Ford Escape Complaints

29,499 consumer complaints on file.

#10485843November 23, 2012
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
MY 2009 FORD ESCAPE STALLED (ENGINE RUNNING BUT NO FORWARD MOTION AND NO RESPONSE TO ACCELERATOR) WHILE DRIVING. THIS HAPPENED WHILE ATTEMPTING TO ENTER HEAVY TRAFFIC. I WAS ALMOST REAR-ENDED BY ONCOMING VEHICLES. THE PROBLEM WAS DIAGNOSED AS A PROBLEM WITH THE THROTTLE BODY BY DEALER. I HAD TO PAY TO HAVE THE THROTTLE BODY REPLACED. THIS IS KNOWN DEFECT, VERY SIMILAR TO NHTSA ACTION # DP12006: "...VEHICLES THAT WERE DIAGNOSED AS FAILED THROTTLE BODIES WITH DIAGNOSTIC TROUBLE CODES P2111, THROTTLE BODY STUCK OPEN, AND P2222, THROTTLE BODY STUCK CLOSED. THE PETITIONER INDICATES THAT THE OWNERS OF BOTH VEHICLES REPORTED EXPERIENCING REPEATED INCIDENTS OF STALLING..." FORD HAS "RELEASED A NUMBER OF TECHNICAL SERVICE BULLETINS THAT COVER A WIDE RANGE OF VEHICLES AND THROTTLE BODY ISSUES RELATED TO HESITATION AND STALLING, INCLUDING 08-18-2 AND 09-23-5." THIS IS A SERIOUS SAFETY ISSUE. I CONTACTED FORD (BOTH CORPORATE AND THE DEALERSHIP) AND THEY HAVE INDICATED THAT THEY WILL NOT TAKE ACTION TO ADDRESS THIS ISSUE UNTIL A RECALL IS INITIATED BY THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485856November 23, 2012
VEHICLE SPEED CONTROL
I WAS AT A RED LIGHT ON A FREEWAY EXIT. MY CRUISE CONTROL HAD BEEN SET TO 65 MPH, AND WHEN I ACCIDENTLY TAPPED THE RESUME LEVER, THE CAR ACCELERATED RAPIDLY. HITTING THE BRAKES DID NOT STOP THE CAR BEFORE IT HIT THE CAR IN FRONT OF ME. THE CRUISE CONTROL CANCEL/RESUME LEVER IS LOCATED ON THE LOWER LEFT PART OF THE STEERING WHEEL. IF YOUR STEERING WHEEL IS IN A LOW POSITION, AND YOU MOVE YOUR LEFT LEG, YOU CAN ACTIVATE CRUISE CONTROL WITH YOUR THIGH CAUSING IMMEDIATE ACCELERATION. THIS HAPPENED TO ME AGAIN WHILE DRIVING SLOWLY ON A CURVY ROAD LAST WEEK. THIS COULD BE DISASTROUS IF IT OCCURS AT A CROSS WALK. LUCKILY I ONLY HIT A CAR, NOT A PEDESTRIAN, AND THERE WERE NO INJURIES. ELEVATING THE STEERING WHEEL REDUCES THE LIKELIHOOD OF ACTIVATING CRUISE CONTROL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10485797November 22, 2012
ENGINE
I WAS DRIVING WITH MY FAMILY TO SEE MT. RUSHMORE AT NIGHT WHEN MY 2008 FORD ESCAPE HYBRID SUDDENLY SHUT DOWN. I WAS ON THE FREEWAY GOING ABOUT 70 MPH WHEN WITHOUT WARNING A RED TRIANGULAR WARNING LIGHT CAME ON AND THE ENGINE STOPPED RUNNING. I PULLED OVER, SHUT THE ENGINE OFF, AND WAS ABLE TO COMPLETE MY TRIP AFTER THIS. HOWEVER, WHEN VACATIONING A YEAR LATER IN MICHIGAN, THIS EXACT SAME THING HAPPENED 3 TIMES WHEN MAKING AN 8-HOUR TRIP. EACH TIME I'VE BEEN GOING CLOSE TO 70 MPH AND I'VE HAD TO CAREFULLY NAVIGATE MY WAY TO THE SIDE OF THE FREEWAY... VERY DANGEROUS! IT WOULD SEEM THAT A RECALL WOULD BE IN ORDER FOR SUCH A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485584November 20, 2012
EQUIPMENT
2007 FORD ESCAPE HYBRID. ATTORNEY WRITES ON BEHALF OF CONSUMERS REGARDING BLUE OX BX2609 BASE PLATE INSTALLATION. *TGW THE LAWYER STATED HIS CLIENTS EXPERIENCED TWO DANGEROUS FAILURES OF THE BASE PLATE. WHAT MADE THE SITUATION EXTREMELY DANGEROUS IS THAT IT WAS ALMOST IMPOSSIBLE FOR A USER OF THE PRODUCT TO INSPECT TO INSPECT THE PRODUCT FOR ANY SIGNS OF DAMAGE PRIOR TO USING THE BASE PLATE TO TOW A VEHICLE. ONCE THE BASE PLATE AS INSTALLED, IT WAS USUALLY HIDDEN BY THE BUMPER AND FRONT FACADE OF THE VEHICLE. ON JULY 25, 2088 WHILE DRIVING, THE BASE PLATE FAILED WHICH CAUSED THE TOW VEHICLE TO SWING VIOLENTLY BACK AND FORTH ACROSS LANES OF TRAFFIC. THE METAL BRACKET ON THE BAS PLATE ATTACHING IT TO THE TO VEHICLE (FORD ESCAPE) WAS RIPPED FROM THE METAL BEAM PART OF THE BASE PLATE SPANNING THE FRONT OF THE VEHICLE. THE FAILURE OCCURRED AT THE JOINT BETWEEN THE BRACKET AND BASE PLATE BEAM. IN TOTAL THERE WAS ABOUT $10,000 WORTH OF DAMAGE TO BOTH THE MOTOR HOME AND THE TOW VEHICLE. ANOTHER BASE PLATE WAS SENT TO THE CONSUMER AND INSTALLED ON THE VEHICLE. ON JULY 25, 2012, WHILE DRIVING AND USING THE ALLEGEDLY REDESIGNED BLUE OX BASE PLATE, THE CONSUMER DISCOVERED THE TOW VEHICLE HAS BECOME DISCONNECTED AND FOUND THAT ONCE AGAIN THE BASE PLATE FAILED. THE BASE PLATE BEAM WAS RIPPED FROM THE METAL BRACKET ATTACHMENT POINTS IN EXACTLY THE SAME WAY IN WHICH THE PREVIOUS BASE PLATE HAD FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485356November 20, 2012
ENGINE, POWER TRAIN
VEHICLE IN TRAFFIC ON BUSY INTERSTATE (I-635E) DALLAS, TX ON SUNDAY 11/18 AT APPROX 11 AM. VEHICLE HAD ALREADY BEEN DRIVEN 10-15 MILES WHEN THE ENGINE LOST POWER. TACHOMETER SHOWED 1000 RPM AND ENGINE WAS STILL RUNNING BUT NO THROTTLE RESPONSE. WAS ABLE TO COAST TO NEXT OFF-RAMP THOUGH INTERSTATE WAS UNDER CONSTRUCTION AND CONCRETE BARRIERS DENIED ACCESS TO SHOULDER. AFTER COASTING TO OFF-RAMP I WAS ABLE TO DETERMINE EMISSIONS INDICATOR WAS LIT AND I TURNED OFF THE ENGINE, RESTARTED AND TRIED TO PROCEED. THE ENGINE LURCHED AND STALLED AND THE MAINTENANCE INDICATOR ALSO ILLUMINATED. FORCED TO CALL FOR ASSISTANCE. HAD VEHICLE TOWED TO FORD DEALERSHIP. THEY REPLACED THE THROTTLE BODY (FOMOCO PN DS7Z-9E926-A) AND CLEARED THE ODBC CODES. VEHICLE HAS DRIVEN FINE WITH NO ISSUES FOR NEXT 100 MILES. PERSONAL NOTE: FORTUNATELY THE INCIDENT HAPPENED CLOSE ENOUGH TO AN OF RAMP I COULD EXIT THE BUSY INTERSTATE. THE CONSTRUCTION HAD CONCRETE BARRIERS ON BOTH SIDES OF THE INTERSTATE PREVENTING SHOULDER ACCESS. IF I HAD NOT BEEN ABLE TO MAKE IT TO AN OFF RAMP THE VEHICLE WOULD HAVE BEEN STALLED IN A MULTI-LANE INTERSTATE LIKELY RESULTING IN A TRAFFIC ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485100November 19, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE ACCELERATOR PEDAL BECAME STUCK AND WAS INOPERABLE. IN ORDER TO STOP THE VEHICLE, THE GEAR WAS SHIFTED INTO NEUTRAL AND THE EMERGENCY BRAKE WAS ENGAGED. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THE CONTACT THERE WERE NO RECALLS FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 100,081.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485176November 19, 2012
VEHICLE SPEED CONTROL
WHILE DRIVING DOWN A THE HIGHWAY(WITH MY TWO SMALL CHILDREN IN THE CAR), THE CAR MADE AN ODD SOUND AND THEN THE GAS PEDAL STOPPED WORKING. MY CAR DID NOT JUST STOP, IT WAS STILL DRIVING AND I WAS ABLE TO PULL OFF TO THE SIDE, BUT I COULD NOT GIVE THE CAR GAS. ONCE I PULLED OVER AND WAS AT A COMPLETE STOP WITH MY FOOT ON THE BRAKE, THE CAR CONTINUED TO TRY AND ACCELERATE. I PLACED THE CAR IN PARK AND IT STILL CONTINUED. I HAD TO COMPLETELY TURN THE CAR OFF FOR IT TO STOP MOVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485197November 19, 2012
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
UPON PRESSING THE BRAKE, AT ANY SPEED, THE VEHICLE COMPLETELY SHUTS OFF. THIS HAS CAUSED ME TO BE NEARLY REAR-ENDED ON SEVERAL OCCASIONS. IT HAPPENS WITHOUT NOTICE, AND IS BECOMING MORE CONSISTENT. I TOOK IT TO THE DEALERSHIP, AS THERE WERE RECALLS ON MY VEHICLE, BUT THEY SAID WHILE THAT IS A PROBLEM FOR MY MAKE AND MODEL, IT WAS IN FACT NOT ONE OF THE RECALLS TO BE PERFORMED. I HAD TWO RECALLS PERFORMED, NEITHER OF WHICH HELPED THIS PROBLEM AT ALL. IT LEAVES ME HALTED IN INTERSECTIONS, AND MAKES FOR ABRUPT STOPS, AS I HAVE TO COMPLETELY BRAKE TO A FULL AND COMPLETE STOP, THROW THE TRUCK INTO PARK, TURN THE KEY OFF, WAIT A MOMENT, TURN THE KEY BACK ON, AND BACK INTO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485212November 19, 2012
POWER TRAIN, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
THE VEHICLE, AFTER BEING TURNED OFF, WOULD NOT TURN BACK ON, AND THE GEAR INDICATOR SQUARE THAT SURROUNDS THE ENGAGED GEAR WAS MULTIPLYING, FLASHING AND "DANCING" FROM GEAR TO GEAR. THIS HAPPENED A SECOND TIME EXACTLY ONE WEEK LATER, AND THIS TIME THE INTERIOR LIGHTS WERE FLASHING AND COULD NOT BE STOPPED. AFTER QUITE SOME TIME ONCE THE KEY WAS REMOVED AND THE DOOR WAS CLOSED, THE FLASHING INTERIOR LIGHTS CEASED AND WOULD ONLY CONTINUE AGAIN ONCE THE KEY WAS IN THE IGNITION. THOUGH REMOVING THE KEY CAUSED THE LIGHTS TO STOP FLASHING, EVEN ONCE THE KEY WAS REMOVED, THE INDICATOR SQUARE CONTINUED THE BEHAVIOR. PERIODICALLY DURING OPERATION THE LIGHTS STRENGTHEN IN AND OUT WHEN IDLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485207November 19, 2012
SERVICE BRAKES
WHEN I FIRST START MY VEHICLE AND BEGIN DRIVING IT, UNLESS I REACH 20 MPH BEFORE NEEDING TO BRAKE, THE BRAKES MAKE A GRINDING NOISE AND AT FIRST THE PEDAL RESISTS, THEN IT GIVES WAY IN, CAUSING THE BRAKE TO NEED TO PRESSED DOWN COMPLETELY BEFORE THE VEHICLE WILL COME TO A STOP. ONCE I REACH THE 20 MPH OR SO, THE ABS LIGHT COMES ON, AND AFTER THAT, THE BRAKES WORK FINE. I TOOK IT TO MY FORD DEALERSHIP, THEY REPORTEDLY DID NOT FIND A PROBLEM WITH THE BRAKES, BUT PERFORMED A RECALL ON ONLY THE ABS LIGHT ITSELF. THIS DID NOTHING FOR THE GRINDING RESISTANCE AND FAILURE OF THE BRAKE PEDAL UPON INITIALLY NEEDING TO STOP, AND STILL THE ABS LIGHT POPS ON ONCE I REACH 20-25 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485208November 19, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE SITTING AT A TRAFFIC LIGHT, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION COOLER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485201November 19, 2012
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
GOING BETWEEN 34-37 MPH TODAY, MY VEHICLE COMPLETELY STALLED UPON SLIGHT DECELERATION AS I WAS ATTEMPTING TO SWITCH INTO ANOTHER LANE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485237November 19, 2012
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, POWER TRAIN
WHILE PULLING ONTO HIGHWAY ONRAMP THE VEHICLE BEGAN TO JERK VIOLENTLY AND SUDDENLY SHUT DOWN AND WOULD NOT ACCELERATE. IT WAS A BUSY TRAFFIC TIME AND THE SUDDEN DECELERATION OF MY VEHICLE CAUSED OTHERS TO HAVE TO SUDDENLY BRAKE TO AVOID A COLLISION. PULLED VEHICLE TO SIDE OF THE ROAD AND SHUT IT OFF. RESTARTED AND THE PROBLEM SEEMED TO BE FIXED. BEGAN DRIVING VEHICLE TO DEALER WITH HAZARD LIGHTS AND PROBLEM OCCURRED ABOUT 4 MORE TIMES. DEALER REPLACED THROTTLE BODY ASSEMBLY, WHICH FIXED THE PROBLEM. IT WAS A SCARY INCIDENT AS WE WERE JUST SECONDS AWAY FROM JOINING HEAVY TRAFFIC ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485050November 18, 2012
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
PRIOR TO THE INCIDENT IN QUESTION THE CAR HAD A FEW DAYS OF ABNORMAL BEHAVIOR INCLUDING HESITATION AND ROUGH IDLE. THE INCIDENT OCCURRED ON CHRISTMAS EVE WHILE I WAS DRIVING DOWN A TWO LANE HIGHWAY. WHILE TRAVELING 50 MPH THE CAR LOST POWER AND ALTHOUGH I WAS TERRIBLY SCARED, I MANAGED TO GET OFF THE HIGHWAY SAFELY. I WAS TOLD THAT THE COMPUTER FAILED (PCM) WHICH IS VERY EXPENSIVE TO FIX HENCE THE REASON IT HAS BEEN ALMOST A YEAR. I AM A RETIRED WIDOW RAISING MY 12 YEAR OLD GRANDDAUGHTER FEELING STUCK BETWEEN A ROCK AND A HARD PLACE; NOT ABLE TO AFFORD THE REPAIRS AND UNABLE TO DO THINGS WITHOUT A CAR. I SEE THAT MANY MANY OTHERS HAVE HAD THIS SAME ISSUE, PLEASE HELP FORD FACE THEIR NEGLECT WITH REGARD TO THIS ISSUE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485002November 17, 2012
VISIBILITY
MY FAMILY WAS ABOUT TO LEAVE ON A TRIP, MY WIFE CLOSED THE REAR TRUNK OF OUR 2010 FORD ESCAPE, AND THE WINDOW ON THE REAR TRUNK SHATTERED COMPLETELY. THERE WAS ABSOLUTELY NO OBSTRUCTION; THE WINDOW EXPLODED ON IMPACT. BROKEN GLASS FELL IN ALL DIRECTIONS: IN THE CAR, IN THE PARKING LOT, ON MY WIFE, AND AROUND THE NEIGHBORING CARS. WE CLEANED UP THE GLASS ON THE GROUND AND DROVE THE CAR TO OUR DEALERSHIP. WE HAVE A FULL BUMPER-TO-BUMPER WARRANTY, BUT WERE TOLD THIS TYPE OF DAMAGE IS "UNWARRANTABLE." AS IT WAS EXPLAINED TO ME, ANY INSTANCE IN WHICH A WINDOW SHATTERS COMPLETELY AND GLASS SHARDS FALL INSIDE THE CAR, FORD CONCLUDES THERE MUST HAVE BEEN AN OBSTRUCTION AND DOES NOT COVER THE COST OF REPLACEMENT. FORD'S CORPORATE OFFICE SAID THEY COULD NOT OVERTURN THE SERVICEMAN'S CONCLUSION UNLESS THERE WAS A RECALL ON THE PART IN QUESTION. I BELIEVE THIS IS AN ABUSE. THE WINDOW IS CLEARLY DEFECTIVE: I HAVE BEEN DRIVING FOR SEVENTEEN YEARS AND NEVER WITNESSED A WINDOW EXPLODE AS THIS ONE DID, AND THEN I FIND THAT AT LEAST 18 SIMILAR COMPLAINTS HAVE BEEN FILED WITH THE NHTSA FOR THE SAME ISSUE. TO INSIST THAT A PART MUST BE UNDER RECALL BEFORE THEY HONOR A WARRANTY IS AN UNREALISTIC HURDLE THAT FORD PUTS IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485004November 17, 2012
VEHICLE SPEED CONTROL
AFTER STARTING THE CAR, THE GAS PEDAL FELT LIKE IT HAD A BRICK UNDER IT. IT WOULD NOT MOVE. AFTER THE CAR WARMED UP, IT WORKED AGAIN. DURING THE LAST MONTH, THIS HAS HAPPENED IN TRAFFIC, FORCING ME TO PULL OFF THE ROAD SINCE I COULD NOT ACCELERATE, SEVERAL TIMES IN VERY HEAVY TRAFFIC. WHILE DRIVING RECENTLY, ON THE HIGHWAY, HOURS AFTER BEGINNING MY TRIP, THE ACCELERATOR BECAME STUCK, FOR 2 OR 3 SECONDS, CAUSING ME GREAT CONCERN. NOW, EVERY MORNING I HAVE TO WAIT ABOUT 15 MINUTES FOR THE PEDAL TO FREE ITSELF IN ORDER TO BE ABLE TO DRIVE THE VEHICLE. IT STICKS OFF AND ON AT LEAST TWICE DURING THE WARM UP PERIOD. I DON'T HAVE EXACT DATES, BUT THIS HAS HAPPENED SEVERAL TIMES DURING THE LAST FEW MONTHS INTERMITTENTLY AND HAS BEEN VERY FRIGHTENING WHEN IT HAPPENS IN TRAFFIC. THIS HAPPENED TO ME A FEW YEARS AGO, A TIME OR TWO, BUT THE PROBLEM WENT AWAY. NOW IT IS A DAILY OCCURRENCE. THE COOLER TEMPERATURE SEEMS TO BE A FACTOR. I AM RELUCTANT TO BRING THE VEHICLE TO A FORD DEALER SINCE I HAVE READ MANY POSTINGS FROM PEOPLE WHO HAVE BEEN UNSUCCESSFUL GETTING THE PROBLEM CORRECTED, EVEN AFTER SPENDING A SIZEABLE AMOUNT OF MONEY. ADDITIONALLY, I CANT FIND ANY EVIDENCE THAT FORD HAS ANY IDEA HOW TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484875November 16, 2012
VEHICLE SPEED CONTROL
SUDDEN AND RAPID UNCONTROLLABLE ACCELERATION AFTER REMOVING MY FOOT FROM ACCELERATOR. DESPITE MY BEST EFFORTS TO BRAKE AND ARREST MY MOVEMENT THE VEHICLE STILL WAS MOVING FORWARD. I IMPACTED THE REAR END OF A TRUCK THAT THANKFULLY WAS HEAVY ENOUGH TO COMPLETELY STOP MY FORWARD MOVEMENT. I HAD THIS VEHICLE IN MY LOCAL FORD DEALER TO ADDRESS THE CRUISE CONTROL RECALL. I WAS ASSURED BY THE TECHNICIANS THAT IT WAS INDEED MODIFIED (THAT THE PLASTIC ENGINE COVER WAS FITTED WITH NEW LONGER FITTINGS/BOLTS). THIS UNCONTROLLABLE ACCELERATION INCIDENT HAPPENED AFTER ALLEGED RECALL/REPAIR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10484976November 16, 2012
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
ON WAY HOME, CAR SHUT OFF WHILE GOING 35 MPH. COILS STARTED TO SMOKE. TOWED TO NEAREST DEALER AND WAS TOLD ALL COILS, PLUGS AND POWERTRAIN MODULE NEEDS TO BE REPLACED AT $2500. RESEARCHED LEGITIMATE WEBSITES AND FOUND MANY OWNERS WITH SAME PROBLEM THAT HAD FIXED MORE THAN ONCE AT $2500. WAS TOLD BY DEALER THAT NHTSA ONLY RECALLS FOR SAFETY & EMISSIONS. THIS IS CLEARLY A SAFETY ISSUE, ESPECIALLY IF GOING A HIGH SPEED ON INTERSTATE AND CAR SHUTS OFF WITHOUT WARNING. THANKFULLY MY KIDS WERE NOT IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484749November 15, 2012
STEERING
POWER STEERING FAILS FOR SEVERAL SECONDS WHEN TURNING STEERING WHEEL TO A HARD LEFT OR RIGHT. MOST COMMONLY OCCURS WHEN PARALLEL PARKING. THE PROBLEM STARTED OUT AS A ONCE IN A WHILE EVENT AND IS NOW BECOMING MORE FREQUENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484836November 15, 2012
ENGINE AND ENGINE COOLING
FORD I NEED HELP...MY SENIOR PARENTS JUST PURCHASED A 2012 FORD ESCAPE AND IT HAS AN INTERIOR CARBON MONOXIDE LEAK. AND WE HAVE TAKEN IT TO THE DEALER AND HAVE BEEN INFORMED THAT THE DEALER DOES NOT HAVE THE EQUIPMENT TO TEST FOR CARBON DIOXIDE LEAK. MY PARENTS GOT DIZZY AND GOT SICK FROM THE CARBON MONOXIDE LEAK. WE HAVE A FORD WARRANTY AND NOW I FEEL WE ARE GETTING THE RUN AROUND. WE HAVE BEEN LEAVING MESSAGES FOR [XXX] AT THE FORD MOTOR CUSTOMER RELATIONS DEPT. WE JUST LEFT A ANOTHER MESSAGE AND WE WERE TOLD SHE IS OUT TO LUNCH. MY PARENTS HAVE BEEN WITHOUT A CAR FOR OVER 3 WEEKS. AND TO TOP IT ALL OFF THE FORD STORE OF SAN LEANDRO- SERVICE MANAGER NAMED [XXX]SAYS TO JUST COME PICK UP THE VEHICLE BECAUSE THEY DO NOT HAVE THE EQUIPMENT TO CHECK FOR THIS LEAK.. I DO NOT WANT MY PARENTS TO DIE IN A CAR WITH A CARBON MONOXIDE LEAK. IF YOU CAN HELP LET ME THIS IS HOW FORD TREATS SENIOR CUSTOMERS. WE ARE IN CALIFORNIA, IT IS A 2012 FORD ESCAPE. PLEASE HELP A CUSTOMER WITH A FORD CAR THAT HAS A CARBON MONOXIDE LEAK,.,,,,,,,,,,,,, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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