Ford Focus Complaints

22,326 consumer complaints on file.

#11246563August 26, 2019
AIR BAGS
TAKATA RECALL THERE IS A RECALL ON 2011 FORD FOCUS, BUT NOT WITH MY VIN NUMBER. HOWEVER THERE IS A WHITE POWDER ESCAPING FROM THE CONNECTION OF THE STEERING COLUMN AND THE STEERING WHEEL. THE WHITE POWDER FORMS COLUMNS OF WHITE ON THE HORN ASSEMBLY OF THE STEERING WHEEL. SERVICE MAN TOLD ME IT COULD BE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246569August 26, 2019
POWER TRAIN
BEEN HAVING ISSUES WITH TRANSMISSION. IT HAS BEEN REPLACED 3 TIMES. TODAY TRANSMISSION REVVED UP TO 4000 RPM THEN STUTTERED AND COMPLETELY SHUT OFF WHILE TRAVELING ON THE FREEWAY GOING 70MPH. NOT THE FIRST TIME THIS HAS HAPPENED. GOING TO SHOP TOMORROW. NOT LOOKING FORWARD TO SPENDING $1500 A FOURTH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246271August 25, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
COMPLAINTS: POWER TRAIN (CURRENTLY-5TH CLUTCH ASY HAVING SERVICED), BODY: LOCKS AND HATCH DONOT WORK MOST OF THE TIME..PASSENGER DOOR KNOB JUST FELL OFF IN PASSENGER HAND, EXCESSIVE FUEL CONSUMPTION, CAR JERKS AND STALLS, FALSE DIGITAL READINGS ON DASH. SOME LIGHTS STAY ON CONTINUOUSLY. HAD TO HAVE TO TIRE PRESSURE MONITORING SENSOR REPLACED 2 YRS OF HAVING THE VEHICLE.ALL SUPPORTING DOCUMENTS AVAILABLE UPON REQUEST. ALL DOCUMENTS HAVE VIN AND MY NAME ON THEM, SO CANT UPLOAD THEM. MULTIPLE DATES OF SERVICE, BUT AM LISTING THE LAST DOS. MY VEHICLE HAS BEEN AT THE FORD DEALERSHIP FOR 3 WKS SO FAR. AWAITING LIST FOR A LOANER CAR IS 3 WKS OUT. I AM WITHOUT TRANSPORTATION STILL. CURRANT DOS IS AN APPROXIMATE DATE, AS IT IS STILL WITH THE FORD MECHANIC. I BOUGHT THIS VEHICLE BC I INHERITED RAISING 2 GRANDCHILDREN, AND NEEDED A ECONOMICAL AND RELIABLE VEHICLE TO TRANSPORT THEM TO AND FROM DR APPTS, SCHOOL, PRESCHOOL ECT, BUT THIS VEHICLE IS ANYTHING BUT RELIABLE. IT'S BEEN AN EXPENSIVE NIGHTMARE. MY EXTENDED WARRANT ALREADY PAID FOR THIS FIX LAST TIME, AND NOW I'VE BEEN TOLD THAT MY POLICY MAXIMUM MAY HAVE BEEN REACHED, THUS MAKING ME RESPONSIBLE FOR ALL BALANCES DUE FROM THIS REPAIR. I HAVE BEEN UNABLE TO WORK BC OF UNRELIABLE TRANSPORTATION, AND DO NOT HAVE THE MONIES TO PAY FOR THIS REPAIR. THIS DESIGN FLAW IN THE DUAL CLUTCH TRANSMISSION, THERE IS NO PERMANENT FIX. THE PROBLEM RECURS CONTINUOUSLY. IF MY WARRANY POLICY DOESNT PAY FOR THESE AND FUTURE REPAIRS, ND FORD ISN'T PAYING THEM, I WILL EITHER HAVE TO HAVE THE BANK REPOSSESS THE VEHICLE, POSSIBLY SUED BY FORD FOR NON PAYMENT. I HAVE BEEN SERIOUSLY JUST FILING BANKRUPTCY. IS THERE ANYTHING THAT CAN BE DONE TO HELP ME OUT OF THIS MESS? FORD WILL NOT TAKE THIS VEHICLE BACK BC IT HAS OVER 60,000 MILES ETC. UNABLE TO SELECT BOXES, DUE TO FROZEN BOXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246274August 25, 2019
ENGINE
WHEN I DRIVE FOR MORE THAT 20 MINUTES, MY CAR WILL START DYING WITHOUT WARNING. I CAN THEN PUT IT IN PARK AND START THE CAR, WHICH IT WILL THEN START UP AND I CAN DRIVE FOR ABOUT ANOTHER MINUTE AND IT WILL DIE AGAIN. IT WILL DO THIS OVER AND OVER UNLESS I STOP DRIVING AND LET THE CAR 'REST' FOR AT LEAST 30 MINUTES. THIS STARTED HAPPENING A WEEK AFTER I HAD SOME RECALL WORK DONE ON THE CSV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246150August 24, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
HORN STOPS WORKING RANDOMLY WHILE DRIVING OR WHEN JUST STARTED. HORN SOMETIMES WON'T WORK FOR DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246191August 24, 2019
POWER TRAIN, UNKNOWN OR OTHER
WE BOUGHT THE CAR ON JULY 13 2019WITH ONLY 7 MILE ON THE ODOMETER. WITHIN 2 WEEKS OF HAVING THE CAR IT BREAKS DOWN WHILE DRIVING IT AND HAD TO GET A FORD TO TOW IT TO THE DEALERSHIP THEY HAD IT 2 DAYS AND REPLACED THE SOMETHING IN THE TRANSMISSION AT THE TIME OF IT BREAKING CAR WOULD ONLY OPERATE IN REVERSE. DEALER SHIP FIXES THE CAR GIVE IT BACK LESS THAN TWO WEEKS LATER WHILE DRIVING TO PICK UP MY HUSBAY FROM WORK WAS STOPPED FOR TRAFFIC AND WHEN I STARTED TO ROLLED AHEAD AGAIN THE TRANSMISSION LIGHT CAME ON WITH TRANSMISSON FAILURE AND AGAIN CAR WOULD ONLY DRIVE IN REVERSE. BACK TO THE DEALERSHIP THIS TIM THEY HAD IT A WEEK AND REPLACED THE TRANSMISSION CLUTCH MOTOR AND GIVE IT BACK. THEY SAID IT SHOULD BE FINE NOW. WHILE DRIVING YESTERDAY TO PICK UP MY HUSBAND FROM WORK, THE CAR LUNGES FORWARD AT A HIGH RATE OF SPEED FOR A FEW SECONDS AND THEN THE ENGINE JUST REVS WHEN GIVEN CAR LUCKILY NO ONE WAS INFRONT OF ME WHEN IT JERKED FORWARD AND IT WAS STILL MOVING ENOUGH TO PULL IT OFF THE ROAD AND OUT OF TRAFFIC HOWEVER THE DRIVER BEHIND ME CURSED AT ME FOR DRIVING THAT LAST PART OF THE TIME ONLY AT 15 MILES PER HOUR. NOW WITHOUT A CAR ALL WEEKEND CAUSE THE DEALERSHIP SERVICE DEPARTMENT IS CLOSED AND THEY CANT ISSUE A LOANER CAR UNTIL THEY REOPEN ON MONDAY MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246203August 24, 2019
POWER TRAIN
1ST TIME WHILE DRIVING ON STREET- DIGITAL MESSAGE STATED " STOP PULLOVER TRANSMISSION OVERHEATING. 2. 7/7/19 VEHICLE TRANSMISSION WILL NOT GO INTO REVERSE AND WENT IN OUT DRIVE WITH HESITATION-CLUTCH BROKEN 3. 8/17/19 WHILE STATIONARY TRANSMISSION WOULD NOT GO INTO GEAR. CLUTCH AND SEAL BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245984August 23, 2019
POWER TRAIN
THE TRANSMISSION SLIPS ON ACCELERATION AT STARTS AND ON HIGHWAYS. IT FEELS LIKE IT'S THE TRANSMISSION IS IN NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246017August 23, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE TRANSMISSION STUTTERING WHILE DRIVING. AC IS OUT. MULTIPLE ELECTRIC ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246030August 23, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR WILL START TO SHUDDER WHEN ACCELERATING AFTER COMING TO A STOP (EX. STOP SIGN/LIGHT). VEHICLE WONT START AFTER PUMPING GAS. FUEL GAUGE SEEMS TO BE OFF EVEN AFTER A RECALL WAS DONE. WHEN ACCELERATING RPM WILL GO UP BUT THE CAR WONT ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246064August 23, 2019
POWER TRAIN
TRANSMISSION SLIPS IN 1ST AND 2ND GEAR, SOMETIMES SO BAD THAT ACCELERATION IS LAGGING. DANGEROUS IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246101August 23, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). FIVE STAR FORD STONE MOUNTAIN (3800 US-78, SNELLVILLE, GA 30039, (678) 929-5606) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE. THE CONTACT STATED THAT THE DEALER DID NOT REPLACE, BUT UPDATED THE CPV SYSTEM. WHILE THE CONTACT'S WIFE WAS DRIVING 45 MPH, THE VEHICLE SHUDDERED, LOST POWER, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT EXPERIENCED THE FAILURE MULTIPLE TIMES AFTER THE DEALER UPDATED THE CPV SYSTEM. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 59,727.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246127August 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER PURCHASING THE CAR, IT STARED TO HAVE TRANSMISSION ISSUES. TOOK IT TO REPAIR SHOP. THEY REWORKED THE FRONT END AND TRANSMISSION. THE COMPUTERS ON BOTH THE FRONT END AND TRANSMISSION FAILED TO SYNC TOGETHER. THIS CAUSED A TOTAL FAILURE OF THE TRANSMISSION. I HAD THE TRANSMISSION REPLACED ONLY TO HAVE IT FAIL FOUR MONTHS LATER. THE CAR STARTED TO JERK, JUMP FORWARD AND THEN STOPPED MOVING. THE ENGINE WAS RACING BUT THE TRANSMISSION DID NOT WORK. I WAS LEFT IN THE MIDDLE OF A BUSY INTERSECTION AND THANKFULLY HAD PEOPLE HELP ME PUSH IT OUT OF THE ROAD. IT'S BACK AT THE REPAIR SHOP, AGAIN ITS THE TRANSMISSION MODULE AND TRANSMISSION. !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245636August 22, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
TAMARA RECALL. MY FUEL PUMP IS GONE (NO LONGER WORKING) AND MY FORD FOCUS HAS JUST REACHED 61000/MILES. THE CAR STALLS WHEN DRIVING AND CUTS OUT IN TRAFFIC, A SERIOUSLY DANGEROUS ISSUE. THIS IS AN ISSUE THAT HAS TO BE RELATED TO OTHER FORD FOCUS RECALLS REGARDING THE FUEL SYSTEM AND FUEL PUMP. I WOULD LIKE FOR SOMEONE TO REACH OUT TO ME TO HELP ME RESOLVE THIS MATTER ASAP! MY CONTACT INFO IS [XXX], ALTHOUGH I WOULD PREFER YOU CALL ME AT [XXX]. THIS IS AN ISSUE THAT NEEDS RESOLUTION IMMEDIATELY, IT IS SEVERELY IMPACTING MY LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245634August 22, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE TURNING A CORNER MY CAR VIBRATES AND SHAKES AND HEAR AS IF METAL IS HITTING UNDERNEATH. WHEN PUSHING ON GAS TO GO, THE CAR WILL JERK. DOESN'T WANT TO REV LIKE IT NEEDS TO. WILL SHAKE AGGRESSIVELY WHEN BRAKING. HAVE TO LET OFF GAS THEN PUSH BACK DOWN ON IT TO MAKE IT STOP SHAKING. ALSO VIBRATES WHEN IN PARK INTENSELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245675August 22, 2019
STEERING
MY FAMILY WAS LEAVING A PARKING LOT AND WHEN THE CAR WAS STARTED UP THE STEERING WOULD NOT WORK PROPERLY. IT WOULD NOT TURN WITHOUT A LOT OF DIFFICULTIES. A MESSAGE CAME ON THAT SAID: STEERING ASSIST FAULT. SERVICE REQUIRED. WE HAD TO GET TO AN AIRPORT AND WE WERE STUCK IN A PARKING LOT. WE WENT ONLINE TO SEE IF OTHERS HAD THIS PROBLEM AND IF THERE WAS A SOLUTION. WE SAW THAT OTHERS HAD THIS PROBLEM. ONE SOLUTION WE READ WAS TO LET THE CAR SIT A BIT AND THEN TRY AGAIN. WE DID THIS AND EACH TIME IT WAS STILL VERY HARD TO TURN THE STEERING WHEEL. FINALLY, AFTER WAITING A LITTLE LONGER I STARTED THE CAR AND IT SEEMED TO BE ABLE TO MOVE BUT WAS STILL VERY DIFFICULT TO STEER. AFTER CIRCLING THE PARKING LOT A FEW TIMES WE DECIDED TO TRY TO GET TO THE AIRPORT ON TIME. I DROVE AND IT WAS VERY DIFFICULT BUT I WAS VERY CAREFUL AND WE GOT THERE AND THEN HOME, SEVERAL HOURS OF DRIVING. I TOOK THE CAR TO A LOCAL MECHANIC WHO SAID THAT WITH ONLY 58,000 MILES ON THE CAR IT SHOULD NOT HAVE THAT PROBLEM AND THAT HE COULD FIX IT FOR UP TO $2,000 BUT THAT HE WOULD RECOMMEND THAT FORD SHOULD PAY FOR IT AND THAT I SHOULD TAKE IT TO A FORD DEALER AND CONTACT FORD TO PAY FOR IT. I TOOK IT TO THE LOCAL FORD GARAGE WHO WAS VERY ACCOMMODATING BUT WERE UNABLE TO PAY FOR IT. I THEN CALLED THE FORD COMPANY PHONE AND THE PERSON TOLD ME THEY WOULD NOT PAY FOR IT AT ALL BUT THAT I SHOULD KEEP MY RECEIPT IN CASE THEY LATER WOULD PAY IF MANY WERE AFFECTED. I GOT THE CAR FIXED FOR $2,155. THAT WAS FOR: 1 HV6Z 3504 EP GEAR ASY - STEERING, AND ALSO FOR AN ALIGNMENT WHICH THEY SAID WAS NEEDED BECAUSE OF REPLACING WHAT THEY HAD IN THE STEERING. I HAD TRIED TO START THE CAR AT VARIOUS TIMES AND THE ERROR MESSAGE ALWAYS CAME UP AND IT ALWAYS STEERED HARD. I'M GLAD IT DIDN'T GO OUT ON ME WHEN I WAS DRIVING AS I SEE HAS HAPPENED WITH SOME PEOPLE. FORD SHOULD PAY FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245773August 22, 2019
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:IGNITION:SWITCH, FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, A LOUD NOISE WAS DETECTED FROM THE FRONT OF THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE KEY OVERHEATED IN THE IGNITION SWITCH AND THE VEHICLE HESITATED TO DRIVE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT FURTHER MENTIONED THAT THE VEHICLE'S FUEL CONSUMPTION WAS HIGHER THAN NORMAL. THE CONTACT ALSO MENTIONED THAT BOTH PASSENGER DOORS WERE INOPERABLE. THE CONTACT MENTIONED THAT THE DRIVER'S SIDE DOOR NEEDED EXTRA STRENGTH TO OPEN AND THE REAR PASSENGER DOOR WAS STUCK AND WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO MULTIPLE UNKNOWN DEALERS WHERE THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED AND THE ENGINE VALVE WAS STUCK. THE CAUSE OF THE OTHER FAILURES WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 250,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245879August 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHOOK AND SHUDDERED WHILE DRIVING. IN ADDITION, THE TRANSMISSION WAS FAULTY AND THE VEHICLE DECELERATED A FEW TIMES. THE VEHICLE WAS DRIVEN TO CRANE FORD (4601 COLONEL GLEN PLAZA DRIVE, LITTLE ROCK, AK 72210) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN FAILED AND AN UNKNOWN PART WAS NEEDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245899August 22, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE FAILED TO START AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, IT WAS UNKNOWN IF THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245901August 22, 2019
UNKNOWN OR OTHER
THE DRIVER'S DOOR IS KEEP ON OPENING WHILE IN MOTION SO I HAVE TO REALLY HOLD ON TIGHT WITH THE DOOR WHILE DRIVING. I THINK BECAUSE THE LATCHKEY/LOCK BROKE OR SOMETHING... I'VE ALREADY GO TO FORD FOR THIS ONE BUT THEY SAID IT'S NOT ON THEIR RECALL LIST...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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