Ford Focus Complaints

22,326 consumer complaints on file.

#11252101August 28, 2019
FUEL/PROPULSION SYSTEM
HELLO, I HAVE A 2017 FORD FOCUS. I HAD TOOK MY CAR TO A AUTO SHOP BECAUSE I STARTED TO SMELL GAS AND MY CHECK ENGINE LIGHT HAD CAME ON. THE AUTO SHOP TOLD ME THAT THERE IS A LEAK SOME WERE AND ITS GOING TO COST ME $430 JUST TO DROP THE TANK TO SEE WERE THE LEAK IS COMING FROM BUT THEN TOLD ME THERE WAS A NEW RECALL FOR THE SAME YEAR MAKE AND MODEL FOR A FUEL TANK DEFECT. SO I TOOK MY CAR TO THE CLOSEST FORD DEALER AND THEY TELL ME THAT THE RECALL NOT FOR THIS VIN #. I'M NOT SURE IF MY VIN # WAS OVER LOOKED BECAUSE IT'S HAVING THE SAME ISSUES AS THE OTHER CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252102August 28, 2019
POWER TRAIN
BOUGHT MY CAR FROM A DEALERSHIP IN 2015. THEY DIDNT MENTION ANYTHING ABOUT ANY PROBLEMS MY CAR MIGHT HAVE. IT WAS THE PERFECT CAR. I DROVE 6 HOURS TO GET THIS CAR. ON MY WAY HOME I NOTICE THE SHUDDER AND VIBRATION. NEVER HAVE I FELT THIS BEFORE. WE TOOK IT TO THE DEALERSHIP AND THEY RESET THE PERIMETERS AND TOLD US TO DRIVE IT HARD THAT THESE CARS NEEDED TO ADJUST TO THE WAY WE WERE DRIVING IT. IT WAS STILL UNDER MY EXTENDED WARRANTY. FAST FORWARD TO OUR TRIP TO COLORADO/VEGAS. TRACTION CONTROL WAS NEEDED YET IT SMELT LIKE WIRE BURNING. TURNED IT OFF. WE WENT TO THE HOLLYWOOD SIGN FOR PICS AND THE CAR WOULDN'T EVEN BACK UP THE HILL. ALL IT WOULD DO WAS GO FORWARD.. TOOK IT BACK TO THE SHOP AGAIN THEY SAID IT WAS THE CLUTCH AND IT NEEDED REPLACED. IT WAS ONLY 300 MILES OUT OF WARRANTY AT THIS TIME AND THEY WOULDNT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252121August 28, 2019
POWER TRAIN
BETWEEN 0& 20MILES AND 20 & 40 MILES GOING FORWARD OR BACKWARDS MY CAR JERKS,STALL,VIBRATES AND MAKE METAL CAN SCRAPING SOUND. MY CAR IS THE THE 2017 FOCUS HAS A NEW DESIGN BUT THE SAME DUAL CLUTCH 'AUTOMATIC' TRANSMISSION SYSTEM AS PREVIOUS YEAR MODELS. ... HOWEVER, WHERE THE FOCUS IS MANUFACTURED DOES NOT EXCUSE THE FACT THAT FORD HAS KNOWN ABOUT THE TRANSMISSION PROBLEM FOR YEARS AND HAS CONTINUED TO IGNORE THE PROBLEM. THIS HAPPENS ONLY WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252126August 28, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WRAY FORD IN BOSSIER TESTED IT, SAID IT WAS A PCM SOFTWARE AND THAT IT WILL COST ME 1600 DOLLARS TO FIX IT. I GAVE FORD THE RECALL NUMBER. THEY TOLD ME THAT MY CAR IS OVER 150,000 MILES AND THAT I WOULD HAVE TO PAY OUT OF POCKET. NOW THIS IS MY SECOND RECALL ON MY CAR, THE FIRST RECALL WAS THE LATCHES, MY DOORS WOULDN'T STAY CLOSE, FORD REPLACE ALL 4 OF MY DOORS, AND BRUCE LEE TOLD ME I HAD ANOTHER RECALL THAT I NEEDED TO GET FIX BUT I HAD TO BRING IT BACK. NOW MY CAR WILL NOT START. AND FORD IS TRYING TO CHARGE ME FOR THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246606August 27, 2019
STEERING
"STEERING ASSIST FAULT, SERVICE REQUIRED" CAME UP ON THE INFORMATION PANEL AND MADE IT VERY HARD TO STEER AS I WAS GOING DOWN THE ROAD! LUCKILY IT HAPPENED ON A 35 MPH SECTION OF THE ROAD AND THERE WAS NO TURNING INVOLVED, IT WAS LIKE THE POWER STEERING WENT COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246640August 27, 2019
STRUCTURE:BODY
SPRING CLIP BROKE POST RECALL REPLACEMENT 2012 FORD FOCUS REAR DRIVER DOOR. CAR WAS STATIONARY WHEN FIRST NOTICED ISSUE. DOOR WILL NOT LATCH CLOSED NOR ALLOW OTHER CAR DOORS TO BE LOCKED. POSES SAFETY RISK TO CHILDREN IN BACK SEAT AND PROTECTION RISK TO CAR THEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246683August 27, 2019
POWER TRAIN
MY 2015 FORD FOCUS HESITATES DURING TAKE-OFF WITH A KNOWN DUAL-CLUTCH TRANSMISSION PROBLEM. THIS HESITATION CAUSES THE CAR TO JOLT BACK AND FORTH WITH A POSSIBLE CAUSE TO CRASH INTO THE VEHICLE IN FRONT OF YOU DURING SLOW TRAFFIC. THE SERVICE ADVISOR AT THE FORD DEALERSHIP HAS EXPLAINED THIS AS AN ANNOYANCE INSTEAD OF A SAFETY ISSUE. FORD HAS EXTENDED THE WARRANTY FOR THE CLUTCH REPLACEMENT, BUT I BOUGHT THIS CAR WITH A REBUILT TITLE AND FORD WILL NOT HONOR OR COVER THE CLUTCH UNDER THE WARRANTY. THEY WANT TO CHARGE ME $2000 ON A KNOWN PROBLEM BECAUSE OF THE REBUILT TITLE. NOW A DAYS IT DOES NOT TAKE MUCH FOR AN INSURANCE COMPANY TO TOTAL A CAR WITH A SMALL FENDER BENDER. FORD MOTOR COMPANY SHOULD COVER THE TRANSMISSION WARRANTY OF THE CAR WITH EITHER A CLEAN TITLE OR SALVAGED TITLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246686August 27, 2019
ENGINE, UNKNOWN OR OTHER
TAKATA RECALL MY 2012 FORD FOCUS IS HAVING TRANSMISSION ISSUES. I CAN NOT DRIVE OVER 60 IN MY VEHICLE AND I AM NOT THE ONLY ONE WITH THIS ISSUE. I HAVE READ REPORTS AND CALLED FORD AND NO ONE WILL TAKE A LOOK INTO THIS. IT HAS CAUSED ME TO HAVE TO PULL OVER ON THE SIDE OF THE HIGHWAY AND THE CAR WILL SMOKE AND OVER HEAT. I AM NOT ABLE TO CUT THE CAR ON FOR 10 MINS AND ALL OF MY DASHBOARD LIGHTS APPEAR. IT HAS BEEN THIS WAY FOR THE PAST 4 MONTHS. I HAVE HAD TO GET A NEW FORM OF TRANSPORTATION BECAUSE OF IT. CAN SOMEONE PLEASE LOOK INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246728August 27, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING, THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED BEFORE THE VEHICLE SUDDENLY STALLED. THE CONTACT DISCOVERED THAT THE ENGINE MOUNTS FAILED AND CAUSED THE ENGINE TO FALL FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO YREKA MOTORS FORD (1545 S. MAIN ST, YREKA, CA), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251820August 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
WHILE ACCELERATING EITHER UPHILL OR AT SPEEDS ABOVE 45 THE CAR WILL BEGIN TO SHAKE. I WAS TOLD TO FIX MY CAMBER AND TOE BARS TO ALLEVIATE THE SHAKING OF THE CAR, MY STRUTS, AND TO REPLACE MY TIRES. NEITHER OF THESE SOLUTIONS HAVE HELPED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251869August 27, 2019
POWER TRAIN
TRANSMISSION MAKES A METAL TYPE NOISE CONSISTENTLY AND SURGES WHEN WARM. THERE IS A RANDOM CLICKING NOISE UNDER HOOD. TRANSMISSION DISENGAGES INTERMITTENTLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246324August 26, 2019
POWER TRAIN
WHILE SITTING AND MOVING SLOWING IN TRAFFIC, AT TIMES, THE VEHICLE WILL SUDDENLY SURGE OR LURCH FORWARD , VERY JERKY ACELERATION FROM A STOP, THE CLUTCH WAS ALREADY REPLACED ONCE AND THIS VEHICLE HAS ONLY 61000 MILES! I HAD TO PURCHASE ANOTHER EXTENDED WARRANTY TO 100,000, WHEN THIS IS UP THEN WHAT DO I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246325August 26, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246326August 26, 2019
ENGINE
TAKATA RECALL THE CAR HAS A REALLY ROUGH IDDLE, STALLS AT RANDOM AND CHECK ENGINE LIGHT COMES ON FOR DIFFERENT REASONS EVERY TIME I HAVE REPLACED THE 02 FILLTER TWICE AND IT HAS BEEN IN THE SHOP 5 TIMES IN THE LAST MONTH I HAD READ REPORTS THAT OTHER FORD FOCUS CARS HAD SIMMILAR PROBLEMS AND REPLACING THE PURGE IDDLE VALVE HAD SOLVED THEM, BUT AT THE MOMENT FORD IS ONLY ACKNOWLEDGING FOCUSES FROM ONE PATICULAR PLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246752August 26, 2019
POWER TRAIN
INQUIRY FROM CONGRESSMAN JEANNE SHASHEEN ON BEHALF OF HER CONSTITUENT, REG: COMPLAINT TOWARDS FORD DEALERSHIP, REQUEST TO LOOK INTO POSSIBLE RECALL OF 2014 FORD FOCUS SE TRANSMISSIONS. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246400August 26, 2019
UNKNOWN OR OTHER
MY CAR SHUTS OFF OR STALLS WHILE DRIVING, GAS INDICATOR IS NOT ACCURATE, I CAN SMELL FUEL FOR A LONG TIME AFTER I FILL UP, THE TRANSMISSION IS NOT SMOOTH AT ALL, IT JERKS AND SHAKES, WIPER FLUID IS FULL BUT IT WON'T RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246372August 26, 2019
UNKNOWN OR OTHER
TRANSMISSION SHUDDERING AND VIBRATING UPON ACCELERATION. VEHICLE SHAKES VIOLENTLY AT MOST STARTS AND DONE STOPS. VEHICLE ALSO DOES THESE THINGS MOST OF THE TIME : JERKING HESITATION WHILE CHANGING GEARS, PREMATURE INTERNAL WEAR, DELAYS IN DOWNSHIFTING AND, IN SOME CASES, SUDDEN OR DELAYED ACCELERATION. VEHICLE ACTUALLY SLIPPED OUT OF GEAR YESTERDAY INTO ANOTHER PARKED VEHICLE. ENOUGH IS ENOUGH. TOOK TO DEALERSHIP THEY TOLD ME IT'S THE WAY I DRIVE IT. HAD MECHANIC DRIVE IT AROUND PARKING LOT W ME AND TOLD ME THERE'S NO PROBLEM W IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246435August 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE RECALL REPAIR WAS PERFORMED BY MAXWELL FORD (5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000). AFTER THE REPAIR, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE FAILURE MAY BE DUE TO THE CATALYTIC CONVERTER, WHICH FAILED PRIOR TO THE RECALL REPAIR. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR THE RECALL REPAIR, THE DEALER STATED THAT THE CATALYTIC CONVERTER WAS NOT RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246448August 26, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS STOPPED, THE POWER ASSIST STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MCFARLAND FORD SALES INC (LOCATED AT 151 PORTSMOUTH AVE, EXETER, NH 03833, (603) 772-5953) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS CONTACTED AND CASE NUMBER: CAS-24090379 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246486August 26, 2019
POWER TRAIN
2012 FORD FOCUS REPEATEDLY JERKS UPON ACCELERATION. STALLS ON HOT DAYS AFTER EXTENDED OPERATION, DASH WARNING SAYS "TRANSMISSION OVERHEATING, PULL OVER FOR FIVE MINUTES". WILL NOT CLIMB HILLS WITHOUT ENGINE RACING, OFTEN QUITS ON UPHILL ROADS, OR WILL NOT KEEP UP SPEED. TRANSMISSION QUIT ENTIRELY ON MAY 20, 2019 IN TOWN OF EAGER, AZ, WITH MY DAUGHTER DRIVING IT ON HER WAY HOME FROM COLLEGE. WAS ABLE TO HAVE HER FOLLOW ME BACK TO EL PASO. CAR HAS CONTINUED TO STOP DUE TO TRANSMISSION ISSUE JUST DRIVING AROUND EL PASO CITY LIMITS. CAR TRANSMISSION WAS SERVICED TWICE IN 2016 AT FORD DEALERSHIP AT OWNER'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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