Ford Focus Complaints

22,326 consumer complaints on file.

#11474267July 16, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The transmission has given trouble since the beginning of owning this 2012 Ford Focus and now it is in the shop as of 6-11-2022 and the Transmission Module Control is on back order. They say they reset it and my daughter could drive it but if it goes out again then it will be her bill bc the warranty will be out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474278July 16, 2022
POWER TRAIN
Automatic transmission shudders going into 2nd gear, and can be felt through the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474016July 15, 2022
STRUCTURE:BODY
I have taken my car into to Carson City, NV Ford dealer many times. They say they fixed something else and do not have the time to fix the door latches that I made the appointment for . The only one that needs to be done is the back door on the driver's side. The rest were done the first time I took it in. I'm on a six plus month waiting list again to have the latch replaced with the right one! This has gone on way to many years. What happens if the door open and then closes on a kid/person in the back seat? Safety recall notice 20S30 / NHTSA 20V-331
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474081July 15, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle experienced jerking while accelerating. The vehicle was taken to the dealer where it was diagnosed that the clutch, kit seal, bearing, and fluid needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474109July 15, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was able to be restarted. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474187July 15, 2022
POWER TRAIN
Vehicle shudders in lower gears typically starting from a stop as it shifts up in gears. I consider this a safety issue considering it impacts the driveability of the vehicle and limits the ability to get out of the way of traffic if needed. The symptoms are exactly as described in earlier 2011-2016 Focus model power transmission recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473879July 14, 2022
UNKNOWN OR OTHER
The car feels like it's skipping when I try to pull out at stop signs and lights. Also does it when I'm driving. Feels like a gear slips or something
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473882July 14, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 30 MPH, the vehicle stalled and was difficult to start. The contact also stated that the vehicle inadvertently stalled while stopped. There was no warning light illuminated. The vehicle was taken to the local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact and an independent mechanic related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The VIN was included in the recall. The approximate failure mileage was 78,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473913July 14, 2022
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration with the check engine warning light illuminated. Additionally, the gear shifter intermittently failed to shift to the intended gear. The vehicle was taken to an independent mechanic who replaced the actuator fork shift; however, the failure recurred. The vehicle was taken back to the mechanic, who diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that Customer Satisfaction Campaign Number: 19N08 (Transmission Clutch) had expired. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473755July 13, 2022
ENGINE
The contact's son owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 84,317.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473767July 13, 2022
POWER TRAIN
My 2018 Ford Focus has less than 35K miles on it. It has sat at a dealership since December 2021 waiting on a TCM while I am stuck with car payments and zero help from Ford. Ford has stranded over 50k customers and has no ETA on this part. Their dealerships are advising customers the vehicles are safe despite the fact that they shudder, lurch while braked, and decelerate for no reason. This is a known issue that Ford already lost a lawsuit for ok earlier models and now they’ve been sued for the 2017/2018 models. NHTSA needs to investigate this. These cars are not safe and should not be on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473794July 13, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, STRUCTURE:BODY
wheels such as automatic and manual transmissions, transfer cases, fluid cooling/management systems and related hoses and pipes, electronic control units and software, shift lever/gear control and indicator devices, clutches and torque convertors, drive axles, hubs, i have my service system report from the diagnostic. I've called the manufacturer they said they could not do anything.i have to go get my police report again i lost it mam ive gotnmy other paper work until then thank you i have been having problems with these people please help me god bless
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11473558July 12, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473587July 12, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
1) The car shuts off and has difficulty turning on after filling up the gas tank. It will turn on for five seconds, lung forward, and then shut off. It has not been inspected yet. There is a check engine light on and showed up about 2 months ago (same time as when the issue started). 2)The center media screen shut off. This is a risk because the backup camera no longer works as the screen no longer turns on. It has not been inspected yet. There were no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473333July 11, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Gas indicator numbers went wrong. So could not identify how much gas is left in my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473335July 11, 2022
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving approximately 65 MPH on the highway, the vehicle was bouncing. The contact was able to pull over safely to the side of the roadway. There was no warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473372July 11, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2014 FORD FOCUS. CONSUMER WRITES IN REGARD TO TRANSMISSION ISSUES. THE CONSUMER STATED THE TCM MALFUNCTIONED AND COULD NOT BE REPLACED. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE WARRANTY REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473404July 11, 2022
POWER TRAIN
Put car in gear and upon take off the car shudders and shakes and then loses power and doesn't shift into higher gears. It's like it slips into neutral and will not go into reverse and the car has 90,000 miles on it and I am the second owner. It belonged to my mom who passed away 2 years ago. She had the same issues with the transmission. I called a Ford dealership and they told me to drive it like I stole it to help with the shudder and shifting issues, instead of trying to help resolve the issues. Has almost caused me to get re- ended several times and twice but emergency vehicles on a two lane road because of the shifting issues and loss of power. Ford needs to recall and fix the transmission issues before it gets someone killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473441July 11, 2022
POWER TRAIN, ELECTRICAL SYSTEM
Vehicle stopped working June 21. Car refused to start up. Had it jumped, battery was completely drained. Discovered had no reverse, drive works up to 10-15mph. Drove it short distance to a Ford dealer service center. Discovered they said it's a powertrain issue and they're 3 weeks behind as they have no available mechanic to look at it. Called another dealer and was told the same thing. Had it towed home. Took it to a highly recommended mechanic and they said the powertrain is shot and needs replacing. Discovered it's a well known documented issue as of 2020. I have extended warranty on it but it may be denied because A) one ford dealer who did some work on the car within first few months of purchase "lost" my service records as they claim its not in their system. B) possibly denied because it's a known defect and they'd lose money to replace it. There's no recall on this defect. I wonder why!? This is a well known issue and seriously affects the value of my vehicle if I want to trade it in or sell it since it's all over the place and all mechanics know to "RUN" away from this car. No engine light on until arriving at dealer. No leaks, bluetooth stopped working as well. In early 2020 I did take it to get serviced and complained of shuddering and shaking upon acceleration but was told it's fine and within normal specs. Car left me stranded so they knew since then they've got a problem. Car is currently available for inspection at the garage where I'm expecting it to get fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473212July 10, 2022
POWER TRAIN
Bought this car in May 2022. After about 2 weeks the car was slipping gears and would not reverse in some cases. Had it diagnosed by the Ford dealership and was told it needed a new TCM. After a few months we managed to get the part ourselves and replace it. Now the car is shifting roughly and says complete transmission failure but will still drive. I cannot believe Ford didn't recall the part, but rather issued an extended warranty on a part that is otherwise impossible to get ahold of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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