Ford Focus Complaints

22,326 consumer complaints on file.

#11475233July 22, 2022
UNKNOWN OR OTHER
When pulling into a parking space a few weeks ago all of the sudden my steering became extremely difficult, and an error code came up on the dash. I turned the car off, waited a few minutes, then turned it back on and everything was normal again. Then a week later while pulling out of my driveway it happened again. I pulled back in and shut the car off again, waited a few moments, turned it back on and it was normal again. The following Monday I took it to Crouse Ford in Taneytown, MD to have it evaluated. The service dept determined that the power steering electric rack and pinion assembly needs to be replaced. My car is a 2014 and has just under 67,000. This is not normal wear and tear, and this is definitely a safety hazard as it is extremely difficult to control the car, and there is no warning when it happens. I am very lucky the problem happened to occur while driving very slowly in a relatively safe place with no pedestrians or other vehicles in vicinity. The fact that it is a common problem in this make and model (well documented online) and has not yet been validated as a safety recall is unacceptable. This is a dangerous situation that could cause injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475253July 22, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2012 Ford Focus. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to several independent mechanics and each diagnosed the vehicle with a defective canister purge valve due to a faulty fuel tank sensor. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact called Hoffman Ford Lincoln (600 Connecticut Blvd, East Hartford, CT 06108) and Tasca Ford Berlin (250 Webster Square Rd, Berlin, CT 06037) and both informed him that his vehicle was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475295July 22, 2022
ELECTRICAL SYSTEM, ENGINE
I had regular service done on my vehicle 5/27/2022 to which the battery needed to be replaced. That was done without issue however 3 days later as I was on my way to work the check engine light came on and my engine began revving then stalling/losing power as well as shuddering. This was especially concerning as I was on the highway traveling at 70 MPH when suddenly I lost engine power and my vehicle began lurching. I was close enough to home that I was able to turn back and drive very slowly as it was apparent there was an issue in the gears turning over when accelerating. I could not get my vehicle in for service as the dealership could only schedule me later the following week to get it diagnosed. I was able to drive it, again very, very slowly - to the dealership. I was told it was the TCM; 14MO2 Extended Coverage Warranty. The dealership assured me this would be covered yet now continues to tell me that this is not being accepted and that I have to pay out of pocket for this repair. I'm unsure of what to do at this point as my daily commuter has been at the dealership since June 9th 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475326July 22, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM
My daughter has a 2013 Ford Focus SE and has had numerous issues with her transmission which of recent has presented some serious safety concerns. She had driven her car to work and when attempting to leave after work was unable to get her car to move . She put the car in drive and reved the engine then in reverse the same , would not move. We had the car towed to Sarchione Ford of Alliance and was diagnosed as the Transmission Actuator A . My understanding of the Actuator is it engaged the transmission into gear. I recently read an article in a Ford Forum relating to the April 2020 Class Action Suit and I quote a blogger stated that this defect can abruptly cause car to jump into gear which could cause a safety issue . Another blogger stated that he had a similar issue while on an expressway traveling fast and ended up on the shoulder until eventually getting the car to move again. My daughter's Ford Focus 2013 has had 2 recalls issued relating to the transmission. Program #14M01 Transmission Clutch Shudder / Transmission input seal Warranty extension which is no longer valid. Program #14M02 Transmission Control Module which has been extended to 150,000 mile or until February of next year. Both of the said recalls we're mandated due to the numerous safety concerns relating to failure or uprupt operation due to design defect and no fought of the vehicle operation. So I pose a very simple question, why has not Actuator A and B of the Ford Focus been issued recalls when failure of said parts presents safety concerns? There should be a warranty extension mandate to repair at no cost to vehicle owner. All of these said parts work together when operational to perform safe driving practices on the contrary the motorists are left at risk regarding highway safety. I have written a letter to CEO Jim Farley to reevaluate his Customer Satisfaction Program and recall procedure. The NHTSA needs to review the said safety concerns. I have filed with Ford Motor PAS-37493284.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475336July 22, 2022
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 10-15 MPH, the vehicle stalled. A message indicating that the transmission was faulty was displayed and the traction control warning light was illuminated. The contact was able to restart the vehicle within three minutes. The contact was able to continue driving; however, the failure reoccurred several times while driving. The vehicle was taken to the dealer where it was diagnosed but no issues were found. The dealer informed the contact that the vehicle could not be repaired under Ford Transmission Control Module Extended Warranty Coverage Campaign Number: 14M02 because no issues were found. However, the failure persisted. The vehicle was taken back to the Ford dealer who informed the contact that they could not repair the vehicle under Ford Transmission Control Module Extended Warranty Coverage Campaign Number: 14M02 as the mileage of the vehicle had exceeded 150,000. The manufacturer was notified of the failure and a case was opened. The manufacturer then referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475097July 21, 2022
STEERING
The contact owns a 2017 Ford Focus. The contact stated while parked or while driving approximately 5 MPH, the power steering malfunction warning light illuminated. The vehicle was taken to the local dealer and diagnosed with power steering rack failure. The vehicle was then taken to a local independent mechanic and the failure was repaired; however, the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475114July 21, 2022
POWER TRAIN
The Transmission Control Module went out on my vehicle in late May of this year. It's been nearly two months since I sent my car to the dealership and as of yesterday they have no ETA as to when the part may come in. I asked for a loaner and was denied. I asked for rental assistance and was denied. Now because I have no other option I'm having to purchase a new vehicle because I need one for work. This part has been the subject of many recalls and lawsuits but because I never had an issue with it until this year it appears I have no recourse. They're blaming covid and the supply chain but this issue has been ongoing since before covid was a thing. I want to be very clear, I do not blame the dealership in the slightest for this issue. This is a Ford issue 100% of the way. Do I have any recourse? Is there anything I can do to recoup my losses?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475146July 21, 2022
FUEL/PROPULSION SYSTEM
Car stalls when brakes are pressed it locks and 15 minutes later car starts again. It has happened 3 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475150July 21, 2022
ELECTRICAL SYSTEM
The vehicle transmission looses power on the highway and it’s too dangerous to be on the road. I was arguing with Ford customer service but they said my car is not covered under some kind of transmission recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475168July 21, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera works intermittently. When it does not work, it’s either a very fuzzy black screen with almost no visibility, or a completely black screen. You cannot see anything behind you using it. There were over 700,000 newer Ford vehicles recalled with the same issues. There are no warning lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474935July 20, 2022
POWER TRAIN
While driving at 35 - 45 mph the car just jumps out of gear and will not go back to drive. This has happened several time over the last months. If this were to happen on an interstate it could be life threatening causing wrecks due to being unable to accelerate. It give no warning at all before just stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474939July 20, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle experienced unintended acceleration with the air bag warning light illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,778.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475027July 20, 2022
POWER TRAIN
My car kept stalling with service engine soon light. Took it to a ford dealer and had a recall for the tcm. Upon them doing a diagnostic on them they stated I also needed a clutch on it but because I was just a little bit over mileage it was not covered under warranty. I never received a notice in the mail for the recall or I would of definitely took my car knowing that it in the transmission. I feel this is unfair to those whom have experienced this and there should be an extended warranty on this particular part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474779July 19, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle would jerk upon the depression of the accelerator pedal with the transmission fault and check engine warning lights illuminated. The vehicle was taken to the dealer and diagnosed with a defective clutch. The contact called the manufacturer and was informed that her vehicle was not included in NHTSA Campaign Number: 18V169000 (Power Train). The contact was referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was 153,757.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474784July 19, 2022
POWER TRAIN
In June of 2021 my car started shuddering when shifting into 1st and 2nd gears. I am a very cautious, defensive driver but had to really baby the car to try to avoid the shuddering and learned to shift around 9 mph for 1st gear and 19 mph for 2nd gear. However as the year progressed, the issue became worse and had to schedule a diagnostic test at Roush Ford in Hilliard Ohio in December which cost me $150, and place not only a financial burden upon me but also those who had to help me get to and from the dealership and appointments and church. Then in January 2022, my car was in the shop for 8 days while Roush Ford repaired the transmission by replacing the clutch that Ford continues to use in the vehicles even knowing it is a problem, which cost me $778.51. This has been going on since 2013 when there was a class action lawsuit for the Ford Focus between 2013 and 2016. Now there is another one for the same Ford Focus from 2017 to 2019. My car wasn't even 4 years old when the problem originated and had less than 59,000 miles on it. I only made last year $1,032 per month so this was a huge burden as well as a huge inconvenience for mevand my friends. Its amazing this problem did not cause any accident as I expected to be rearended every time I had to drive it. People were very annoyed with me and showed it with gesturing, honking, and zooming around me. When picking up the car after the repairs, the service coordinator informed me that they have a the clutches for this transmission in stock. That tells you something!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474414July 18, 2022
POWER TRAIN
Major transmission problems , shutters, want go in gear , no power , stalls when you gain speed , have done major repairs to the transmission and the problems are temporarily fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474444July 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2012 Ford Focus. The contact stated while attempting to start the vehicle, the transmission was clicking. There was a parking aid malfunction warning light illuminated. The vehicle was taken the next day to an independent mechanic but was not diagnosed with a failure. The contact continued to drive the vehicle and the failure recurred. The contact stated that while exiting the highway at approximately 30 MPH, the vehicle lost motive power and stalled without warning. The contact was unable to restart the vehicle. The vehicle was safely pushed to a local mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474450July 18, 2022
STEERING
A few times i have been driving, or sometimes just started my car to drive and my steering would be hard. Contacted Ford and was told that was normal. I Was driving a couple months with everything working properly and suddenly the Electronic steering is gone. Nearly caused an accident with my grandchildren in the vehicle. I was fortunate enough to be able to get to the side of road without getting hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474520July 18, 2022
POWER TRAIN
Transmission control module failed after I got gas. Part is under recall by FORD. Ford does not have the part. 6-8 month wait. I need my car so I had to purchase a used part. Cost of part $486. Then I had to pay for labor. Ford charges $580 to install and program used part. I could not afford this. I had to pay another mechanic to install. Currently waiting for repair and paying for a rental car. It’s been 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474392July 17, 2022
STRUCTURE:BODY
My daughter opened the passenger side rear door. When she pulled it shut it would not catch. Because the door would not shut the door ajar warning is staying on. We were out so I had to drive it home and it came open. So we tied it with a rope. I'm taking it to a dealership tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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