Ford Escape Complaints

29,499 consumer complaints on file.

#10334213June 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE TRANSMISSION SHIFTED GEARS AND THE RPMS SUDDENLY INCREASED UP TO 6000. WHEN THE VEHICLE SHIFTED BACK IN GEAR, THE CONTACT HEARD A BANGING NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES. THE DEALER STATED THAT THE VEHICLE NEEDED A VALVE BODY WHICH WAS REPLACED; HOWEVER, THE FAILURE CONTINUED TO OCCUR. ON MARCH 30, 2010, ALL OF THE GEARS IN THE TRANSMISSION WERE REPLACED BUT THE FAILURE RECURRED. ON APRIL 19, 2010, THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT REMAINED FOR NINE DAYS. THE DEALER STATED THAT THE VEHICLE HAD TO ADAPT TO THE CONTACTS STYLE OF DRIVING. THE DEALER STATED THAT THEY WERE WAITING FOR A RESPONSE FROM THE MANUFACTURER WHO CONFIRMED THAT THEY WOULD SEND A FIELD ENGINEER TO INSPECT THE VEHICLE. THE CONTACT NO LONGER WANTED THE VEHICLE BUT THE MANUFACTURER REFUSED TO ACCEPT IT. THE FAILURE MILEAGE WAS APPROXIMATELY 5,184. THE CURRENT MILEAGE WAS 15,835.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334345June 2, 2010
SERVICE BRAKES, HYDRAULIC
THE BRAKES SUDDENLY DID NOT WORK WHILE PULLING OUT OF THE PARKING LOT. ABS LIGHT AND PARKING LIGHTS CAME ON AND SERVICE BRAKE WARNING. DIAGNOSTIC DETERMINE THAT HCU(HYDRAULIC CONTROL UNIT) AND ANTI-LOCK BRAKING FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334034June 1, 2010
SERVICE BRAKES, ELECTRIC
IN SEPTEMBER 2009 I HAD TO HAVE THE ABS TONE RING ON DRIVERS SIDE REPLACED BECAUSE I WAS HAVING ISSUES WHERE BREAKS WOULD "SLIP" WHEN BREAKING- THEY WOULD ENGAGE FOR A BIT THEN SLIP AND RE-ENGAGE. THIS ISSUE DIDN'T PROVE TO BE DANGEROUS FOR ME, BUT COULD HAVE BEEN. THE END OF MAY I BEGAN HAVING THE SAME ISSUES AGAIN AND I KNEW WHAT THE PROBLEM WAS SO I TOOK IT INTO DEALER WHERE THEY REPLACED THE PASSENGER SIDE ABS RING- PROBLEM SEEMED TO BE SOLVED. UNTIL THE NEXT DAY WHEN I WAS DRIVING HOME FROM WORK ON THE HIGHWAY AND LOST MY BREAKS COMPLETELY- LESS THAN 24 HOURS AFTER THEY HAD SERVICED THE BREAKS. HAD CAR TOWED TO DEALER WHERE THEY INFORMED ME THAT THE MASTER CYLINDER WAS BAD AND NEEDED REPLACED- FOR $1400. THIS IS NOT SOMETHING THAT I BELIEVE I CAN WEAR UNUSUALLY SO THAT IT WOULD GO BAD LIKE THIS, AND SO SUDDENLY. IT WAS AN EXTREMELY DANGEROUS SITUATION IT PUT ME INTO WHERE I WAS UNABLE TO STOP MY CAR WITHOUT THE USE OF THE EMERGENCY BRAKES. I DO NOT UNDERSTAND HOW THE TOYOTA BREAK ISSUES WERE RECALLED BUT THIS ONE HAS NOT BEEN, IT SEEMS AFTER SEARCHING THE INTERNET THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THE FORD ESCAPE HYBRIDS. I FEEL LET DOWN BY WHATEVER AGENCY IT IS THAT SHOULD BE REGULATING THIS ISSUE AND BY FORD WHO UNTIL NOW I THOUGHT WAS A RESPECTABLE CORPORATION. *TR CONSUMER STATED COMPLAINT WAS SUBMITTED IN 2010, SOLD THE VEHICLE RIGHT AFTER THE INCIDENT. UPDATED 6/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334038June 1, 2010
VEHICLE SPEED CONTROL:CABLES
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 35 MPH, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARRANT. THE CONTACT WAS ABLE TO STOP THE VEHICLE, WITH THE ENGINE STILL REVVING, BY PLACING THE GEAR IN NEUTRAL AND APPLYING THE BRAKES. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 04V574000 (VEHICLE SPEED CONTROL: CABLES) AND THAT REPAIRS WOULD BE COVERED AT THE MANUFACTURERS EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334098June 1, 2010
VEHICLE SPEED CONTROL
WE HAD TO HAVE THE THROTTLE BODY REPLACED ON OUR 2005 FORD ESCAPE. PRIOR TO REPLACEMENT YOU COULD BE DRIVING AND THE GAS PEDAL WOULD FREEZE UP AND YOU WOULD NOT BE ABLE TO PUSH IT DOWN. IT WOULD STICK AS IF SOMETHING WAS BEHIND IT, AND NOTHING WAS. I WAS NEVER IN AN ACCIDENT, HOWEVER WHEN YOU PULL OUT TO MERGE INTO TRAFFIC AND YOU CAN NOT ACCELERATE BECAUSE THE PEDAL WON'T GO DOWN, IT IS AMAZING YOU ARE NOT IN AN ACCIDENT. I FOUND SEVERAL PEOPLE ON-LINE WITH THE SAME ISSUE WHEN I SEARCHED FORD ESCAPE STICKY PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332625May 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SUDDENLY STOPPED MOVING FORWARD ALTHOUGH THE ENGINE WAS STILL RUNNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THERE WAS A PROBLEM WITH THE COOLANT IN THE TRANSMISSION. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332591May 27, 2010
STEERING, SUSPENSION:FRONT
NO EVENTS LEADING TO THIS... IT JUST STARTED ABOUT 2 YRS AGO SUMMER OF 08. CLUNKING NOISE IN THE FRONT OF CAR. CAN BE FELT BY THE STEERING WHEEL (WHICH ALSO HAS THE SQUEAKING PROBLEM). OCCURS ONLY WHEN THE TEMPERATURE OUTSIDE IS WARM. WENT TO THE FORD DEALER SEVERAL TIMES COMPLAINING OF THIS... NEVER WAS ABLE TO RECREATE THE PROBLEM. FINALLY HAD BOTH LEFT AND RIGHT ARM ASSEMBLY LINK, BOLT, HEX FOR FRONT SUSPENSION REPLACED JUNE 09. ON SEPT 09 NOISE RETURNED AND HAD EVERYTHING TIGHTENED, LUBED. PROBLEM WENT AWAY UNTIL AGAIN THE WEATHER WARMED UP THEN IS NOW BACK WORSE THAN EVER. NOT ONLY WHEN TURNING THE WHEEL BUT WHEN DRIVING STRAIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332372May 26, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2001 FORD ESCAPE. THE VEHICLE WAS PARKED FOR SEVERAL DAYS AND WHEN THE CONTACT ATTEMPTED TO START IT, THE VEHICLE FAILED TO RESPOND. A TOW TRUCK DRIVER WAS ABLE TO ASSIST THE CONTACT WITH STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO REPAIRED THE COMPUTER SYSTEM; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DIFFERENT MECHANIC WHO REPAIRED THE COMPUTER SYSTEM AGAIN AND THE FAILURE OCCURRED A THIRD TIME. THE MANUFACTURER STATED THAT THEY WERE UNABLE TO OFFER HIM ANY ASSISTANCE AND TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE HAD NOT BEEN INSPECTED BY THE DEALER OR REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332376May 26, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO VIBRATE. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND INSPECTED THE VEHICLE; YET, THERE WERE NO VISIBLE FAILURES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT A COIL IN THE ENGINE FAILED. THE VEHICLE WAS BEING REPAIRED BY THE DEALER WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332411May 26, 2010
STEERING
I HAVE A 2008 FORD ESCAPE HYBRID. WHILE TURNING I HAVE LOST STEERING, THE STEERING WHEEL BECOMES DIFFICULT TO TURN AND THE VEHICLE DID NOT TURN, IT LASTS APPROX 5 SECONDS AND THEN WORKS AGAIN, THIS HAS HAPPENED TWO TIMES IN 4 DAYS AND ONCE ALMOST CAUSING ME TO CRASH INTO ANOTHER VEHICLE. I TOOK ESCAPE TO FORD DEALERSHIP WHERE I WAS TOLD THEY COULD NOT DO ANYTHING BECAUSE THEY CAN NOT FIND THE PROBLEM. THEY SAID THEY TRIED TO RECREATE IT AND WERE UNABLE TO DO SO (THEY ONLY DROVE MY ESCAPE 2 MILES THE ENTIRE 2 DAYS THEY HAD IT). I HAVE NOTICED, ALWAYS WHILE DRIVING STRAIGHT, THAT SOMETIMES WHEN THE ENGINE SWITCHES FROM GAS TO ELECTRIC THERE IS SOMETIMES A SUDDEN DIFFERENCE IN STEERING WHEEL TENSION, ALMOST LIKE THE POWER STEERING TURNS OFF FOR A FEW SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331736May 25, 2010
POWER TRAIN
2010 FORD ESCAPE. CONSUMER STATES THAT VEHICLE MAKES A SCREECHING NOISE AS HE BEGINS TO DRIVE FROM A COMPLETE STOP *TGW THE CONSUMER STATED THE NOISE WOULD GO AWAY ONCE SHE STARTED MOVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332263May 25, 2010
STRUCTURE, STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF SHATTERED IN OUR 2005 FORD ESCAPE FOR NO REASON. LUCKILY WE WERE NOT DRIVING AT THE TIME. FORD WOULD NOT COVER THE DEFECT. WHEN CHECKING ON LINE THERE SEEMS TO BE ALOT OF COMPLAINTS ABOUT THIS INCLUDING TIMES WHEN THE GLASS BROKE WHILE DRIVING. ORDERED NEW GLASS FOR SUNROOF AT MY OWN EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331458May 20, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE OFF, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THE FIRE STARTED FROM UNDER THE HOOD AND SPREAD TO A SECOND VEHICLE. BOTH VEHICLES WERE DESTROYED BY THE FIRE. A POLICE AND FIRE REPORT WERE FILED ACCORDINGLY. THE CONTACT LOCATED A NHTSA RECALL CAMPAIGN ID NUMBER 07V156000 (BRAKES, HYDRAULIC: ANTI LOCK: CONTROL UNIT/MODULE) THAT COULD POTENTIALLY CAUSE A FIRE IN HIS VEHICLE AND CONTACTED THE MANUFACTURER. THE MANUFACTURER ADVISED THE RECALL REPAIRS WERE PERFORMED ON THE VEHICLE BY THE PREVIOUS OWNER. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10331464May 20, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
JUST LUCKY WE PULLED OVER FOR GAS. OUR VEHICLE KEEP RUNNING EVEN WHEN IT WAS TURNED OFF. 2008 FORD ESCAPE 4DR 2WD XLS WITH 48,0087 MILES WOULD NOT TURN OFF. WE STOPPED, PURCHASED NEW BATTERY $90 AND CONTINUED 15 MILES TO CHARLOTTE PARKING LOT. WE WERE ADVISE TO PULL OUT GAS MODULE, DISCONNECT THE CABLE TO BATTERY AND WE WOULD GET HOME. WRONG, AFTER AAA TOW 109 MILES BACK TO SC BUDD'S DELIVERED IT TO BENSON'S FORD FOR REVIEW. AFTER 5 HOURS NO CLUE BY CO. NEXT DAY AFTER 12 PM. CO SAID FORD ENGINEERING TOLD THEM HOW TO FIX MY ANTI-LOCK BRAKE SYSTEM WITH $589 MODULE, F80 FUSE AND $39 RUBBER HOSE LEAKING.HOSE HAD HOLE IN IT. THIS CAR NEVER IN COLLISION YET. WE WERE SAVED BY TOW FROM AAA IN CHARLOTTE NC TO EASLEY AREA. THEY SAY CHARGES $1300 FOR SURE. I KNOW THIS MUST BE THE FIRST REPORT. BUT I WANTED TO LET OUR NATIONAL AGENCY KNOW ABOUT THE DEFECT. PLEASE CALL IF NEEDED. EMAIL IS [XXX]. WE GOT LUCKY, WE STOPPED BEFORE WE LOST BRAKES. THERE WAS HOWEVER REPORTED LEAKING RUBBER HOSE TO REPLACE. WE WERE LUCKY, OTHER MAY NOT BE. I HAVE ALWAYS BEEN CAUTIOUS WITH CARS..ALSO REPORTED 091B10 RECALL NOT ADVERTISED BY FORD. THAT'S LEAKY COOLANT. NOT FIXED YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331463May 20, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WHATEVER CAUSES THE BACK HATCH TO STAY IN THE OPEN POSITION WHILE LOADING OR UNLOADING STUFF IN THE BACK OF THE 2008 ESCAPE FAILED IN MY CAR. I WAS PUTTING GROCERIES IN THE BACK OF MY ESCAPE WHEN THE HYDRAULIC OR WHATEVER DIED AND THE WHOLE [XXX] BACK HOOD FELL TO THE CLOSED POSITION WITH ME STANDING UNDER IT. I BARELY HAD THE STRENGTH TO LIFT IT ENOUGH TO GET OUT OF THE WAY. THEN THE WEIGHT OF IT SLAMMED SHUT AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10331477May 20, 2010
SERVICE BRAKES, HYDRAULIC
ABS CONNECTOR MELTED AND FORD CANT FIX PROBLEM BECAUSE PARTS ARE NOT AVAILABLE {WIRE LOOM} THIS CAR WAS PART OF A RECALL FOR THIS SAME PROBLEM IN 2007 BUT RECALL WAS JUST A VISUAL INSPECTION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10331143May 19, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHENEVER HE GOT OUT OF THE VEHICLE, HE WOULD GET SHOCKED FROM ANY METAL PART OF THE DOOR. THE DEALER STATED THAT THE FAILURE WAS AN OPERATIONAL CHARACTERISTIC OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE CURRENT MILEAGE WAS APPROXIMATELY 4,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331203May 19, 2010
SERVICE BRAKES, ELECTRIC
MAY 9, 2010 MY 2002 FORD ESCAPE WAS PARKED IN THE PARKING LOT WHERE I WORK AT 9 AM. AT 2 PM A CO - WORKER CAME INTO MY STORE AND TOLD ME MY CAR ALARM WAS GOING OFF AND THERE WAS SMOKE COMING FROM UNDERNEATH. I GRABBED MY KEYS AND WENT OUTSIDE. I TRIED TO TURN OFF THE ALARM AND UNLOCK THE DOOR WITH THE REMOTE BUT IT WOULD NOT WORK. A MAN TOOK MY KEYS AND UNLOCKED IT MANUALLY AND OPENED THE HOOD. I GOT A FIRE EXTINGUISHER FROM THE RESTAURANT KITCHEN AND TOOK IT OUT AND THEY USED IT TO PUT OUT THE FLAMES COMING FROM THE UNDERSIDE OF THE ENGINE. WE DISCONNECTED THE BATTERY CABLES AND I CALLED THE DEALERSHIP. THEY SENT A TRUCK TO PICK UP MY VEHICLE ON MAY 10TH. AFTER INSPECTION, THEY TOLD ME THE ABS MODULE MALFUNCTIONED AND STARTED THE FIRE. I TOLD THEM IT WAS RECALLED IN 07 AND I HAD IT REPAIRED. THEY CALLED FORD AND FILED A CLAIM ON MY BEHALF BUT IT WAS DENIED BECAUSE I HAD IT REPAIRED ON THE RECALL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10331278May 19, 2010
VEHICLE SPEED CONTROL
2003 FORD ESCAPE VEHICLE WAS DRIVING DOWN INTERSTATE HIGHWAY WHEN THE VEHICLE BEGAN TO ACCELERATE UNCONTROLLABLY. THE DRIVER ACCELERATOR PEDAL WOULD NOT RESPOND TO BEING PUSHED/PULLED WHILE THE ENGINE REVVED. BRAKE WAS FULLY DEPRESSED AND VEHICLE CONTINUED TO ACCELERATE THROUGH BRAKING. VEHICLE TRANSMISSION WAS DISENGAGED TO NEUTRAL, ENGINE REVVED TO 5500 RPM. VEHICLE WAS COASTED TO A SHOULDER AND SHUT DOWN. VEHICLE CONTINUES TO REV TO 5500 RPM AS SOON AS IT IS STARTED WITHOUT RESPONSE FROM ACCELERATOR. ACCELERATOR WAS NOT CAUGHT/STUCK TO ANYTHING JUST NON-RESPONSIVE. VEHICLE BEHAVIOR CAUSED A NEAR ACCIDENT SITUATION - FAILURE TO DISENGAGE TRANSMISSION BY ANOTHER 10 SECONDS WOULD HAVE CAUSED A SERIOUS COLLISION. VEHICLE HAS BEEN TOWED & REMAINS IN A REPAIR SHOP. VEHICLE CONTINUES TO EXHIBIT BEHAVIOR AND MECHANIC HAS DETERMINED THIS IS DUE TO A STUCK THROTTLE CABLE. FORD DEALER WAS CONTACTED & SERVICE MECHANIC NOTED HE HAS SEEN THIS ISSUE BEFORE BUT A RECALL HAS NOT BEEN ISSUED. DEALER HAS REFUSED TO HONOR ANY TYPE OF WARRANTY/COVERAGE OF REPAIRS. RESEARCH OF FORD WEBSITE & NHTSA INDICATES NO OPEN/PREVIOUS RECALLS REGARDING ISSUE. THIRD-PARTY SITE CITES RECALL OF THROTTLE ISSUE AS RECALL ID 57885 W/ FORD CONTACT #, HOWEVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331086May 18, 2010
STRUCTURE:BODY
THE PAINT IS PEELING AROUND THE WHEEL WELLS AND HAS STARTED TO RUST; CAUSING POSSIBLE INSTABILITY TO THE BODY OF THE CAR. I DID SOME RESEARCH ONLINE AND THIS SEEMS TO BE A COMMON PROBLEM IN 2003 FORD ESCAPES. CAN SOMETHING BE DONE? THERE WERE SOME CLAIMS THAT FORD IMPROPERLY PREPARED THE ESCAPE FOR PAINTING. PLEASE ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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