Ford Focus Complaints

22,326 consumer complaints on file.

#11460430April 11, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The contact continued to drive. The vehicle was taken to an independent mechanic where it was diagnosed that the emission system had failed. The canister purge valve and the vapor vent valve were replaced; however, the failure recurred while driving. The vehicle was taken back to the independent mechanic where it was diagnosed that the canister vent valve and the canister vent solenoid needed to be replaced; however, the failure persisted. The vehicle was taken back to independent who provided the same diagnostic; however, the vehicle was not repaired. The vehicle was then taken to the dealer where it was diagnosed that the canister vent valve and the canister vent solenoid needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 25,509. Vehicle had an issue with the Canister Purge Valve, canister vent solenoid and also other issues related to a recall that is on this type of vehicle. Our VIN number was not included with the recall, but it is the same thing that they are saying in the recall that happened to our Ford. The car only has 25817 miles. Warranty ran out on years but not mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460433April 11, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM
I have had my car in at the ford dealership and I have been waiting on parts to come in. The recalls on the car which are the transmission control module and the gas tank deformation recall have not been completed on my vehicle but is showing up in the system as repaired. I have been waiting for over 10 months for these parts to come in for the repairs to be done. Now my car isn’t drivable and just sits in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460469April 11, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 25 MPH, the vehicle started to jerk. The contact stated that the check engine warning light was illuminated. The contact was able to park on the side of the road and restart the vehicle. The contact stated she had to park and restart the vehicle several times before reaching her residence. The contact called several local dealers and made them aware of the failure. The contact took the vehicle to an independent mechanic and was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460186April 8, 2022
POWER TRAIN
I recently purchased my 2017 Ford Focus from Carmax in August of 2021. At the time it had 52,675 miles on it. I now have 64,000 miles on the vehicle. I began to notice a few weeks after purchase of the vehicle that upon acceleration from a stop sign or red light, the vehicle would shake or shudder slightly but then cease . This only happened upon acceleration and not while idling. However , it was so slight that it didn't seem to be an issue. In the past month , I have noticed now that the shaking and shuddering is getting extremely heavy upon acceleration and it is starting to scare me. I contacted Ford and they told me that there was not a specific recall on my VIN in particular but that they WERE INDEED aware of serious control module issues and clutch issues for the Ford Focus . I also read that Ford had to extend warranties to many of the Ford Focuses from models all the way up to 2016 . Well, my model happens to be a 2017 but is still having the exact SAME issues . Serious shaking, shuddering, and wanting to shut off upon acceleration. This can be very dangerous and I am nervous now to drive my vehicle. I called many shops around the area and was told that the "Ford Focus transmission shudder issue" is very well known but that Ford may not want to help me out. (Which is what im experiencing now) Again, this vehicle shakes and shudders violently upon acceleration and I would like some help please. Thank you kindly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460217April 8, 2022
POWER TRAIN
The transmission in my 2017 Ford Focus is slipping, shuttering, and jerking. It also will hesitate when accelerating. It has been to the Ford Maintenance Department at least 4 times to have the transmission “fixed”. It will fail with 1000-10000 miles after it supposedly gets fixed. We have also been turned away from Ford, saying that nothing is wrong or it’s within fords criteria. This is not normal for a car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459996April 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
One day as I was driving and sitting at a red light, that then turned green I was pushing on the gas but the car would not move. I placed my foot back onto the break put the car in park and then put it back in drive. The car then did pull off but very fast and kind of out of control. I felt like my safety was absolutely at risk because it continued to do this my entire way home stopping myself in traffic and jerking as I am driving. We did take the car to a shop which is where they told us it can be an electric problem somewhere in the transmission. At the time we couldn’t not afford to get any work done on the car. No the car hasn’t been inspected by the manufacturer or police or insurance. No warning lamps were on prior to these problems. The check engine light came on about 2-3 days later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460009April 7, 2022
UNKNOWN OR OTHER
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed and the vehicle started shuddering. There was no warning light illuminated. The contact stated that the vehicle operated as a stick shift despite being an automatic vehicle. The vehicle was taken to the dealer who replaced the dual clutch assembly; however, the failure recurred. The contact stated that the same part was replaced a total of 10 times; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460050April 7, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER, UNKNOWN OR OTHER
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would stall after being started. The vehicle had to be started several times before being able to accelerate. The fuel gauge was occasionally inoperable. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to the local mechanic which diagnosed the failure to be an evaporative emission control system. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459866April 6, 2022
POWER TRAIN
Improper shifting and loss of power while accelerating. Shuddering at take offs. Feels unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459888April 6, 2022
WHEELS, UNKNOWN OR OTHER
Was advised during service at the Ford dealership that I purchased the vehicle new from, that lug nuts were compromised and needed to be replaced. Was told the lug nuts had expanded and softened and were compromised. This is a safety issue. Wheel could come off of axel at anytime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459915April 6, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that while his daughter was driving at various speeds, the vehicle would stall with the check engine warning light illuminated. The contact stated that an unknown dealer was notified of the failure and informed his daughter that vehicle was included in an unknown recall. The contact’s daughter was informed by the dealer that parts for the recall were on back order and she was advised to leave the vehicle in their possession however, the driver declined. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459538April 4, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the RPM gauge was fluctuating while starting the vehicle. The vehicle was taken to the dealer where it was diagnosed with a canister purge valve failure. The dealer informed the contact that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459585April 4, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle hesitated and then lunged forward abruptly. There was no warning light illuminated. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459619April 4, 2022
POWER TRAIN
The transmission/clutch shutters between gears and has gotten progressively worse. I had the transmission fluid flushed at 30,000. Car now has 34,000 miles. The shutter/slip is now dramatic enough that I feel the car is not safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459447April 3, 2022
POWER TRAIN, UNKNOWN OR OTHER
There's an extended warranty on the TCMS on the fiestas and focuses from Ford from like 2011 to 16. I took advantage of them to replace the TCM but due to the TCM I guess malfunctioning the clutch itself has went out and now that's like dollars so the transmission control module in the clutch I feel should be covered under the customer satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459301April 2, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Car died and would not accelerate after slowing down to turn; no warning or dashboard lights on before incident; no overheating; started back up afterwards but stalled before engine turn over. Happened 3 times within 30 minutes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459187April 1, 2022
POWER TRAIN, STRUCTURE:BODY
PCM/ECM SOFTWARE INADEQUATE TO DETECT A STUCK OPEN CANISTER PURGE VALVE(CPV) YES IT IS AVAILABLE FOR INSPECTION UPON REQUEST. AFTER RECALL SERVICE WAS PERFORMED THE 2012 FORD FOCUS SE SLIPPED OUT OF GEAR.THE CAR STALLED.THE VEHICLE STOPPED COMPLETELY WHILE DRIVING IN TRAFFIC. THE VEHICHLE SHOOT HAD NO POWER.THE MESSAGE CENTER DISPLAY SAID ENGINE MALFUNCTION,TRANSMISSION FAILURE AND STARTING SYSTEM FAILURE. THE VEHICLE WAS TAKEN BACK IMMEDIATELY TO THE FORD CERTIFIED SHOP.THE VEHICLE DID NOT HAVE ANY PROBLEMS UNTIL RECALL SERVICE WAS PERFORMED. YES THE VEHICLE WAS INSPECTED AGAIN .THERE WERENT ANY WARNING LAMPS OR MESSAGES OR ANY MECHANICAL OR ELECTRICAL OR SOFTWARE PROBLEMS .THE SYMPTOMS DID NOT BEGIN UNTIL AFTER RECALL SERVICE WAS PERFORMED BY A FORD CERTIFIED REPAIR FACILITY.FORD STATED IF THE VEHICLE EXHIBITED ANY ISSUES AFTER SERVICE WAS PERFORMED TO TAKE THE VEHICLE BACK NTO WERE RECALL SERVICE WAS PERFORMED AND THE CAR WILL BE FIXED FREE OF CHARGE.THIS DID NOT HAPPEN THE CAR HAS 55 THOUSAND MILES ON IT .IT HAS SAT IN MY DRIVEWAY SINCE SEPTEMBER OF 2019. THE DOOR LATCHES COULD COME OPEN ON THEIR OWN.I WAS TOLD THAT RECALL SERVICE WAS PERFORMED ON MY 2012 FORD FOCUS SE BY THE FORD CERTIFIED MECHANIC FACILITY MIKE WHITE FORD OF CD'A IDAHO.IN FACT THEY NEVER PERFORMED THE BREPAIRS OR EVEN LOOKED AT THE DOORS.AFTER REPAIR WORK WAS SUPPOSEDLY DONE I RECEIVED A LETTER STATING THAT SERVICE WAS NOT DONE AND TO TAKE MY CAR BACK TO THE SAME PLACE THAT DESTROYED MY CAR IN THE FIRST PLACE .FORD MOTOR COMPANY REFUSES TO DO AS THEIR RECALL LETTER STATED.FORD MOTOR COMPANY DENIES ANY FAULT CONCERNING MY 20123 FORD FOCUS .ITS BEEN ALMOST THREE YEARS OF ME TRYING TO GET MY CAR REPAIRED.THE FORD MOTOR COMPANY ABSOLUTELY KNEW THE 2012 FORD FOCUS HAD MAJOR ISSUES .THEY CHOSE TO SELL THE CAR TO THE CONSUMERS ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459201April 1, 2022
ENGINE, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 40 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light was illuminated. The contact shifted into neutral and restarted the vehicle. The contact took the vehicle to a certified mechanic who diagnosed that the evaporator system had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459230April 1, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO TRANSMISSION SAFETY RECALL. THE CONSUMER STATED THE VEHICLE EXPERIENCED MANY TRANSMISSION ISSUES AS WELL AS OTHER RECALL ISSUES. THE CONSUMER REQUESTED TO BE COMPENSATED FOR THE INCONVIENCES AND NOT HAVING THE REPAIR RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459246April 1, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was then towed to a transmission specialist who provided the same diagnostic information. The dealer was notified of the failure and informed the contact that the failure was associated to an extended warranty and the repair would be covered; however, he needed to contact the manufacturer for towing assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist with the repair of the vehicle as his VIN was not included in an unknown recall. The failure mileage was approximately 135,751.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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