Ford Escape Complaints

29,499 consumer complaints on file.

#10493596January 21, 2013
STEERING, ELECTRICAL SYSTEM, WHEELS
MY FORD ESCAPE IS MY FAMILY AND WORK VEHICLE. ONE MORNING I STARTED IT AFTER IT WAS PARKED IN COLD OVERNIGHT, ENGINE STARTED BUT THE STEERING WAS STUCK, THOUGHT BATTERY WAS BAD. RESTARTED SEVERAL TIMES UNTIL STEERING LOOSENED UP. DROVE CAR AND EVERY STOP LIGHT OR WHILE IDLING, THE STEERING WHEEL VIBRATED SO HARD AND HAVE TO HOLD IT STEADY, THOUGHT, TIME TO HAVE MY CONTROL ARM REPLACED AGAIN. TOOK IT TO A FRIEND'S CAR SHOP , SAID, THEY'VE BEEN HAVING COSTUMERS BRINGING THEIR FORD ESCAPES LATELY WITH THE SAME PROBLEM. THEY COULDN'T FIX IT. TOLD ME TO GO TO MY DEALERSHIP. DEALERSHIP DIAGNOSED IT , ELECTRONIC STEERING PROBLEM $90 FOR DIAGNOSIS, $1100 PARTS AND LABOR, ABOUT 3-DAYS TO ORDER FOR PARTS. TOO EXPENSIVE AND DANGEROUS, NEEDS TO HAVE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493531January 20, 2013
VISIBILITY/WIPER
I REMOVED SEVERAL BAGS FROM THE BACK OF MY ESCAPE (BY OPENING THE DOOR), NOT OPENING THE GLASS. AFTER CLOSING THE DOOR, I WAS GATHERING THE ITEMS WHEN THE GLASS SUDDENLY SHATTERED. IT WAS A COOL MORNING (LOW 30'S, THE REAR DEFROSTER HAD BEEN ON DURING A ~5 MINUTE DRIVE TO WORK), BUT THE GLASS HAD NOT BEEN TOUCHED, OPENED OR OTHERWISE IMPACTED. MY HAND WAS CUT BY THE GLASS. I LATER LEARNED THAT SEVERAL OTHER YEARS OF THIS MODEL HAVE HAD THIS PROBLEM, BUT THERE WAS NO RECALL FOR THIS MODEL YEAR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10493568January 20, 2013
SERVICE BRAKES
I RETURNED HOME FROM A LOCAL TRIP. PARKED MY FORD ESCAPE IN THE GARAGE. WHEN MY SON ATTEMPTED TO LEAVE WITH THE CAR ABOUT 15 MINUTES LATER, THERE WAS LITTLE BRAKING POWER. HE RETURNED THE CAR TO THE GARAGE AND WE NOTICED A LEAK AROUND THE RIGHT FRONT PASSENGER TIRE. WHEN I INSPECTED THE LEAK UNDERNEATH THE CAR, AND HAD MY WIFE PUMP THE BRAKES, I SAW THE LEAK WAS COMING FROM THE BRAKE LINE CONNECTION OF RUBBER TO METAL UNDER THE WHEEL WELL. I LOOKED ONLINE AND READ SEVERAL ACCOUNTS OF THE SAME ISSUE, WITH THE BRAKE LINE FAILING ON THE 2005 FORD ESCAPE. I WILL BE HAVING MY ESCAPE BRAKE LINE ISSUE REPAIRED THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493474January 19, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
GAS PEDAL STICKS WHEN COLD. THE GAS PEDAL WILL LOCK UP AND NOT UNLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493496January 19, 2013
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE MYFORDTOUCH SYSTEM WITH NAVIGATION IS UNSAFE. DUE TO CONTINUOUS SOFTWARE AND HARDWARE ERRORS, THE LARGE VIDEO SCREEN IS DISTRACTING TO THE DRIVER. PHONE DOES NOT SYNC FROM TIME TO TIME, NAVIGATION DOES NOT ACQUIRE GPS SIGNAL OR VEHICLE POSITION IS INCORRECT. MANY PROBLEMS WITH BLUETOOTH AND USB INTEGRATION, TOO MANY TO LIST HERE. WHEN GLITCHES OCCUR, THE SCREEN OFTEN GOES COMPLETELY BLANK, SHOWING NOTHING AT ALL. I HAVE HAD MY ESCAPE IN FOR SERVICE THREE TIMES FOR THESE PROBLEMS. MY SPOUSE COMPLAINS WHEN SHE RIDES IN THE CAR THAT I AM DISTRACTED BY CONTINUOUS ERRORS OF THE MFT DISPLAY. PROBLEMS WITH MFT SYSTEM HAVE ALSO BEEN NOTED BY CONSUMER REPORTS. I WILL TAKE ADVANTAGE OF THE LEMON LAW TO CORRECT THIS UNSAFE SITUATION WITH MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493468January 18, 2013
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
WHILE DRIVING THROUGH A PARKING LOT MY 2002 FORD ESCAPE SUDDENLY MADE A CLUNKING SOUND THEN SUDDENLY STOPPED. I COULD NOT STEER THE CAR TO THE SIDE OR MOVE IT FORWARD OR BACKWARD. I EXITED THE CAR AND LOOKED AT THE DRIVERS SIDE TIRE AND IT SEEMED FINE . I THEN WENT OVER TO THE PASSENGER SIDE AND SAW THAT MY WHEEL WAS COMPLETELY TURNED IN THE OPPOSITE DIRECTION. I FIGURED THAT I PROBABLY BROKE A TIE ROD. I CALLED AAA TO HAVE THE AUTO TOWED TO A LOCAL SERVICE STATION. WHEN THE TOW DRIVER ARRIVED HE TOOK A LOOK AT MY ESCAPE AND SAID THAT MY SUBFRAME WAS RUSTED SO BAD THAT IT HAD SEPARATED IN TWO. BY DOING THAT MY WHEEL AXLE HAD COMPLETELY SEPARATED FROM THE TRANSMISSION. HIS OPINION WAS THAT IF I WAS DRIVING ON A HIGHWAY AND THIS HAD HAPPENED IT PROBABLY WOULD HAVE CAUSED A MAJOR AUTO COLLISION AND MAYBE EVEN CAUSING MY ESCAPE TO ROLL OVER. THIS TO ME SEEMS TO BE A VERY DANGEROUS FLAW IN THE DESIGN AND CONSTRUCTION OF THE SUBFRAME AND I AM VERY FORTUNATE THIS DID NOT HAPPEN ON THE HIGHWAY. IT COULD HAVE CAUSED MAJOR DAMAGE AND EVEN DEATH TO INNOCENT PEOPLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10493274January 17, 2013
SUSPENSION
PASSENGER SIDE REAR SHOCK MOUNT COMPLETELY ROTTED OFF OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493354January 17, 2013
ENGINE
VEHICLE BEING OPERATED ON CONGESTED HIGHWAY WHEN IT STALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493356January 17, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS AND BRAKE WARNING LAMPS ILLUMINATED. THE CONTACT THEN ATTEMPTED TO ENGAGE THE BRAKES AND THE BRAKE PEDAL ABNORMALLY TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 102,000 AND THE CURRENT MILEAGE WAS 102,500. UPDATED 02/26/13*LJ UPDATED 03/1/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492721January 16, 2013
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, STRUCTURE
2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD DAMAGE BY DEALERSHIP AND SEVERAL RECALLS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493155January 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD NOISE COMING FROM THE VEHICLE FOLLOWED BY THE ILLUMINATION OF THE ABS WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THE O-RINGS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWICE WITHIN A WEEK. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 84,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493224January 16, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT HE WAS DRIVING 40 MPH OVER A ROAD BUMP WHEN THE REAR PASSENGER'S SIDE OF THE VEHICLE COLLAPSED AND THE TIRE PENETRATED THROUGH THE FRAME AND INTO THE INTERIOR CABIN OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 169,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493266January 16, 2013
STEERING, ELECTRICAL SYSTEM
THE CAR INVOLVED WAS A 2008 FORD ESCAPE. I WAS DRIVING AT ABOUT 45 AND I LOST COMPLETE CONTROL OF MY POWER STEERING. I WAS UNABLE TO TURN STEERING WHEEL. I USED ALL MY FORCE TO GET TO THE SIDE OF THE ROAD. I THEN TURNED THE CAR OFF AND TURNED IT BACK ON MY STEERING WAS THEN FINE. I GOT BACK ON THE ROAD AND I LOST ALL OF MY POWER STEERING AGAIN. THIS STEERING PROBLEM IS VERY DANGEROUS AND RECALL MUST BE ENFORCED!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493035January 15, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT BRAKE FLUID WAS LEAKING ONTO THE BRAKE RESERVOIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THE MASTER CYLINDER WOULD NEED TO BE REPLACED BUT THE PART WAS NOT AVAILABLE FOR REPAIR. THE BRAKE WARNING LIGHT CONTINUED TO ILLUMINATE INTERMITTENTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493041January 15, 2013
SUSPENSION, STEERING, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE VEHICLE WAS BEING OPERATED ON CITY STREETS. AS THE VEHICLE APPROACHED A STOP SIGN THE BRAKES WERE APPLIED, A LOUD CRASH AND SCREECH WAS HEARD AS THE VEHICLE FELL TO THE GROUND AND TIRE WAS DRAGGED ALONG. THE FRONT PASSENGER SIDE CONTROL ARM HAS COME DETACHED FROM THE VEHICLE BECAUSE THE FRONT SUB-FRAME HAD FAILED. THE VEHICLE HAD TO BE TOWED TO THE SHOP. THE FAILURE WAS REPORTED TO BE CAUSED BY CORROSION. THE VEHICLE ONLY HAS 94,160 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492416January 14, 2013
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I WAS DRIVING ON THE EXPRESSWAY. THE ROADS WERE CLEAR, FLAT, AND SMOOTH. OUTSIDE TEMP WAS IN THE 20'S. I HAVE BEEN DRIVING FOR ABOUT 30 MINUTES, AFTER LETTING THE VEHICLE WARM UP FOR 15 MINUTES, WHEN THE REAR WINDOW EXPLODED FOR NO REASON ON THE EXPRESS WAY. THERE WERE NO BRIDGES OR OVERPASSES FOR ANYTHING TO FALL ON IT. THE REAR WINDOW DEFOGGER HAD BEEN ON FOR ABOUT 15 MINUTES PRIOR. I RECENTLY PURCHASED THE VEHICLE USED FROM A PRIVATE PARTY. I HAD DRIVEN IT LESS THAN 200 MILES SINCE MY PURCHASE. APPROXIMATE TIME OF INCIDENT 16:36. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492863January 14, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THE ACCELERATOR PEDAL WAS STUCK TO THE FLOOR WHILE THE VEHICLE ON AND WHILE DRIVING AT LOW SPEEDS. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V353000 (VEHICLE SPEED CONTROL: CABLES) (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000. THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492879January 14, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES AND ALL THEY HAVE DONE IS RESET THE COMPUTER. THE DEALER WAS UNABLE TO DETERMINE WHY THE CHECK ENGINE LIGHT CAME ON. THE FAILURE MILEAGE WAS 40,000. THE CURRENT MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492914January 14, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO SHUTTER AS THE TRANSMISSION DISENGAGED. THE VEHICLE DID NOT RESPOND TO ACCELERATION ATTEMPTS AND THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS MOVED TO THE SIDE OF THE ROAD AND SHUT OFF. ONCE THE VEHICLE WAS RESTARTED, IT REGAINED NORMAL OPERATION. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT WHENEVER THE FAILURE RECURRED, HE SHOULD SHUT OFF AND RESTART THE ENGINE IN ORDER TO RESET THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492377January 13, 2013
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
THIS VEHICLE SHOULD BE EQUIPPED WITH A SINGLE DEDICATED DASH MOUNTED SWITCH FOR THE TRACTION CONTROL "OFF" FUNCTION. TO DISABLE TRACTION CONTROL IN LOW SPEED SITUATIONS REQUIRING MORE TRACTION NOW INVOLVES NAVIGATING THROUGH FOUR DASH MOUNTED INFORMATION SCREENS WHILE USING THE STEERING WHEEL MOUNTED CONTROL BUTTONS. A PROCESS THAT REQUIRES TAKING YOUR VIEW OFF THE ROAD FOR 5 SECONDS OR MORE AND IS POTENTIALLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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