Ford Escape Complaints

29,499 consumer complaints on file.

#10483874November 9, 2012
ENGINE
I WAS TRYING DOWN THE HIGHWAY DOING ABOUT 55 MPH ALL THE LIGHTS CAME ON THE CAR, I WAS ABLE TO GET TO THE SIDE OF THE ROAD. I STOPPED THE CAR FOR ABOUT 5 MINUTES WAS ABLE TO RESTART AND DRIVE ANOTHER 1/2 MILE AND IT HAPPENED AGAIN. GOT THE CAR TOWED TO A MECHANIC, WHO PLACED ENGINE ON CODE MACHINE AND STATES MY ENGINE COILS WERE BAD. REPLACED ALL OF MY ENGINE COILS AND THE CAR IS STILL RIDING LIKE A DUMP TRUNK. TOOK DO A FORD DEALERSHIP WHO CHARGED ME 160.00 TO PUT ON MACHINE AND TOLD ME IT WAS MY ENGINE COILS, I HAVE REPLACED ALL THE COILS. I AM JUST AT MY WITTS END. I WILL NOT EVER BUY A FORD AGAIN. AS A SIDE NOTE, I PUT A TRANSMISSION IN THIS TRUCK ABOUT 2 YEARS AGO AND THE DEALER WHO FIXED MY CAR, DIDN'T EVEN GIVE ME A RENTAL TO DRIVE. ITS A NEW AND USED CAR DEALERSHIP AND THEY COULDN'T EVEN GIVE ME ONE OF THEIR CARS TO DRIVE. ARE YOU SERIOUS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483695November 8, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE STOPPED IN A PARKING SPACE, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT NOTICED THAT THE PEDAL HAD BECOME HARD AND WOULD NOT RESPOND. THE CONTACT PLACED THE VEHICLE IN NEUTRAL AND THEN BACK INTO DRIVE WHILE CONTINUALLY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. THE VEHICLE JERKED FORWARD AND PROCEEDED TO ACCELERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483737November 8, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND EXITING A RESIDENTIAL DRIVEWAY, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THREE YEARS PRIOR TO THE RECENT FAILURE, THE CONTACT TOOK THE VEHICLE TO THE DEALER BECAUSE THE ACCELERATOR PEDAL HAD BECOME EXTREMELY DIFFICULT TO DEPRESS. THE DEALER MADE REPAIRS TO THE ACCELERATOR PEDAL AT THAT TIME BUT THE CONTACT WAS UNSURE OF THE EXACT REPAIRS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 95,025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483744November 8, 2012
POWER TRAIN
TRANSMISSION LUNGING BACK AND FORTH FOR ABOUT THREE SECONDS. THESE HAPPEN AT LEAST ONCE A WEEK AND ARE BECOMING MORE FREQUENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483581November 7, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED WHEN HE APPLIED PRESSURE TO THE ACCELERATOR IT FROZE AND STUCK IN PLACE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND WAS INFORMED THE FAILURE WAS DUE TO A THROTTLE CABLE BECOMING DETACHED FROM THE PEDAL. THE FAILURE RECURRED NUMEROUS TIMES BUT ONLY WHENEVER THE WEATHER WAS COLD. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,000. UPDATED 01/15/13*LJ UPDATED 1/23/2013 *JS THE CONSUMER STATED THE FAILURE WAS REPAIRED TWICE AND THE FAILURE RECURRED. UPDATED 1/23/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483595November 7, 2012
VEHICLE SPEED CONTROL
DURING COLD WEATHER, THE GAS PEDAL WILL STICK AND NOT ACCELERATE OR RELEASE. IT WILL NOT RELEASE FOR SOMETIMES UP TO TEN MINUTES. THIS HAPPENS SEVERAL TIMES OVER SEVERAL DAYS IN A WEEK DURING COLDER MONTHS. THIS HAS BEEN CONSISTENTLY HAPPENING SINCE 2009. THE MOST RECENT ON 11/5/2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483596November 7, 2012
VEHICLE SPEED CONTROL
WHILE TRAVELING ON THE INTERSTATE IN THE LEFT LANE DURING RUSH HOUR TRAFFIC, THE GAS PEDAL STUCK AND WOULD NOT ACCELERATE ANY LONGER. CAUSED OTHER CARS TO SUDDENLY SLOW WHILE TRYING TO GET OFF TO THE RAMP. THE PEDAL WOULD NOT RELEASE FOR APPROXIMATELY 10 MINUTES. THEN AFTER TRAVELING MAYBE 20 YARDS, THE PEDAL STUCK AGAIN FOR ANOTHER 5 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483602November 7, 2012
STEERING
FIRST THING THIS MORNING I DROVE VEHICLE APPROX. 1/4 MILE TO INTERSECTION. STEERING WAS FINE. WAITED FOR TRAFFIC TO CLEAR AND THEN ATTEMPTED TO TURN. POWER STEERING HAD COMPLETELY FAILED. I WAS ABLE TO RETURN HOME BUT TURNING THE VEHICLE AROUND AND STEERING WAS VERY DIFFICULT. I SHUT OFF THE ENGINE AND LET THE CAR SET FOR A MINUTE AND THEN RESTARTED. THE POWER STEERING HAD RETURNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483598November 7, 2012
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, POWER TRAIN
A PROBLEM THAT SURFACED AGAIN AFTER EXPERIENCES MANY TIMES SINCE THE ABOVE MENTIONED INCIDENT DATE: A WRENCH SIGN WAS COMING ON THE DASHBOARD FREQUENTLY, AND SOMETIMES DISAPPEARED ITSELF WITHOUT DOING ANYTHING.SIMILAR SIGN OR INDICATION FOR OIL CHANGE WAS ALSO EXPERIENCED EVEN AFTER A SCHEDULED OIL CHANGE WAS DONE WITH THE DEALER. WHEN THE PROBLEM WAS REPORTED IN EARLY PERIOD, I (THE CUSTOMER) WAS ADVISED TO DISREGARD, BECAUSE THE MECHANIC FORGOT TO RESET AFTER THE OIL SERVICE, WHEN FORD CUSTOMER SERVICE WAS NOTIFIED TODAY (11/7/12), IT WAS ACKNOWLEDGED AS A SERVICE ISSUE, WHICH I DO NOT AGREE. SINCE THE PROBLEM EXISTED WHEN THE VEHICLE WAS NEW IN EARLY STAGES AFTER THE PURCHASE, MY CONCERN IS THAT THIS IS A MANUFACTURING DEFECT WITH BATTERY DOOR WHICH MALFUNCTIONS, AND DOES NOT ALLOW VENTILATION ON & OFF. THE BATTERY WAS DOWN, ALL CONTROLS DISAPPEARED AND THE CAR WAS LOCKED IN POSITION ABOUT TWO YEARS AGO (APPROXIMATE JUNE 2010). THAT TIME A MAJOR SERVICE WAS PERFORMED, WHICH REQUIRED A MONTH LONG PERIOD TO FIX IT. (SAFECAR REFERENCE 365127). UNFORTUNATELY, I NEVER HEARD BACK FROM YOUR OFFICE ON THIS PAST ISSUE AND COMPLAINT. SINCE BOTH PROBLEMS HAVE TO DO WITH BATTERY AND MONITORING DEVICES, I WOULD LIKE TO INFORM FOR SAFETY OF ALL USING THIS MODEL. PLEASE LET ME KNOW YOUR FINDINGS ON BATTERY VENT DOOR FUNCTIONING. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483621November 7, 2012
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING WRENCH LIGHT AND ENGINE LIGHT ILLUMINATED WITH SUDDEN LOSS OF POWER VERY DANGEROUS. IF IT WOULD HAVE HAPPENED .5 MILES LATER MERGING ONTO HIGHWAY DURING RUSH HOUR COULD HAVE BEEN FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483643November 7, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVING DOWN HIGHWAY AT APROX. 55 MPH. THEFT LIGHT CAME ON IN VEHICLE AND VEHICLE QUICKLY DECELERATED. FROM THE RESEARCH THAT I GATHERED, THIS IS A KNOWN PROBLEM TO FORD. FAULTY SPARK PLUGS WERE INSTALLED IN SOME 2005 ESCAPES. THE SPARK PLUGS EMIT A RADIO FREQUENCY THAT CAUSE THE COILS TO BASICALLY FRY YOUR COMPUTER. FORD HAS RELEASED A BULLETIN ABOUT THIS (TSB 09-2-6) BUT REFUSES TO ISSUE A RECALL. THIS IS A HUGE SAFETY ISSUE, AS DECELERATING ON A MAJOR HIGHWAY WITHOUT BRAKE LIGHTS HAS THE POTENTIAL TO CAUSE A TERRIBLE ACCIDENT. CONTACTED FORD'S CORPORATE OFFICE AND WAS OFFERED NO ASSISTANCE. I WOULD LIKE TO HAVE MY SPARK PLUGS AT LEAST CHECKED AT NO CHARGE. THE COST, FOR ONLY CHECKING THE SPARK PLUGS TO SEE IF THEY ARE THE ONES AFFECTED IS $90. I BELIEVE THAT THIS SHOULD BE A RECALL. FORD IS WELL AWARE OF THE PROBLEM BUT REFUSES TO TAKE ANY STEPS TO FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483653November 7, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 55 MPH THE CONTACT STATED THE THEFT WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483479November 6, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE PARKED SHE PLACED THE VEHICLE IN REVERSE AND DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT NOTICED THE ACCELERATOR PEDAL WAS STIFF AND WOULD NOT MOVE. AFTER DEPRESSING THE ACCELERATOR PEDAL CONTINUALLY IT FINALLY RESPONDED. THE FAILURE OCCURRED WHILE STOPPED AT A TRAFFIC LIGHT AS WELL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THERE WAS A MANUFACTURER RECALL BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483480November 6, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE WOULD HEAR A LOUD WHISTLING NOISE. WHEN SHE WOULD DEPRESSES THE BRAKES THE NOISE WOULD STOP. THE VEHICLE WAS LATER TAKEN TO A DEALER WHO DIAGNOSED THAT THE MASTER CYLINDER WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THERE WERE NO RECALLS ON HER VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 203,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 230,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483489November 6, 2012
ENGINE, POWER TRAIN
I HAVE A 2010 FORD ESCAPE THAT SURGES FORWARD WHEN I COME TO A STOP. THE RPM RISES AND I HAVE TO STAND ON THE BRAKE TO KEEP IT GOING FORWARD. NO FAULT LIGHTS COME ON. I HAVE HAD IT CHECKED A WEEK A GO, THEY COULD NOT FIND ANY PROBLEM. NO CODES OR ANYTHING. PLEASE HELP ME WITH THIS MATTER.I,M AFRAID TO HAVE MY WIFE DRIVE THIS CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483516November 6, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE MYTOUCH SYSTEM FAILED AND WOULD NOT ALLOW HER TO MAKE A CALL. IN ADDITION, THE MYTOUCH SYSTEM WOULD NOT PROPERLY RESPOND TO COMMANDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR TESTING ON SEVERAL OCCASIONS WHERE THE DEALER ADVISED THAT THE MYTOUCH CHIP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT SOMEONE WOULD CALL THE CONTACT AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,083.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483335November 5, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROMA TRAFFIC STOP THE VEHICLE STALLED. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT TO TRY TO REACH OUT TO THE MANUFACTURER AND DID NOT OFFER ANY ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED ON ANY RECALLS. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483375November 5, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT SHE CLOSED HER LIFT GATE AND THE WINDOW EXPLODED. THE CONTACT STATED THAT SHE SUSTAINED MINOR CUTS FROM THE GLASS. THE VEHICLE WAS TAKEN TO A GLASS REPAIR SHOP AND THEY STATED THAT THE WINDOW MAY HAVE BEEN OFF TRACK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THEY WERE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10483393November 5, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING THE AIR BAG LIGHT ERRONEOUSLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,060 AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483042November 5, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2001 FORD ESCAPE. CONSUMER REQUESTS REIMBURSEMENT FOR ABS MODULE REPLACEMENT.*SMD THE CONSUMER STATED SHE WROTE TO FORD THREE TIMES, IN AN ATTEMPT TO GET REIMBURSEMENT FOR THE REPLACEMENT OF A DEFECTIVE AND RECALLED ABS MODULE. RECALL #12V005000. *JB THE CONSUMER STATED FORD SENT HER A REIMBURSEMENT CHECK. THE DISPUTE HAS BEEN RESOLVED. UPDATED 11/21/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape