Ford Focus Complaints

22,326 consumer complaints on file.

#11245032August 19, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE STOPPED AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. ON ANOTHER OCCASION, WHILE ATTEMPTING TO EXIT FROM A PARKING LOT THE VEHICLE FAILED TO START. ROADSIDE ASSISTANCE WAS CONTACTED AND WAS ABLE TO PROVIDE A JUMP START. THE VEHICLE WAS TAKEN TO PACIFICO FORD (LOCATED AT 6701 ESSINGTON AVENUE, PHILADELPHIA, PA 19153, (877) 349-3923) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE TRANSMISSION CONTROL MODULE AND TRANSMISSION CLUTCH NEEDED TO ALSO BE REPAIRED. THE FUEL TANK AND TRANSMISSION CONTROL MODULE WERE REPLACED; TWICE HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS ALSO INFORMED THAT IT WOULD COST $947 TO REPLACE THE TRANSMISSION CLUTCH. THE REPAIR WAS NOT PERFORMED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245095August 19, 2019
STEERING
TAKATA RECALL. I WAS LEAVING THE STORE WHEN MY STEERING LOCKED UP OUT OF NOWHERE. LUCKILY I WAS ABLE TO PULL BACK INTO MY PARKING SPOT AND PARK, INSTEAD OF MY 7 YEAR OLD AND I DRIVING ON A BUSY ROAD AND CRASHING. I HAVE SEEN 1000'S OF THE SAME COMPLAINTS FROM OTHER DRIVERS AS WELL. THIS IS VERY DANGEROUS AND WILL CAUSE ACCIDENTS FOR PEOPLE DRIVING AND CAN NOT TURN THE WHEEL ONCE IT LOCKS LIKE MYSELF. THIS NEEDS TO BE RECALLED ASAP BEFORE LIVES ARE LOST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245081August 19, 2019
POWER TRAIN
TRANSMISSION SLIPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245088August 19, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I HAVE A 2016 FORD FOCUS AND HAD NOTHING BUT PROBLEMS WITH IT SINCE DAY ONE I'VE HAD THE CAR AT DEALERSHIP SEVERAL TIMES FOR THE WIPERS FIRST THEY SAID CAN'T FIND ANYTHING WRONG NEXT THEY SAID THEY ADJUSTED THE WIPERS THEN THEY SAID THEY CHANGED THE MOTOR . IT STILL STOPS IN MY VIEW WHENEVER IT RAINS I TOLD THEM IT'S STILL HAPPENING AND I WAS TOLD TO CHANGE THE WIPERS. I'M NO I SHOULD NOT HAVE TO WITH A NEW CAR. ONE MORNING I GET INTO THE CAR AND HAD FROST ON THE INSIDE OF MY WINDSHIELD I TURNED THE DEFROST ON AND WATCH MY WINDSHIELD CRACK BROUGHT TO FORD AND THEY SAID SOMETHING HIT IT LIKE A ROCK I EXPLAINED WHAT HAPPENED BUT WOULDN'T ACKNOWLEDGE THAT THERE WAS A DEFECT I TOLD THEM THAT IF THE WINDSHIELD HAD A SOLID SEAL I WOULD NOT GET FROST ON THE INSIDE THEY BRUSHED ME OFF. AND NOW MY CAR DOESN'T START RIGHT AWAY AND I CALLED CUSTOMER SERVICE AND ALL THEY SAID WAS NOTHING THEY CAN DO ABOUT IT. I'M SO FRUSTRATED WITH THIS CAR SINCE DAY ONE NO ONE AT FORD WILL HELP ME. THERE ARE OTHER PROBLEMS LIKE THE INTERIOR LIGHTS KEEP GOING OUT . I'M SO TIRED OF WASTING MY TIME BRINGING THE CAR TO THE DEALERSHIP BEING MADE TO FEEL LIKE AN IDIOT. FORD SAYS THEY PRIDE THEMSELVES ON CUSTOMER SERVICE BUT I YET TO SEE IT AS EVERY TIME THEY TREAT ME LIKE I'M MAKING THINGS UP. I WANT MY CAR IN SAFE DRIVING CONDITION. IS THAT TO MUCH TO ASK FOR!!!!IT SHOULDN'T BE BUT THAT'S HOW FOR MAKES ME FEEL..,I SHOWED VIDEOS OF WINDSHIELD WIPERS ALSO BUT I'M CRAZY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245100August 19, 2019
POWER TRAIN
THIS CAR IS MY DAILY DRIVER, IT STILL ROLLS BACK ON AN INCLINE AND HESITATES ON TAKE OFF AND ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245103August 19, 2019
POWER TRAIN
RECENTLY HAD MY TRANSMISSION REPLACED FOR 7TH TIME, CAR STILL SHUDDERING, HESITATING WITH LACK OF POWER WHETHER AT A STANDSTILL OR ON THE MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245108August 19, 2019
POWER TRAIN
VEHICLE PURCHASED NEW FEB 2018, IN NOV 2018 WITH APPROX. 11K MILES, VEHICLE BEGAN SKIPPING ON ACCELERATION AND DECELERATION WITH GRINDING NOISES, DETERMINED THAT THE CLUTCH NEEDED TO BE REPLACED, VEHICLE BEGAN HAVING THE SAME ISSUES IN APRIL 2019 WITH 18K MILES, CLUTCH REPLACEMENT NEEDED AGAIN, HAD TO WAIT 6 WEEKS, PART BACK ORDERED, FOR REPLACEMENT CLUTCH, REPLACED JUNE 2019, VEHICLE WAS TAKEN TO THE DEALERSHIP AGAIN IN AUG 9, 2019 WITH 21K MILES, DETERMINED THE CLUTCH NEEDS REPLACED AGAIN. NEXT AVAILABLE APPT WITH DEALERSHIP, LAST WEEK OF AUGUST, FIRST WEEK OF SEPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245111August 19, 2019
POWER TRAIN
JUST PICKED UP YESTERDAY AFTER 4TH TRANSMISSION VISIT. CAR WAS HARD SHIFTING IN LOW SPEEDS AND WHEN ACCELERATING THE CAR WILL HESITATE AND LUNGE. WON'T DRIVE DISTANCE OR ON FREEWAY ONLY GOOD FOR LOCAL SMALL ROUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245116August 19, 2019
POWER TRAIN
GOT THE FUEL SYSTEM RECALL LAST WEEK AND FORD SENT THE DEALERSHIP THE WRONG SOFTWARE. CAR IS PARKED IN GARAGE, SCARED IT ILL OVERHEAT AND LEAVE US STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244722August 18, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHEN I ACCELERATE FROM A STOP THE CAR SHUTTERS/JERKS. FEELS LIKE STRONG TUMBLE STRIPS. ALSO ALMOST LIKE WHEELS ARE LOCKING AND TRYING TO GRIP. I HAVE BEEN SCARED AT I INTERSECTIONS AS WITH HESITATION THE CAR DOESN'T HAVE MUCH POWER. ONCE IT SHIFTS (I HAVE AUTOMATIC) IT'S FINE. DOESN'T HAPPEN EVERY TIME EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244758August 18, 2019
POWER TRAIN
BOLT SHEARED OFF IN THE TRANSMISSION WHILE ON THE HIGHWAY CAUSING THE CAR TO STALL OUT & BE UNABLE TO GO INTO ANY GEAR, GATES FOR THE GEARS SEEMED TO BE GONE AS SHIFTER KNOB COULD MOVE FREELY AROUND. IT DID RE-START ONCE, JUST LONG ENOUGH TO GET OFF THE HIGHWAY, THEN IMMEDIATELY STOPPED WORKING AGAIN. GOT THE BOLT REPLACED WITH A FORD BOLT, IT SHEARED OFF AGAIN WHILE DRIVING DOWNTOWN WITHIN 4 DAYS, HAD IT REPLACED AND BOLTED THROUGH A 2ND TIME, AND IT SHEARED OFF YET AGAIN WHILE MERGING ONTO THE HIGHWAY, 2 OF THE THREE TIMES THIS HAPPENED CAR WAS ABOVE 30MPH, ONE TIME I WAS ONLY GOING ABOUT 15MPH. CAR IS STILL NOT FUNCTIONAL & FORD HAS STATED THUS FAR, THEIR SUGGESTION IS REPLACING THE TRANSMISSION, WHICH SEEMS TO BE A TEMPORARY FIX, AS EVERYONE ELSE WHO I KNOW/HAVE LOOKED UP THAT'S HAD THIS DONE ONLY GETS THE VEHICLE WORKING FOR A SHORT PERIOD OF TIME AND THEN THE VEHICLE STOPS WORKING AGAIN WHEN THE BOLT SHEARS OFF. THIS SEEMS TO BE A COMMON ISSUE FOR THE 2012-2016 FORD FOCUS, THOUGH I DON'T KNOW IF IT'S JUST MANUAL OR BOTH MANUAL & AUTOMATIC TRANSMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244765August 18, 2019
STEERING
52,000 MILES - 2014 FORD FOCUS MANUAL - WHILE RUNNING ERRANDS, DURING CAR STARTUP THE ERROR MESSAGE "POWER ASSIST MALFUNCTION - SERVICE REQUIRED." THE POWER STEERING WAS DEACTIVATED AND MADE VERY DIFFICULT TO STEER. TURNED THE CAR OFF AND RESTARTED AFTER 5 MIN. THE ERROR MESSAGE DISAPPEARED AND POWER STEERING CAME BACK. FROM OTHERS WITH SIMILAR ISSUES, THIS ERROR COULD OCCUR WHILE DRIVING AND SEEMS TO BE COSTLY REPAIR FOR A LOW MILEAGE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244768August 18, 2019
ENGINE
CAR STALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244832August 18, 2019
UNKNOWN OR OTHER
HORNS WERE REPLACED IN 2017 UNDER WARRANTY. DEALER'S SERVICE WRITER TOLD ME THEY WERE HAVING PROBLEMS WITH HORNS. HORNS WORKED INTERMITTENTLY STARTING FIVE MONTHS AGO. HAD CAR IN FOR STATE INSPECTION TWO WEEKS AGO AND THAT DAY THEY WORKED SO CAR PASSED BUT SERVICE WRITER ADVISED THAT HORNS NEEDED TO BE REPLACED. THE CAR IS NO LONGER UNDER WARRANTY AND THE PART IS MORE THAN ONE YEAR OLD WHICH IS THE LENGTH OF TIME FORD WARRANTIES THE PART. I HAVE CHECKED ON THE FORD FOCUS FORUM (FOCUS FANATICS.COM) AND MANY OTHERS HAVE HAD THE SAME PROBLEM. A HORN IS NOT A NORMAL "WEAR AND TEAR" PART AND SHOULD NOT HAVE THIS PROBLEM. THE DEALER REFUSED TO EVEN CHECK WITH FORD TO SEE IF THEY WOULD REPLACE THE PART EITHER AS A WARRANTY ITEM OR AS A "GOOD WILL" ITEM. OBVIOUSLY THIS IS A SUBSTANDARD PART AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244701August 17, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, WHEELS
THIS CAR ALSO HAS THAT TERRIBLE TRANSMISSION, MINE REPLACED FOUR TIMES THE FUEL FLAPS BOTH GET STUCK AND IT FLOODS, WON'T START PROBLEMS WITH TIRE LUG NUTS, TWO PIECE DESIGN? WHO DESIGNED ME WHAT A PIECE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244717August 17, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
MY FORD FOCUS WOULD REV UP AND DOWN.... AND WHEN I WOULD HIT A SPEED OVER 50 MPH I COULDN'T PRESS THE GAS ANYMORE. I WOULD HAVE TO COAST TO THE SIDE OF THE ROAD BECAUSE MY GAS PEDAL WOULDN'T TAKE ME ANYWHERE. THE LAST TIME IT HAPPENED, I ALMOST DIED. I WAS PULLING OUT OF THE GYM PARKING LOT AND IT STARTED ACTING UP AGAIN AND IT STALLED IN THE MIDDLE OF THE ROAD WITH ON COMING TRAFFIC. THE CAR WILL STAY ON BUT WHEN YOU PRESS THE GAS IT GOES NO WHERE. I TOOK IT TO FORD, AND THEY REPLACED WHAT THEY BELIEVE IS WRONG WITH THEIR CURRENT TRANSMISSION PROBLEMS. BUT IT STILL CONTINUES TO DO THE SAME THING. THEY ARE NOT SAFE CARS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244511August 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
NOISE COMING FROM STEERING WHEEL WHEN TURNING; SHUTTERING; STRUGGLING TO ACCELERATE; TRANSMISSION STALLED OUT ON A HILL; REMOTE LOCK BUTTON FOUND NON FUNCTIONAL AT TIMES; BLUETOOTH NON FUNCTIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244520August 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE CONTACT ATTEMPTED TO MOVE THE GEAR SHIFTER OUT OF PARK, THE SHIFTER WOULD NOT ENGAGE AND FAILED TO FUNCTION WITHOUT WARNING. THE VEHICLE WAS TOWED TO HUNTINGTON BEACH FORD (18255 BEACH BLVD, HUNTINGTON BEACH, CA 92648, 714-842-6611) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER REPLACED THE DUAL CLUTCH SYSTEM INSIDE THE TRANSMISSION; HOWEVER, THE FAILURE RECURRED WITHOUT WARNING. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, THE TRANSMISSION SHIFTED OUT OF GEAR AND THE RPMS INCREASED. THE DRIVER ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, HOWEVER, THE VEHICLE STALLED AND FAILED TO MOVE. THE VEHICLE BEGAN TO RESUME NORMAL OPERATION AND WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THEY REPLACED THE ENGINE, THE ACTUATORS, BOTH CLUTCHES, THE ENGAGEMENT BEARING, AND THE TRANSMISSION CONTROL MODULE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED AN EXTENDED WARRANTY REGARDING THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN A WARRANTY EXTENSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,906.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244521August 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE HESITATED, SHOOK VIOLENTLY, AND JERKED HARD. THE VEHICLE WAS DRIVEN TO REDWOOD FORD (1170 S STATE ST, UKIAH, CA 95482, (707) 468-0091) WHERE IT WAS DIAGNOSED THAT A NEW OIL SEAL WAS NEEDED. THE VEHICLE WAS REPAIRED AND THE POWER TRAIN CONTROL MODULE WAS REPROGRAMMED; HOWEVER, THE FAILURES RECURRED. THE CONTACT SCHEDULED ANOTHER REPAIR APPOINTMENT THIS WEEK. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244524August 16, 2019
POWER TRAIN
DAILY DRIVER AFTER MULTIPLE TRANSMISSION REPAIRS STILL SHUDDERING EVERY TIME, JERKY TRANSMISSION HESITATES WITH LACK OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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