Ford Escape Complaints

29,499 consumer complaints on file.

#10492395January 13, 2013
SERVICE BRAKES
IN AUG 2012 WE WERE ON OUR WAY BACK FROM A VACATION AND OUR ABS LIGHT CAME ON, ALONG WITH A FLASHING 4X4 LIGHT. WE HAD NO IDEA WHAT IT WAS OR WHAT TO DO. THE VEHICLE DROVE FINE AND STOPPED FINE, EXCEPT FOR A COUPLE OF TIMES IT FELT AS IF THE ABS ENGAGED ON DRY CEMENT. WE STOPPED TO EAT AND SHOP FOR A FEW HOURS AND THE LIGHTS WERE OFF WHEN WE GOT BACK IN THE VEHICLE. THEY DIDN'T COME ON AGAIN UNTIL A FEW DAYS AGO (JAN 2013). HOWEVER, I HAD BEEN COMPLAINING TO MY HUSBAND RECENTLY THAT THE BRAKES DIDN'T SEEM TO WORK RIGHT. I HIT ICE AND THE ABS DIDN'T ENGAGE ..NO LIGHT EITHER..BUT THE GRINDING SOUND ONCE IN AWHILE WAS STILL THERE. SO WE TOOK IT IN AND PUT IT ON THE COMPUTER TO DIAGNOSE THE PROBLEM. CAME BACK WITH 2 CODES U2023 AND C1234. WHICH MEANS THE RIGHT FRONT TONE RING IS BAD. AFTER SEARCHING THE INTERNET, I FOUND THIS TO BE A VERY COMMON PROBLEM. ALSO GOT UNDER THE TRUCK AND SURE ENOUGH THE TONE RING IS CRACKED AND SPINNING AROUND LOOSELY. THE SAFETY ISSUE HERE IS THE ABS WILL LOCK UP RANDOMLY ON DRY CEMENT WHEN YOU START TO APPLY YOUR BRAKES. WHICH THEN YOU CAN'T COMPLETELY CONTROL YOUR VEHICLES DIRECTION AND IF YOU TAKE YOUR FOOT OFF THE BREAK TO CONTROL YOUR VEHICLE, THEN YOU MAY HIT SOMEONE OR SOMETHING. I AM THANKFUL FOR ALL THE INFO I HAVE FOUND SO WHEN IT GETS REPAIRED THEY CAN'T SCREW ME OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492217January 11, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THE STEERING WHEEL BECAME HARD TO TURN WHILE DRIVING IN TRAFFIC. THE STEERING WHEEL RETURNED TO ITS NORMAL POSITION WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 3/20/13 *CN THE CONSUMER STATED THERE WAS A COMPLETE LOSS OF POWER STEERING WHEN ACCELERATING FORWARD FROM AN IDLE POSITION. UPDATED 04/17/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492221January 11, 2013
STRUCTURE:BODY
IT WAS ABOUT 30 DEGREES AND MY 13 YEAR OLD DAUGHTER WENT TO PUT A ITEM IN MY 2011 FORD ESCAPE PARKED IN MY DRIVE WAY. UPON CLOSING THE REAR LIFT GATE THE GLASS SHATTERED INTO TINY PIECES. THIS CAUSED SCRATCHES AND OTHER BODY DAMAGE TO THE VEHICLE WHEN THE HYDRAULIC ARMS AND WIPER BLADE ASSEMBLY GAVE WAY WHEN THE GLASS SHATTERED. THE VEHICLE IS 2 YEARS OLD AND UNDER WARRANTY. I CALLED THE DEALER WHERE I PURCHASED IT AND WAS TOLD TO TURN IT INTO MY INSURANCE. NO OTHER HELP WAS OFFERED!!! MIND YOU ITS 30 DEGREES OUT AND I HAVE 2 YOUNG CHILDREN AND LIVE IN A RURAL AREA. I DID AS I WAS TOLD AND REPORTED TO MY INSURANCE CO. THEY TRIED TO HOOK ME UP WITH SEVERAL GLASS PLACES WITH NO LUCK. THE CLOSEST WAS 35 MILES AWAY AND SAID IT WOULD BE ABOUT 2 WEEKS TO GET THE GLASS BECAUSE ITS NOT SOMETHING THEY HAVE IN STOCK. I HAD TO DRIVE TO A LOCAL MECHANIC WITH NO REAR WINDOW IN THE MIDDLE OF WINTER WITH TWO KIDS JUST TO GET IT COVERED WITH PLASTIC SO I COULD HAVE A CAR TO DRIVE. AM I WRONG TO THINK FORD COULD HAVE DONE MORE TO HELP???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492249January 11, 2013
POWER TRAIN, ENGINE
STOP AND SPEED UP AND NOT WANT TO MOVE HAD TO REPLACE THROTTLE BODY UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492246January 11, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED WHEN SHE STARTED THE VEHICLE THE STEERING WHEEL BEGAN TO FAIL. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 91,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492281January 11, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE CHECK WRENCH LIGHT ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED WHERE IT BEGAN TO FUNCTION PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 57,000. ..UPDATED 02/01/13 *BF THE CONSUMER STATED THE FAILURE OCCURRED MULTIPLE TIMES AT VARIOUS SPEEDS WHICH WOULD CAUSE THE VEHICLE TO POWER OFF UNEXPECTEDLY AND WITHOUT CONTROL. THE DEALER ADVISED THE ISSUE WAS STUCK THROTTLE. UPDATED 02/08/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492148January 10, 2013
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH AND APPROACHED A STOP SIGN. THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THERE WAS A DELAYED RESPONSE AND THE TRACTION CONTROL AND ABS WARNING INDICATORS ILLUMINATED. IN ADDITION, THERE WAS A LOUD GRINDING NOISE HEARD FROM THE VEHICLE. AFTER REPEATED ATTEMPTS, THE VEHICLE HALTED. THE ENGINE WAS TURNED OFF AND WHEN RESTARTED, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO PERFORM A DIAGNOSIS WITHOUT THE MALFUNCTION OCCURRING WHILE BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492191January 10, 2013
POWER TRAIN, ENGINE
THIS HAPPENED FIRST ON JANUARY 7 AND AGAIN TODAY JJNUARY 10, 2013. THE CAR SUDDENLY STOPS. THE YELLOW WRENCH WARNING LIGHT COMES ON AND INDICATES THROTTLE CONTROL PROBLEM. CAN TURN CAR OFF AND RESTART AND DRIVE NORMALLY. IT WAS VERY SCARY AS MY WIFE WAS LEFT IN THE DARK IN THE MIDDLE OF A BUSY STREET. IT SEEMS TO BE VERY INTERMIITENT. I HAVE READ OTHERS REPORTS OF THIS AND FORD APPARENTLY IS NOT TAKING ACTION. THIS IS VERY DANGEROUS SITUATION WHICH MANY HAVE REPORTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492202January 10, 2013
STEERING
DROVE VEHICLE YESTERDAY, NO PROBLEMS. THIS MORNING STARTED TO DRIVE AND LOST POWER STEERING. MADE IT BACK HOME BUT COULD HAVE BEEN BAD IF ON HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492070January 10, 2013
STEERING
MY 2009 FORD ESCAPE (ESCAPE HYBRID) WAS BEING DRIVEN INTO A TURN AT 35+ MILES PER HOUR. THE STEERING LOCKED UP AS I ENTERED THE TURN WHICH FORCED ME TO HIT THE BRAKES AND GO SKIDDING ACROSS FULL SPEED ONCOMING TRAFFIC - I NARROWLY AVOIDED A HEAD ON CRASH, WHICH LIKELY WOULD HAVE RESULTED IN MANY INJURIES OR WORSE. THE VEHICLE CAME TO REST AFTER SKIDDING ACROSS THE TRAFFIC LANES IN THE SAFETY LANE AREA OF THE FAR SIDE OF THE ROAD. AFTER STOPPING, I FOUND THE STEERING WHEEL WAS STILL 99% LOCKED UP - I TURNED OFF THE CAR AND THEN AFTER A FEW MINUTES TO GAIN MY COMPOSURE, I RESTARTED THE CAR AND FOUND THAT STEERING HAD BEEN RESTORED - I DROVE HOME (NEARBY) AT A SPEED OF 25 MPH. VEHICLE WAS TAKEN TO THE FORD DEALER WHO CONFIRMED THAT THE TORQUE SENSOR / STEERING COLUMN / POWER STEERING SYSTEM - HAD FAILED CAUSING STEERING LOCKUP. AN ENTIRE STEERING COLUMN UNIT WAS REPLACED AT MY COST OF ~$1500. THE UNEXPECTED FAILURE OF THIS CRITICAL COMPONENT IS VERY LIKELY GOING TO CAUSE ACCIDENTS, INJURIES AND OR FATALITIES AS MORE FORD ESCAPES ENTER THE MILEAGE AT WHICH THE STEERING COLUMN / POWER STEERING FAILS AND LOCKS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492076January 10, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING FAILED. THE CONTACT ALSO STATED THAT A STRANGE NOISE EMITTED FROM THE ENGINE COMPARTMENT WHILE MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE STEERING COLUMN NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE REPROGRAMMED. THE TECHNICIAN ALSO STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492092January 10, 2013
VEHICLE SPEED CONTROL, ENGINE
MY CAR'S GAS PEDAL FELT LIKE IT BECAME STUCK, ALMOST FEELING LIKE THE CAR WAS IN NEUTRAL EVEN THOUGH IT WAS IN DRIVE. I WAS ON A HILL. THEN SUDDENLY IT SPED OFF FAST WITH A JOLT. OUR MECHANIC SAID IT NEEDS A NEW THROTTLE. AFTER DOING RESEARCH ON MY CAR'S MAKE & MODEL, IT APPEARS THAT THIS HAS BEEN AN ONGOING CONCERN. IT'S VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491950January 9, 2013
ENGINE
I WAS DRIVING MY VEHICLE IN THE CENTER SOUTHBOUND LANE ON ROUTE 93 THROUGH THE THOMAS P. O'NEILL TUNNEL IN BOSTON WHEN ALL OF A SUDDEN, WITHOUT ANY WARNING, MY CAR STALLED. THE RED ENGINE LIGHT AND OIL LIGHT CAME ON AND THE CAR BEGAN DECELERATING. THERE WAS A TREMENDOUS AMOUNT OF TRAFFIC AND I AM UNBELIEVABLY LUCKY TO HAVE AVOIDED AN ACCIDENT. I GUIDED THE CAR TO THE RIGHT LANE (THERE ARE NO BREAKDOWN LANES IN THE TUNNEL). I TURNED THE CAR OFF AND RESTARTED IT AND WAS ABLE TO CONTINUE MY DRIVE TO MY DESTINATION. I HAVE READ THAT THERE IS AN INVESTIGATION INTO THE THROTTLE BODY ON THIS VEHICLE. THIS IS INCREDIBLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491949January 9, 2013
ENGINE
AS I WAS TURNING INTO MY DRIVEWAY AT ABOUT 5MPH MY VEHICLE STALLED HALLWAY IN THE DRIVEWAY AND HALFWAY IN THE STREET. THE RED ENGINE LIGHT AND OIL LIGHT CAME ON. I PUT THE VEHICLE IN PARK AND RESTARTED IT. THERE WERE NO LIGHTS ON THE DASHBOARD AT THAT TIME AND I WAS ABLE TO DRIVE INTO THE DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491961January 9, 2013
STEERING
UNABLE TO STEER VEHICLE DUE TO LOSS OF POWER STEERING, AFTER RESTARTING VEHICLE PROBLEM WENT AWAY BUT RETURNED WHILE IDLING AT A STOP. THE STEERING WHEEL BEGAN PULSATING AND MOVING ON IT'S OWN. HAD TO HAVE VEHICLE TOWED TO REPAIR FACILITY BECAUSE IT WAS UNSAFE TO DRIVE. STEERING WOULD UNEXPECTED LOOSE POWER ASSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491970January 9, 2013
STEERING
FOR THE LAST 6 WEEKS, MY STEERING COLUMN WOULD SHAKE WHEN CAR WAS IDLING. I ATTEMPTED TO BACK OUT OF A PARKING SPACE PN 12-4-12 AND THE POWER STEERING DID NOT WORK. I RESTARTED THE ENGINE AND IT BEGAN WORKING. SINCE THEN, THIS HAS HAPPENED AT LEAST ONCE A DAY. ON 1-4-13, THE POWER STEERING BECAME NO LONGER FUNCTIONAL. THE ONLY PLACE THAT COULD REPAIR THIS PROBLEM IS AT THE LOCAL FORD DEALERSHIP IN MY TOWN. IT IS WELL KNOWN DEALERSHIPS CHARGE MORE FOR REPAIRS THAN PRIVATE GARAGES. THE COST WILL BE $1300 AND IT WILL TAKE 2 TO 3 DAYS TO COMPLETE THE REPAIR. TECHNICIAN STATED THE SENSOR IN THE STEERING COLUMN WAS UNABLE TO BE REPLACED, SO THE ENTIRE STEERING COLUMN WOULD HAVE TO BE REPLACED. I DO ROUTINE MAINTENANCE ON MY VEHICLE AND AM CURIOUS WHY THIS PROBLEM WASN'T INVOLVED IN A RECALL. IT IS A DEFINITE SAFETY ISSUE!! WHILE SEARCHING ONLINE, I FOUND MANY OTHERS WHO EXPERIENCED THE SAME PROBLEM. WHILE MY CAR WAS UNDER AN EXTENDED WARRANTY, ANOTHER STEERING PROBLEM OCCURRED, BUT THE WARRANTY COVERED THE REPAIR EXPENSE. FORTUNATELY, I HAVE ENOUGH IN SAVINGS TO COVER THIS REPAIR, BUT AM NOT PLEASED ABOUT IT. MY CAR IS ONLY 5 YEARS OLD AND I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE I HAVE OWNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492035January 9, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE REAR PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER TO DETERMINE IF THERE WERE ANY RECALLS FOR THE VEHICLE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 165,319.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492044January 9, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE TRAVELING NORTHBOUND ON INTERSTATE 476 CAR SUDDENLY LOST POWER AND WOULD REFUSE TO ACCELERATE OVER 10 MPH. LUCKILY IT WAS EARLY ON A SUNDAY MORNING, AND NOT HIGH-TRAFFIC TIME, WE SUCCESSFULLY PULLED THE CAR OVER TO THE SHOULDER. OUR MECHANIC HAS BEEN WORKING ON AND RESEARCHING THE ISSUE. TURNS OUT FORD IS AWARE AND HAS ISSUED A "SERVICE BULLETIN" THAT THE COMPUTER IS FAULTY, AND AFFECTS THE CATALYTIC CONVERTERS, SPARK PLUGS, AND COILS. A QUICK SEARCH ON CAR COMPLAINTS TOLD US WE WERE NOT THE ONLY ONES, AND IT APPEARS TO BE A TIME RATHER THAN MILEAGE FAILURE. WHILE MOST ARE COMPLAINING ABOUT THE MINIMUM $2,000 FIX, WE ARE THANKFUL IT DID NOT CAUSE HARM TO US OR ANYONE ELSE. HOW MANY 2005 FORD ESCAPES ARE ON THE ROADS THESE DAYS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491784January 8, 2013
ENGINE
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE POWER CONTROL MODULE, THE CONNECTING COILS, AND SPARK PLUGS WOULD ALL NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491794January 8, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE STALLED AND THE SERVICE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS CONFIRMED THAT THE THROTTLE CASING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 12,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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