Ford Focus Complaints

22,326 consumer complaints on file.

#11165688January 3, 2019
POWER TRAIN, AIR BAGS
MY TRANSMISSION HAS BEEN GIVING ME A HARD TIME AND IT DOESN'T GET ANY POWER. IT ALSO RUNS VERY ROUGH. I HAVE TO TRAVEL 45 MINUTES TO A MOTOR COMPANY BUT THEY DON'T FIX IT BECAUSE IT'S A "TAKATA RECALL" I DON'T WANT TO GET STRANDED AND BROKEN DOWN ON THE HIGHWAY. I NEED A DEPENDABLE CAR BECAUSE I'M DISABLED. I WANT MY CAR FIXED OR A NEW ONE ASAP. I NOTICED THE PROBLEMS WHEN I WAS DRIVING IT IN MOTION RIGHT AS SOON AS I PURCHASED IT ON 10/2016 IN CITY LIMITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164603January 2, 2019
FUEL/PROPULSION SYSTEM, STEERING
THE FORD FOCUS RECALL FOR THE FUEL TANK DEFORMATION IS NOT ACCURATE. THE RECALL LETTER WE RECEIVED SAID TO MAINTAIN AT LEAST 1/2 TANK OF FUEL, BUT MY CAR HAS SHUT DOWN MULTIPLE TIMES WHILE DRIVING ON THE HIGHWAY AND AT TURNAROUNDS DESPITE HAVING A FULL TANK. THE SOLUTION TO THIS WAS PREVIOUSLY ANNOUNCED FOR DECEMBER 2018 AND HAS BEEN POSTPONED UNTIL THE FIRST QUARTER OF 2019. FORD NEEDS TO BE FURTHER PRESSURED TO FIND A SOLUTION NOW AS THIS POSES A MAJOR CRASH RISK. IN ADDITION TO THIS, I'VE BEGUN NOTICING ISSUES WITH THE STEERING WHEEL MAKING A NOISE. UPON TAKING IT TO A MECHANIC, I WAS TOLD THAT THE STEERING RACK AND PINION HAD TO BE REPLACED AND THAT SEVERAL OTHER OWNERS OF THE SAME MODEL HAD COMPLAINED ABOUT THEIR STEERING BECOMING UNUSABLE. FORD SHOULD ISSUE A RECALL FOR THIS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164642January 2, 2019
VISIBILITY/WIPER
REAR WINDSHIELD BUSTED WITHOUT ANY OBJECTS HITTING IT. I HAD JUST TURNED OFF THE REAR DEFROST AND REAR WINDSHIELD WIPERS, AND THE EDGES OF THE GLASS SHATTERED. I WAS DRIVING IN MOTION ON MY NEIGHBORHOOD STREET IN A STRAIGHT AHEAD PATH. IT WILL COST $200 FOR SOMEONE TO COME REPLACE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164695January 2, 2019
STEERING
STEERING WHEEL LOCKED UP WHILE VEHICLE IN MOTION (UNABLE TO STEER). TURNED KEY OFF THEN BACK ON AFTER GETTING CAR STOPPED AND STEERING WORKED. THIS HAS HAPPENED AT INITIAL START UP ON THREE SEPARATE OCCASIONS. WIFE REFUSES TO DRIVE IT. AT INITIAL START UP WE WERE UNABLE TO EVEN TURN THE STEERING WHEEL WITH ENGINE RUNNING. ON ONE OCCASION I HAD TO RETURN HALF HOUR LATER AND IT DID FUNCTION PROPERLY. VERY UNPREDICTABLE. FORD DEALERSHIP SAYS IT'S THE STEERING GEAR AND COSTS ABOUT $2,000 TO REPLACE. DISPLAY ON VEHICLE SAYS PROBLEM IS ELECTRIC ASSIST FOR POWER STEERING. VEHICLE HAS 89,000 MILES ON IT. NO CONTROL OF VEHICLE IF LOSES POWER STEERING ASSIST. ADDITIONALLY THE DRIVER'S SIDE WINDOW WILL NOT ROLL UP OR DOWN. RUBBER DOOR GASKETS CONTINUE TO FALL OFF ON ALL FOUR DOORS. THE DUST COVER UNDER THE MOTOR IS NOTHING MORE THAN A PIECE OF CARDBOARD WITH SOME SPRAYED ON FUZZY FAKE MATERIAL COVERING ONE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164697January 2, 2019
AIR BAGS, ENGINE, POWER TRAIN
VEHICLE PURCHASED IN 2015 WITH LESS THAN 20K MILES. 1ST PROBLEM, EXPLODED TIRE CAUSING MINOR BODY DAMAGE AND SENSOR DAMAGE. THANKFULLY JUST CAME FROM A STOP SIGN AND NOT TRAVELING FAST, NO INJURY. 2ND PROBLEM, DRIVING DOWN ROAD AT APPROX 35MPH WHEN AIRBAGS SUDDENLY DEPLOYED. WONDERED IF HIT SMALL ANIMAL. GOT OUT TO INVESTIGATE.....NOTHING. VEHICLE THEN ROLLED OFF ROAD (DECLINE IN TERRAIN) LANDING RESTED IN A CHAIN LINK FENCE. UPON INSPECTION, DISCOVERED THAT MOTOR MOUNTS HAD FAILED CAUSING MOTOR TO DROP FORWARDS TOWARDS RADIATOR THEREFORE INDICATING CRASH AND DEPLOYING AIRBAGS. ALL COMPONENTS CONNECTED TO MOTOR RIPPED FORWARDS AS WELL. THANKFULLY ALSO NO INJURY. IF THAT WOULD HAVE OCCURRED AT HIGH SPEEDS, SERIOUS INJURY OR DEATH COULD HAVE RESULTED. THERE IS NO REASON OR EXCUSE FOR FAILURE OF MOTOR MOUNTS. THIS IS CLEARLY A DEFECT. CONTACTED FORD AT THE HIGHEST LEVEL NUMBER I WAS ABLE TO OBTAIN. REQUESTED ONLY TO ADDRESS SAFETY ISSUE. THEY ISSUED A CLAIM, DISMISSED IT AND WOULD NOT ALLOW ME TO SPEAK TO ANYONE WITH THE AUTHORITY TO ADDRESS THE ISSUE. CONTACTED CHEVY DEALERSHIP WHERE VEHICLE WAS PURCHASED, THEY SAID FORD WOULD HAVE TO ADDRESS THE ISSUE. THEN TOOK VEHICLE TO FORD DEALERSHIP TO RUN DIAGNOSTIC TO EVALUATE WHY AIRBAGS DEPLOYED. THIS VEHICLE CONTAINS A MODULE THAT CONTAINS DATA PERTAINING TO AIRBAG DEPLOYMENT. IT IS AS SIMPLE AS RETRIEVING THE DATA! ONLY FORD FIELD REP CAN DO THIS. TOWED VEHICLE TO DEALERSHIP TO PERFORM DIAGNOSTIC TO NEXT BE REFERRED TO REP FOR DATA RETRIEVAL. EMPLOYEES OF DEALERSHIP WERE NOT ALLOWED BY THEIR SUPERVISOR TO EXAMINE THE VEHICLE DUE TO THE EXTENT OF DAMAGE UNDER THE HOOD. SOMEONE NEEDS TO BE CONCERNED WITH THE INTEGRITY OF THE MOTOR MOUNTS ON THIS VEHICLE. OTHER VEHICLES MAY HAVE THIS PROBLEM AS WELL. IF MOUNTS WERE TO FAIL AT HIGH SPEEDS, CATASTROPHIC CRASH WOULD BE EMINENT. DAMAGE FROM CRASH WOULD HIDE FAILED MOUNTS AS CAUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164559January 2, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
PURCHASED USED ON 11/30/2018. WHILE DRIVING ON FREEWAY, CAR SUDDENLY LOST POWER, COULD NOT RESTART, HAD TO PULL TO SIDE OF ROAD AND WAIT FOR ASSISTANCE DURING HEAVY TRAFFIC. SECOND TIME, SAME THING HAPPENED HILE DRIVING ON FREEWAY ONLY I WAS ABLE TO CONTINUE AT APROX. 15 MPH TO EXIT RAMP AND WAIT FOR ASSISTANCE. SAME SYMPTOMS DURING IN-TOWN DRIVING: STALLING, WON'T RESTART, WON'T SHIFT INTO NEXT GEAR- STUCK GOING 10-20 MPH, CHECK ENGINE LIGHT ON TOOK IN FOR DIAGNOSTICS: OBD CODE P902.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164348January 1, 2019
ENGINE
THE ENGINE STALLS OUT WHICH IS DANGEROUS IN HEAVY TRAFFIC. THE VEHICLE WAS IN MOTION TRAVELING AT A SPEED OF 20 TO 258 MILES PER HOUR MERGING WITH TRAFFIC TRAVELING AT A SPEED NO MORE THAN 50 MPH AND NO LESS THAN 30 MPH, ON A MAJOR THOROUGH FARE STATE HIGHWAY 210 IN DOTHAN ALABAMA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164406January 1, 2019
UNKNOWN OR OTHER
VEHICLE STALLED WHILE DRIVING THROUGH A BUSY INTERSECTION - THIS SITUATION IS CONSISTENT WITH RECALL NOTICE 18S32 / NHTSA RECALL 18V-735. PRIOR TO INCIDENT HAD VISITIED FORD DEALER TO ADDRESS RECALL NOTICE AND WAS TURNED AWAY AS N/A FOR MY VEHICLE. PLEASE NOTE, RECALL NOTICE INCLUDED MY VIN AND STALLING INCIDENT IS CONSISTENT WITH RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164359January 1, 2019
FUEL/PROPULSION SYSTEM
I HAVE ALREADY FIXED A RECALL THAT I JUST RECEIVED NOTIFICATION OF VIA POSTAL MAIL. I WILL UPLOAD A PIC OF THE RECALL LETTER AND A PIC OF THE RECEIPT THAT THIS SERVICE WAS ALREADY COMPLETED PRIOR TO THE NOTIFICATION. I HAD TO GET IT REPAIRED DUE TO THE FACT THE CAR WAS NOT ACCELERATING PROPERLY PRIOR TO THE REPAIR. I WOULD LIKE TO GET REIMBURSED FOR THE COST OF THE REPAIR DUE TO IT IS A RECALLED PART. THANK YOU. PLEASE CONTACT ME ASAP AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164385January 1, 2019
STEERING
THE STEERING ASSIST BECAME IN OPERABLE MAKING IT ALMOST IMPOSSIBLE TO STEER THE CAR. IT WAS PARKED AT THE TIME. BUT LEFT MY TEENAGE DAUGHTER STRANDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164163December 31, 2018
STEERING
STARTED CAR UP ,STEERING LOCKED UP,TURN CAR OFF,RESTART STEERING WORKED,CAR WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164208December 31, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. IN DECEMBER OF 2018, THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (ENGINE); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE VEHICLE STALLED WITHOUT WARNING. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164100December 30, 2018
POWER TRAIN
TRANSMISSION SHUTTERS AND JERKS WHEN ACCELERATING FROM A STOP OCCASIONALLY. IT IS THE SAME ISSUE THAT I HAD IN THE 2013 FOCUS WE OWNED BEFORE THIS ONE THAT WAS RECALLED AND REPLACED 3 TIMES BY 100K MILES. I BELIEVE THIS IS THE SAME ISSUE ALL TOGETHER AND UPON INVESTIGATION HAVE NO DOUBT THAT THIS WILL BECOME A RECALL ISSUE AS WELL. IT IS VERY DISTURBING TRYING TO ACCELERATE FROM A STOP AT AN INTERSECTION OR A PARKING LOT AND WONDER IF YOUR CAR IS GOING TO ACTUALLY ACCELERATE, BLOW THE TRANSMISSION, OR IF YOU ARE JUST GOING TO SHUTTER AND BE PART OF AN ACCIDENT BECAUSE OF IT. THIS ISSUE NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164123December 30, 2018
POWER TRAIN
THIS CAR SHUDDERS WHEN STARTING FROM A STOP. ESPECIALLY BAD GOING UP AN INCLINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164005December 29, 2018
UNKNOWN OR OTHER
I HAVE HAD THIS CAR FOR ALMOST 2 YEARS. ALMOST EVERYDAY WHEN I DRIVE THE CAR, IT STALL, SLIPPED OR DOESN'T WANT TO GO AT TAKE OFF. THERE HAS BEEN MANY TIME WHERE I PRESS THE GAS TO GO WHILE IN DRIVE AND IT WON'T GO AND ACTS LIKE IT'S IN NEUTRAL. I HAVE ALMOST GOTTEN IN CAR ACCIDENTS BECAUSE OF THIS PROBLEM. THE TRANSMISSION IS HORRIBLE. IT'S THE DUAL-CLUTCH TRANSMISSION. THEY HAVE EVEN SENT OUT A LETTER STATING THAT IT'S THE TRANSMISSION AND IF YOU HAVE HAD IT SERVICES 3 OR MORE TIMES, YOU CAN GET CASH OR REPLACEMENT CAR. I DON'T HAVE THE MONEY TO GO GET IT CHECKED OUT 3 TIMES AND I ALSO DON'T REALLY NEED TO BECAUSE I ALREADY KNOW THE PROBLEM. THIS IS VERY DANGEROUS AND CAN CAUSE A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163914December 29, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WELL HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR, BUT HERE IS THE LATEST. I WAS DRIVING AND THE CAR STARTED MAKING NOISES AND THEN IT SPUTTED LIKE GOING TO DIE OUT, AND GET REALLY ROUGH DRIVING. I PARKED THE CAR GOT TO WORK, AND WHEN LEAVING IT WOULD NOT START. BATTERY IS NEW, SO NOT THAT. AFTER ABOUT 4 TRIES IT STARTED UP, THIS WAS WED. THEN FRIDAY, AND ON WAY HOME THE ENGINE LIGHT CAME ON, AS WELL AS HAD ISSUE STARTING. I JUST RECEIVED THIS LETTER TODAY, HOW ODD AND CONFIRMED THAT THERE IS A PROBLEM AND NOT MY IMAGINATION. I HAVE GRANDCHILDREN THAT I PICK UP FROM SCHOOL AND DAY CARE, AND WILL NOT SUBJECT THEM TO THIS UNSAFE CAR. ALSO,LAST WEEK THE GAS GAUGE JUST WENT TO 50 AND IT BINGED TO LET ME KNOW, I DROVE TO THE GAS STATION NEARBY, AND I ROLLED IN.. NOW SEE THAT GAUGE IS ALSO OR COULD BE WRONG..I AM BRINGING IT IN AND HOPING YOU PUT ME IN A RENTAL UNTIL THIS IS FIXED!~
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163810December 28, 2018
UNKNOWN OR OTHER
THE BRAKE MASTER CYLINDER IS ALREADY LEAKING. THE VEHICLE ONLY HAS 27000 MILES ON IT. IT SHOULD NOT HAVE GONE OUT FOR A LONG WHILE...AT LEAST 100000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163829December 28, 2018
POWER TRAIN
THE "DRY" CLUTCH WENT OUT AS I WAS DRIVING UPHILL, REDUCING MY MOVEMENT TO A JERKING, STUTTERING MOTION THAT JUST BARELY ALLOWED ME TO DRIVE TO DEALERSHIP. THIS CLUTCH FAILURE FOLLOWS MONTHS OF STUTTERING, JERKING AT LOW SPEEDS AS IF THE CAR WOULD STALL. TAKING THE CAR FOR REGULAR MAINTENANCE FOUND "NOTHING WRONG." THIS CLUTCH HAD ALREADY BEEN REPLACED ONCE AT ONLY 26,700 MILES .FOCUS HAD 68,000 MILES WHEN IT WANT BAD AGAIN. DEALERSHIP REPORTS SEEING MANY PROBLEMS WITH THIS "DRY" CLUTCH. FORD WILL NOT RECOGNIZE DANGER ASSOCIATED WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163854December 28, 2018
POWER TRAIN
2015 FORD FOCUS DUAL CLUTCH POWERTRAIN TRANSMISSION SHUTTERS AND SPUTTERS UPON TAKEOFF, REVS UP AT VERY LOW SPEEDS. DOESNT WANT TO ACCELERATE RIGHT AWAY. I BOUGHT THE CAR WITH 55000 MILES ON IT AND HAS BEEN AN ISSUE SINCE. NOW ITS GOING TO COST 1500 DOLLARS TO FIX AS MY PERSONAL WARRANTY NOR FORD WILL COVER THE CLUTCH REPLACEMENT, EVEN THOUGH THIS IS AN ONGOING PROBLEM IN THIS VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163742December 27, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THERE HAD BEEN NO FAILURES UNTIL WEEKS AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED BY CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441). THE CONTACT HEARD AN ABNORMAL NOISE IN THE AREA OF THE INSTRUMENT PANEL AND RADIO. IN ADDITION, THE DOORS FAILED TO LOCK. THE CONTACT FELT THAT THE RECALL REPAIR FAILED TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED AND THE DEALER INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PART WAS NOT AVAILABLE. THE CONTACT CALLED TO VERIFY IF FIELD SERVICE ACTION NUMBERS: 14M01 (TRANSMISSION CLUTCH SHUDDER/TRANSMISSION INPUT SHAFT SEAL) WARRANTY EXTENSION AND 14M02 (TRANSMISSION CONTROL MODULE) EXTENDED WARRANTY COVERAGE WERE SERVICED BY THE DEALER WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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