Ford Escape Complaints

29,499 consumer complaints on file.

#10342207July 9, 2010
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE REAR LIFT GAGE BACK WINDOW WAS BROKEN. THE DEALER WAS CONTACTED AND STATED THAT THEY COULD NOT ASSIST HER WITH ANY INFORMATION REGARDING THE PARTS TO BE REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 70000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341773July 7, 2010
VEHICLE SPEED CONTROL
THE ACCELERATOR ON MY 2002 FORD ESCAPE V6 STUCK AND WOULD NOT RELEASE. UPON TRYING TO MANUALLY "PULL" THE ACCELERATOR FREE, THE VEHICLE CONTINUED TO ACCELERATE FASTER. SPEEDS REACHED 70 MPH AND THE BRAKES WOULD NOT SLOW THE VEHICLE. I SHIFTED THE VEHICLE INTO NEUTRAL, AND SLOWLY APPLIED THE PARKING BRAKE TO SLOW THE VEHICLE. THE ENGINE KEPT RACING AT 6000 RPM'S. UPON FINDING A SAFE PLACE TO PULL OFF THE SIDE OF THE ROAD, I TURNED OFF THE IGNITION AND DRIFTED TO THE SIDE ROAD. I HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. THEY ARE NOT ADMITTING TO ANY PROBLEMS/ISSUES. I CALLED FORD MOTOR CO. AS WELL TO NO AVAIL, EVEN THOUGH THERE ARE NUMEROUS REPORTS OF THIS OCCURRING ON THE INTERNET. I AM CONVINCED THAT IF MY WIFE WAS DRIVING WITH THE CHILDREN, SHE WOULD HAVE CRASHED THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341668July 6, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2001 FORD ESCAPE XLT. THE CONTACT STATED THAT THE ABS MODULE WAS REPAIRED IN 2007; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE ABS LIGHT CONTINUED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC TWICE FOR THE FAILURE WHO STATED THAT THE ABS MODULE WIRES WERE CORRODED. THE MANUFACTURER STATED THAT SINCE THE VEHICLE WAS REPAIRED THEY WOULD NOT PROVIDE ANY ASSISTANCE SINCE THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341300July 3, 2010
STEERING
LOSS OF STEERING IN A FORD HYBRID ESCAPE ELECTRIC STEERING, COMPLETE LOSS OF STEERING IN A TURN AND NO ONE SEEMS TO CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341234July 2, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNED A 2006 FORD ESCAPE XLT. WHILE DRIVING APPROXIMATELY 40 MPH APPROACHING A STOP SIGN THE VEHICLE WOULD STALL. SHE HEARD A NOISE WHEN SHE RESTATED THE VEHICLE. SHE DROVE THE VEHICLE TO HER RESIDENCE AND NOTICED THAT THE VEHICLE HAD NO MOTOR OIL. SHE CONTINUED TO HEAR THE NOISE AFTER SHE ADDED OIL TO THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED FORD DEALER. THE DEALER INSTALLED A NEW CRANK SHAFT AND ENGINE. THE DEALER THEN INSTALLED A USED ENGINE AT THE OWNERS EXPENSE. THE CONTACT STATED THAT SHE WAS NOT THE ORIGINAL OWNER OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 42,175. THE CURRENT MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341225July 2, 2010
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH SHE BEGAN TO ENGAGE THE BRAKES AND HEARD A LOUD BANG. THE DRIVER SIDE CONTROL ARM BROKE AND THE CV AXLE ALSO BROKE OFF OF THE TRANSMISSION. THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE DEALER REPAIRED THE CONTROL ARM AND THE CV JOINT. THE DEALER ALSO REPLACED THE TIRES. SINCE THE VEHICLE WAS REPAIRED IT HAD BEGUN PULLING TO THE RIGHT AFTER THE DEALER ALIGNED THE WHEELS FIVE TIMES. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK. THE FAILURE MILEAGE WAS 5,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340894July 1, 2010
SERVICE BRAKES, HYDRAULIC
THE VEHICLE HAS HAD AT LEAST TWO ISSUES PRIOR WITH THE ABS SYSTEM FAILING. CURRENTLY THE ABS AND THE REGENERATIVE BRAKING SYSTEMS BOTH FAILED MAKING THE VEHICLE IMPOSSIBLE TO STOP WITH THE BRAKES "CUTTING OUT" IN THE LAST 5 MPH. THE DEALER WAS CLOSED SO THE VEHICLE WAS BROUGHT TO AN INDEPENDENT SHOP WHO FOUND THAT THE ABS CONTROL ASSEMBLY AND THE TRAVEL SENSOR IN THE MASTER CYLINDER HAD FAILED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340134June 29, 2010
SERVICE BRAKES, HYDRAULIC
2008 FORD ESCAPE. CONSUMER STATES BRAKE FAILURE AND PROBLEMS WITH OTHER VEHICLES THAT ARE SIMILAR. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340131June 29, 2010
UNKNOWN OR OTHER
2010 FORD ESCAPE. CONSUMER EXPRESSES DISCONTENT REGARDING THE DENIAL OF A GRAB HANDLE FOR HER DISABILITY IN THE VEHICLE *TGW THE CONSUMER WAS TOLD THAT IF SHE PURCHASED THE VEHICLE, A GRAB HANDLE WOULD BE INSTALLED. HOWEVER, THAT TURNED OUT TO FALSE. NO ONE WAS WILLING TO INSTALL THE GRAB HANDLE AS THE CONSUMER WAS INFORMED IT WOULD EFFECT THE STRUCTURE OF THE VEHICLE IN CASE OF A ROLL OVER ACCIDENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340609June 29, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT SHE TOOK HER VEHICLE TO THE DEALER FOR RECALL NHTSA CAMPAIGN ID NUMBER: 07V156000 COMPONENT: SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE. THE REPAIR WAS DONE AND NOW THE FAILURE HAS RECURRED. THE DEALER STATED THAT TO REPAIR IT AGAIN THE COST WOULD BE APPROXIMATELY 200.00, AND THEY ARE ONLY RESPONSIBLE FOR REPAIRING IT ONE TIME. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. THE CURRENT MILEAGE IS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340610June 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE VEHICLE STALLS WITHOUT WARNING WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TOWED TO THE DEALER ONCE FOR THE FAILURE. THE DEALER WAS NOT ABLE TO DUPLICATED THE FAILURE.THE FAILURE RECURRED ON JUNE 27,2010 WHILE DRIVING ON THE HIGHWAY AT 55MPH. THE MANUFACTURER WAS CONTACTED,THEY STATED THE VEHICLE HAD NO OPEN RECALL AND THE VEHICLE WAS NOT IN INCLUDED IN RECALL 04V165000 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) . THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340669June 29, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING AT A SPEED OF 5MPH , THE CONTACT WAS COMING TO A STOP WHEN THE VEHICLE STALLED. THE CONTACT TURNED THE VEHICLE OFF AND THEN BACK ON AND IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPAIRED THE AIR THROTTLE AND THE PCM. THE FAILURE MILEAGE WAS 105000 AND CURRENT MILEAGE WAS 135000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340467June 28, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. THE CONTACT STATED WHEN DRIVING AT 65 MPH AND WITHOUT ANY WARNINGS THE VEHICLE WOULD STALL AND THE STOP SAFELY NOW WARNING LIGHT WOULD ILLUMINATE. THE VEHICLE WAS ABLE TO BE RESTARTED WITHIN SECONDS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND THE VEHICLE WOULD NOT GENERATE ANY DIAGNOSTIC CODES. THE MANUFACTURE ADVISED THEY WERE UNABLE TO PROVIDE ANY ASSISTANCE WITHOUT KNOWING THE EXACT FAILURE BASED UPON THE DEALER'S DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000 AND THE CURRENT MILEAGE WAS 88,837.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340270June 27, 2010
SERVICE BRAKES, HYDRAULIC
2007 FORD ESCAPE 4WD FRONT ABS SYSTEM FAILURE. THE TONE RING ON MY ESCAPE BROKE ON MY VEHICLE CAUSING IT TO FAIL. MY BRAKING SYSTEM DIDN'T WORK. I LOOKED UP THE PROBLEM AND FOUND IT TO BE VERY COMMON, A TONE RING FAILURE. I FEARED FOR MY SAFETY AS WELL AS MY WIFE'S. WE DRIVE THIS CAR A LONG WAY TO WORK. THERE ARE SO MANY REPAIRS TO THIS 'PROBLEM' THAT I BELIEVE IT WARRANTS AN INVESTIGATION. I REFUSE TO DRIVE THE CAR UNTIL THE PROBLEM IS FIXED AS I NOW HAVE NO BRAKE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339761June 23, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
UNEXPECTED GLARE FROM THE INSTRUMENT PANEL HAS THE POTENTIAL TO BLIND YOU WHILE DRIVING THRU WINDING ROADS IN BRIGHT SUNLIGHT. THE CURVATURE OF THE LOWER RIGHT AND LEFT CORNERS OF THE PANEL NEEDS TO BE MADE OF A NON-GLARE MATERIAL. I AM GOING TO PLACE SOMETHING IN EACH CORNER TO KEEP THEM FROM REFLECTING THE SUN BACK IN ANYONE'S EYES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339184June 20, 2010
STRUCTURE, STRUCTURE:FRAME AND MEMBERS, WHEELS
2010 FORD ESCAPE XLT AWD, 752.2 KM, 4 REAR SUBFRAME BOLTS DEFECTIVE. 2 FRONT SUBFRAME BOLTS MISSING, 2 REAR SUBFRAME BOLTS LOOSE, RESULT REAR WHEELS AND AXLE WERE ABOUT TO COME OFF THE VEHICLE WITH MY FAMILY IN IT. THE REAR SUBFRAME ATTACHES TO THE MAIN FRAME OF THE VEHICLE TO KEEP THE REAR WHEELS ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339220June 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2010 FORD ESCAPE THAT WAS RECALLED FOR TRANSMISSION PROBLEMS, I BROUGHT THE VEHICLE IN AND IT WAS SUPPOSEDLY FIXED. I TOOK THE VEHICLE ON A TRIP THIS WEEKEND, THE TRANSMISSION SEIZED UP AND ALMOST CAUSED A TREMENDOUS REAR END ACCIDENT. I LEFT THE CAR 100 MILE FROM HOME BECAUSE NOW FORD HAS TO DO THE WORK AGAIN. I AM CONCERNED THAT THE VEHICLE HAS OTHER PROBLEMS THAT THEY ARE NOT FIXING WITH THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339226June 20, 2010
SERVICE BRAKES, HYDRAULIC
BRAKING SYSTEM DEFECTS IN FORD ESCAPE HYBRID 2006. THE BRAKES FAIL, MULTIPLE TRIPS TO THE DEALERSHIP HAVE NOT RESOLVED THE PROBLEM. THE PROBLEM HAS GOTTEN WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339243June 20, 2010
POWER TRAIN
ON MARCH 14, 2010 I PURCHASED A 2010 FORD ESCAPE FROM TUTLE-CLICK FORD IRVINE, CA. WITHIN 3 WEEKS I BEGAN TO SMELL OIL BURNING AND HARD SHIFTING/BUCKING OF THE TRANSMISSION. IN EARLY MAY I RECEIVED A LETTER FROM FORD STATING A NEED FOR A TRANSMISSION SOLENOID REPROGRAMMING (PROGRAM NUMBER 10B15). WHEN I BROUGHT IT TO FORD ON JUNE 3, 2010 WITH A MERE 4,369 MILES FOR THIS SERVICE I ALSO INFORMED THEM OF THE OIL BURNING ODOR. THEY DEALT WITH TRANSMISSION PROBLEM AND FOUND AN OIL LEAK DURING THE DIAGNOSTICS. I CALLED FORD CUSTOMER RELATIONS AND IMMEDIATELY ASKED FOR A CASE TO BE STARTED ON MY VEHICLE (1422071530) THE SERVICE MANAGER INFORMED ME INITIALLY THE NEEDED TO REPLACE A GASKET AND IT WOULD BE A COUPLE DAYS. ON JUNE 4, THEY INFORMED ME THE ENGINE NEEDED TO BE REMOVED TO GET TO OIL LEAK AREA AND PART WAS TO BE ORDERED FOR THE 2010. ON JUNE 8, THE SERVICE MANAGER TOLD ME A SHORT BLOCK HAD TO BE ORDERED AND ARRIVAL WOULD BE JUNE 9. ON JUNE 9 IT HAD NOT ARRIVED. ON JUNE 10, THE SHORT BLOCK ARRIVED LATE IN THE DAY AND THE ESTIMATED COMPLETION WAS FOR JUNE 15, 2010. I PICKED UP THE CAR ON JUNE 16, 2010 WITH 4,375 AND NO FURTHER LEAKS DETECTED. I WAS TOLD BY THE SERVICE MANAGER THAT HE PUT MORE THAN 10 MILES ON IT TO PERFORM A ROAD TEST AND EVERYTHING WAS FINE. ON JUNE 17, I NOTICED A BIG PUDDLE OF OIL/FLUID IN MY PARKING AREA. I RECEIVED A PHONE CALL FROM A FRIEND I VISITED AND SHE HAD A PUDDLE OF OIL ON HER DRIVEWAY. I SPOKE WITH THE REGIONAL CUSTOMER RELATIONS CONTACT ON JUNE 17, AND HE INFORMED ME THAT HE WOULD HAVE A FACTORY TECHNICIAN COME OUT TO THE DEALERSHIP ON WEDNESDAY JUNE 23, 2010. I INFORMED HIM I WOULD BE TAKING BACK TO THE DEALER ASAP. ON JUNE 18, I DROPPED OFF THE CAR AND TOLD THEM MY ASSESSMENT OF NOT ONLY THE LEAK BUT THE TRANSMISSION WAS CHUGGING/SKIPPING. I RECEIVED A PHONE CALL AT 6PM ON FRIDAY TO INFORM ME THAT WAS TRANSMISSION FLUID LEAKING AN AXLE SEAL NEEDS TO BE REPLACED. I HAVE LOST COMPLETE FAITH IN THIS SHODDY AND INCOMPETENT SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339130June 19, 2010
STRUCTURE
WHITE FLAKY MATERIAL COMING OUT OF VENT SYSTEM. 2009 FORD ESCAPE. VERY SERIOUS SEE SERVICE BULLETIN TSB 09-21-6. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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