Ford Focus Complaints

22,326 consumer complaints on file.

#11365449October 20, 2020
FUEL/PROPULSION SYSTEM
ON OCT. 11, 2020, WHILE DRIVING ON THE HIGHWAY THE CAR LOST POWER AND STALLED MULTIPLE TIMES. TOWED TO DEALERSHIP AND DIAGNOSED AS FAULTY LOW PRESSURE FUEL PUMP. SIX WEEKS EARLIER THE FUEL PRESSURE SENSOR WAS REPLACED, TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365093October 19, 2020
ENGINE, STEERING
I STARTED THE CAR AND THE STEERING ASSIST FAULT ALERT CAME UP AND THE STEERING WHEEL WAS LOCKED IN PLACE. I TURNED THE CAR OFF AND BACK ON AND THERE WAS NO LONGER AN ISSUE. THE CAR ALSO JERKS WHEN ACCELERATING QUICKLY. THIS HAS BEEN AN ONGOING ISSUE THAT THE DEALERSHIP CLAIMS TO HAVE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365107October 19, 2020
UNKNOWN OR OTHER
AS I WAS DRIVING THE CAR IT STALLED AND WOULD NOT RESTART. THIS HAS HAPPENED SEVERAL TIMES. THE LAST TIME IT HAPPENED I WAS DRIVING DOWN MY DRIVE WAY AND IT STALLED. IT WOULD NOT START AND IT SAT IN MY DRIVEWAY FOR SEVERAL DAYS. I FINALLY GOT IT TO THE FORD DEALERSHIP. THEY SAID THAT NOTHING WAS WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365121October 19, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AS THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT 2 SOLENOIDS, VALVE COVER AND RF SWAY LINK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365181October 19, 2020
FUEL/PROPULSION SYSTEM
CAR STALLED WHILE DRIVING AND WOULD NOT RE-START. CAR WAS LOW ON FUEL (APPROXIMATELY 1/8 OF TANK) BUT WAS NOT OUT OF GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365203October 19, 2020
POWER TRAIN
THE CAR WAS FULLY STOPPED AT A RED LIGHT ON A STATE NUMBERED HIGHWAY. I PUT THE CAR INTO 1ST GEAR (MANUAL TRANSMISSION) AS USUAL AND GOT THE CAR MOVING. WHEN SHIFTING FROM 1ST TO 2ND THE CLUTCH PEDAL GOT STUCK FULLY ENGAGED TO THE FLOOR, NOT ALLOWING ME TO PUT THE CAR IN GEAR AND KEEP MOVING. I WAS ABLE TO FORCE THE CLUTCH TO DISENGAGE AFTER A FEW SECONDS AND GET THE CAR INTO 2ND GEAR. THE SAME ISSUE HAPPENED AGAIN GOING FROM 2ND TO 3RD. THE CLUTCH WAS BURNED IN THE PROCESS OF TRYING TO GET THE CAR MOVING UP TO SPEED AND IT TOOK THE ENTIRE NIGHT FOR THE SMELL TO DISSIPATE. I WAS ABLE TO GET HOME AFTER THAT AND TOOK THE CAR TO THE DEALERSHIP THE FOLLOWING MORNING. SINCE THE DEALER CANNOT RECREATE THE ISSUE, THEY WILL NOT DO ANYTHING FURTHER THAN A DIAGNOSTIC CHECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364812October 17, 2020
POWER TRAIN
VEHICLE SPUTTERS ON TAKE OFF FROM STOP OR A SLOW DOWN BACK TO TAKE OFF. HAS HAD TRANSMISSION CLUTCH REPLACED AS WELL AS SPARK PLUGS, FUEL INJECTORS CLEANED, BATTERY, ALTERNATOR. FORD SAYS IT'S HOW THEIR TRANSMISSIONS WORK BUT IT HAS ALMOST CAUSED ME TO HAVE MANY WRECKS. NOW THAT I AM PAST THEIR 'WARRANTY' PERIOD THEY WON'T EVEN LOOK AT IT WITHOUT CHARGING ME EVEN WITH THE SAME ISSUES SINCE I PURCHASED THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364604October 16, 2020
ELECTRICAL SYSTEM
THE PUSH START/STOP BUTTON WILL NOT STOP THE ENGINE SOMETIMES! I HAVE NOT HAD ANY PROBLEMS STARTING THE CAR USING THE SAME BUTTON. THE VEHICLE WAS STATIONARY AND IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364622October 16, 2020
UNKNOWN OR OTHER
WHEN WE RECEIVE HEAVY RAIN THE RIGHT SIDE OF MY SUNROOF AND THE PASSENGER PLASTIC ROOF TRIM ARE LEAKING MAJOR AMOUNTS OF WATER INTO MY CAR. I HAD A PUDDLE ABOUT 3 INCHES DEEP IN MY FRONT PASSENGER FLOOR AND A PUDDLE OF WATER IN THE REAR PASSENGER FLOOR BOARDS AS WELL. WHEN RESEARCHING THE ISSUE IT'S CLEAR NUMEROUS FORD FOCUS OWNERS ARE HAVING THE SAME ISSUE WITH NO FIX FROM FORD. I WAS TOLD TO KEEP IT IN A COVERED AREA WHICH I DO NOT HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364665October 16, 2020
FUEL/PROPULSION SYSTEM
CAR WILL NOT START AFTER FUELING. CAR SHAKES AND SHUTTERS AND TAKES MULTIPLE CRANKING ATTEMPTS TO START CAR. THIS ONLY HAPPENS AFTER FUELING. IT ALSO DOES NOT MATTER WHETHER THE TANK IS ALMOST EMPTY, HALF-WAY FULL, OR 3/4 FULL. THE SAME THING OCCURS EVERYTIME. THIS STARTED HAPPENING AFTER THE DEALERSHIP UPDATED MY SOFTWARE PER THE RECALL. CONTACTED THE DEALERSHIP AND THEY WANTED TO CHARGE ME $100 JUST TO DIAGNOSE A PROBLEM THAT STARTED AFTER THEY UPDATED MY SOFTWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364703October 16, 2020
POWER TRAIN
I HAVE TRIED ON SEVERAL OCCASIONS TO HAVE MY CAR REPAIRED BECAUSE IT SHUDDERS, JERKS AND HESITATES EACH TIME I WAS TOLD THAT THEY COULDN'T FIX THE RECALL OR WARRANTY ISSUE BECAUSE THE DIAGNOSTIC WASN'T SHOWING ANY PROBLEMS. THE CAR HAS CONTINUED TO DO THE SAME BUT NOW I'M TOLD THIS IS THE PROBLEM BUT IT IS NO LONGER UNDER WARRANTY BECAUSE THE MILEAGE IS AT 119,000 MILES AND IT EXCEEDED THE 100,000 MILES FOR THE WARRANTY. THE FIRST TIME I TOOK THE CAR TO A DEALERSHIP IT WAS UNDER 100,000. I THINK I'M BEING TAKEN ADVANTAGE OF BECAUSE FORD NEW OF THESE PROBLEMS AND I DON'T BELIEVE THERE SHOULD BE A TIME OR MILEAGE LIMIT. THE VEHICLE HAS STOPPED IN THE MIDDLE OF EXCELERATING, IT JERKS WHEN YOU ATTEMPT TO PULL OFF AND SHUDDERS WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364736October 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE STALLS AFTER ADDING FUEL AT A GAS STATION, THEN HESITATES TO START. ALSO, THE TRANSMISSION (AUTOMATIC) SLIPS GEARS, ESPECIALLY WHEN VEHICLE HAS BEEN DRIVEN FOR LONG PERIOD OF TIME. TRANSMISSION ALSO MAKES CLICKING NOISES WHEN DRIVING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364768October 16, 2020
STEERING
POWER STEERING FAILED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364427October 15, 2020
POWER TRAIN
WHILE DRIVING THE TRANSMISSION FEELS LIKE IT IS STUTTERING. NOT MUCH MORE INFORMATION THAN THAT IT'S CLOSE TO WHAT WAS HAPPENING ON THE OLDER FOCUSES HAPPENS MORE UPON ACCELERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364431October 15, 2020
ENGINE
I WAS DRIVING ON I95 AROUND 330PM WHEN MY OIL LIGHT CAME ON, AND I NOTICED THAT MY VEHICLE STARTED TO LOOSE POWER. I WAS ABLE TO CONTINUE TO THE EXIT WHEN ANOTHER PROMPT CAME UP AND STATED SERVICE ENGINE SOON. WHEN I GOT TO THE LIGHT I WAS ABLE TO STOP TURNED THE VEHICLE OFF AND RESTARTED THE CAR, THE VEHICLE STARTED BUT IT WAS A RUFF START THE SAME PROMPTS CAME ON ALONG WITH A NEW ONE IT WAS THE CHECK ENGINE LIGHT. THE VEHICLE WAS STILL NOT GETTING MUCH POWER THE CAR MOVED FOR ANOTHER FEW MILES AND THEN COMPLETELY STOPPED RUNNING. I WAS ABLE TO GET OFF THE ROAD SAFELY, AND CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MY MECHANIC SHOP. I WAS TOLD THE THE ENGINE WAS BLOWN IT IS 2017 VEHICLE WITH 94000 MILES AND I REGULARLY HAD IT SERVED AT THE DEALERSHIP WHERE I BOUGHT IT. I STILL OWE ON IT AND WILL NOW HAVE TO PAY FOR A NEW ENGINE TO BE PUT IN THIS VEHICLE. I HAD READ WHERE THE SAME VEHICLE HAD THIS SAME PROBLEM AND WANTED TO SHARE MY EXPERIENCE WITH OTHERS. I HAD NO OTHER PROBLEMS WITH THIS VEHICLE BEFORE THIS ISSUE HAPPENED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364465October 15, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
I PURCHASED A FORD FOCUS SE FROM MCCARTHY FORD IN ILLINOIS IN 2015. SINCE HAVING THE CAR, I'VE CONSTANTLY EXPERIENCED JERKING WHILE ACCELERATING, LACK OF ACCELERATION, WHICH WAS DANGEROUS, WHILE MAKING A LEFT TURN WITH ONCOMING TRAFFIC, OR ON THE HIGHWAY WITH TRUCKS SPEEDING BY YOU BECAUSE MY CAR WOULDN'T ACCELERATE QUICK ENOUGH. I CONSTANTLY COMPLAINED TO FORD DEALER ABOUT THESE ISSUES AND THE KEPT REPAIRING IT UNDER THE GUISE THAT 'OH YOUR TCM(TRANSMISSION CONTROL MODULE) BEDS REPROGRAMMING' OR IT WAS 'YOUR CAR WAS ORIGINALLY A STICK SHIFT THAT THEY TURNED AUTOMATIC, AND WHAT YOU FEEL, IS YOUR CAR SHIFTING GEARS'. THE CAR WAS UNDER WARRANTY AND THEY ASSURED ME I DIDN'T HAVE TRANSMISSION ISSUES, SO I LET THEM FIX THIS SAME ISSUE MORE THAN 5 TIMES OVER THE COURSE OF WARRANTY. IN JULY 2020, MY CAR STOPPED AND WOULDN'T DRIVE AT ALL. I TOOK IT TO FORD, AND THEY CLAIMED IT WAS THE TCM AGAIN, AND SUPPOSEDLY FIXED WITH NO CUSTOMER TO ME. HOWEVER, THE CAR NEVER STOP JERKING OR THE ACCELERATION WAS ALWAYS LACKING, LIKE IT'S ALWAYS DONE, BEFORE AND AFTER A REPAIR. OCTOBER 11,2020, I TAKE MY CAR IN FOR THE EXACT SAME SYMPTOMS, AND NOW I NEED A TRANSMISSION CLUTCH, THAT FORD CLAIMS IS $1700 DOLLARS TO FIX. NOW, I TOOK MY CAR IN FOR THESE EXACT ISSUES, I'VE BEEN EXPERIENCING, ALL THESE YEARS. BUT, NOW MY WARRANTY IS UP ON THE TRANSMISSION AND NOW IT'S SUPPOSEDLY GONE OUT. I HAVE LESS THAN 6 MONTHS TO PAY ON THIS VEHICLE, I'M A SINGLE MOM, A STUDENT, AND UNEMPLOYED DUE TO THE PANDEMIC. I ABSOLUTELY DO NOT HAVE THIS MONEY, AS I FEEL FORD AS BLACKBALLED ME, AND AS I READ REVIEWS, APPARENTLY THOUSANDS OF OTHER PEOPLE AS WELL. I AM DEVASTATED, AND DON'T KNOW WHAT ELSE TO DO. IS THERE ANY WAY NHTSA CAN HELP, OR HOLD FORD ACCOUNTABLE FOR THIS? THE POTENTIAL DANGER I'VE DEALT WITH WHILE DRIVING THIS VEHICLE ALL THESE YEARS, WITH MINIMAL ACCELERATION AND SHIFTING GEARS. THANK YOU! !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364489October 15, 2020
POWER TRAIN
VEHICLE EXPERIENCES A HEAVY SHUDDER WHEN ACCELERATING. IT WILL ALSO JUMP FORWARD WHEN CHANGING GEARS. NEVER RECEIVED UPDATES, RECALL OR SAFETY NOTICES FROM FORD. CALLED DEALERSHIP ON SEVERAL OCCASIONS AND WAS TOLD IT'S HOW THE CAR DRIVES. TIME GOES ON AND THE PROBLEM GETS WORSE. I BRING IT INTO FORD DEALERSHIP AND THEY TELL ME MY CLUTCH IS CHANGING AT 500RPM AS OPPOSED TO 250 RPM. MY MILEAGE WAS 60,200 WHEN I ARRIVED. THEY TOLD ME THEY WILL NOT COVER THIS COST EVEN THOUGH THE PROBLEM STARTED WELL BEFORE THE WARRANTY. ESTIMATED REPAIR IS $2,400 ON A CAR I OWE $9,000 ON. THIS IS A NIGHTMARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364584October 15, 2020
ENGINE, POWER TRAIN
WHILE GOING FROM A STOP TO ACCELERATING, MY VEHICLE SHUTTERS AND WILL ATTEMPT TO STALL. I HAVE HAD THIS CAR ALMOST CAUSE MULTIPLE SERIOUS ACCIDENTS AND EVERY TIME I TAKE IT THE DEALERSHIP (5 TIMES) THEY TELL ME ITS THE MANUAL TRANSMISSION ASSEMBLY CLUTCH. THEY SAY THAT FORD IS AWARE OF THE ISSUE BUT THERE IS NO PERMANENT FIX FOR IT. I HAVE MYSELF AND 2 VERY YOUNG CHILDREN TO WORRY ABOUT WHILE DRIVING, NOT TO MENTION THE SAFETY OF OTHERS. ALSO WHILE DRIVING AT ANY STEADY SPEED, THE CAR WILL RANDOMLY REV UP SOMETIMES GOING FROM 2000 RPMS TO OVER 4000 RPMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364596October 15, 2020
STEERING
AFTER DRIVING HOME FROM VISITING EXTENDED FAMILY, MY STEERING WHEEL BECAME INCREASINGLY STICKY, CAUSING IT TO BE SLIGHTLY JERKY WHILST ATTEMPTING TO MAINTAIN A STRAIGHT PATH. MY VEHICLE WAS STILL IN MOTION WHEN I INITIALLY DISCOVERED THE DIFFICULTY. NO INDICATION LIGHTS CAME ON. AS THE WEEKS PASSED BY, IT WOULD GO IN AND OUT OF BEING STICKY AND THEN BACK TO NORMAL STEERING WHILE DRIVING. ONE NIGHT ON MY RETURN TRIP HOME FROM WORK, TURNING THE STEERING WHEEL BECAME INCREASINGLY DIFFICULT. AN INFORMATION LIGHT CAME ON EXPLAINING THAT SOMETHING WAS WRONG WITH STEERING AND TO HAVE IT SERVICED AS SOON AS POSSIBLE. THIS APPEARED WHILE THE CAR WAS IN MOTION. WHEN MY GRANDFATHER WENT TO GO CHECK IT OUT AND DRIVE IT AROUND THE NEIGHBOURHOOD TO SEE WHAT WAS WRONG, THE STEERING WHEEL COMPLETELY LOCKED UP AND A WARNING NOTIFICATION APPEARED SAYING THE POWER STEERING WAS LOST, SERVICE IMMEDIATELY. THE CAR WAS PARKED AT HOME, THANKFULLY. BUT I HAD TO HAVE MY CAR TOWED FROM MY HOME AND AM CURRENTLY WORKING ON FINANCING A $2900 REPAIR TO REPLACE MY ENTIRE STEERING RACK/GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364281October 14, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT MIDWAY FORD (2777 SNELLING AVE N, ROSEVILLE, MN 55113, (651) 636-8200) THE MECHANIC DIAGNOSED THAT THE CLUTCH ASSEMBLY WAS DEFECTIVE. THE FAILURE MADE IT DIFFICULT FOR THE VEHICLE TO GET OUT OF FIRST GEAR AND COULD CAUSE DAMAGE THE TRANSMISSION. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER ACKNOWLEDGED THE ISSUE BUT NO RECALL WAS ISSUED. THE DEALER REPAIRED THE CLUTCH ASSEMBLY A SECOND TIME. THE CONTACT PICKED UP THE VEHICLE AND THE EXPERIENCED THE FAILURE A THIRD TIME. THE VEHICLE WAS TAKEN TO ANOTHER DEALER BUT WAS NOT REPAIRED FOR THE FAILURE. THE WATER PUMP WAS REPLACED. THE FAILURE MILEAGE WAS 20,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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