Ford Focus Complaints

22,326 consumer complaints on file.

#11364291October 14, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE HORN IN THE CAR SOMETIMES WORK AND SOMETIMES DOESNT, THE TRUNK DOES NOT OPEN UNLESS FROM INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364362October 14, 2020
POWER TRAIN
JUST PURCHASED THIS VEHICLE AND IT ONLY HAD A LITTLE OVER 74,000 MILES. THE TRANSMISSION IS ALREADY SLIPPING AND FROM MY RESEARCH, THIS IS A COMMON, KNOWN ISSUE BY MANY FORD FOCUS OWNERS. WE TOOK THE CAR TO THE LOCAL FORD DEALERSHIP AND THEY WOULD ONLY REPAIR IT IF WE PAID OUT OF POCKET EVEN THOUGH THOUSANDS OF CUSTOMERS HAVE REPORTED SIMILAR ISSUES. WE CALLED FORD CUSTOMER SERVICE AND THEY WOULD NOT HELP EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364418October 14, 2020
UNKNOWN OR OTHER
THE BACK UP CAMERA STOPED WORKING. WHEN YOU BACK UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364212October 13, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND CONTINUED DRIVING TO HER DESTINATION. THE CONTACT ALSO STATED WHILE DRIVING UP A HILL WITH THE ACCELERATOR PEDAL DEPRESSED, THE RPM WENT UP HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT CALLED THE LOCAL DEALER WENDLE FORD LOCATED AT 9000 N DIVISION ST, SPOKANE, WA 99218, (509) 484-4800 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 111,863.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364081October 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE AND IT STALLED AGAIN. THE VEHICLE WAS PUSHED OFF TO THE SIDE OF THE STREET. THE VEHICLE WAS PUT IN NEUTRAL AND PUSHED TO THE CONTACT'S HOME CLOSELY. THE CONTACT CALLED THE MANUFACTURER AND THEY ARRANGED A TOW TO THE DEALER (UPTOWN FORD LINCOLN 2111 N MAYFAIR RD, MILWAUKEE, WI 53226 (414) 771-9000) BUT THEY REFUSED TO DO THE REPAIR THAT HAD TO DO WITH NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) BECAUSE THE VEHICLE HAD A MINOR CRASH SIX MONTHS EARLIER. THE DEALER STATED THAT THE CRASH WAS THE CONTACT'S FAULT AND THE REASON THE COMPUTER SOFTWARE MALFUNCTIONED. THE MANUFACTURER CALLED BACK TO DENY THE CONTACT'S CLAIM. THE MANUFACTURER RESEARCHED THE ISSUE AND HAD THE VEHICLE TOWED TO ANOTHER DEALER WHO STATED SAME AS THE FIRST DEALER THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL. THE UPPER MANAGEMENT OF THE SECOND DEALER DENIED TO DO THE RECALL REPAIR BECAUSE THE MANUFACTURER WOULD NOT COVER THE REPAIRS. THE MANUFACTURER FINALLY SENT AN EMAIL DENYING THE CONTACT'S CLAIM. THE FAILURE MILEAGE WAS 47,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11364088October 13, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THE CLUTCH SHUDDERED WITHOUT WARNING WHILE DRIVING. THE CONTACT STATED THE VEHICLE WAS VERY DANGEROUS TO DRIVE. THE CONTACT TOOK THE VEHICLE TO ANDERSON FORD OF ST. JOSEPH (2207 N BELT HWY, ST JOSEPH, MO 64506) WHERE THE VEHICLE WAS DIAGNOSED WITH AN UNKNOWN CLUTCH ISSUE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE TO FILE A SAFETY COMPLAINT. THE FAILURE MILEAGE WAS 47,260.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364105October 13, 2020
STEERING
DRIVING MY CAR A LIGHT CAME ON AND I HAD NO POWER STEERING. IT WAS SO DANGEROUS TO BE ABLE TO PULL OVER. COME TO FIND OUT THERE HAS BEEN NUMEROUS SERVICE BULLETINS ON THIS. I HAS NO CHOICE BUT TO GET RACK AND PINION FIXED AT THE COST OF $1495. PLEASE DO A RECALL THIS IS VERY DANGEROUS. I HAD MY DISABLE SON IN THE CAR AT 45 PER HOUR,WHEN THE STEERING WENT PLEASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363814October 11, 2020
ELECTRICAL SYSTEM
DRIVER SIDE WINDOW REPAIRED ONES AND BROCKE AGAIN. 2 TIMES TRANSMISSION PROBLEMS AND HAD THE CLUCH REPLACED. AND DRIVER SIDE DOOR RUBBER SEAL KEEPS FALLING OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363669October 10, 2020
STEERING
STEERING ISN'T WORKING. I SEE THAT FUSION HAS RECALL BUT CAN'T FIND ONE FOR FOCUS. THIS CAR HAS HAD SO MANY ISSUES AND RECALLS. THIS STEERING ISSUE SEEMS TO BE A PROBLEM AND SHOULD BE ON RECALL TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363545October 9, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WIRING HARNESS FLEXES WHERE IT PASSES FROM THE BODY TO THE TAILGATE CAUSING THE IINSULATION AND WIRING TO BREAK AND SHORT TO THE BODY RESULTING IN A BLOWN FUSE AND NO REAR LIGHTS. THIS HAS OCCURRED WHILST DRIVING AND WHEN STATIONARY OPENING THE HATCHBACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363624October 9, 2020
POWER TRAIN
CAR IS SHUTTERING FEELS LIKE IT WILL STALL. HESITATION UPON ACCELERATION AND HIGH RPM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363382October 8, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE ACCELERATOR PEDAL FAILED TO OPERATE PROPERLY AS THE VEHICLE DOWNSHIFTED INTO 1ST GEAR. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSTY ECK FORD, INC. (7310 E KELLOGG DR, WICHITA, KS 67207) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION MODULE FAILED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER 4 OR 5 TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363385October 8, 2020
STEERING
THIS IS GETTING OUT OF CONTROL HOW FORD CAN SELL CARS WITH FAULTS AND BAD PARTS AND GET AWAY WITH IT LIKE THE TRANSMISSION ISSUE AND THE ISSUE WITH THE STEERING FAULT THAT HAS THE CUSTOMER FORK OUT OVER 2 GRAND BECAUSE ITS ALL ONE UNIT BUT THEY DID A RECALL ON THE FUSION AND A FEW OTHERS SOMETHING TELLS ME THEY ALSO KNOW ABOUT THE FOCUS MINE IS A 2012 LESS THEN 70 K ON THE CAR AND HAVE HAD IN THE DEALERSHIP SEVERAL TIMES FOR BOTH ISSUES AND THEY SAY NOTHING IS WRONG WE DID A SOFTWARE FLASH MY GUESS THEY DIDN'T EVEN DO THAT ..SOMEONE NEEDS TO STEP UP AND FORCE A RECALL ON THE FOCUS I'M HAVING THE CODE COME UP EVERYDAY JUST MATTER OF TIME BEFORE I GET IN A WRECK OVER THE STEERING THIS HAS HAPPENED IN MOTION TWICE AND EVERYDAY PARKED BEFORE STARTING IT TAKES SEVERAL TIMES TURNING THE KEY OFF AND ON BEFORE FAULT GOES AWAY IN THE DASH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363448October 8, 2020
FUEL/PROPULSION SYSTEM
I TOOK MY VEHICLE TO FORD FOR A RECALL ON THE CANISTER PURGE VALVE IN THE FUEL SYSTEM. THEY PREVIOUSLY FIXED IT ON APRIL 16, 2019. MY FUEL TANK IMPLODED AND MY CAR WAS STALLING OUT AND EVENTUALLY WOULD NOT START. NOW IT'S OUT AGAIN AND MY CAR IS STALLING OUT WHILE DRIVING, HAVING ISSUES WITH STARTING AND MY CHECK ENGINE LIGHT IS ON. THIS HAS ALL HAPPENED ON BOTH CITY STREET AT LIGHTS AND HIGHWAYS. MAINLY WHEN I AM STOPPED AT A STOP LIGHT IT WILL REV UP BY ITSELF AND THEN STALL OUT WHEN I START ACCELERATING. I'VE ALMOST BEEN REAR-ENDED DUE TO THIS ISSUE. I WAS TOLD THERE WAS NO SUCH RECALL ON MY VEHICLE FOR THIS MATTER AND WHEN I TRIED TO SHOW THEM THE DOCUMENT I HAVE FOR THE RECALL THEY STILL DEEMED IT INCORRECT. THEY REFUSED TO FIX MY CAR BECAUSE OF IT PREVIOUSLY BEING FIXED AND SENT ME ON MY WAY. I HAVE HAD MANY ISSUES WITH THE CAR RESULTING IN IT BREAKING DOWN MULTIPLE TIMES DUE TO RECALLS. THE TRANSMISSION ITSELF HAS BEEN REPLACED TWICE AND THE CPV ONCE AND NOW IT NEEDS REPLACED AGAIN. I CALLED FORD CORPORATE AND THEY WOULD NOT DO ANYTHING FOR ME, ONLY KEPT REPEATING THAT IT'S A ONE TIME FIX. FORD SIMPLY PUT A BAND-AID ON THE ISSUE RATHER THAN SOLVING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363456October 8, 2020
POWER TRAIN
TRASMISSION MAL FUNCTION RUIN THE CLUTCH! THEY DON'T WANT TO PAY ME FOR THE REPAIR AND IS A COLLATERAL DAMAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363201October 7, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS IN STOP AND GO TRAFFIC, A WARNING MESSAGE THAT READ, "TRANSMISSION OVERHEATED, PULL OVER" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE AFTER 5 MINUTES AND RESUMED NORMAL DRIVING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TRANSMISSION SPECIALIST WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT THEN TOOK THE VEHICLE TO MOORESVILLE FORD (151 E PLAZA DR, MOORESVILLE, NC 28115) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363272October 7, 2020
POWER TRAIN
2017 FORD FOCUS REQUIRED TRANSMISSION WORK AT 24,000 MILES. NOW, AT 28000 MILES I HAVE TO HAVE THE SAME TRANSMISSION WORK DONE AGAIN. CAR SHUDDERS WHEN GOING FROM STOP. IF I STOP ON A HILL I HAVE TO HOPE NO CAR IS BEHIND ME BECAUSE THE SECOND I TAKE MY FOOT OFF THE BRAKE THE CAR ROLLS BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363086October 6, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT AFTER REFUELING, THE VEHICLE FAILED TO START-UP AFTER SEVERAL ATTEMPTS. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. SOON AFTER THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE VEHICLE HESITATE WHILE DEPRESSING THE ACCELERATOR AFTER COMING TO A COMPLETE STOP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER REFERRED THE CONTACT TO WESTERN SLOPE FORD (2264 US-50, GRAND JUNCTION, CO 81505) WHERE THE INFORMATION PROVIDED BY THE MANUFACTURER WAS CONFIRMED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE FUEL TANK VACUUM PUMP WAS DEFECTIVE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362993October 6, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
1. CLUTCH SLIPS IN TRANSMISSION CAUSING VEHICLE TO STALL OR REACH DANGEROUS RPM'S BEFORE SWITCHING INTO ANOTHER GEAR. 2. REPAIR WAS DENIED BY FORD STATING THAT IT WASN'T RELATED TO THE CURRENT RECALL BUT WAS THE CLUTCHES THAT NEEDED TO BE REPLACED. CLUTCHES ARE GOING OUT DUE TO THE TCM THAT WAS RECALLED ON THE VEHICLE. 3. HORN HAS DECIDED TO STOP WORKING ALONG WITH CONTROLS ON THE STEERING WHEEL DUE TO A WIRING ISSUE WITH THE VEHICLE. FUSES HAVE BEEN CHANGED ENSURING THAT IT IS A WIRING ISSUE. 4. HAZARD LIGHTS AS WELL AS HALF THE BUTTONS ON THE DASH INCLUDING RADIO, ETC. HAVE ALSO DECIDED TO STOP WORKING DUE TO A WIRING ISSUE IN THE VEHICLE. NO HAZARDS MAKING IT A RISK AND UNSAFE TO PULL VEHICLE OFF OF ROAD IN CASE OF AN EMERGENCY. 5. FORD DEALERSHIP THAT CAR WAS TAKEN TO STATED ALL RECALLS WERE COMPLETED BUT WHEN VIN IS ENTERED THROUGH FORDS WEBSITE IT STATES THAT ALL RECALLS ARE INCOMPLETE. FORD SENT ME A NOTICE FOR REPAIRS ON TRANSMISSION STATING IT WILL BE ALMOST $1400 TO REPLACE CLUTCHES IN TRANSMISSION. THERE WOULD BE NO PROBLEMS WITH THE CLUTCHES IF THERE WAS NEVER ANYTHING WRONG WITH THE TRANSMISSION CONTROL MODULE TO BEGIN WITH. REPAIRING THE TRANSMISSION SHOULD NOT BE ON THE OWNER OF THESE VEHICLES AND FORD SHOULD BE LIABLE FOR THE REPAIRS TO AN ISSUE THAT WAS THEIR RESPONSIBILITY TO CORRECT FROM THE BEGINNING AND WAS NOT CORRECTED IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363046October 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN ACCELERATING, TYPICALLY FROM A STOPPED POSITION BUT NOT EXCLUSIVELY, THE TRANSMISSION SHUDDERS. THIS STARTED HAPPENING AT ABOUT 20K MILES AND I'M TOLD BY THE FORD DEALERSHIP "SOME SHUDDERING IS TO BE EXPECTED & CANNOT BE REPAIRED". I DISAGREE. THIS IS NOT TO BE EXPECTED AS NO OTHER VEHICLE I'VE OWNED DID THIS UNLESS THERE WAS A MECHANICAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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