Ford Focus Complaints

22,326 consumer complaints on file.

#11307362February 5, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
MANUAL TRANSMISSION. WHILE IN MOTION, GOING THROUGH GEARS DURING ACCELERATION, CLUTCH PUSHED IN, FOOT OFF GAS, RPMS GO UP ANYWHERE BETWEEN 500 AND 1500 FOR SEVERAL SECONDS BEFORE DROPPING. IF YOU DON'T CLUTCH IN, CAR CONTINUES TO PULL AS THOUGH THE GAS PEDAL IS STUCK AND THE "SHIFT UP" LIGHT STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307221February 5, 2020
POWER TRAIN
CLUTCH MALFUNCTION. GEAR SLIPPING. NOT SHIFTING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307292February 5, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION EXPERIENCED SLIPPING GEARS AND AN ABNORMAL SHUDDER WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE HAD A SALVAGE TITLE AND TAKEN THE VEHICLE TO CARUSO FORD LINCOLN LOCATED AT (3500 CHERRY AVE, LONG BEACH, CA 90807, (562) 426-3301) TO BE DIAGNOSED. THE MECHANIC REFUSED TO PERFORM THE DIAGNOSTIC TEST DUE THE VEHICLE HAVING A SALVAGE TITLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307310February 5, 2020
STRUCTURE:BODY
THE REAR PASSENGER SIDE DOOR LOCK HAS MALFUNCTIONED. CAUSING DOOR NOT BEING ABLE TO RELOCK OR CLOSE. I HAVE 38292 MILES ON MY CAR THAT I'M STILL PAYING ON. I CANNOT DRIVE MY CAR UNSAFELY WITH MY TWO GRANDCHILDREN (WHO LIVE WITH ME). THE DOOR COULD OPEN AT ANYTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307304February 5, 2020
STEERING
WHILE DRIVING THE VEHICLE, THE STEERING BECAME ALMOST IMPOSSIBLE TO TURN CAUSE ME TO HIT A CURB IN A CITY AND THEN A LIGHT CAME ON THE DASH SAYING POWER STEERING FAILURE. THE STEERING IS VERY HARD AND STICKS THEN RELEASE. UNSAFE TO DRIVE. SCARED TO EVER DRIVE THIS VEHICLE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306957February 4, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT HER SON WAS DRIVING AT APPROXIMATELY 65 MPH WHEN A JEEP UNEXPECTEDLY ENTERED HIS LANE AS A RESULT HE REAR ENDED THE JEEP CAUSING IT TO ROLLOVER. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. THE CONTACT STATED THAT HER SON SUSTAINED INJURES TO THE CHEST AND RIGHT LEG THAT REQUIRED MEDICAL ATTENTION AS WELL AS A CHILD PASSENGER IN THE JEEP WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER OR THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. *LN *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11306978February 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHILE DRIVING ABOUT 5 MPH, THE VEHICLE TRANSMISSION FAILED TO SHIFT INTO GEAR. THE CONTACT ALSO STATED THE VEHICLE ALSO JERKED. THE VEHICLE WAS TAKEN TO JORGENSEN FORD SALES (8333 MICHIGAN AVE, DETROIT, MI 48210 ). THE DEALER INDICATED THE TRANSMISSION FAILED. THE DEALER REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307027February 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT ALSO STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT STATED THAT THE ELECTRONIC CONTROL MODULE AND TRANSMISSION CLUTCH WERE PREVIOUSLY REPAIRED. THE CONTACT STATED THAT A MESSAGE INDICATING TRANSMISSION OVERHEATED WAS ALSO VISIBLE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO (CHAPMAN FORD HORSHAM 1100 EASTON ROAD, HORSHAM, PA 19044 PHONE NUMBER (215)-674-3600) WHERE THE TECHNICIAN REPLACED THE ELECTRONIC CONTROL MODULE SEVERAL TIMES ALONG WITH THE TRANSMISSION CLUTCH HOWEVER, THE REPAIR FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. LN*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307081February 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE INDEPENDENTLY SHIFTED OUT OF DRIVE. THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO COAST TO THE SIDE OF THE ROAD POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO (PARRISH FORD DEALER, (2900 RIVER RD W, GOOCHLAND, VA 23063, (804) 556-4444) AND WAS DIAGNOSED THAT THE DIAGNOSTIC TROUBLE CODE REPRESENTED A FAILURE WITH THE CLUTCH. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SOFTWARE UPDATED UNDER CUSTOMER SATISFACTION PROGRAM 15B22-19N07 WAS COMPLETED. THE CONTACT STATED THAT THE TRANSMISSION CONTROL MODULE WAS NOT REPLACED AFTER CONTINUE TRANSMISSION FAILURE AS AUTHORIZED BY FORD DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 239,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306684February 3, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, A VEHICLE HAD BLOWN THROUGH A RED LIGHT AND COLLIDED DIRECTLY WITH THE FRONT PASSENGER SIDE OF HIS VEHICLE. THE CONTACT STATED THAT HIS AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT HAD SUSTAINED SEVERAL INJURIES INCLUDING SEVERE WHIPLASH DUE TO HITTING HIS HEAD ON THE DRIVER SIDE WINDOW. HE ALSO SUSTAINED PAIN TO HIS NECK AND SUFFERED SEVERAL CUTS AND BRUISES TO HIS FACE, NECK AND HAND. THE CONTACT WAS TAKEN TO THE HOSPITAL BY HIS FATHER WHERE HE WAS DIAGNOSED AND TREATED FOR HIS INJURIES. THE OTHER DRIVER DID NOT SUSTAIN ANY INJURIES AS A RESULT OF THE ACCIDENT. A POLICE REPORT WAS FILED [XXX]. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP WHERE IT REMAINED UNDER INVESTIGATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WOULD HAVE TO BE TOWED TO A LOCAL DEALER FOR AN INVESTIGATOR TO LOOK INTO THE ACCIDENT. THE FAILURE MILEAGE WAS APPROXIMATELY 25,600. *LN*JB*JS *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11306746February 3, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
A FEW MONTHS AGO, MY CAR STARTED TO SHAKE (IN A JERKING, FORWARD AND BACK MOTION), AND STRUGGLE TO ACCELERATE. IT WOULD MAKE THIS NOISE, LIKE GEARS GRINDING. I TOOK IT TO THE DEALERSHIP TO GET IT FIXED UNDER WARRANTY, AND THEY REPLACED THE CLUTCH. FOR ABOUT A WEEK, IT WAS FINE. THEN IT STARTED TO DO THE SAME THING AGAIN. IT WILL JERK BACK AND FORTH WHEN I ACCELERATE FROM A COMPLETE STOP (AT A STOPLIGHT FOR EXAMPLE). RECENTLY, I HAVE BEEN LOSING GAS VERY QUICKLY BECAUSE IT WILL GO ALL THE WAY PAST 4RPMS JUST TO GET FROM 0-20MPH. I'M NOT SURE IF THE WARRANTY IS STILL ON IT, BUT IT ONLY HAS 12,000 MILES ON IT. I HAVE ONLY MADE ONE VERY BIG TRIP WITH IT, TO KANSAS AND BACK TO VIRGINIA. IT DOES THIS OFF AND ON EVERY SINGLE TIME I DRIVE IT. I HAVE TO DRIVE ANYWHERE FROM 25 MINUTES TO AN HOUR FOR WORK, SO THIS IS REALLY NOT CONVENIENT TO HAVE. MULTIPLE TIMES I WAS WORRIED IT WOULD BREAK DOWN AS I STRUGGLED TO KEEP IT FROM OVERDOING ITSELF WHILE ACCELERATING. A FEW TIMES, I COULD SMELL SOMETHING LIKE EXHAUST IN THE VENTS. THIS HAS BEEN HAPPENING OVER THE COURSE OF 6 MONTHS AND HAS ONLY GOTTEN WORSE, EVEN AFTER TAKING IT TO THE DEALERSHIP, AND HAVING THEM TELL ME IT WAS "FIXED."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306834February 3, 2020
ENGINE
WHEN IDLING - MY FORD FOCUS WILL OFTEN RANDOMLY ACCELERATE, AFTER A FEW MOMENTS IT THEN BOTTOMS OUT COMPLETELY, NEARLY STALLING. THIS ALSO HAPPENS WHEN I'M BRAKING INSTEAD OF DECELERATING IT WILL ACCELERATE AND JERK THE CAR TERRIBLY STRAINING THE BRAKES MAKING IT HARDER TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306856February 3, 2020
POWER TRAIN
PROBLEMA DE TRANSMISIN Y CLUTCH DESDE LAS 42000 MILLAS Y LO LLEVE DENTRO DE LOS 90 DAS DE GARANTA CUANDO LO COMPRE PERO EL EL VENDEDOR DICE QUE ES PROBLEMA DE FBRICA EL CARRO SE JALA Y NO ENTRAN BIEN LOS CAMBIOS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306527February 2, 2020
FUEL/PROPULSION SYSTEM
I HAD MY TRANSMISSION RECALL WORKED ON AND IMMEDIATELY AFTER THAT MY CHECK ENGINE LIGHT CAME ON AND EVERY TIME AFTER THAT ANYTIME I GET GAS MY CAR STALLS AND HAS ISSUES STARTING. I HAVE TO SIT AND WAIT FOR 20 OR 30 MINS BEFORE MY CAR WILL START. IF I TRY TO DRIVE OFF I HAVE TO PUSH DOWN ON THE ACCELERATOR AND SHIFT INTO DRIVE AND IF I STOP THE CAR WILL SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306556February 2, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE IN MOTION ON A BUSY HIGHWAY, DRIVING 70 MPH, MY 2000 FORD FOCUS (62,000 ORIG MILES) BEGAN DOWNSHIFTING; THE ENGINE LIGHT ILLUMINATED. REPLACEMENT OF THE NEUTRAL DRIVE SENSOR WAS COMPLETED. NOW, SIX MONTHS LATER SAME THING HAPPENING. DRIVING ON A BUSY HIGHWAY AT SPEEDS OF 65 MPH THE '00 FORD FOCUS BEGINS DOWNSHIFTING CAUSING A DECREASE IN SPEED AT AN ALARMING RATE, RPMS INCREASE, ENGINE LIGHT ILLUMINATES MAKING THE VEHICLE UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306557February 2, 2020
ENGINE, POWER TRAIN
WHEN DRIVING THE VEHICLE IT CAUSES A STUTTERING MOVEMENT FROM A STOP. WHEN PRESSING THE GAS FROM A STOPPED POSITION IT STARTS TO SHAKE UPON ACCELERATION. THE CAR ALMOST FEELS LIKE THE TRANSMISSION IS SLIPPING AND MAY CAUSE THE VEHICLE TO STOP. I FEEL THAT I AM UNSAFE WHEN THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306596February 2, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
OUR CAR WAS LOOKED AT JULY 2019 AND THE RECALL WAS NOT FIXED BUT THEY KNEW ABOUT IT FROM YOUR RECORDS. AND WE HAVE BEEN HAVING TROUBLE ON ACCELERATING SPITTING AND SPUTTERING AND TODAY ME AND MY FAMILY WERE OUT SHOPPING AND WE WERE DRIVING OUT OF THE PARKING LOT AND THE CAR JUST WOULD NOT GO THE GAS WAS NOT WORKING WE COULDNT MOVE AND WE TURNED IT OFF AND STARTING DRIVING AGAIN AND THE SAME THING HAPPENED AND THE CHECK ENGINE LIGHT WAS ON AND IT WASNT ON BEFORE THIS. I AM VERY MAD THAT THIS RECALL WAS OVER LOOKED BECAUSE MY FAMILYS LIFE COULDNT HAD BEEN TAKEN IF THIS HAPPENED ON A FREEWAY OR INTERSTATE. SO WE HAD TO PAY FOR A TOW TO THE DEALERSHIP JOHNSON CITY FORD, TN 37602 AND THEY WERE CLOSED TODAY BUT TOMORROW I AM GOING TO CONFRONT THEM ABOUT THIS AND IM REACHING OUT TO U GUYS TO INSURE THIS WILL GET FIXED OF NO CHARGE AND FIXED RIGHT! THANK U.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306434February 1, 2020
POWER TRAIN
DRIVING ON AN INTERSTATE AND MY 2015 FORD FOCUS WOULDN'T SHIFT CORRECTLY. THEN A LIGHT CAME ON SAYING "TRANSMISSION FAILURE. SERVICE NOW." I WAS ABLE TO CRUISE TO SAFETY BUT IT WAS A VERY SCARY SITUATION WITH 3 CHILDREN IN THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306478February 1, 2020
POWER TRAIN
THE VEHICLE WILL SHUDDER WHILE DRIVING (CITY AND HIGHWAY), HESITATE SIGNIFICANTLY WHEN ACCELERATING, HAS DIED IN THE ROADWAY, HAS BEEN IN GEAR BUT WOULD NOT ACCELERATE, AND JUMPS IN AND OUT OF GEAR WHILE TRAVELING DOWN THE ROAD. I TOOK IT TO THE DEALER AND THEY ADVISED THAT BOTH CLUTCH ACTUATORS ARE DEFECTIVE. THIS IS NOT IN RELATION TO ANY PRIOR RECALLS. WAS ADVISED THIS IS ALSO A MAJOR ISSUE THAT THE DEALER SERVICE DEPARTMENT SEES. THIS BEGAN HAPPENING SEVERAL MONTHS AGO AND THEY WANT AN OUTRAGEOUS AMOUNT TO FIX IT. MAJOR SAFETY ISSUE BECAUSE PEOPLE DO NOT WANT TO PAY THE HIGH FEE SO THESE CARS ARE STAYING ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306332January 31, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
FOR THE LAST COUPLE YEARS, MY TRANSMISSION IN MY 2016 FORD FOCUS HAS STALLED UPON NEARLY ALL ATTEMPTS TO ACCELERATE FROM A STOP. ON JANUARY, 17 2020 I RETURNED TO MY CAR FROM THE LIBRARY IN IRVINE, CA TO DISCOVER THAT UPON TURNING THE IGNITION, THE CAR DID NOT START. I TRIED A COUPLE MORE TIMES AND MY WINDSHIELD WIPERS WENT ON ONE TIME AND STOPPED, THE LIGHTS ON MY DASHBOARD LIT UP, THE MEDIA SCREEN LIT UP AND THE INTERIOR CAR LIGHTS CAME ON. I CALLED AAA, MY INSURANCE CARRIER, DESPITE IT NOT APPEARING TO BE A BATTERY ISSUE. THE REPRESENTATIVE STAYED ON THE PHONE WITH ME AFTER I EXPLAINED THE ISSUE AND TRIED TO SCHEDULE ROADSIDE ASSISTANCE. I TRIED THE IGNITION ONE MORE TIME AND THE CAR STARTED. A NOTIFICATION ON THE DASH SCREEN APPEARED READING "TRANSMISSION SERVICE REQUIRED" AND REMAINED ON THE SCREEN FOR A SECOND BEFORE DISAPPEARING. USUALLY IF A DASH NOTIFICATION APPEARS, THE SMALL ICON LIGHT WILL REMAIN LIT WHILE I OPERATE THE VEHICLE, THIS ICON LIGHT DID NOT REMAIN ON. MY INSURANCE REPRESENTATIVE EXPLAINED THAT AN ISSUE WITH A TRANSMISSION WOULD NEED A TOW AND IT MAY BE UNSAFE TO OPERATE MY VEHICLE ON THE ROAD. I SAT IN MY CAR FOR A MINUTE AND NOTICED MY AVERAGE MPG HAD CHANGED FROM 33.3 TO 0.0. I DROVE THE CAR HOME AS I NEEDED TO LEAVE THE LOCATION TO TEND TO OTHER PARTS OF MY DAY. I ARRIVED SAFELY TO MY DESTINATION. THE FOLLOWING DAY, THE EXACT SAME SITUATION OCCURRED WHEN I ATTEMPTED TO START MY CAR AND LEAVE FOR THE DAY. TURNING THE IGNITION SEVERAL TIMES DID NOT WORK, THE WINDSHIELD WIPERS CAME ON ONCE, THE TRANSMISSION NOTICE APPEARED AND DISAPPEARED AND THE AVERAGE MPG WAS AT 0.0 AGAIN. THIS TIME, THE CAR NOTIFIED MY THAT I HAD 0 MILES UNTIL EMPTY, DESPITE THE GAS TANK CONTAINING WELL OVER A QUARTER FILL. THE GAS NOTIFICATION DISAPPEARED AND THE MILES TO EMPTY SECTION CHANGED BACK TO 175 MILES UNTIL EMPTY. I HAVE NOT DRIVEN MY VEHICLE SINCE THIS OCCURRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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