Ford Focus Complaints

22,326 consumer complaints on file.

#11455036March 3, 2022
ELECTRICAL SYSTEM
Radio makes loud popping noises on occasion. This is available for inspection upon request assuming a fix is not made. This loud noise could put the driver and others at risk because loud popping noises could scare dive. This problem has been inspected and confirmed by an audio shop. The radio works on occasion but often has popping sound and cuts out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455042March 3, 2022
FUEL/PROPULSION SYSTEM
Certain engine types of the Ford Focus had a recall campaign to replace the stuck canister purge valve. However, the 1.0 Ecoboost 3-cylinder engine was not included in that campaign. Our car is having the same exact issue and we don't understand why the campaign wasn't extended to the other engine types. This should have been an issue corrected by Ford. Please let me know if there is any way to have Ford correct this issue for this vehicle. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455074March 3, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission overheating warning message was displayed. The contact was able to pull over and restart the vehicle; however, the failure recurred and the vehicle hesitated to accelerate. The vehicle was taken to the dealer and diagnosed with clutch and transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and directed the contact to a settlement lawsuit link for the transmission. The failure mileage was approximately 112,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454865March 2, 2022
FUEL/PROPULSION SYSTEM
Currently there is a recall for 2012-2018 Ford Focus vehicles due to a malfunctioning canister purge valve. This issue causes the vehicle to have trouble starting up after refueling. I currently own and and use a 2018 Ford Focus as my primary (only) form of transport. This vehicle is experiencing the same exact issues noted in the above mentioned recall. I have made contact with Ford through dealerships as well as through their customer service chat and they have advised me that the included vehicles in their recalls are determined by the date and location of manufacture and my vehicle is not included. I am hoping someone can help me with this as it is a serious safety issue. My vehicle refuses to start after refueling until multiple attempts are made causing undue wear and tear on the starter. It is obvious that this issue is getting worse as the vehicle now shudders at times and acts as thought it is going to stall out or it is not getting enough fuel or has air entering into the fuel system. The check engine light is on and the codes states there is a problem with the emissions. I would really like to have this problem addressed as I am fearful of being stranded or worse yet the vehicle stalling out in traffic. Ford told me that I would need repair this at my own cost and MAYBE some day it will be added and they will reimburse me for the cost. Is there anything thing that can be done to assist with this issue short of me paying with money that I absolutely do not have? Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454931March 2, 2022
POWER TRAIN
2010-2016 Ford focus Se transmission Don't matter what transmission is installed they all have same issue 000000 miles to 150k transmission never shift correct or stops shifting or the gear get stuck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454608March 1, 2022
POWER TRAIN
The transmission control module was the first to be replaced when the car began to shudder upon acceleration from a complete stop. Took to Ford Dealership where it was replaced under recall warranty. In 2020, was driving on highway and merged to an exit when at a red light then green car would not move forward. Car was turned off and on and nothing. Was stuck in the middle of an exit ramp for about an hour until I messed with the clutch and made a popping noise and began to move. Took to Ford dealership and the power train clutch was also replaced. Notified that there was a recall on that part again. Thought problem was fixed, car began to shudder again. It is 2022, the shuddering is really bad again. Took to ford dealership once again, car no longer falls under warranty because of mileage (I am just over 100,000 miles) and it is the dual powershift clutch again (the same one on recall) just almost two years later and they want almost $3000 to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454667March 1, 2022
POWER TRAIN
The transmission in this car has burned a clutch up at 30k miles and replaced by Ford after having to twist their leg to do it. 10k miles later it was slipping again. Currently it is at 70k miles and the clutch is going out again. Ford refuses to take responsibility for this faulty transmission since it is a 2017 model and not included in the class action suit for the model just a year prior, although it is the same transmission. The slipping, stalling and jerking is a danger when pulling out into traffic and I hope it does not cause me to get in an accident and have to sue them for even more than I need to sue them for now for selling me faulty unsafe junk that doesn't last and puts my families life at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454715March 1, 2022
LATCHES/LOCKS/LINKAGES, STRUCTURE
The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 10 MPH, the key fob was inadvertently touched and the rear lift gate erroneously opened. The contact indicated that the fob was not pressed twice as needed to open the hatch. The cause of the failure was not determined. The manufacturer and local dealer were notified and the contact was informed that the vehicle was not included in the NHTSA campaign number 16V698000 (Latches/Locks/Linkages, Structure). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454774March 1, 2022
POWER TRAIN
My wife was pulling out from grocery store into highway when car jerked and almost stalled out!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454553February 28, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that the vehicle would suddenly stall while driving at various speeds. The check engine warning light and fuel system failure warning light were illuminated. The contact was able to restart the vehicle after several attempts. A certified mechanic diagnosed the vehicle and stated that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included. The contact was referred to NHTSA for assistance and a case was opened. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453808February 24, 2022
POWER TRAIN
For the past few months there has been a grinding type sound when shifting down to third. Then It went to shifting up to second and it doesnt want to shift out of second without jumping forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453868February 24, 2022
SERVICE BRAKES
The contact owned a 2006 Ford Focus. The contact stated that while driving at 20 MPH and depressing the brake pedal, the vehicle failed to stop and as a result, the contact rear-ended another vehicle. The contact mentioned that when he would depress the brake pedal the faster the vehicle increased in speed. The air bag failed to deploy. The contact’s face was covered in blood, shoulder and hip injuries. The contact received medical attention via ambulance to the hospital. The other driver did not sustain any known injuries. A police report was not filed. The vehicle was towed to a tow yard. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. The VIN was not available
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11453871February 24, 2022
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My drivers side door latch went on my 2016 Ford Focus with just 36,000 miles although there are prior recalls for these to be replaced on these vehicles my vin was not one so I am being forced to pay over 600.00 for an original part failing on a car with 36,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453715February 23, 2022
POWER TRAIN
My vehicle is having issues regarding the clutch and transmission module. This issue has been going on every since I bought my vehicle new in 2015. The last time they fixed the issue (free) was in May of 2020. When I went to the dealership where I bought my car and where they have replaced this issue, I was told that they will have to charge me to diagnose the problem. I told them that they never charged me before and the issue it’s having is the same so why today are you charging me? They said that it’s because it could be the clutch issue that’s not covered. However they have fixed the clutch issue before in which that time was May 2029. The for recall for my vehicle is 18V169000 to be fixed up to 150,000 miles my vehicle has 102,000 miles. Another recall that I looked up is 18S07 which is regarding the clutch. Website https://www.cars.com/research/ford-focus-2015/recalls/ So why will they not fix my car when both recall # say they will be fixed at no charge to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453392February 22, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated while his granddaughter was driving and stopped at a traffic light, the vehicle lost motive power and stalled. The driver waited for several minutes before restarting the vehicle and driving back to the residence. The contact stated that the failure was intermittent. The driver took the vehicle to a local dealer for an oil change was informed there was an open recall on the vehicle under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The local dealer reprogrammed the Powertrain Control Module to repair the vehicle however, the failure persisted. The contact took the vehicle to another local dealer; Sam Pack's Five Star Ford Lewisville (1144 N Stemmons Fwy, Lewisville, TX 75067, (469) 491-1050) to be diagnosed. The contact was informed that the PCV valve need to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453399February 22, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2016 Ford Focus. The contact stated that while attempting to accelerate from a stop, the vehicle vibrated while shifting into 2nd gear. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was a clutch slippage. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453246February 21, 2022
FUEL/PROPULSION SYSTEM
My car‘s check engine light came on, then the whole car suddenly shut off while I was driving down the highway. After getting it restarted, I filled it with gas and after beginning to drive it, the car shut off again. I have run a code on the check engine light and it stated that the EVAP hose needed to be replaced. I called the dealership and they said that it was likely the CVP as this caused the same issue and multiple vehicles were having to have them replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453268February 21, 2022
FUEL/PROPULSION SYSTEM
My check engine light is on, had it diagnosed as P0171, my vehicle has been acting like it's going to stall while driving and consistently stalls after put gasoline in the car. I looked up what the P0171 code meant and it was for the Canister Purge Valve. There is a recall for this problem with the 2012-2017 Ford Focus. My problem is exactly as described by the manufacture in the recall and all the comments on several places where they talk about the exact same issue. I'm worried that my car will stall out while I'm driving it, It does try to stall when stopped at traffic lights. I looked up my VIN#[XXX] under the recall the NHTSA recall 18V735000, but my vin# comes up as no recall. I'm having the exact same problem with my Canister Purge Valve as the recall describes, currently I cannot get my car inspected because of this code. I need my car to get to work every day and also my daughter drives my car sometimes too and I'm worried that this car will stall while she's driving it and cause a serious accident. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453269February 21, 2022
WHEELS
Two part lug nuts experience swelling over time and make removal of the lugs very difficult and may result in the lugs not being adequately tight when the wheel is put back on. The dealer confirmed that this is a known problem and when they repair this issue, they use an after market lug that is not a two part lug, and therefore doesn't have the swelling issue. I was not aware of this problem till my most recent annual inspection and when I expressed surprise, the dealer mechanic stated that even though Ford is well aware of this issue, Ford will not cover this item and its the owner's problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453136February 20, 2022
STEERING
My vehicle began making loud rubbing noises when turning and then in addition, progressed to having trouble steering. I took it to a shop that advised me that I needed a new rack and pinion steering system. I took the vehicle home and when I went to get return to the garage to have it replaced, the car would not turn at all except with extreme force; I had to have it towed. I had to pay for an entire new rack and pinion steering (and labor) and for the front end to be aligned after. I checked and even though there are numerous complaints, there is no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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