Ford Escape Complaints

29,499 consumer complaints on file.

#10330899May 17, 2010
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I HAVE A 2001 FORD ESCAPE. WHILE STAYING AT A HOTEL ON VACATION IN MARFA, TX, I WAS AWAKENED BY MY CAR ALARM GOING OF AT APPROXIMATELY 5:30 AM ON MAY 12, 2010. WHEN I WENT OUTSIDE TO TURN IT OFF, I FOUND SMOKE POURING OUT FROM UNDER THE HOOD. OUR NEIGHBOR CALLED 911, AND THE CAR CONTINUED TO SMOKE UNTIL THE FIRE DEPARTMENT ARRIVED. AS THE FIRE DEPT. WAS INSPECTING THE CAR, FLAMES DID APPEAR FROM THE ABS WIRING HARNESS AND MODULE. THE FIRE WAS EXTINGUISHED QUICKLY AND DAMAGE WAS CONFINED TO THE ABS HARNESS AND MODULE. I HAD RECEIVED A RECALL NOTICE FOR THE ABS HARNESS A COUPLE OF YEARS AGO, AND TOOK MY CAR TO A DEALERSHIP IN AUSTIN TO HAVE THE NECESSARY WORK PERFORMED. THAT WORK WAS PERFORMED ON AUGUST 6, 2008. WHEN I CONTACTED FORD TO LET THEM KNOW THAT MY CAR HAD CAUGHT FIRE EVEN THOUGH THE RECALL WAS PERFORMED, THEY INFORMED ME THAT THEIR RECORDS SHOWED THAT THE ABS HARNESS ON MY CAR WAS INSPECTED AND IT WAS DETERMINED THAT IT DID NOT NEED TO BE REPLACED. AS OF MAY 16, 2010, MY CAR IS STILL AT A FORD DEALERSHIP IN FORT STOCKTON, TX AND I AM AT HOME IN AUSTIN WAITING TO HEAR FROM FORD'S OFFICE OF GENERAL COUNCIL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10330186May 12, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHILE DRIVING 50 MPH WITHOUT WARNING THE VEHICLE SHUT OFF BY ITSELF. IF IT WERE NOT 5:30 IN THE MORNING I MAY HAVE CAUSED AN ACCIDENT OR BEEN KILLED. I WAS ABLE TO RESTART IT, BUT THE ENGINE LIGHT CAME ON AND IT RAN VERY HARD. IT THEN GAVE ME A SERVICE EMISSIONS WARNING. THE MECHANIC STATES THAT ALL 6 SPARK PLUGS AND 6 COILS NEED REPLACED AND THAT THE COMPUTER SYSTEM WAS FRIED (SMV).FURTHERMORE, HE STATED THAT IT WAS AN ERROR IN MANUFACTURING IN REGARDS TO THE SPARK PLUG INSTALLATION. I NOW FIND THAT THIS IS A COMMON PROBLEM WITH THE 2005 FORD ESCAPES BUT NO RECALLS OR NOTICES HAVE BEEN MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330091May 12, 2010
FUEL SYSTEM, GASOLINE
2005 FORD ESCAPE XLT V6. SINCE PURCHASING VEHICLE IN 2005 WE HAVE HAD PROBLEM REFUELING. VEHICLE TAKES FUEL SLOWLY WITH FREQUENT SHUTOFFS PRIOR TO FULL. THE PROBLEM HAS GOTTEN TO THE POINT NOW THAT IT SHOOT THE FUEL BACK OUT OF THE NECK ALMOST IMMEDIATELY WHEN YOU TURN ON THE PUMP, EVEN AS SLOW AS YOU CAN RUN THE PUMP. IN THE PAST WHEN I HAVE TALKED TO THE DEALER THEY HAVE TOLD ME SLOW FILLING IS NORMAL FOR THESE CARS. IT HAS REACHED THE POINT WHERE IT WILL CAUSE A FIRE AND PROBABLY INJURY IF NOT A FATALITY. WHAT CAN I DO IF THE DEALER WON'T OR CAN'T FIX IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329838May 11, 2010
FUEL SYSTEM, OTHER, VEHICLE SPEED CONTROL
GAS PEDAL INTERMITTENTLY WOULD NOT GO DOWN, SOMETIMES IN HEAVY TRAFFIC. FINALLY THE PEDAL STUCK SO MUCH THAT I TOOK IT IN FOR REPAIR AND THEY REPLACED THE THROTTLE. THIS IS VERY DANGEROUS TO NOT BE ABLE TO ACCELERATE WHEN IN HEAVY HIGHWAY TRAFFIC. I NOTICED THAT OTHER ESCAPE OWNERS HAVE DOCUMENTED THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329839May 11, 2010
ELECTRICAL SYSTEM
I HAVE A 2008 FORD HYBRID ESCAPE. WHILE DRIVING ON A RECENT TRIP - 70MPH IN 92 DEGREE HEAT, I EXPERIENCED A SUDDEN LOSS OF POWER, AND A MESSAGE ON THE DASH THAT SAID "STOP SAFELY NOW." THIS HAPPENED REPEATEDLY, AS I WAS TRYING TO GET HOME TO NC FROM FLORIDA. I WONDERED IF I HAD PURCHASED SOME BAD GAS, SO REFILLED THE TANK. I DROVE THE LAST 4 HOURS WITHOUT PROBLEMS, BUT THE TEMPERATURE FELL TO THE 70S. HOWEVER, YESTERDAY, AS I GOOGLED THE PROBLEM, I FOUND NUMEROUS MENTIONS OF THE SAME PROBLEM WITH VARIOUS "FIXES" ALL OVER THE INTERNET. SOME DRIVERS REPORTED THE SCARY SITUATION OF DRIVING ON A 2 LANE HIGHWAY WITHOUT A SHOULDER TO PULL OVER ON, AND THE SAME LOSS OF POWER. IT IS VERY SUDDEN WITH NO WARNING WHATSOEVER. IN MOST CASES, AFTER THE POWER FAILURE, THE CAR STARTS RIGHT UP AND YOU CAN DRIVE ON, BUT THE SAME THING WILL HAPPEN AGAIN IN FROM 10 TO 90 MINUTES. IT WAS VERY SCARY. I HAVE NOT TAKEN THE CAR IN YET, BUT THINK THE PROBLEM SHOULD DEFINITELY BE INVESTIGATED. FORD KNOWS ABOUT IT AND HAS NOT COME UP WITH ANY ONE "FIX." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329899May 11, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE REAR LIFT GATE WOULD NOT OPEN. THE VEHICLE HAD NOT BEEN INSPECTED BY AN AUTHORIZED DEALER BUT THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V602000, LATCHES, LOCKS LINKAGES, DOORS LATCH. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329770May 10, 2010
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 45 MPH, THE DRIVERS SIDE REAR WINDOW ABRUPTLY SHATTERED WITHOUT WARRANT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE VEHICLE WAS NOT SERVICED. THE FAILURE AND CURRENT MILEAGES WERE 1,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329815May 10, 2010
SERVICE BRAKES, ELECTRIC
I PURCHASED A NEW 2009 FORD ESCAPE IN DECEMBER 2008. IT HAS ABOUT 25000 MILES ON IT. IN THE LAST TWO WEEKS, I HAVE BEEN HAVING ISSUES WITH BRAKE. WHEN I BACKUP VEHICLE, SOMETIMES THE BRAKE IS STUCK, AND CANNOT BE PRESSED DOWN ANYMORE, IT FEELS LIKE THE BRAKE IS LOCKED. THE VEHICLE WILL CONTINUE MOVE AS BRAKE IS LOCKED. THIS SITUATION HAS HAPPENED TWICE TODAY AS 05/10/2010. ONE WAS IN THE MORNING AND ANOTHER WAS IN THE AFTERNOON. THE VEHICLE HIT THE STREET CURB AS IT CANNOT BE STOPPED. I WAS LUCKY AS THERE WAS NO TRAFFIC OR PEOPLE BEHIND OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329823May 10, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
THROTTLE STICKS,USUALLY WHEN COLD BUT IT HAS STUCK WHEN WARM. THE GAS PEDAL WON'T DEPRESS WITHOUT PUSHING IT HARD TO OVERCOME BEING STUCK. THIS HAS CAUSED ME A FEW SCARES WHEN PULLING OUT INTO TRAFFIC AND IT WONT MOVE AS IT SHOULD. THIS HAS HAPPENED MANY TIME INCLUDING THIS MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329303May 7, 2010
VISIBILITY
WINDSHIELD HAS A MANUFACTURING DEFECT THAT CREATES A HEAT SHIMMER LIKE EFFECT WHEN LOOKING THROUGH IT. THIS CAUSES A DISTORTION DURING THE DAY, BUT DISTORTION INCREASES AT NIGHT OR RAINY WEATHER. FORD HAS REPLACED THIS ONCE UNDER WARRANTY WITH ANOTHER FORD WINDSHIELD. NEW WINDSHIELD HAS SAME DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329125May 6, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:VALVE
VIN [XXX] 2008 FORD ESCAPE RIGHT REAR VALVE STEM CAME OUT WITHOUT AIR PRESSURE MONITOR WARNING MILEAGE 53,247 HAS NEVER NEEDED AIR AND WE 34 PSI IN FRONT AND REAR OUT OF WARRANTY ON MILES DEALER SAID WONT REPAIR WITHOUT CHARGING INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328762May 4, 2010
SERVICE BRAKES, ELECTRIC, ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ORGANIZATION OWNS TWO 2009 FORD ESCAPE HYBRIDS. FIRST VEHICLE HAS HAD NUMEROUS PROBLEMS INCLUDING AC/HEATING SYSTEM WAS REPAIRED UNDER WARRANTY, STEERING WHEEL COVER DISINTEGRATED AND WAS REPLACED UNDER WARRANTY, CHECK ENGINE LIGHT HAS REPEATEDLY COME ON DATING BACK TO WHEN VEHICLE WAS UNDER WARRANTY, BUT DEALERSHIP COULD NOT REPLICATE THE PROBLEM OR FIND ANY CODES, ABS MODULE WENT OUT AT 52,000 MILES, WHEN MODULE WAS REPLACED, CODE FOR HYDRAULICS SHOWED ANOTHER MODULE NEEDED REPLACED, CAR IS STILL IN SHOP, AND DEALER SAYS THERE ARE STILL ADDITIONAL CODES THAT HAVE NOT BEEN ADDRESSED. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT OR ANY OTHER TYPE OF SITUATION THAT WOULD CAUSE THIS KIND OF MECHANICAL AND/OR ELECTRICAL PROBLEMS. WHEN FORD CUSTOMER RELATIONS WAS CONTACTED, THEY SAID THERE WAS NOTHING THEY COULD DO SINCE THE CAR WAS NO LONGER UNDER WARRANTY AT 52,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328795May 4, 2010
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING MY 2005 FORD ESCAPE HYBRID APRIL 1, 2010, WEST BOUND ON I-90 IN MASSACHUSETTS BETWEEN STURBRIDGE AND CHICOPEE WHEN THE FIRST INCIDENT HAPPENED. THE "CONTROL MODULE" DISPLAYED A "STOP SAFELY NOW" MESSAGE AND THEN PROCEEDED TO SHUT DOWN THE VEHICLE. I WAS FORCED, WITHOUT POWER, TO TRAVERSE 3 LANES OF HIGH SPEED, HIGH VOLUME TRAFFIC, TO THE SHOULDER. I WAS FRIGHTENED FOR MY LIFE AT THE TIME. SINCE THE FIRST OCCURRENCE, THE SAME "STOP SAFELY NOW" MESSAGE AND VEHICLE SHUT-DOWN REPEATED SEVERAL MORE TIMES, BEFORE I TOOK IT IN TO THE FORD DEALERSHIP WHERE I BOUGHT IT - SUNNYSIDE FORD, IN HOLDEN MA. THEY HAVE HAD IT NOW SINCE APRIL 14TH 2010 AND ARE UNABLE TO REPAIR. AFTER FIRST REPLACING A MOTOR ELECTRONICS (MEC) PUMP, THE PROBLEM HAS GOTTEN WORSE - INDEED, THE VEHICLE WILL NOT DRIVE AT ALL BEFORE RECEIVING THE "STOP SAFELY NOW" AND VEHICLE SHUTDOWN MESSAGE. MY INDEPENDENT ONLINE RESEARCH HAS PROVIDED MUCH INFORMATION FROM OWNERS OF THE SAME FORD ESCAPE HYBRID, WHO HAVE HAD THE SAME OR CLOSE TO THE SAME SET OF PROBLEMS. ON APRIL 30TH 2010, I WROTE A LETTER TO SUNNYSIDE FORD'S SERVICE MANAGER, OUTLINING MY FINDINGS AND ASKING FOR A FORD CERTIFIED HYBRID ENGINEER TO INTERVENE IN MY VEHICLE'S REPAIR. THERE HAVE BEEN MANY, NOW INCLUDING MYSELF, WHO FEEL THE UNDERLYING PROBLEM IS A DESIGN ISSUE. I HAVE ONLY 23,250 MILES ON IT, WAY TOO EARLY FOR THE CAR TO BE HAVING MECHANICAL FAILURE DUE TO USAGE ALONE. ITS THE FACT THAT WHEN THE PROBLEM ARISES, THAT THE CONTROL MODULE (PCM) SHUTS DOWN THE VEHICLE THAT MAKES THIS A SAFETY ISSUE. ITS JUST A MATTER OF TIME BEFORE SOMEONE IS IN OR CAUSES A SERIOUS ACCIDENT, IF IT HAS NOT ALREADY HAPPENED. THE FORD ESCAPE HYBRID SHOULD UNDERGO A FORD RECALL AND RE-DESIGN ON THE ENTIRE ELECTRONICS OVERLAY, TO PERMANENTLY FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328392May 2, 2010
ELECTRICAL SYSTEM
MY DAUGHTER HAD A 2001 FORD ESCAPE, APPROX.98,000 MILES, PURCHASED USED. SERVICED & INSPECTED IN MARCH OF THIS YEAR WITH NO PROBLEMS NOTED. SHE PARKED IT IN FRONT OF HER HOME ON APRIL 30TH AFTER DRIVING HOME FROM A TRIP TO TOWN WITH HER 9 MONTH OLD DAUGHTER. APPROX. 10 MINUTES AFTER ENTERING HER HOME, SHE HEARD A POPPING NOISE COMING FROM OUTSIDE AND SAW HER VEHICLE SMOKING , THEN FULLY ENGULFED IN FLAMES. TOTAL LOSS OF VEHICLE. FIRE MARSHAL ATTRIBUTED TO "ELECTRICAL PROBLEM" SOME DAMAGE ALSO TO HER HOME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10328329May 1, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
L.E.D. LITES ARE TOO DIM IN BRIGHT DAY LIGHT TO SEE ,,SAFETY ISSUE ,,MUST TAKE EYES OFF ROAD TO LOOK REAL CLOSE TO RADIO INFORMATION SCREEN & ODOMETER ,, THIS IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328387May 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
2002 FORD ESCAPE WAS RECALLED FOR SEVERAL REASONS. SOMETHING WITH THE POWER TRAIN, THE CRUISE CONTROL, THE ABS SYSTEM..... FINALLY IT CAUGHT ON FIRE. THE ENGINE WAS MELTED. FIRE AND POLICE DEPARTMENT GOT THERE. CONTACTED FORD AND THEY JUST SAID WE WILL RECORD YOUR CALL ON YOUR PROFILE. DON'T UNDERSTAND HOW LIVES AND PROPERTY HAVE BEEN LOST AND FORD DOESN'T DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10328207April 30, 2010
AIR BAGS:FRONTAL
ON 4/25/2010 I HAD A PERSON RUN AN INTERSECTION CAUSING ME TO HIT THEM. MY AIR BAGS DID NOT GO OFF LIKE THEY SHOULD HAVE. MY FRONT BUMPER AND GRILL WERE PUSHED ALL THE WAY TO THE ENGINE CAUSING ENGINE DAMAGE AS WELL. I HAVE HEARD OF OTHERS DOING THE SAME THING. I DROVE A 2003 FORD ESCAPE XLT. IT WAS TOTALED IN THE CRASH. I WAS WEARING MY SEAT BELT WHICH WAS THE ONLY THING THAT KEEP ME SAFE. I STILL GOT HURT WITH A HURT NECK AND BACK. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10328044April 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 2 MPH IN THE REVERSE POSITION, THE GEAR SHIFT SELECTOR FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 70,248. UPDATED 07/14/2010.*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 07/23/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327914April 28, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STRUCTURE:BODY:DOOR
I PURCHASED A 2008 FORD ESCAPE 2WD IN FEBRUARY 2008. IN JANUARY 2010, MY HUSBAND NOTICED STEAM COMING FROM MY HOOD AND SOMETHING DRIPPING ON A OUR DRIVEWAY. IT HAS SINCE BEEN DETERMINED THAT MY RADIATOR IS LEAKING WHERE THE PLASTIC AND METAL PARTS ARE "SEALED" TOGETHER. UNFORTUNATELY I WAS OUT OF MY 36K BUMPER TO BUMPER WARRANTY & THIS PART IS NOT COVERED UNDER FORD'S POWERTRAIN WARRANTY. I CONTINUE TO DRIVE MY VEHICLE BUT CHECK THE RADIATOR COOLANT LEVEL WEEKLY. THERE IS NO GUARANTEE THAT AN IDENTICAL RADIATOR WILL NOT HAVE THE SAME PROBLEM. THEREFORE, WE ARE HESITANT TO PAY THE $800 THE DEALERSHIP ASKED FOR TO FIX. ALSO, THE BACK DRIVER'S SIDE DOOR SOMETIMES WILL NOT OPEN. IT APPEARS TO LOCK & UNLOCK BUT THE DOOR DOESN'T CATCH THE HOOK TO RELEASE & OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327736April 27, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR LIFTGATE AND REAR WINDOW JUST STOPPED WORKING IN 2008, IN MY 2003 FORD ESCAPE. THE REAR LIFTGATE AND REAR WINDOW WILL NOT UNLOCK OR OPEN. I CAN NOT REPLACE MY TAIL LIGHTS, BRAKE LIGHTS, OR HAVE ANY REPAIRS DONE THAT REQUIRE ACCESS TO THE REAR LIFTGATE. THERE WAS A RECALL FOR THIS PROBLEM FOR 2003 FORD ESCAPES. REAR LIFTGATE LATCH RELEASE ROD, THE RELEASE ROD ATTACHMENT CLIP AND THE DOOR HANDLE RETURN SPRING. I HAVE BEEN TRYING TO GET THE FORD MOTOR COMPANY TO FIX THIS DEFECTIVE PART SINCE 2008. I CALLED ALL THE FORD DEALERSHIPS IN THE GREENVILLE, SC AREA AND THE FORD MOTOR COMPANY IN 2008. I DID SEND ALL MY PAPERWORK AND INFORMATION TO THE FORD MOTOR COMPANY, NHTSA, BETTER BUSINESS BUREAU AND WYFF "LOOKING OUT FOR YOU" BY E-MAIL AND MAILED A HARD COPY. SO YOU SHOULD HAVE A COPY OF THIS PAPERWORK AND INFORMATION. I FEEL LIKE SINCE THERE WAS A RECALL FOR THIS PROBLEM WITH THE REAR LIFTGATE AND I DID NOT DO ANYTHING TO MY REAR LIFTGATE TO CAUSE MY REAR LIFTGATE TO STOP WORKING, IT SHOULD BE REPAIRED AT NO EXPENSE TO ME. I HAVE GOTTEN NO SATISFACTION FROM THE FORD DEALERSHIPS OR THE FORD MOTOR COMPANY. THIS IS A SAFETY HAZARD SINCE I CAN NOT CHANGE MY TAIL LIGHTS OR BRAKE LIGHTS, BECAUSE THIS REQUIRES ACCESS TO THE REAR LIFTGATE. UPDATED 05/07/10.*JB THE CONSUMER STATED A RECALL WAS ISSUED FOR THE PROBLEM. UPDATED 05/11/10. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape