Ford Focus Complaints

22,326 consumer complaints on file.

#11451680February 12, 2022
FUEL/PROPULSION SYSTEM
I HAVE PROBLEMS WITH THE CANISTER PURGE VALVE. IN THE NHTSA SAFTY RECALL, IT DECRIBES PERFECTLY WHAT HAS BEEN GOING ON WITH THE CAR AND IS GETTING MUCH WORSE. AFTER PUTTING GAS IT STALLS EVERYTIME. SLUGGESH ACCELERATION..STRONG SMELL OF GAS AS PUTTING GAS IN TANK...EVERYTHING THE SAFETY RECALL DECRIBES IS WHATS HAPPENING. WHY WHY WHY IS MY VIN NOT LISTED WITH THE RECALL???? 2017 FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451512February 11, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while stopped at a red light, the vehicle inadvertently moved forward. The vehicle was taken to the dealer and Mtn. View Ford (301 E 20th St, Chattanooga, TN 37408). The dealers had replaced the transmission on three separate occasions; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and several cases were opened. The manufacturer declined to buy back the vehicle since it was not purchased from a Ford dealer. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451314February 10, 2022
POWER TRAIN
Please help in desperate need of my cars recalls getting fixed and no one will help me I have a baby and a single mother and need my vehicle and still nothing it was recalls on my 2014 Ford focus SE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451339February 10, 2022
POWER TRAIN, STEERING
The contact owns a 2014 Ford Focus. The contact stated while driving at 50 MPH, the vehicle inadvertently decelerated to 10 MPH. There were no warning lights illuminated. The contact continued to depress the accelerator pedal and pulled into the parking lot of her apartment. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed however, the vehicle was not repaired. The dealer informed the contact to take the vehicle to a transmission specialist as they did not have a transmission mechanic or parts. The contact contacted other unknown dealers who advised as the first dealer. The vehicle was towed to a transmission specialist where the transmission was taken apart and the transmission assembly was replaced. The transmission specialist drove the vehicle to the contact's residence and informed her that the steering rack might have failed. The contact stated that the steering wheel was making abnormal grinding sounds while driving. The contact referenced NHTSA Campaign Number: 14V514000 (Steering). The manufacturer was notified of the failure but informed the contact that they could not assist as the vehicle did not qualify for the lemon law. The manufacturer referred the contact to NHTSA for assistance. The vehicle was repaired. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451369February 10, 2022
POWER TRAIN
The dealership confirmed I have the case of a well known clutch shudder problem. But my car is not covered as it has 112K miles on it. Why the recall does not cover cars with 112K miles? Are they immune to this well known problem? Can anyone answer?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451214February 9, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond. The contact continued to depress the accelerator pedal and was able to pull into a parking lot. The vehicle was taken to Pep Boys where it was diagnosed that the purge valve had failed; however, the vehicle was not repaired. The vehicle was taken to an independent mechanic where the water pump, the O2 sensors, and the battery were replaced; however, the failure persisted. The contact stated that while his wife was accelerating from a complete stop, the vehicle stalled inadvertently in the middle of an intersection. The vehicle was pushed to side of the road with assistance. The contact’s wife was able to restart the vehicle after several attempts and continued to drive. The contact became aware that the VIN was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The dealer was notified of the failure and advised the contact that he would need to pay for the diagnosis of the vehicle before they could complete the recall repair. The manufacturer was notified of the failure and informed the contact that the recall repair was completed in July 2019; however, VIN tool and manufacturer website showed the recall incomplete. The vehicle was not repaired. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451235February 9, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while accelerating from a stop the vehicle jerked violently. Additionally, while driving on the highway, the vehicle jerked occasionally. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clutch assembly was faulty and was causing the excessive shuddering. The vehicle was not repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 26,998.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451278February 9, 2022
POWER TRAIN
While returning from vacation, my transmission failed with only a displayed message that the transmission was hot and to stop for 5 minutes. I immediately pulled off the highway and parked the car for 15 minutes. The message cleared and I proceeded to drive about another 15 miles and the car lost power to the transmission while in traffic on the interstate. I had to make a lane change and pull off the road. Fortunately I was close to a vehicle repair facility so I drifted to the facility. They immediately evaluated the problem and I was told the transmission had completely failed, which apparently is an issue that Ford was aware of during manufacture. This failure could have caused a crash because I had to switch lanes with perfect timing to prevent an accident. The repair facility contacted a Ford Technician about a mile away who came and tested/evaluated the transmission and confirmed that it had a total failure. From the first warning message until the complete failure was within a ten minute period after allowing the first warning message to clear from the 15 minute cooling period. I am still waiting on parts and repair bills as of 02/09/2022. They will be forwarded as received. This will be the 3rd transmission installed on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451284February 9, 2022
POWER TRAIN
I have had my shudder in the transmission of my car replaced thru the dealer, and now I am having the same problem. Am I going to have to get this fixed every 9 months?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450742February 7, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving 25 MPH, the transmission fault failure service now warning light illuminated. The contact continued driving to her residence and then the engine fault failure service now warning light also illuminated. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission control module to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with an unknown Manufacturer Communications however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 122,015. THE CHAMPAIGN IS 14M02. THIS IS THE CODE THAT WAS MISSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450883February 7, 2022
STEERING
I’ve seen multiple recalls on the electric power steering with ford and recently I lost all power steering in my 2013 Ford Focus SE and know it’s been a problem for other fords like mine. My vehicle has 119,000 miles. I want to know why there are recalls for other ford cars for the exact same issue but not the 2013 focus
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450353February 4, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling, the fuel gauge failed to provide an accurate fuel level. The contact stated the vehicle was difficult to start and required that the accelerator pedal was pumped while starting the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact informed the manufacturer of the failure. The contact was informed that the VIN was not included in the recall. The contact was referred to NHTSA for assistance. The approximate failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450358February 4, 2022
UNKNOWN OR OTHER, POWER TRAIN
CAR WILL SHUTTER FROM A STOP TO ACCELERATE TO SPEED. SCARY SOME TIMES THINKING YOUR GOING TO LOSE SPEED AND GET HIT. THIS HAPPENS MANY TIME, BUT BELOW YOU ONLY ALOW FOR ONE DATE OF INCIDENT, HAPPENS ALMOST EVERYDAY I DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450374February 4, 2022
ELECTRICAL SYSTEM
Our Ford Focus SE 4 door sedan has some electrical issues. Hesitation, stalling and shuddering are the safety issues we're concerned about. I've noticed other Ford Focuses have these issues but recalls don't list our cars VIN # This happened previously but dealership couldn't find anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450512February 4, 2022
STEERING
When starting the car, the message displays "steering assist fault. Service required". The entire power assistance is not functional. The car can be manually steered under heavy effort. This issue came and went multiple times. Some times, the steering system started to work and all was good. Other times, there was no recovery. The last time the issue occured was while driving down the road. The message appeared and the power assist was gone. It has not come back online. It did not cause an accident as I was able to manually force the steering to do what I needed to exit the road safely. It appears reading online that the only recourse is to replace the entier system requiring the removal of the rack and pinon and the front assembly sub frame. Estimate costs are over $3000 and it must be done at Ford as it needs software to work correctly. This does not seem reasonable for a car with only 120,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450119February 3, 2022
ENGINE, POWER TRAIN
•Car has problems upshifting/downshifting gears, especially going at high speeds. When braking it takes a while to downshift in result the car tries to maintain the speed resulting in a hard jerk in the car. •since the car has a problem shifting gears especially braking could end up resulting in rear ending or being rear ended. •A dealer has confirmed the transmission issue. •UNKNOWN •There weren’t any warning lamps for the SE the problem appeared 3 weeks after I bought the vehicle. The dealer tried to charge me over $4000 for a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450167February 3, 2022
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2013 Ford Focus. The contact stated that while driving, the trunk would automatically open. The failure occurred on numerous occasions. The dealer was contacted several times to have the failure repaired however he was advised that the parts to repair the trunk was not available. The contact stated the most recent time that the failure occurred his trunk had opened, causing him to run over an object underneath the vehicle, which caused damage to the brakes and the axel. The contact stated he currently drives with a lock on the trunk to prevent it from opening automatically. The manufacturer was notified of the failure. The mileage failure was 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450244February 3, 2022
POWER TRAIN
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, his vehicle lost motive power and stalled three times. The contact waited for five minutes, restarted, and drove the vehicle to an independent mechanic. While driving to the independent mechanic, the service transmission warning light illuminated, and the vehicle would no longer accelerate or move forward. The contact stated that another vehicle nearly crashed into his vehicle due to the failure. The independent mechanic diagnosed the vehicle with transmission failure. The mechanic notified the contact of NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was 41,380.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450282February 3, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond while in reverse. The contact stated no warning light was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing the transmission replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449994February 2, 2022
STEERING
I was on the highway on my way home from work when the steering wheel got really stiff and i could not move it. I dont even know how i was able to pull over im lucky im alive!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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