Ford Focus Complaints

22,326 consumer complaints on file.

#11278042November 4, 2019
ELECTRICAL SYSTEM
RADIO HAS INTERIOR SHORT THAT CAUSED LOUD CRACKING NOISE WITH KEY IN OR OUT. RADIO ENDED UP NOT WORKING AT ALL, CRACKING EVEN HAPPENED WITH RADIO NOT WORKING. CALLED CAR AUDIO SHOP, OWNER LAUGHED AND SAID HE FIXES 6 TO 12 OF THESE A YEAR. NOISE COULD CAUSE ACCIDENT BY SURPRISING THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278078November 4, 2019
POWER TRAIN
THE VEHICLE IS EXPERIENCING A TRANSMISSION SHUTTER BUT IS NOT INCLUDED IN THE RECALL. THIS IS A SAFETY CONCERN THAT ALMOST CAUSED ME AN ACCIDENT AND NEEDS TO BE ADDRESSED. FORD MOTOR COMPANY IS NOT HELPING AND WANTS ME TO PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278082November 4, 2019
STEERING
WE PURCHASED THIS VEHICLE USED ABOUT A YEAR AND A HALF AGO FOR MY TEENAGE DAUGHTER. DRIVING TO A FRIEND'S HOUSE, SHE STOPPED FOR GAS. SHE STARTED THE CAR AND THE NOTIFICATION" STEERING ASSIST FAILURE - SERVICE REQUIRED" CAME ON. SHE TURNED THE CAR OFF AND WAITED A FEW MINUTES AND STARTED IT AGAIN. THE STEERING WORKED FINE.. WHILE DRIVING, THE POWER STEERING WENT OUT. THANKFULLY, SHE WAS ON A SIDE STREET AND WAS ABLE TO PULL OVER AND TURN THE CAR OFF.. SHE TURNED THE CAR BACK ON AND MADE IT TO A FRIEND'S HOME NEAR BY. SINCE LAST NIGHT, THE POWER STEERING IS COMPLETELY OUT. I'VE JUST FOUND THIS SITE WHICH I WAS DIRECTED TO FROM A CONSUMER SITE STATING A LONG HISTORY OF THIS PROBLEM WITH THE POWER STEERING ON THIS VEHICLE. WE ARE NOW WAITING ON A TOW TRUCK TO TAKE THE CAR TO A NEARBY DEALERSHIP TO FIND OUT WHAT THEY HAVE TO SAY ABOUT THE ISSUE. I'VE ALREADY MENTIONED TO THEM I'VE FOUND THIS SITE AND THERE IS A LONG LIST OF DOCUMENTED ISSUES. ( THEY SEEM TO BE SURPRISED ABOUT IT ( GO FIGURE )) ....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278098November 4, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING APPROXIMATELY 50-65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PURGE SOLENOID SEIZED IN THE OPEN OR CLOSED POSITION, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS REPAIRED. ADDITIONALLY, THE VEHICLE EXPERIENCED A SHUDDER IN THE TRANSMISSION AND HARD SHIFT BETWEEN GEARS WHILE BEING DRIVEN. THE CONTACT ALSO STATED THAT, INTERMITTENTLY, THE VEHICLE FAILED TO SHIFT INTO REVERSE AFTER THE CLUTCH WAS REPLACED. THE FAILURE TO SHIFT INTO REVERSE WAS A NEW SYMPTOM THAT OCCURRED ONLY AFTER THE CLUTCH WAS REPLACED. THE DEALER AND MANUFACTURER WERE NOT INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 72,573.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278106November 4, 2019
STEERING
RANDOMLY ALERTED TO "STEERING ASSIST MALFUNCTION" ON START UP OR WHEN FIRST STARTING ON DRIVE. SEIZING OF STEERING TO EXTREME DIFFICULTY IN TURNING WHEEL MAKING TURN NEARLY IMPOSSIBLE. IF CAR TURNED OFF AND RESTARTED(BETWEEN 1-3 TIMES), CODE GOES AWAY AND CAR RETURNS TO NORMAL. THIS HAS BEEN HAPPENING WITH INCREASING FREQUENCY THOUGH UNABLE TO PREDICT.I OWN 2012 FOCUS. 117,000 MILES.I SEE SIMILAR COMPLAINTS ON NHSTA WEBSITE IS THIS RELATED TO THE 2011-2013 FUSION RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278136November 4, 2019
POWER TRAIN
CAR BEGAN SHUDDERING AND THEN WOULD NO LONGER SHIFT GEARS OR ACCELERATE WHILE GOING UP AN ON RAMP TO THE HIGHWAY. HAD TO PUT THE CAR IN NEUTRAL TO ROLL OUT OF TRAFFICS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278174November 4, 2019
STEERING
DRIVING THE CAR AND LOST ALL CONTROL OF STEERING WITHOUT ANY NOTICE WHILE TURING TO CROSS BUSY STREET. CODE SAYS POWER STEERING FAULT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277803November 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR SHUTTERS AND STALLS. NOT MUCH POWER. HAD TCM REPAIRED AND THE DUAL CLUTCH MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277833November 3, 2019
POWER TRAIN
VEHICLE SHUTTERS VERY BADLY IN FIRST GEAR. FORD SENT OUT A LETTER IN SEPTEMBER EXTENDING THE WARRANTY TO INCLUDE A FREE CLUTCH REPAIR, BUT DEALERSHIPS REFUSE TO FIX THE PROBLEM INSTEAD OPTING TO 'UPDATE' THE SOFTWARE, WHICH DOES NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277759November 3, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE VEHICLE WAS PURCHASED ON AUGUST 11, 2019 FROM OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE. A FEW DAYS AFTER, I STARTED NOTICING ISSUES WITH ACCELERATION, DECELERATION, AND FUEL GAUGE ISSUES WITH THE VEHICLE. I WENT BACK TO THE DEALERSHIP AND I WAS TOLD THAT FIXING THE FUEL TANK RECALL AND TRANSMISSION WARRANTY EXTENSION ON THE VEHICLE WILL FIX THE ISSUES. I TOOK OFF A DAY FROM WORK AND TOOK TO OURISMAN FORD & LINCOLN IN ALEXANDRIA, VIRGINIA. AFTER SEVERAL HOURS OF WAITING, I WAS TOLD THAT I WILL HAVE TO DROP IT OFF ANOTHER DAY BECAUSE SOME PART(S) WILL BE ORDERED. ABOUT A WEEK AFTER, I DROPPED IT OFF AND IT STAYED FOR OVER 3 DAYS. I WAS TOLD THAT EVERYTHING WAS OKAY. PERHAPS, JUST ABOUT 1000 MILES OF DRIVING IN ABOUT 6 WEEKS AFTER THE REPAIR, I ALMOST HAD AN ACCIDENT DUE ALMOST SUDDEN STOP ON THE HIGHWAY ON FRIDAY, NOVEMBER 1, 2019. I WAS DRIVING AT ABOUT 60MPH WHEN THE VEHICLE ALMOST STOPPED WITH THE ALERT 'TRANSMISSION FAULT SERVICE NOW'. I MANAGED TO PULL OFF THE ROAD, TURNED OF THE ENGINE AND TURNED IT ON AFTER ABOUT 20 MINUTES AND THE ALERT CAME UP AGAIN. I DROVE AT NO MORE 20MPH WITH THE HAZARD LIGHTS ON TO MY HOME. I SCHEDULED APPOINTMENT WITH DARCARS FORD IN LANHAM MD TO DROP IT OFF ON MONDAY, NOVEMBER 4, 2019. I AM COMPLAINING BECAUSE I HAVE OWNED THIS FOR LESS THAN 90 DAYS BUT I HAVE GONE THROUGH A WHOLE LOT. NOW IT'S BECOMING CLEAR THAT THE DEALERSHIP KNEW, CONCEALED AND SOLD A SEVERELY USELESS VEHICLE THAT ALMOST TOOK MY LIFE. I AM FRUSTRATED BECAUSE THE ABSENCE OF A VEHICLE WILL OBSTRUCT MY WORK, MY SON'S SCHOOL AND ALL OUR MEDICAL APPOINTMENTS FOR THE WEEK. I SINCERELY NEED HELP... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277507November 1, 2019
POWER TRAIN
I DIDN'T GET TO FINISH MY 1ST COMPLAINT..ABOUT MY 2012 FORD FOCUS TRANSMISSION PROBLEM. IVE HAD THE TRANSMISSION FIXED TWICE ALREADY UNDER THE WARRANY AND NOW ITS DOING IT AGAIN AND MY WARRANTY RAN OUT 5 MOS. AGO SO FORD WONT FIX IT AGAIN? I DON'T UNDERSTAND WHY THIS ISN'T A RECALL? I AM SCARED TO DRIVE THIS CAR AND I HAVE 3 CHILDREN I DRIVE AROUND. AND NOW THE TRANSMISSION IS HESITATING AND SHUDDERING AGAIN AND I CANT AFFORD TO PAY FOR IT TO BE FIXED. PLEASE RECALL THE 2012 FORD FOCUS TRANSMISSION PROBLEMS SO I CAN GET MY CAR FIXED SO ME & MY KIDS FEEL SAFE ON THE ROAD !! PLEASE !! I JUST CANT BELIEVE ITS NOT RECALLED AFTER SEEING THE MILLIONS OF COMPLAINTS ABOUT THIS CAR AND TRANSMISSION PROBLEMS?? I DON'T UNDERSTAND THAT??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277524November 1, 2019
UNKNOWN OR OTHER
WHEN CHANGING GEARS THE CLUTCH IS SHAKING THE CAR AND MAKING A GRINDING NOISE. IT APPEARS TO CREATING PROBLEM ON THE LOWER GEARS SUCH AS GEAR 1 AND 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277537November 1, 2019
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AT STAR FORD LINCOLN (LOCATED AT 1101 S BRAND BLVD, GLENDALE, CA 91204, (818) 956-0977). AFTER THE VEHICLE WAS RETRIEVED, IT FAILED TO START. THE DEALER WAS ABLE TO RECHARGE THE BATTERY. THE CONTACT STATED SHE WAS ABLE TO DRIVE TO HER RESIDENCE. TWO DAYS LATER, WHILE DRIVING 25 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT REPLACED THE BATTERY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT AND THE CONTACT WAS UNAWARE OF THE DIAGNOSES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 118,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277545November 1, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE NOISE CONTINUED WHEN THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO LITHIA FORD LINCOLN OF BOISE (LOCATED AT 8853 W FAIRVIEW AVE, BOISE, ID 83704, (208) 398-2106) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC SYSTEM/TRANSMISSION AND ACM CORD FROM THE STEERING WHEEL TO THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277587November 1, 2019
ENGINE
THE CAR JERKS A LOT WHILE DRIVING. IT IS LIKE A STUTTER OR SOMETHING. I HAD NAPLETON FORD CHECK IT OUT AND THEY INDICATED THAT THE CLUTCH NEEDS REPLACING. THEY INDICATED THAT THERE WAS A RECALL ON THE CLUTCH AND THAT IT HAD TO REPLACED BY 100,000 MILES. I BOUGHT THE CAR USED AT 154,000 MILES SO I DIDN'T HAVE IT AT THE TIME OF THE RECALL. MY WARRANTY WON'T COVER THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277602November 1, 2019
STEERING
STEERING HAS BECOME STIFF. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHERE TECHNICIANS CONFIRMED ELECTRONIC POWER ASSISTED STEERING (EPAS) CORROSION WAS THE ROOT OF THE STIFFNESS. HOWEVER, FORD CUSTOMER CARE STATED THIS REPAIR WOULD NOT BE COVERED BECAUSE THE WARRANTY HAS EXPIRED AND THAT THERE ARE NO CUSTOMER SATISFACTION PROGRAMS COVERING MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277622November 1, 2019
POWER TRAIN
CAR STARTED HAVING TRANSMISSION PROBLEMS, JERKING AND PROBLEMS WITH SHIFTING INTO A GEAR. IT DOES THIS WHILE DRIVING AND I DRIVE FOR LYFT AND UBER AND IT HAS SCARED CUSTOMERS . I'M SCARED FOR MY SAFETY AND OTHERS. THERE IS A RECALL ON EXACT SAME CAR BUT OURS WAS NOT IN THE 'MANUFACTURE GROUP ONLY CERTAIN CARS. FORD KNOWS OF THESE PROBLEMS BUT THEY JUST DON'T CARE .. THIS CAR IS ONLY 2 YEARS OLD .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277313October 31, 2019
POWER TRAIN, FUEL SYSTEM, GASOLINE
I WAS SENT A LETTER OF RECALL DEC 2018 FOR MY 2015 FORD FOCUS, REFERENCE 18S32; NHTSA RECALL 18V-735; I PROMPTLY TOOK MY CAR INTO AUTONATION FORD KATY TX FOR REPAIR, ON DEC 22 2018, WARRANTY CLAIM INVOICE# 981353 AT THIS TIME PCM WAS REPROGRAMMED AND IT CHECKED OK. ON OCT 30 2019 MY CAR WAS AT HALF TANK OF GAS, AND IT STALLED OUT REPEATEDLY, AND ENGINE LIGHT REMAINED ON. I TOOK IT BACK IN. IM CONCERNED THAT: 1) THE REPAIR WAS NOT EFFECTIVE 2) I NEED A CALIBRATION & INSPECTION ON THE POWERTRAIN CONTROL MODULE; REF RECALL 19S22N 3) MY CPV VALVE WAS NEVER REPLACED, AS FORD DID NOT HAVE THE PART AVAIL AT TIME OF RECALL DEC 2018. MY CAR IS SHOWING ALL SYMPTOMS OF CPV AND OR PCM FAILURE..I CANNOT LET MY GAS TANK GO TILL HALF FULL OR BELOW, OR IT SURELY STALLS AND ENGINE LIGHT IS ON, ALSO THE LOW IDLE IS V ROUGH, CLASSIC CPV OR PMC FAILURE SYMPTOMS [XXX] CELL [XXX] WORK PHONE [XXX] MY DEALER CLAIMS MY CPV IS FIXED AND I DO NOT HAVE RIGHT TO RECALL 19S22N THIS IS JUST WRONG, IN MY OPINION, IT WAS NEVER FIXED, REPLACED IN THE BEGINNING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277357October 31, 2019
STEERING
ON 10/26/2019 I WAS BACKING THE CAR OUT THE DRIVEWAY, AND AS I WAS ABOUT TO START TURNING I NOTICED THE STEERING WHEEL LOCKED ON ME, AND PREVENT ME FROM PROCEEDING ON TO MY ROUTE. I MANAGED TO QUICKLY GET IN BACK ON TO THE DRIVEWAY AND NARROWLY MISSED GETTING HIT BY A CAR COMING THE OPPOSITE DIRECTION. ONCE I GOT THE CAR BACK ON PARK I TURNED THE ENGINE OFF THINKING IT WOULD RESET ANY PROBLEM, BUT WHEN I TURNED IT BACK ON THE "STEERING ASSIST FAULT " NOTIFICATION CAME BACK ON. I PROCEEDED TO CONTINUE TURNING THE CAR OFF, AND BACK ON, AS WELL AS PLACING IT NEUTRAL, DRIVE, AND REVERSING IT AGAIN BUT THE STEERING WHEEL STAYED LOCKED. AFTER BEING UNABLE TO FIND A SOLUTION I SEARCHED ONLINE TO SEE IF ANYONE ELSE HAS EXPERIENCED THIS PROBLEM, AND FOUND MANY TESTIMONIALS DATING BACK YEARS! OF PEOPLE HAVING THEIR LIVES PUT AT RISK DUE TO THIS PROBLEM.I WAS LUCKY ENOUGH TO FIND MYSELF IN A SAFE LOCATION WHEN THIS HAPPENED, BUT NOW I FIND MYSELF WITH A TOWING BILL OF 85 DOLLARS, AS WELL AS A BILL OF 2,000 DOLLARS (THAT I DO NOT HAVE) TO FIX THE PROBLEM, AND WITHOUT TRANSPORTATION. THIS IS A HUGE PROBLEM THAT PUTS LIVES IN DANGER, AS WELL AS ECONOMICALLY DEBILITATING. SOMEONE NEEDS TO BE DOING SOMETHING TO FIX IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277410October 31, 2019
POWER TRAIN
THE TRANSMISSION OF MY CAR SHUDDERS DURING LIGHT ACCELERATION WHEN IT GOES INTO MOTION FROM A STATIONARY POSITION. I HAVE BEEN FACING THIS ISSUE FOR A LONG TIME NOW. IT RUNS GREAT IN 1ST GEAR BUT WHEN IT SWITCHES TO 2ND IT SHUDDERS AND THEN SHIFTS. ALSO WHEN IT IS ON GEARS MORE THAN 2 IT RUNS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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