Ford Focus Complaints

22,326 consumer complaints on file.

#11473239July 10, 2022
POWER TRAIN
I purchased this vehicle in March, 2022 knowing it had been bought back by Ford from the original owner under the Lemon Law because of repeated issues of balky transmission performance or no drive and time out of service. I purchased this car from the second owner in Georgia. According to the Ford service documents obtained with the vehicle, several major repairs were performed. The vehicle performed well the time of purchase. I had confidence that Ford Motor Company had corrected the original defects.Now, 4 months after purchase, the transmission control module failed, resulting in a no drive/no start condition, two tow truck calls to remove the vehicle from precarious traffic situations adjacent to busy major highways. The Ford service writer indicates that while my vehicle is covered under Ford 's extended powertrain warranty as a result of the class action lawsuit concerning the DPS6 transmission, the current TCM replacement parts backlog is 45,000, with vehicles out of service sitting at my dealer since February, 2022. There is no question that Ford dodged the bullet by skillfully avoid a full recall to replace these failed DPS6 transmissions. What good is an extended warranty if no replacement parts are available??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473241July 10, 2022
POWER TRAIN
Transmission module fails causing the transmission to disconnect from the drive wheels. (Transmission comes out of gear). Driver has no control of the vehicle speed or engine speed and this forces the driver to attempt to stop the car. The engine will continue to rev until the gas petal is released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473248July 10, 2022
ENGINE
Transmission service failure comes on car runs like it is going 90 miles when it's just going at 25 and the car only has 30,000 miles. The system doesn't bring any codes of what's wrong with it and it keeps on doing it. It goes away and it comes back on and acts the same way all over again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473018July 9, 2022
POWER TRAIN
I had my check engine light come on afterwards the car started to hesitate. My car is having issues with shifting through the gears and feels bogged down. I took it to a Ford dealership where they tried for 3 and a half hours to get the light to come on again with no luck. They told me to bring it back if the light comes on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472846July 8, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Back in October 2018, (& during the time Ford was settling their class action lawsuit against them regarding transmissions, clutches, the Powertrain Control Module, and more), I received another recall described by the National Highway Traffic Safety Administration (NHTSA) as: "NHTSA CAMPAIGN ID: 18V735000 October 22, 2018 Ford will notify owners & dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes & replace the CPV as needed. If the CPV is replaced, dealers will inspect & replace the carbon canister, fuel tank & fuel delivery module as necessary. The recall is expected to begin December 10, 2018. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full." I brought the vehicle in to have the recall taken care of and after a day of servicing the vehicle, I was told that the PCM was reprogrammed & the issues were fixed. A week or 2 later, I received notice that the issue hadn't been resolved & a new recall was issued regarding the very same thing. As reported by the NHTSA: "NHTSA CAMPAIGN ID: 19V515000 July 5, 2019 Ford will notify...(same text as noted above)" Then added, "(Ford) is recalling certain vehicles...previously recalled under 18V-735. The affected vehicles did not have the PCM updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system." Consequences are an excessive vacuum resulting in an engine stall while driving, w/o warning & w/o the ability to restart the vehicle, increasing the risk of a crash. Plus, uncontrolled release of hydrocarbons into the atmosphere. I've now failed emissions inspection due to an illuminated check engine light (OBD2 error code P1450) and I therefore cannot get my car registered. The dealerships now deny my vehicle ever being part of these recalls & state I musn't be taking care of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472865July 8, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated while driving 70 MPH and depressing the accelerator pedal, the vehicle failed to respond. The contact stated no warning light was illuminated. The contact stated she was able to park on the side of the road. The contact stated her uncle arrived at her location and assisted with adding fuel to the vehicle. The contact was able to drive to her residence. The contact stated she had experienced the failure a second time. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472769July 7, 2022
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that while his son was driving, the vehicle was jerking. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the transmission and PCM needed to be replaced. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance, but no additional assistance was provided. The contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train). The approximate failure mileage was 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472789July 7, 2022
POWER TRAIN
The TCM on this Ford Focus went out (it is available for inspection), which forced the car into limp mode. Fortunately, my kid was on a side road and not the freeway or it could have caused an accident. The car was taken in to the dealership on 10/06/21 and a new sensor was put in. It lasted all of a day or 2 before going back into limp mode, at which point the dealership told me that the TCM would need to be replaced but is on backorder with no ETA. He also mentioned that he had about 40 other customers with this exact same issue and no resolution. It is essentially undriveable at this time due to this part being on backorder (and has been on backorder for months or even a year or 2).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472816July 7, 2022
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 10 MPH, the vehicle failed to shift gear normally. While continuing to drive, the vehicle started operating normally. An independent mechanic diagnosed the vehicle and stated that a part of the dual clutch transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA for assistance. The failure mileage was 21,717.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472504July 6, 2022
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact received notification of NHTSA Campaign Number: 13V523000 (Power Train). The contact took the vehicle to local dealer and had the recall repair completed. The contact stated that two years after the recall repair, while driving at an undisclosed speed speed, the vehicle independently shifted into neutral(N). The contact stated that the transmission was hot and a message to “Pull Over” was displayed. The contact was able to park on the side of the road for 15 minutes and then continued driving to her destination. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the clutch plates and an unknown sensor to be replaced. The vehicle was repaired but experience the failure two years after the second repair. The contact took the vehicle a third time to the local dealer, where it was diagnosed with needing the sensor to be reset. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the dealer, where it was diagnosed with needing an unknown sensor replaced. The vehicle was repaired but continued to experience the failure 15-minutes after the repair. The contact continued to drive to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472533July 6, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact called on behalf of a friend who owns a 2016 Ford Focus. The contact stated that after the driver refueled the vehicle, the vehicle inadvertently stalled. The contact stated while driving 3 MPH, the transmission was slipping. The contact stated that the check engine and transmission warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472551July 6, 2022
POWER TRAIN
I have a 2016 Ford Focus which I can no longer drive. Not safe. At times car doesn't move. Gears don't engage. Ford doesn't think this is a safety issue. There are warning lights on my dash. Ford is suppose to fix the issue, but can't make the parts. CSP 14m02 and 19n08 are the Customer Satisfaction Program . This will be the second time that my car is getting fixed. The risk is that I might get hit because the car will not move. So I can no longer drive the car. The car has been inspected by a Ford dealer. All they say is that I have to wait until the parts come in. Why is the same parts being used. They don't seem to fix the problem. There needs to be a better answer from Ford on how they are going to fix this issue. All Ford tells me is that I just have to wait and they are no giving me any other options. I really believe they need to rethink this repair, because it isn't fixing the problem. You can look at all the Focus that are on the lot and see that they have been fixed multiple times and most likely they will have to be fixed again. I just need answers and something done by Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472587July 6, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while her daughter was driving approximately 65 MPH, the vehicle was shuddering and jerking. The transmission was shifting in and out of neutral(N). The transmission malfunction service now and check engine warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 165,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472616July 6, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that after refueling, the vehicle failed to restart immediately. The contact stated that after several attempts, the vehicle started but then lost motive power and stalled with the check engine warning light illuminated. The contact linked the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The dealer and the manufacturer were contacted and notified of the failure but offered no assistance. The contact was referred to the NHTSA for assistance. The failure mileage was 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472417July 5, 2022
POWER TRAIN
The transmission shakes violently at take off and while driving it accelerates and acts as if the transmission is slipping. It has gotten worse since I bought it. The shimmy at start up was brought to the attention of the dealership at the time of purchase but I was told there was nothing wrong it was just a common thing with this transmission. The message center says Transmission fault and the dealer says it is a covered problem TCM but the part is not available due to being back ordered. It has been parked fir 5 weeks and have been told to expect a year before the part is available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472422July 5, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2012 Ford Focus. The contact stated while attempting to lock the door, the driver's side door latch was unable to lock securely. The door ajar message was displayed. The contact also stated that due to the latch failure and the door not closing securely, the battery became drained. The vehicle was taken to the local dealer who diagnosed a failure with the door latch. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkage). The approximate failure mileage was 152,528
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472209July 3, 2022
POWER TRAIN
Transmission failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471670June 30, 2022
POWER TRAIN
On June 27,2022 I was running errands w my car. After filling the tank w fuel my car would not go into gear! I had a hard time getting it to go into drive then it finally started to move. The car was shaking and shuttering when I tried to Accelerate. The car would not shift gears and was reved very high. It would start to drive then it wouldn’t kick into gear and was jerking all over the road. I was able to get home and call a Ford dealership. The service department said that it was probably the transmission however they couldn’t diagnose it until the end of August! I started googling issues w ford 2014 transmission which is when I found out about the class action lawsuit and issues with the faulty transmission. Apparently Ford had installed these transmission knowing that they were faulty and could cause issues while driving. Rather than issuing a recall and noticing customers of these hazardous issues they instead extended the warranty to 10 years or 100,000 miles. My cars vin number is part of the cars that were installed w faulty transmissions however Ford has so many service issues my car cannot be diagnosed for at least a month and I was told that the part is on back order and will take several months to replace. I am now making payments on a car that will be out of commission for months. Had ford issued a recall I would have been able to replace this part before this issues happened and would not have lost control of the car while driving! Ford did not notify me of the issue and even when I called to explain what was going on the did not tell me of the lawsuit or the extended warranty. Had I not been off that day and running errand around the neighborhood I typically drive the highway 40+ miles to work. If I would have lost control of the car on the highway rather than a side street I would have almost certainly had an accident and possibly lost my life !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471705June 30, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to a dealer where she was informed that the TCM (Transmission Control Module) was defective; the TCM was repaired under warranty. A week after the repair, the vehicle had failed to accelerate above 30 MPH while hesitating with the accelerator pedal depressed. Due to the failure, the vehicle was towed back to the dealer where the contact was informed that the TCM had failed again. The manufacturer was notified of the failure and informed her that the parts for the repair were on backorder. The vehicle was not repaired. The failure mileage was approximately 86,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471816June 30, 2022
FUEL/PROPULSION SYSTEM
I have had P1450 code combined with P144A. The P1450 was a recall item for my year and model of car but my VIN is not included. I think it is the same problem as the others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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