A HAZARD!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11150376November 9, 2018
ELECTRICAL SYSTEM, STEERING, SUSPENSION
I STARTED ENGINE TODAY AND GOT NOTIFICATION THAT "STEERING ASSIST" NEEDS ATTENTION. I JUST RECENTLY TOOK MY CAR TO DEALER FOR RECALLS ON DOOR LATCHES, WINDSHIELD WIPER MOTOR, AND TRANSMISSION. THEY KEPT IT 2 WEEKS AND I HAD TO PAY $393.00 FOR REPAIR OF BROKEN MOTOR MOUNT AND WIRING DIAGNOSTIC BECAUSE LINKAGE TO COMPUTER FAILED DUE TO SHORT. I HAVE ATTACHED THE DEALER INVOICE FOR THESE SERVICES. ON SEEING PROBLEM WITH POWER STEERING ASSIST I LOOKED ON INTERNET AND SEE THAT FORD HAS ISSUED RECALLS FOR MOTOR MOUNTS,STEERING ASSIST PROBLEMS, AND FAULTY WIRING ISSUES ON OTHER FORD MODELS BUT NOT FOR THE FOCUS. I HAVE NOT RECEIVED RECALL INFO FOR THE MOTOR MOUNT, STEERING ASSIST PROBLEM, OR WIRING ISSUES FOR MY FOCUS. SHOULD THEY NOT BE REQUIRED TO DO SO IF THEY HAVE ISSUED RECALLS FOR OTHER FORD PRODUCTS WITH THE SAME ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150382November 9, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 35 MPH AND APPROACHING A RED LIGHT, THE VEHICLE ALMOST STALLED. IN ADDITION, THE OIL WARNING INDICATOR ILLUMINATED AND THE RPMS DECREASED. THE CONTACT SWITCHED THE GEAR INTO NEUTRAL AND DEPRESSED THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE NOT TO COMPLETELY STALL. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED TWO OTHER TIMES THIS WEEK. THE DEALER (COURTESY FORD/LINCOLN, 1313 NE 122ND AVE, PORTLAND, OR 97230) WAS CONTACTED BY PHONE. THE CONTACT WAS ADVISED NOT TO BRING THE VEHICLE IN BECAUSE THE RECALL DID NOT START UNTIL THE END OF DECEMBER AND PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150036November 8, 2018
UNKNOWN OR OTHER
I WAS DRIVING HOME AND THE DOOR UNLATCHED ON IT'S OWN AND BECAME CRACKED OPEN IN THE MIDDLE OF RUSH HOUR. I HAD TO STOP AND HURRY UP AND GET OUT TO OPEN AND CLOSE THE DOOR AGAIN. MY DAUGHTER WAS SITTING IN HER CAR SEAT ON THAT SIDE. PLEASE FIX THIS PROBLEM. THIS PROBLEM HAPPENED TO ME ABOUT 2 TIMES YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150188November 8, 2018
ENGINE
MY FORD FOCUS 2114 KEEPS STALLING AT RANDOM WHILE ON THE HIGHWAY I NEEDED IT TOWED TO JACK MADDEN FORD NORWOOD MASS 2 TIMES BUT IT HAS STALLED AND WOULD EVENTUALLY RESTART. THEY TOLD ME IT WAS FIXED ALL 3 TIMES THAT IT WAS AT THE DEALERSHIP.BUT IT STILL HAPPENS IT HAPPENED AGAIN ON 11/02/2018. PLEASE HELP ME WITH THIS ISSUE BEFORE I OR A FAMILY MEMBER GETS KILLED OR SERIOUSLY INJURED. THANK YOU.ALWAYS MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149940November 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE ENGINE SEIZED. THE VEHICLE WAS TAKEN TO CROWN FORD (256 SWAIN STREET, SKIBO RD, FAYETTEVILLE, NC 28303, 910-920-9614) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE AND IT WAS UP TO THE CONTACT TO REPLACE THE SPARK PLUGS. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149967November 7, 2018
POWER TRAIN
I WAS DRIVING ON THE 60 FWY WHEN MY 2014 FORD FOCUS TRANSMISSION SHIFTED INTO LOW GEAR CAUSING ME TO PULL OVER AND CALL FOR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149994November 7, 2018
POWER TRAIN
MY 2014 FORD FOCUS IS EXHIBITING A TRANSMISSION PROBLEM SUCH THAT IT DOES NOT ACCELERATE WHEN THE THROTTLE IS PRESSED. IT HAS EXCESSIVE 'SHUDDER' FROM THE CLUTCH ENGAGEMENT AND WILL LURCH OR FAIL TO ACCELERATE WHEN MOVING FROM A STOP SIGN, OR WHEN MAKING LOW-SPEED MOVEMENTS. THIS REPRESENTS A SAFETY CONCERN AS IT MAY FAIL TO ACCELERATE WHEN MERGING, ENTERING TRAFFIC OR MAKING EVASIVE MANEUVERS. THE PROBLEM IS ONGOING, HOWEVER, THE MOST SERIOUS INSTANCE OF THIS PROBLEM OCCURRED ON SEPTEMBER 29TH 2018, WHERE MY VEHICLE DRAMATICALLY SHUDDERED AND FAILED TO ACCELERATE WHILE RETURNING HOME FROM A SHORT TRIP. THE VEHICLE WAS INSPECTED ON NOV 3RD BY A FORD DEALER WHO INDICATED THE CLUTCH AND RELATED PARTS WOULD NEED TO BE REPLACED, THEY ALSO NOTIFIED US THAT THIS WAS REPLACED ONCE BEFORE WHEN THE VEHICLE HAD ABOUT 24,000 MILES. AT PRESENT, THE VEHICLE HAS A BIT OVER 79,000 MILES. UPON CONTACTING FORD TO DETERMINE WHETHER MY VEHICLE WAS ELIGIBLE FOR THE CLUTCH SERVICE RECALL '14M01', THEY INDICATED THAT I WOULD NEED TO CONTACT NHTSA IN ORDER TO HAVE MY VEHICLE FLAGGED AS ELIGIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149891November 7, 2018
STRUCTURE:BODY
MY DRIVER SIDE PASSENGER DOOR HAS BEEN ACTING UP FOR MANY YEARS NOW AND FORD WILL NOT FIX IT. NOW MY DOOR WILL NOT CLOSE. MANY OF THE 2001 FORD FOCUS HAVE BEEN RECALLED FOR THIS ISSUE AND THEY SAY MY VIN NO. IS NOT ONE OF THEM. PLEASE HELP ME GET MY DOOR FIXED. WHEN I WENT TO GET IT INSPECTED ON 11.2.18 THEY OPENED MY DOOR AND NOW IT WILL NOT CLOSE AND AGAIN THEY SAY THAT I HAVE TO FIX IT. AS MENTIONED, THIS HAS BEEN AN ISSUE FOR YEARS AND I AM STILL DEALING WITH IT. MY CAR IS IN EXCELLENT CONDITION AND DO NOT WANT TO GET RID OF IT. I BELIEVE THAT FORD IS RESPONSIBLE FOR FIXING THE LATCH. MY CAR HAS HAD A FEW RECALLS THAT WERE FIXED, ONE OF WHICH WAS A FEW YEARS AGO THAT THEY HONORED. I HOPE TO GET THIS ISSUE RESOLVED QUICKLY AND THEY WILL NOT PASS MY CAR FOR INSPECTION AND I NEED MY VEHICLE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149928November 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE ENGINE REVVED, BUT THE VEHICLE WOULD NOT MOVE FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149605November 6, 2018
ELECTRICAL SYSTEM
THE RADIO/ENTERTAINMENT SYSTEM OF CAR HAS STOPPED FUNCTIONING. APPROX. 4 MONTHS AGO, RADIO/ENTERTAINMENT SYSTEM WOULD INTERMITTENTLY SHUT DOWN WHILE DRIVING. PRIOR TO THE SHUTDOWN, A VERY LOUD CRACKING NOISE WOULD WAS HEARD THROUGH SPEAKERS. ONLY AFTER TURNING THE VEHICLE OFF AND ON WOULD THE SERVICE RETURN. THE STOPPAGE WOULD OCCUR DAILY WHILE DRIVING, APPROX. 2-3 TIMES A DAY. I CHANGED THE BATTERY 4 WEEKS AGO AND ONCE THAT HAPPENED, THE FREQUENCY OF STOPPAGES INCREASED AND THE NOISE THROUGH THE SPEAKERS BECAME LOUDER. TWO WEEKS AGO, AFTER A VERY LOUD SCREECH, THE RADIO/ENTERTAINMENT SYSTEM CEASED FUNCTIONING. WHEN TURNING ON THE CAR IGNITION, THE ENTERTAINMENT SYSTEM SCREEN WILL ONLY DISPLAY THE TIME AND DATE. NO USE OF RADIO, CD PLAYER, USB PORT AND BLUETOOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149653November 6, 2018
POWER TRAIN
THE CAR LOSES TOO MUCH POWER ALL THE TIME ON A HIGHWAY OR REGULAR STREET TURNING OR AFTER A GREEN LIGHT IT HAS TO PUSH TO MUCH GAS AND FEEL ALMOST STOPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149642November 6, 2018
ENGINE
THIS CAR SUFFERS FROM THE POWERSHIFT TRANSMISSION ISSUE THAT CAUSES DANGEROUS JERKING AND ACCELERATION ISSUES. I HAVE CONTACTED FORD REGARDING THIS AND THEY STATE THIS CAR IS NOT COVERED UNDER THE EXTENDED WARRANTY AND I HAVE TO PAY FOR THE REPAIRS MYSELF WHICH WILL RUN 2K. THIS CAR WAS JUST PURCHASED USED 3 MONTHS AGO AND IS DANGEROUS. HOW THIS CAR DOES NOT FALL UNDER THE EXTENDED WARRANTY, I DON'T UNDERSTAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149729November 6, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND HESITATED WHEN ATTEMPTING TO ACCELERATE. THE VEHICLE WAS TAKEN TO MCNELLY WHALEY MOTORS (750 DOLLY PARTON PKWY, SEVIERVILLE, TN) WHERE IT WAS DIAGNOSED THAT THE POWERTRAIN CONTROL MODULE, CANISTER PURGE VALVE, CARBON CANISTER, AND FUEL TANK WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECENTLY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM) FOR THE FAILURES DESCRIBED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149790November 6, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
DRIVING TO WORK ALL INSTRUMENT LIGHTS CAME ON, RPM AND SPEEDOMETER DROPPED TO 0, MILAGE TURNED TO -----, FOLLOWED BY MESSAGE STEERING ASSIST FAILURE, FOLLOWED BY TRANSMISSION FAILURE SERVICE NOW MESSAGE, I PULLED OVER TO THE SIDE OF THE ROAD. TURNED OFF THE ENGINE TO SEE IF MESSAGES WOULD CLEAR. WOULD NOT RESTART, NOT IN PARK MESSAGE CAME ON. I DISCONNECTED THE BATTERY TO TRY TO RESET THE CAR, CAR STARTED AND ALLOWED ME TO SHIFT INTO PARK, BUT WOULD NOT SHIFT INTO DRIVE. I TURNED OFF THE CAR AND DISCONNECTED THE BATTERY A SECOND TIME. STARTED THE CAR PUT IT INTO DRIVE THE CAR MOVED ALL INSTRUMENT LIGHTS EXCEPT THE ENGINE LIGHT WENT OFF. DROVE THE CAR TO THE DEALER. THE DEALER FOUND THE FOLLOWING CODES U1013:00:68 & U0101:00:68 REPLACED THE TCM ALL CODES WERE CLEARED. THEY ROAD TESTED IT TO VERIFY IT WAS FINE. A WEEK LATER THIS ALL HAPPENED AGAIN, EXCEPT I WAS STOPPED. I TURNED OFF THE CAR, IT WOULD NOT START A NEW MESSAGE IGNITION FAILURE CAME ON. I HAD TO HAVE THE CAR TOWED TO THE DEALER WHERE IT HAS BEEN FOR 2 DAYS. NO UPDATE AS TO WHAT IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145375November 5, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 FORD FOCUS. WHILE THE CONTACT WAS DRIVING, THE FUEL GAUGE FAILED TO PROVIDE AN ACCURATE READING. OCCASIONALLY, THE VEHICLE ALSO FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE CONTACT WAS ALSO REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 14,333.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149539November 5, 2018
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY SEIZED. THE CONTACT TURNED THE VEHICLE OFF AND ON, BUT THE FAILURE CONTINUED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149540November 5, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT EACH TIME THE VEHICLE WAS FUELED, IT FAILED TO START AND THE CHECK ENGINE, BATTERY, AND OIL WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO RAY VARNER FORD (LOCATED AT 2026 N CHARLES G SEIVERS BLVD, CLINTON, TN 37716, (865) 457-0704) WHERE IT WAS DIAGNOSED THAT THE VAPOR CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 49,185.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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