Ford Escape Complaints

29,499 consumer complaints on file.

#10089731August 25, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING 40 MPH REAR PASSENGER SIDE WINDOW SHATTERED. WI DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088548August 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
OVERDRIVE ON/OFF LIGHT FLASHING COINCIDENTALLY WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT AFTER DRIVING ON THE HIGHWAY AT 60 MPH FOR 5 TO 10 MILES. WHILE OFF THE HIGHWAY THE TRANSMISSION SHUTTERED WHILE ACCELERATING FROM A STOP. DRIVER TOOK TRUCK TO DEALER AND WAS TOLD AN INTERNAL BUSHING ON THE TRANSMISSION FAILED. DEALER SAID THE TRANSMISSION NEEDS TO BE REPLACED AT A COST $3,000. VEHICLE IS 3.5 YEARS OLD WITH 63,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088441August 23, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
INTERMINTANT SCREECHING NOISE FROM ENGINE COMPARTMENT. DEALER REPLACED DRIVE BELT, STATING DRIVE BELT HAD GLAZE; FIXED 12/2003 PROBLEM HAS REOCCURED 08/2004. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088324August 21, 2004
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:MECHANICAL
NEW CAR, OWNED 10 MONTHS. 16,000 MILES ON IT. SUDDEN ENGINE FAILURE, NO WARNING WHAT SO EVER, IE; NO OVERHEATING, ALARM ETC. ENGINE REPLACED, 10 DAYS LATER DROVE ONLY 12 MILES ON NEW ENGINE. BLEW HEAD GASKET, AND ENGINE BEGAN TO BURN. AGAIN NO WARNING. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10088231August 19, 2004
POWER TRAIN:DRIVELINE
CABLE ON VEHICLE ACCELERATOR PEDAL BROKE AND CAR ACCELERATOR UNCHECKED. I NEEDED TO"STAND" HARD ON MY BRAKES TO GET ANY CONTOL OF THE SPEED. I WAS ON THE FREEWAY AND TRANSITIONING TO ANOTHER FREEWAY WHEN THIS OCCURRED. THE ONLY WAY I COULD STOP THE CAR WAS TO TURN OFF THE MOTOR ONCE I GOT NEAR THE SHOULDER AND USE THE BRAKES AND THE EMERGENCY BRAKES TO COME TO A STOP. THE POWER FORD VALENCIA FORD DEALER, WHERE I PURCHASED THE CAR, FOUND THE BROKEN CABLE AND NOW TELLS ME THAT FORD DOES NOT COVER THIS TYPE OF FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10080083August 19, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER, AIR BAGS, STEERING, ENGINE AND ENGINE COOLING
WHILE DRIVING, THE VEHICLE STALLED. THE CONSUMER RESTARTED THE VEHICLE AND PULLED OVER. THE CONSUMER DROVE THE VEHICLE TO THE AUTO SERVICE FOR INSPECTION AND THE MECHANIC INFORMED THE CONSUMER THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK THERE WAS GRINDING AND A ROUND METAL OBJECT SNAPPED AND BROKE OFF OF THE AC COMPRESSOR. THERE WERE ALSO PROBLEM WITH THE AIR BAG AND THE STEERING. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088042August 17, 2004
ENGINE AND ENGINE COOLING
WITH THE AIR CONDITIONER ON VEHICLE STALLED INTERMITTENTLY. CONSUMER HAD VEHICLE TOWED TO DEALERSHIP, BUT DEALERSHIP DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086936August 16, 2004
ELECTRICAL SYSTEM
2002 FORD ESCAPE XLT STALLING (2 TIMES) AND HESITATING AND ENGINE SKIPPING. COMPLAINED ABOUT ENGINE PROBLEMS FOR 2 YEARS. ENGINE STALLED AT 40 MPH AND TOLD THE DEALERSHIP MY SUV WAS NOW A SAFETY HAZARD WHEN THE MOTOR CUTS OFF WITHOUT WARNING AT 40 MPH. THEY REPLACED WHAT THEY SAID WAS FORD'S LATEST PART FOR THIS PROBLEM AND I HAVE SINCE HAD ANOTHER CUT OFF AT 10 MPH. THERE SEEMS TO BE LITTLE EFFORT AND NO CONCERN FROM FORD ABOUT MY VEHICLES SAFETY PROBLEM. YOU WOULD THINK FORD HAS LEARNED A LESSON FOR IGNORING SAFETY PROBLEMS!!! WHEN I BOUT MY SUV I WAS LED TO BELIEVE I WAS FORDS MOST IMPORTANT CUSTOMER AND THEY WOULD STAND BEHIND WHAT THEY SALE. FOR SURE I AM NOT A VALUABLE CUSTOMER AND THEY ARE NOT STANDING BEHIND WHAT I THOUGHT WAS AN OUTSTANDING PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086977August 16, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER REAR DOOR WAS LOCKED SHUT. WOULD NOT OPEN MANUALLY OR OTHERWISE. I HAD PROBLEM REPAIRED (STILL UNDER WARRANTY), BUT NOW I THINK THE OTHER REAR DOOR AND THE PASSENGER FRONT DOOR ARE HAVING THE SAME PROBLEM. IT IS STARTING TO NOT OPEN ON THE FIRST TRY AND THIS IS VERY FRUSTERATING AND UNSETTLING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079957August 12, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING DOWN A HILL WITH CRUISE CONTROL ON, VEHICLE PICKED UP SPEED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CRUISE CONTROL HAS FAILED EVERYTIME IT' S BEEN USED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087628August 10, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING CONSUMER MADE A TURN AND VEHICLE LOST POWER. FORD STATED THAT RECALL04V165000 WAS ISSUED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086289August 6, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS CONCERNS A 2002 FORD ESCAPE WITH 10,700 MILES ON IT. I WAS TRAVELING DOWN A VERY SLIGHT GRADE AT LESS THAN 20 MPH ON A CLEAR DAY APPROACHING A RED LIGHT AT AN INTERSECTION. WHEN I APPLIED THE BRAKES, THE CAR DID NOT STOP. INSTEAD, THE FRONT OF THE CAR JUST STARTED TO UNCONTROLLABLY JUMP, BOUNCE AND HOP UP AND DOWN. SINCE THE CAR DID NOT SLOW DOWN, I APPLIED THE BRAKES AGAIN AND IT CONTINUED TO UNCONTROLLABLY BOUNCE UP AND DOWN. THERE WAS A CAR CROSSING THROUGH THE INTERSECTION IN FRONT OF ME DRIVEN BY A MOTHER WITH HER YOUNG CHILD IN THE CAR. IN ORDER TO AVOID HITTING THAT CAR, I STEERED MY BOUNCING CAR TO THE RIGHT, OFF THE ROAD, AND INTO A LIGHT POLE TO STOP IT. THE MOTHER WITH HER 5 YEAR OLD DAUGHTER, WHO WITNESSED THE WHOLE EVENT, PULLED OVER TO SEE IF I WAS OK AND THANKED ME FOR NOT KILLING THEM. I HAVE HER NAME AND NUMBER. A POLICE REPORT WAS FILED. THERE IS A DEFECT IN THE BRAKING SYSTEM ON THIS CAR AND I AM SCARED TO DEATH TO EVER DRIVE IT AGAIN LEST I KILL OR MAIM MYSELF OR SOMEONE ELSE. I CONTACTED FORD MOTOR CO. DIRECTLY MANY TIMES, BUT THEY GAVE ME THE RUNAROUND. THEY SAID THE ANTILOCK BRAKING DID NOT NEED TO BE CHECKED. WHEN MY INSURANCE COMPANY, NATIONWIDE, BECAME INVOLVED FORD SAID THAT I SHOULD NOW DEAL WITH THEM, NATIONWIDE. NATIONWIDE IS NOW PAYING TO HAVE MY CAR REPAIRED, BUT SAID THAT THERE IS NO NEED TO CHECK THE BRAKING SYSTEM BECAUSE THERE IS NOTHING WRONG WITH IT, IT IS MY FAULT AND ALL THEY CAN DO ABOUT IT IS RAISE MY INSURANCE PREMIUM. THIS IS THE SECOND TIME THERE HAS BEEN A MECHANICAL FAILURE IN THIS DEFECTIVE BRAKING SYSTEM AND NO ONE SEEMS TO CARE TO LOOK INTO IT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10086131August 4, 2004
STEERING:COLUMN, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, STEERING:ELECTRIC POWER ASSIST SYSTEM, EXTERIOR LIGHTING:BRAKE LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
HAD BEEN HAVING A PROBLEM WITH A LOUD SQUEAKING NOISE COMING FROM THE STEERING COLUMN WHEN TURNING; CHECKED THE NHTSA SERVICE BULLETINS AND FOUND A BULLETIN FROM JUNE 1, 2003 NOTING THIS SAME PROBLEM; CHECK ENGINE LIGHT WAS ALSO ON AGAIN; I MADE AN APPT AT DEALER TO CHECK OUT THESE ISSUES (4/7/04). TOOK VEHICLE IN ON 4/9/04. DEALER FOUND THE FOLLOWING PROBLEMS: NOISE WAS COMING FROM THE UPPER STEERING COLUMN BECAUSE THE WIRING FOR THE HORN WAS PULLED OUT AND RUBBING ON THE CONTACT PLATE; ADDITIONAL NOISE FOUND AT LOWER END OF STEERING COLUMN DEALER DEACTIVATED THE AIRBAG SYSTEM TO REMOVE AND REPLACE THE STEERING WHEEL AND CONTACT; ALSO FOUND THAT THEY HAD TO REPLACE THE STEERING COLUMN BOOT, WHICH HAD TO BE ORDERED AT THE SAME TIME, A RECALL WAS ISSUED FOR THIS VEHICLE REGARDING THE POWER TRAIN CONTROL MODULE; DEALER PERFORMED THE RECALL VEHICLE WAS IN THE SHOP FROM 4/9 - 4/14 AND DEALER HAD TO PAY FOR A RENTAL CAR STEERING COLUMN BOOT WAS ORDERED AND I HAD TO TAKE THE VEHICLE BACK INTO THE DEALER ON 4/23/04 TO HAVE THEM INSTALL IT. AFTER LEAVING THE DEALER ON THE 23RD, I REALIZED THAT MY HORN, CRUISE CONTROL AND LEFT BRAKE LIGHT WERE ALL INOPERABLE, SO I TOOK THE VEHICLE BACK INTO THE DEALER ON 4/26/04. DEALER FOUND THAT THE CLOCK SPRING WAS NOT MAKING CONTACT, SO THEY HAD TO DEACTIVATE THE AIRBAG AGAIN TO REMOVE THE STEERING WHEEL AND REPLACE THE CLOCK SPRING; FOR THE REAR BRAKE LIGHT, THE DEALER HAD TO REPLACE THE BULB ELEMENT VEHICLE WAS IN THE DEALER FOR TWO DAYS AND THEY HAD TO PAY FOR A RENTAL CAR FOR ME AGAIN, *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086132August 4, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CHECK ENGINE LIGHT WAS ON AGAIN! AVING PROBLEMS WITH THE ENGINE WHILE DRIVING; IT WILL SURGE AND BUCK. T IDLE, VEHICLE WOULD NOT ADVANCE FORWARD ONCE FOOT WAS REMOVED FROM BRAKE. OOK VEHICLE INTO THE DEALER; DEALER REPLACED THE CATALYTIC CONVERTER MONITOR SENSOR AGAIN!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086134August 4, 2004
SEATS:FRONT ASSEMBLY:RECLINER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
(1) CE LIGHT ON AGAIN (2) VEHICLE NOT IDLING NORMALLY (3) VEHICLE NOT ADVANCING FROM STOP (4) SMELL BURNING OIL FROM ENGINE WHEN SHUT OFF, NO VISIBLE OIL LEAK FOUND ON DRIVEWAY (5) RATTLING FROM LF OF THE VEHICLE; SPEED OF RATTLING DIRECTLY RELATED TO SPEED OF VEHICLE; STARTS AROUND 25 MPH. (6) DRIVER'S SEAT LURCHES FORWARD ON SEAT TRACK WHEN BRAKING; ONLY OCCURS WITH LIGHTER WEIGHT DRIVERS. TOOK VEHICLE TO DEALER FOR THE 30K MILE CHECK & TO HAVE THEM ADDRESS THE ISSUES. DEALER DID THE FOLLOWING - ISSUES 1-4: ENGINE COVERED IN OIL UPON INSPECTION (SECOND OIL LEAK); LEAK COMING FROM THE FRONT COVER & OIL PAN; DEALER REPLACED THE FRONT COVER GASKET, OIL PAN GASKET, VALVE COVER GASKETS, UPPER INTAKE GASKETS, & OIL FILTER; DEALER REPLACED THE CATALYTIC CONVERTER MONITOR SENSOR AGAIN (THIRD TIME). ISSUE 5: DEALER DID NOT HEAR NOISE COMING FROM LF OF VEHICLE; HEARD A NOISE FROM REAR OF VEHICLE; REAR LIFT DOOR LATCH LOOSE; ADJUSTED/OILED IT. ISSUE 6: DEALER COMPARED PROBLEM WITH OTHER ESCAPES; FOUND TO BE A NORMAL CONDITION OF POWER DRIVER'S SEAT TO HAVE SOME PLAY IN IT (THIS IS VERY UNSAFE; SEAT LURCHES FORWARD 1-2IN WHEN BRAKING; I'M A SHORT FEMALE WHO STRUGGLES TO SIT A MIN OF 10IN FROM THE SW FOR THE AB; MOVING ME FORWARD ANOTHER 1-2IN IN A CRASH IS NOT SAFE). DEALER FOUND FRONT BRAKE PADS/ROTORS BELOW SPECS; STATED THAT THIS IS NORMAL FOR 30K MILES; SEEMS TOO SOON. SEVERAL COMPLAINTS FILED TO NHTSA REGARDING EXCESSIVE BRAKE/ROTOR WEAR. VEHICLE WAS IN THE SHOP 7/16-7/23. DEALER PAID FOR A RENTAL CAR (THIRD TIME). PICKED UP VEHICLE & DROVE IT OFF LOT; HEARD RATTLING FROM THE LF OF VEHICLE. TOOK IT BACK & A MECHANIC WENT ON TEST DRIVE WITH ME, HEARD NOISE. TOOK IT BACK & INSPECTED VEHICLE TOGETHER. I NOTICED THE WEATHER STRIPPING ON THE LEFT SIDE OF THE WINDSHIELD WAS CRACKED & DETACHING FROM VEHICLE. HAD BEEN SLAPPING OUTSIDE OF APILLAR WHEN DRIVING, MAKING NOISE. DEALER STATED THEY WOULD ORDER NEW PART & I'D HAVE TO BRING VEHICLE BACK AGAIN TO HAVE IT INSTALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086124August 3, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CDS WERE REPEATEDLY STICKING IN THE 6-DISC CD CHANGER; STICKING IN ALL SIX SLOTS. TOOK VEHICLE INTO DEALER. A NEW CD PLAYER WAS ORDERED AND INSTALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086126August 3, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF STICKING DURING OPENING.CLOSE OPERATION; VEHICLE WAS TAKEN INTO DEALER AND INTERMITTENT OPERATION WAS VERIFIED; FAULTY SUN ROOF SWITCH WAS CAUSING THE PROBLEM; NEW SWITCH WAS ORDERED AND INSTALLED. *AK AT THE SAME TIME, THE COOLANT LIGHT KEPT COMING ON AND OFF; NO LEAKS FOUND; PROBLEM NEVER IDENTIFIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086127August 3, 2004
STEERING:RACK AND PINION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT CAME ON; TOOK VEHICLE INTO DEALER; FOUND A FAULTY CATALYTIC CONVERTER MONITOR SENSOR; ORDERED PART (10/02/03) TOOK VEHICLE IN AGAIN ABOUT A WEEK LATER TO HAVE NEW SENSOR INSTALLED, AND AN ENGINE OIL LEAK WAS FOUND; RACK AND PINION UNIT WAS LEAKING; UNIT WAS REPLACED, AND WAS STILL FOUND TO BE LEAKING SO A THIRD UNIT WAS INSTALLED (10/14/03). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086128August 3, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CHECK BATTERY LIGHT COMES ON INTERMITTENTLY WHEN STARTING THE VEHICLE AND WHILE DRIVING THE VEHICLE; TOOK VEHICLE INTO DEALER; DEALER REPLACED THE ALTERNATOR. EMERGENCY BRAKE LIGHT ON DASHBOARD COMES ON AND STAYS ON REGARDLESS OF WHETHER THE EMERGENCY BRAKE IS ENGAGED; TOOK VEHICLE INTO DEALER; DEALER REPAIRED THE SHORT TO GROUND IN THE BRAKE LAMP CIRCUIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086129August 3, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TOOK VEHICLE TO DEALER FOR REPAIR OF THE SUN ROOF. COMPLAINT WAS ALREADY ON FILE. ALSO, DEALER REPLACED THE BATTERY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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