Ford Focus Complaints

22,326 consumer complaints on file.

#11278829November 8, 2019
FUEL/PROPULSION SYSTEM
RECALL NOTICE WAS 'SOFTWARE' UPDATE TO DETECT HARDWARE ISSUE. NO ISSUE DETECTED. THE HARDWARE THAT HAD ISSUED FAILED 2 WEEKS LATER. FORD STATES THAT THE RECALL WAS COMPLETED AND CANNOT OPEN. THE EQUIPMENT (CANISTER VALVE) THAT THE RECALL WAS CREATED FOR FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278851November 8, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT'S HUSBAND WAS DRIVING 30 MPH, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. ALSO, "SERVICE STEERING NOW" AND "ADVANCETRAC" WERE DISPLAYED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD DRAPER (11442 LONE PEAK PKWY, DRAPER, UT 84020, (801) 590-0561) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278856November 8, 2019
POWER TRAIN
WHEN DRIVING MY CAR IT STUDDERS AND SHAKES VIOLENTLY AND I'M NOT SURE WHAT TO DO ABOUT IT. I HAVE READ ABOUT THE ISSUES WITH THE TRANSMISSION AND WANTED TO MAKE SURE MY PROBLEM WAS ENTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278594November 7, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
AFTER GOING TO MY FORD DEALER FOR THE LAST 2 RECALLS THAT EFFECT FUEL SYSTEM (LAST ONE WAS RECALL #19S22) MY CAR WAS OK FOR A FEW MONTHS. NOW THAT TEMPS HAVE DROPPED BELOW 50 THE SAME THING IS HAPPENING. WHEN ACCELERATING, THE CAR SHAKES AND SPUTTERS AS IT TRIES TO GO AND I GET ABOUT 18MPG INSTEAD OF MY USUAL 27MPG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278617November 7, 2019
POWER TRAIN
THE CARS TRANSMISSION WILL SHUDDER AND HESITATE FROM A STOPPED CONDITION. I HAVE HAD IT REPAIRED 2 TIMES AND ABOUT TO TAKE IT IN FOR A 3RD. THIS HAS BEEN AN ONGOING ISSUE WITH THIS TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278622November 7, 2019
UNKNOWN OR OTHER
I REPORTED ABOUT A VEHICLE SAFETY COMPLAIN/RECALL LIKE 2-3MOS FROM NOW BUT IT'S BEEN A WHILE SINCE IT'S LIKE NO REPLY OR ACTIONS COMING FROM YOU BECAUSE I JUST WANNA KNOW IF FOR SOME REASONS IT'S ALREADY AVAILABLE FOR MY CAR FOR A RECALL OR SOMETHING IN YOUR SYSTEM OR I STILL HAVE TO WAIT FOR IT? I HAVE A CAR THAT I BELIEVE A LATCHKEY/LOCKED IN THE DRIVER'S SEAT IS BROKE BECAUSE WHENEVER I'M DRIVING FROM 30-50 MPH IT'S KEEP ON OPENING THE DOOR AND ESP. WHEN TURNING THAT'S WHY I PUT SOME DUCT TAPE ON IT JUST TO PREVENT FROM OPENING BY ITSELF. I JUST HOPE YOU CAN DO IMMEDIATE ACTION FOR THIS KIND OF MATTER. THANK YOU VERY MUCH AND HOPE TO HEAR FROM YOU SOON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278636November 7, 2019
FUEL/PROPULSION SYSTEM
I TOOK MY CAR IN FOR THE RECALL, AND THE DEALERSHIP REPLACED THE EVAP PURGE VALVE. AFTER GETTING IT FIXED I HAD TO RETURN THE CAR TO THE DEALERSHIP 2 WEEKS LATER BECAUSE IT DIES EVERY TIME I GET GAS, NOT THE PROBLEM I WAS HAVING BEFORE. THE DEALERSHIP DETERMINED THIS WAS BECAUSE FORD SENT OUT A FAULTY PART, AND THE FLAP ISN'T CLOSING ON THE VALVE. FORD WILL NOT FIX THE PROBLEM THE THE RECALL SAY IT IS A ONE TIME FIX, THE DEALERSHIP WILL ALSO NOT FIX THE PROBLEM AS THEY STATE IT IS IS FORDS RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278684November 7, 2019
POWER TRAIN
I HAD AN EXTENDED WARRANTY ON MY 2012 FORD FOCUS. TRANSMISSION. IT IS STILL WAY UNDER MILEAGE ONLY 50,000 ON MY CAR. JUST RECENTLY HAD A PROBLEM WITH MY CAR AND IT HAS TO DO TO DEFAULTS IN THE CLUTH. MY MY CAR IS AT THE FORD DEALERSHIP IN WILLIAMSBURG RIGHT NOW WAITING ON FORD HEADQUARTERS TO DECIDE IF THEY ARE GOING TO COVER THE EXPENSES OR NOT. MY WARRANTY EXPIRED 2 MONTHS BEFORE THIS HAPPENED. BUT STILL WAY UNDER MILEAGE ON WARRANTY. I TOOK IT TO FORD DEALERSHIP IN WILLIAMSBURG VA THEY SAID THE COST TO ME WOULD BE 1,600.00. THEY SAID THEY WERE CONTACTING THE MAIN HEADQUARTERS TO FORD ABOUT THIS MATTER TO SEE IF THEY WILL PAY FOR THIS SINCE THEY KNEW THERE WAS A PROBLEM IN THESE CARS WHEN THEY SOLD THEM. WAITING ON RESPONSE FROM HEADQUARTERS AT FORD TO SEE 8F THEY ARE GOING TO COVER THE COST . I FEEL THEY SHOULD. THIS HAPPENED WHILE DRIVING IT THE GEARS SLIPPING. THAT'S WHY I TOOK IT TO THE SHOP. IT'S AT WILLIAMSBURG FORD DEALERSHIP AS WE SEEK WAITING ON FORD TO GET BACK TO THEM AND IF THEY ARE GOING TO PAY FOR THE CLUTCH TO BE REPLAY ED IN MY 2012 FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278747November 7, 2019
POWER TRAIN
THE CAR STARTED EXCESSIVELY JERKING WHILE DRIVING AT 45 MPH. THE CAR SELECTED THE WRONG GEAR AND COULD HAVE KILLED SOMEONE. THIS CAR IS DANGEROUS TO DRIVE. THE CAR HAD NEW CLUTCHES THAT ARE 7 MONTHS OLD. THE CAR DROVE HOME BUT WOULD NOT CRANK OR START AT ALL THE NEXT DAY. THERE WAS A RED ENGINE LIGHT ON THE DASH. THE TCM AND THE CLUTCH PACK HAS BEEN REPLACED BUT THE CAR IS NOT FIXED. IT STILL RIVE THE SAME WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278419November 6, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO DELAY AND HESITATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT EXCEED 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED COLUMBIANA FORD (LOCATED AT 14851 SOUTH AVE, COLUMBIANA, OH 44408, (330) 482-3831) AND WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278443November 6, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL WINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (2111 N MAYFAIR RD, MILWAUKEE, WI 53226, (414) 771-9000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 94,000. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278449November 6, 2019
STEERING
THE POWER STEERING SYSTEM TOTALLY FAILED - I STARTED MY CAR AND RECEIVED AN ERROR MESSAGE ON THE DASH AND HAD NO POWER STEERING. HAD TO HAVE MY CAR TOWED TO THE FORD DEALER AND SPENT $2,096.20 TO HAVE THE POWER STEERING RACK REPLACED AND THE NEW ONE PROGRAMMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278510November 6, 2019
FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER STEERING SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND PARK THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE REMAINED IN THE PARKING LOT. IN ORDER TO MOVE IT, THE VEHICLE WOULD NEED TO BE TOWED. THE CONTACT CALLED A CERTIFIED MECHANIC WHO INFORMED THE CONTACT THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE DEALER. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE CONTACT NOTICED A FUEL ODOR. THE CONTACT CALLED BOB TOMES FORD (LOCATED AT 950 S CENTRAL EXPY, MCKINNEY, TX 75070, 214-544-5000) AND WAS INFORMED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED REGARDING THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 113,673.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278543November 6, 2019
POWER TRAIN
TRANSMISSION SHUDDERS, SHAKES, BANGS, MIS-SHIFTS, ETC. WHILE DRIVING; MOSTLY DURING UP OR DOWN SHIFTS. THIS IS DANGEROUS. DEALER ROMANO FORD IN FAYETTEVILLE, NY HAS GIVEN UP; WE ALL KNOW THERE IS NO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278232November 5, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 FORD FOCUS. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH. INITIALLY, THE KEY HAD TO BE PUSHED DOWN FOR IT TO TURN AND START THE VEHICLE. CURRENTLY, THE CONTACT HAD TO UNLOCK THE STEERING WHEEL AND WIGGLE IT UNTIL THE KEY TURNED AND STARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE CONTACT CALLED FIRST FORD (LOCATED AT 292 WILLIAM S CANNING BLVD, FALL RIVER, MA 02721, (508) 730-1000) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 167,845.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278234November 5, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE MESSAGE "ELECTRIC POWER ASSIST" ILLUMINATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO HOLEMAN FORD (3641 RT 42 SOUTH, TURNERSVILLE, NJ) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE STEERING RACK WAS REPLACED, BUT THE FAILURE RECURRED APPROXIMATELY ONE WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DETECT A DEFECT IN THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278295November 5, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO FUTURE FORD LINCOLN (LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277947November 4, 2019
STEERING
WHILE DRIVING ON THE INTERSTATE I-285 MY STEERING WHEEL LOCKED UP ALMOST CAUSING AN ACCIDENT AND I HAVE HAD THE VEHICLE SEVERAL TIMES AT A FORD DEALERSHIP AND IT IS NOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277984November 4, 2019
ELECTRICAL SYSTEM
JUST A WEEK AFTER BUYING MY CAR, THE STEREO STARTED TO MAKE A VERY LOUD SCRATCHING AND POPPING NOISE AND THEN IT WOULD CUT OFF AND NO SOUND WOULD WORK. I TRIED TO MASTER RESET IT A FEW TIMES AND IT IS STILL HAVING THE ISSUE. NOW THE NOISE IT HAS BEEN MAKING IS SO LOUD AND PIERCING THAT IT MAKES ME FEEL LIKE MY EARS ARE GOING TO BLEED. I HAVE LOOKED UP WAYS TO STOP THIS PROBLEM AND I NOTICED THAT MANY PEOPLE WITH THE SAME CARE AS ME, HAVE REPORTED THIS EXACT SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278025November 4, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2007 FORD FOCUS. LAST WEEK WHILE THE CONTACT WAS PULLING INTO HER GARAGE, THE VEHICLE SUDDENLY SURGED FORWARD AND CRASHED INTO THE BACK WALL OF THE GARAGE. THE CONTACT NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE. THE FORCE OF THE CRASH LOOSENED THE DRIVER'S SEAT BELT. THERE WERE NO INJURIES. THE INSURANCE ADJUSTER STATED THAT THEY WOULD MAIL A REPAIR ESTIMATE. THE CONTACT PLANNED TO VISIT A COLLISION SHOP BEFORE GOING TO A DEALER. DONNELL FORD (7955 MARKET ST, YOUNGSTOWN, OH 44512) WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND BELIEVED THE THROTTLE BODY MAY HAVE CAUSED THE FAILURE. THE CONTACT FOUND MANY COMPLAINTS REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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