Ford Escape Complaints

29,499 consumer complaints on file.

#10078566June 21, 2004
SERVICE BRAKES, AIR:DISC:ROTOR, SERVICE BRAKES, AIR:DISC:PADS, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
BRAKES ARE MAKING NOISE INTERMITTINGLY. IT SOUNDS LIKE BLOWING IN A BOTTLE. WENT TO THE DEALERSHIP FOR SERVICE 3 TIMES IN THE FIRST MONTH OF OWNERSHIP. THEY KEEP GRINDING DOWN THE ROTORS AND IT'S NOT HELPING. APPARANTLY FORD CORP. IS AWARE OF THE PROBLEM AND ARE TRYING TO FIND A CURE. THEY DON'T KNOW WHAT TO DO AT THIS POINT. ALSO, STEALTH SECURITY SYSTEM FAILED, AND THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER FOR REPAIR. THIS ALSO HAPPENED IN FIRST MONTH OF OWNERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075371June 14, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DRIVING ON FREEWAY AND STARTED TO SLOW DOWN...MOVED FOOT OFF GAS PEDAL TO SLOW (WAS GOING ABOUT 50 MPH AT THE TIME AND ABOUT 65 MPH BEFORE GETTING ANY BRAKES TO WORK) AND IT KEPT GOING DOWN AND STUCK ON HIGH EXCELERATION...WENT TO PUT ON BRAKES AND BRAKE PEDAL WOULD NOT PUSH DOWN, BARELY HAD ANY BRAKES. FORD SERVICE SAID RECALL THIS MORNING ON ACCELERATOR STICKING...BUT BRAKES WERE MY PROBLEM..I HAVE NOT HAD ANY PROBLEM WITH BRAKES PRIOR TO THIS. AT 33000 MILES, GRANTED THERE IS WEAR BUT I HAD EXPERIENCED NONE..SO STUCK PAYING FOR COMPLETE REPLACEMENT..SAID THEY WERE SHOT AND UNSAFE....ALL I CAN SAY IS I WAS EXTREMLY FORTUNATE TO GET UNDER CONTROL AND NO ACCIDENT. AND FORD SHOULD ACCEPT SOME OF THE RESPONSIBILITY FOR THE BRAKES . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075294June 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2003 FORD ESCAPE SHIFT LEVER DOES NOT LOCK INTO PARK WITHOUT PUSHING LEVER FORWARD, DEALER REPLACED PARTS AND NOW CONDITION IS WORSE THAN BEFORE. SERVICE MANAGER STATES OTHER VEHICLES SAME YEAR MODEL CHECKED AND ALL PERFORM SIMULARLY. ALSO STATED FORD ENGINEERS ADVISED HIM THAT THIS IS A CHARACTERISTIC OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075136June 10, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
I PURCHASED A 2002 FORD ESCAPE IN JUNE OF 2003. I NOTICED, DRIVING HOME FROM THE DEALERSHIP, EXCESSIVE NOISE COMING FROM THE REAR BRAKES. MY INITIAL REQUEST FOR THE DEALER TO LOOK INTO THIS NOISE WAS MET WITH A REPLY THAT THE BRAKES WERE INSPECTED BEFORE THE VEHICLE WAS PUT ON THE LOT AND CHECKED OUT FINE. THE PURCHASE, HOWEVER, WAS A COUPLE MONTHS AFTER THEY HAD DONE THEIR INSPECTION. THE NOISE CONTINUED AND GRADUALLY GREW WORSE AND A COUPLE WEEKS LATER THEY AGREED THE BRAKES SHOULD BE INSPECTED AGAIN. OUTSIDE OF EXCESSIVE BRAKE DUST BUILD UP, THEY INDICATED THE BRAKES WERE FINE. THE NOISE CONTINUED AND I AGAIN BROUGHT THE VEHICLE BACK IN. AT THIS POINT, THE DEALERSHIP INDICATED THERE APPEARED TO BE SEVERAL AREAS OF ROUGH EDGES AND THEY INDICATED ALL BRAKE SURFACES HAD BEEN SANDED TO REMOVE THESE IMPERFECTIONS. THIS PROCESS WORKED FOR NO MORE THAN 48 HOURS BEFORE THE NOICE RETURNED, BUT EVEN LOUDER. I HAVE BEEN DEALING WITH THIS EVER SINCE AND IT HAS GROWN INCREASINGLY FRUSTRATING, AS TEH DEALERSHIP SUBSEQUENTLY ADVISED ME OF THE BULLETIN POSTED REGARDING EXCESSIVE BRAKE DUST. I WAS TOLD BY THE DEALERSHIP THAT A SOLUTION WAS TO BE IN PLACE BY Q4 2003 OR Q1 2004. I CONTINUE TO BE TOLD THERE IS NO REMEDY YET AND I AM CONCERNED THAT THIS LOUD ANNOYANCE COULD BECOME A PROBLEM WITH BRAKE FUNCTION. I DRIVE QUITE A BIT FOR MY WORK AND PLAN TO PULL A POP-UP CAMPER FOR A 2-WEEK VACATION THIS SUMMER AND I HAVE NO INTEREST IN PUTTING MYSELF, MY FAMILY OR ANY ONE ELSE IN JEOPARDY SHOULD THERE BE A MORE SIGNIFICANT UNDELYING PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075195June 10, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CATALYTIC CONVERTERS (3) ALL FAILED ON MY VEHICLE. VEHICLE TAKEN TO DEALERSHIP AND 3 WEEKS LATER THE PARTS ARIVED OR WERE REMANUFACTURED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074991June 8, 2004
ELECTRICAL SYSTEM
I HAVE A 2001 FORD ESCAPE AND IT WAS RECENTLY RECALLED FOR FAULTY IGNITION SWITCH. THE DAY BEFORE I TOOK IT IN FOR THE RECALL, THE CHECK ENGINE LIGHT CAME ON AND IT WAS ROUGH IDLING. THE FORD DEALER REPLACED IGNITION COIL AND SAID THAT WAS PROBLEM FOR CHECK ENGINE LIGHT AND ROUGH IDLE AND SAID THEY DID THE RECALL. LESS THAN A MONTH LATER MY CAR WOULD NOT RESTART AFTER STOPPING FOR A FEW BRIEF MINUTES. A TOW TRUCK WAS CALLED BY FORD'S ROADSIDE ASSISTANCE AND WHEN THE TOW TRUCK DRIVER ARRIVED AN HOUR AND A HALF LATER THE CAR STARTED. THE TOW TRUCK DRIVER SAID IT MAY HAVE JUST BEEN A FLUKE. I DROVE THE CAR HOME WITHOUT IT BEING TOWED. 2 WEEKS WENT BY WITH NOTHING HAPPENING AND THEN ONE DAY AFTER ANOTHER BRIEF STOP THE CAR WOULD NOT START AGAIN. THIS TIME THE TOW TRUCK ARRIVED AND IT WAS TAKEN TO A FORD DEALER AND WAS KEPT BY THEM FOR 2 DAYS TO NO AVAIL. THEY STILL COULD NOT FIND A PROBLEM. THEY RETURNED THE CAR TO ME AND 2 DAYS LATER THE CAR WOULD NOT RESTART AGAIN. MY HUSBAND PUSHED ON THE CAR BACKWARDS A FEW FEET WHILE THE CAR WAS IN NEUTRAL AND TO MUCH SURPRISE, THE CAR STARTED AGAIN WHEN PUT TRIED AGAIN. THIS WAS VERY GOOD NEWS AS IT WAS LATE EVENING ON A SAT AND THE FORD DEALER WAS NOT OPEN. TODAY, 3 DAYS LATER, MY HUSBAND STOPPED FOR GAS AND AFTER PAYING FOR THE GAS THE CAR WILL NOT RESTART. THE TRUCK IS ONCE AGAIN BEING TOWED TO THE FORD DEALER THIS TIME FOR GOOD UNTIL IT IS FIXED PROPERLY. LUCKILY THESE ALL HAPPENED CLOSE TO HOME, WHAT IF WE WOULD HAVE BEEN ON A TRIP OR SOMETHING ? IF THEY CANNOT FIX THIS PROBLEM I WOULD LIKE TO BE GIVEN A NEW/COMPARABLE VEHICLE. I AM ALMOST SCARED TO DRIVE IT FROM FEAR OF IT FAILING ME AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075810June 7, 2004
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE DRIVING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER PRESSED DOWN THE HORN AND IT FAILED. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THIS VEHICLE WAS NOT ON RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074861June 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
STALLS WHEN SHIFTING GEARS TAKEN TO DEALERSHIP REPEATEDLY. PROBLEM CAN NOT BE FOUND, TAKE CAR HOME STILL STALLS! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075712June 4, 2004
STRUCTURE:BODY:DOOR
FRONT DRIVER'S SIDE DOOR SEALS CRACKED , CAUSING WATER TO LEAK INTO THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073424June 4, 2004
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:LINKAGES
THE CONSUMER WAS HAVING A PROBLEM WITH THE BRAKES. THE BRAKES DID NOT STOP THE VEHICLE WHEN MOVING IN REVERSE. THE DRIVER APPLIED THE BRAKES, HOWEVER, THE BRAKES DID NOT STOP THE CAR. *JB WHEN BACKING BY A GAS STATION PUMP, THE VEHICLE WOULD NOT STOP AND NEARLY ENDED OUT ON A BUSY ROAD. THE BRAKES WERE PUMPED TWICE AND THE PARKING BRAKE WAS APPLIED. LESS THAN A WEEK LATER WHEN BACKING OUT OF THE DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED UPHILL, ACROSS A ROAD, OVER INTO THE WOODS. *SC JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075592June 2, 2004
ELECTRICAL SYSTEM
CONSUMER COMPLAINED ABOUT A COMPUTER PROBLEM. WHEN PUTTING VEHICLE IN REVERSE IT WENT FORWARD, AND WHEN PUTTING IT IN DRIVE IT DID NOTHING. CONSUMER TOOK VEHICLE TO REPAIR SHOP 3 TIMES, BUT MECHANIC COULD NOT FIND ANYTHING WRONG. WHEN VEHICLE WAS PUT ON THE COMPUTER IT SHOWED NO ERROR MESSAGE, NOTHING WAS WRONG. CONSUMER TURNED THE VEHICLE OFF AND THEN TURNED IT BACK ON, AND IT WORKED FINE. CONSUMER SHOULD NOT HAVE TO DO THIS BECAUSE THIS WAS A NEW VEHICLE, 2005 MODEL. THEREFORE, CONSUMER FELT THAT THERE WAS A MALFUNCTIONED COMPUTER IN THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075621June 2, 2004
ENGINE AND ENGINE COOLING
RECALL O4V-165 INTERMITTENT STOP AND RESTART DUE TO CALIBRATION ERRORS. *MR THE VEHICLE WOULD DIE OUT AND THE CONSUMER WOULD SMELL SMOKE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075624June 2, 2004
ENGINE AND ENGINE COOLING
RECALL 04V-165 VEHICLE DIES WHEN SLOWING DOWN. *MR THE CONSUMER REQUESTED REIMBURSEMENT. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073296May 28, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH FRONT DOOR LOCKS FAILED WITHIN 1 MONTH OF EACH OTHER. DOORS COULD NOT BE OPENED FROM THE OUTSIDE. SAME SMALL PART BROKEN ON EACH SIDE. HAD TO REPLACE THE ENTIRE POWER LOCK ASSEMBLY ON EACH SIDE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072903May 19, 2004
POWER TRAIN:MANUAL TRANSMISSION
2002 FORD ESCAPE V6. MULTIPLE PROBLEMS THE THE AUTOMATIC TRANSMISSION, SHUDDERING, AND NOW A TOTAL FAILURE. FOR THE SHUDDERING THE FLUID WAS FLUSHED AND REPLACED WITH A DIFFERENT TYPE, AND NEW CODES PROGRAMED. *AK HAVEN'T TAKEN IT IN FOR THE TOTAL FAILURE YET. (TOMORROW)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073847May 18, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE VEHICLE STALLED. THE DRIVER TRIED TO RESTART THE VEHICLE BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE TRANSMISSION NEEDED TO BE REPLACED DUE TO WORN PARTS. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073716May 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
THE VEHICLE IS STALLING MORE SINCE THE DEALERSHIP REPROGRAMMED THE POWER CONTROL MODULE AS STATED IN THE ENGINE STALLING RECALL 04V165000. DEALERSHIP SERVICED THE VEHICLE 3 MORE TIMES, BUT IT WAS UNABLE TO CORRECT THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073741May 17, 2004
VEHICLE SPEED CONTROL
CONSUMER SLOWLY PULLED INTO THE GARAGE WITH FOOT ON THE BRAKES AND STOPPED. SHE PUT THE VEHICLE IN PARK, AND SUDDENLY VEHICLE ACCELERATED FORWARD, CAUSING IT TO CRASH INTO THE BACK OF THE GARAGE, DAMAGING THE REFRIGERATOR AND THE BACK OF THE GARAGE, AND KNOCKING THE GARAGE 4-5 INCHES OFF THE FOUNDATION. CONSUMER WAS NOT INJURED BUT SHOOK UP. CONSUMER AND HUSBAND CALLED THE INSURANCE COMPANY AND THE DEALER. THE INSURANCE REPRESENTATIVE WAS SUPPOSE TO COME TO THE HOUSE TO LOOK AT THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10072776May 17, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FAILURE OF PASSENGER DOOR TO OPEN ON A 2002 FORD ESCAPE XLT SUV PREVENTING PASSENGER FROM BEING ABLE TO EXIT VEHICLE. NO KEYLOCK EXISTS AND THERE IS NO WAY TO OPEN THE DOOR FROM THE INSIDE OR FROM THE OUTSIDE . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073935May 17, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
RECALL NOTICE FOR 2002 FORD ESCAPE ARRIVED A MONTH TOO LATE. *MR THE CONSUMER SOLD THE VEHICLE A MONTH BEFORE THE RECALL NOTICE ARRIVED. THE VEHICLE BEGAN STALLING PRIOR TO RECALL NOTICE 04S13 OR 04V-165000. PRIOR TO THE RECALL THE VEHICLE WAS TAKEN TO THE DEALER TO ALLEVIATE THE PROBLEM. THE DEALER SUGGESTED A GAS TREATMENT SYSTEM FOR THE FUEL INJECTION, BUT THE STALLING PERSISTED. THE CONSUMER REQUEST COMPENSATION FOR THE TREATMENT, TIME LOST AND STRESS FORD PUT HER THROUGH WITH THE ESCAPE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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