Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11105033July 2, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
GENERAL MOTORS HAS DECIDED THAT A DEFECT, WHICH RELATES TO MOTOR VEHICLE SAFETY, EXISTS IN CERTAIN 2009 ' 2010 CHEVROLET IMPALA VEHICLES. THE FRONT PASSENGER SEAT FRAME IN THESE VEHICLES MAY RUB AGAINST AND DAMAGE THE WIRES OF THE PASSENGER PRESENCE SENSOR (PPS) MODULE, WHICH COULD CAUSE THE PPS SYSTEM TO FAIL TO RECOGNIZE THAT THE PASSENGER SEAT IS OCCUPIED AND IMPROPERLY SUPPRESS THE FRONT PASSENGER AIRBAG. IN ADDITION, THE CLUSTER GAUGES AND DRIVER INFORMATION CENTER (DIC) ALERTS MAY INTERMITTENTLY TURN OFF OR NOT FUNCTION PROPERLY. IN RARE CIRCUMSTANCES, THE DAMAGE TO THE PPS MODULE COULD CAUSE THE AIRBAG FUSE TO SHORT, RESULTING IN THE LOSS OF ALL AIRBAGS AND SEAT BELT PRETENSIONERS. GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN 2005-2009 MODEL YEAR (MY) BUICK LACROSSE, 2006-2011 MY BUICK LUCERNE, 2000-2005 MY CADILLAC DEVILLE, 2007-2011 MY CADILLAC DTS, 2006-2014 MY CHEVROLET IMPALA AND 2006-2007 MY CHEVROLET MONTE CARLO VEHICLES. IF THE KEY RING IS CARRYING ADDED WEIGHT AND THE VEHICLE GOES OFF ROAD OR EXPERIENCES SOME OTHER JARRING EVENT, IT MAY UNINTENTIONALLY MOVE THE KEY AWAY FROM THE "RUN" POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104933July 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TRACTION CONTROL AND THE STABILITY TRAC REDUCES THE ENGINE SPEED UNDER NORMAL WEATHER CONDITIONS DRASTICALLY WITHOUT ANY WARNINGS. BEEN ACTING UP FOR SOME TIME. DEALERS DON'T KNOW WHAT THE PROBLEM IS AND DOESN'T GIVE A CODE. VERY DANGEROUS AND FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104911June 30, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
I WAS DRIVING ON A RESIDENTIAL ROAD AND I TOOK A TURN ONTO A DIFFERENT RESIDENTIAL ROAD AND RIGHT AFTER I STARTED TO ACCELERATE THE CHECK ENGINE LIGHT CAME ON. RIGHT AFTER, THE SERVICE STABILITRAK AND SERVICE TRACTION CONTROL LIGHT CAME ON. THE CAR STARTED SPUTTERING AND WHEN I STARTED TO STOP THE BRAKES LOCKED ON AND OFF AS I CAME TO A STOP. IT CONTINUED TO SPUTTER EVERY TIME I ACCELERATED AND THE BRAKES CONTINUED TO LOCK EVERY TIME I HAD TO ENGAGE THEM. I COULD BARELY GET THE CAR TO DRIVE FASTER THAN 25 MPH. ONCE I GOT HOME I POPPED THE HOOD AND THE ENGINE SEEMED TO BE SHAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104634June 29, 2018
STEERING
ELECTRIC POWER STEERING FAILED WHIL DRIVING MAKING THIS 21/2 TOM CAR IMPOSSIBLE TO STEER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104731June 29, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHETHER THE VEHICLE WAS STATIONARY OR DRIVING AT VARIOUS SPEEDS, THE KEY COULD BE REMOVED FROM THE IGNITION WHILE THE ENGINE WAS STILL RUNNING. IN ADDITION, AFTER TURNING THE VEHICLE OFF AND REMOVING THE KEY, THE ENGINE WAS STILL RUNNING. THE CONTACT ALSO STATED THAT THE COMPUTER IN THE VEHICLE MADE A "HUMMING NOISE" WHEN THE IGNITION KEY WAS REMOVED AND WAS STILL ACTIVELY CONSUMING POWER IN THE VEHICLE. FURTHERMORE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT, AN INDEPENDENT MECHANIC, REPLACED THE BATTERY, THE ALTERNATOR, AND THE STARTER; HOWEVER, THE FAILURES PERSISTED. THE DEALER (F.H. DAILEY CHEVROLET, 800 DAVIS ST, SAN LEANDRO, CA 94577, (510) 394-3783) WAS NOTIFIED, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT STATED THAT THE VEHICLE WAS RECALLED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) IN 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104820June 29, 2018
ELECTRICAL SYSTEM
THE CHECK BATTERY SYSTEM LIGHT WAS ON FOR ABOUT 3 WEEKS ,WAS DRIVING DOWN THE ROAD AND THE VEHICLE CAUGHT ON FIRE AND BURNT TO THE GROUND, THE FIRE DEPARTMENT AND STATE.POLICE SAID THAT IT WAS AN ELECTRICAL FIRE. IWAS ON THE HIGHWAY AND BARELY GOT OUT OF THE CAR BEFORE THE WHOLE CAR WAS UP IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11104582June 28, 2018
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE REDUCED ENGINE POWER AND THE SERVICE STABILITY CONTROL INDICATORS ILLUMINATED AS THE VEHICLE DECELERATED. STATEN ISLAND BUICK GMC (1855 HYLAN BLVD, STATEN ISLAND, NY 10305) DIAGNOSED THAT SENSORS T2135: (THROTTLE BODY) AND P2138: (ACCELERATOR PEDAL ACTUATOR) FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER OFFERED TO ASSIST WITH THE REPLACEMENT OF THE THROTTLE BODY, BUT NOT THE ACCELERATOR PEDAL. THE FAILURE MILEAGE WAS 59,502.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104198June 27, 2018
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I LEFT WORK TO GO PICK UP MY DAUGHTER AT THE AIRPORT (ABOUT AN HOUR AWAY) BUT HEARD DINGING AND SAW THAT I WAS GETTING THE MESSAGE TO SERVICE STABILITRAK/TRACTION CONTROL AND THAT ENGINE POWER IS REDUCED. LUCKILY I WAS NOT ON A HIGHWAY AT THE TIME, BUT I WOULD HAVE BEEN IF IT HAD HAPPENED WHILE I WAS PICKING UP MY DAUGHTER. I DROVE STRAIGHT HOME INSTEAD AND MY HUSBAND HAD TO LEAVE WORK TO PICK UP OUR DAUGHTER. I AM TAKING THE CAR TO THE DEALER NEXT WEEK FOR SERVICE. IT APPEARS THAT THIS IS A VERY COMMON ISSUE WITH THIS MODEL AND NEEDS TO BE ADDRESSED BY GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103977June 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. AFTER THE CONTACT STOPPED AT A STOP SIGN, ANOTHER VEHICLE TRAVELING AT A HIGH RATE OF SPEED AND CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT INSPECTED BY THE INSURANCE COMPANY OR A DEALER TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 68,000. **TR *TR *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11103797June 25, 2018
UNKNOWN OR OTHER
2009 CHEVY IMPALA LT MALFUNCTIONS 'BLEND DOOR ACTUATOR NOT TURNING CAUSING THE TEMPERATURE CONTROL SYSTEM TO NOT WORK PROPERLY: *THE HEATER BLOWS COLD AIR WHEN IN PARK *THERE IS A LOUD KNOCKING SOUND COMING FROM THE DASHBOARD. WHEN I START MY CAR, UNLOCK MY CAR, OPEN A CAR DOOR (DRIVER, PASSENGER, FRONT, BACK) AND WHILE MY CAR IS PARKED WITH THE IGNITION OFF. 'THE FRONT DRIVER SIDE DOOR LOCK MECHANISM NOT WORKING: *I HAVE TO MANUALLY LOCK AND UNLOCKTHE DRIVERS SIDE DOOR WITH THE KEY AND SOMETIMES MY KIDS HAVE TO UNLOCK DOOR FROM INSIDE THE CAR. 'LEFT PASSENGER POWER WINDOW WON'T ROLL DOWN. THE LAST TWO ITEMS COULD RESULT IN A SHORT IN THE CIRCUIT BOARD. A SHORT MAY CAUSE THE POWER DOOR LOCK AND POWER WINDOW SWITCHES TO BECOME INOPERATIVE. THESE COULD CAUSE OVERHEATING, WHICH COULD MELT COMPONENTS OF THE DOOR MODULE, PRODUCING ODOR, SMOKE, OR A FIRE INCREASING THE RISK OF PERSONAL INJURY. MECHANIC SAID THAT THESE MALFUNCTIONS ARE A COMMON PROBLEM IN CHEVY IMPALAS SO IT SEEMS THAT THESE ARE OBVIOUSLY FAULTY PARTS. I AM EXTREMELY AGGRAVATED THAT THIS IS A KNOWN AND CONSISTENT ISSUE WITH THIS CAR YET HAVE NOT BEEN RECALLED. NOT GOOD! THERE ARE SEVERAL ACTUATORS, THEY ALL NEED TO BE REPLACED. GM SHOULD DO A RECALL ON THIS MODEL TO FIX THESE ITEMS. COULD BE SIGNIFICANT IF THERE'S AN EMERGENCY AND I CAN'T UNLOCK THE DOOR AND CAN'T ROLL LEFT PASSENGER WINDOW DOWN. THE LAST TWO CONDITIONS COULD INCREASE THE RISK OF INJURY DURING A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103905June 25, 2018
ELECTRICAL SYSTEM
ACTUATOR FAILS UNDER DASH CAUSING A/C TO FAIL IN THE ARIZONA DESERT. THIS IS THE 4 OR 5TH-TIME CHEVROLET HAS REPLACED UNDER MY EXTENDED WARRANTY AND THEY CLAIM IT IS A COMMON PROBLEM WITH NO RECALL AS IT IS NOT SAFETY RELATED. A/C FAILURE IN THE ARIZONA DESERT IS DEFINATLY A SAFTY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103554June 23, 2018
AIR BAGS
"TAKATA RECALL" ON TUESDAY JUNE 19TH I WAS INVOLVED IN A CAR ACCIDENT IN MY 2008 CHEVY IMPALA I WAS RAN OVER THE ROAD BY ANOTHER VEHICLE I ALSO HAD A PASSENGER IN THE CAR ALSO BEFORE WE WAS RAN OFF THE ROAD I WAS GOING ATLEAST 45MPH ... THE CAR IMMEDIATELY SMASHED INTO A BIG TREE NEITHER OF THE AIRBAGS CAME OUT & THE CAR WAS TOTALED
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11103593June 23, 2018
UNKNOWN OR OTHER
SECOND COMPLAINT ORIGINAL NHSTA REFERENCE # 1128286 FILED ON 8/17/2017RANDIMLY THE ABS AND TRACTION CONTROL LIGHT COMES IN EVEN WHEN TRACTION CONTROL IS OFF. WHEN TURNING THERE IS A LOUD GRINDING NOISE THE CAR ALSO HESTITATES AND LOOSES POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103594June 23, 2018
UNKNOWN OR OTHER
SECOND COMPLAINT. FIRST COMPLAINT WAS FILED ON 8/17/2117 NHSTS REFERENCE # 1128287. THE CAT RANDOMLY THE ABS AND TRACTIONCONYROL LIGHT COMES ON EVEN WHEN TRACTIONCONYROL IS OFF IT THEN MAKE A GRINDING SOUND WHEN MAKING TURNS AND LOOSES POWER AND HESITATES. IT JUST RANDOMLY DOES THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103395June 22, 2018
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE SIDE DETECTION WARNING INDICATOR FAILED TO OPERATE AND "SIDE DEFECT DETECTION WAS OFF" ILLUMINATED. THE CONTACT ALSO STATED THAT THE BRAKES MADE SQUEAKING NOISES. THE VEHICLE WAS TOWED TO MEMORIAL HIGHWAY CHEVROLET INC. (1 CHEVY DRIVE, WINDBER, PA 15963, 814-467-4596) WHERE IT WAS DIAGNOSED THAT THE HARNESS CONNECTED TO THE SIDE DETECTION LIGHT NEEDED TO BE REPLACED. THE TECHNICIAN ALSO STATED THAT THE BRAKE PADS NEEDED TO THE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE REPAIR COST FOR THE SIDE DETECTION LIGHT WOULD BE DISCOUNTED. THE FAILURES WERE NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102747June 20, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2015 CHEVROLET IMPALA. THE CONTACT'S WIFE EXPERIENCED UNINTENDED VEHICLE ACCELERATION WHILE ATTEMPTING TO PARK IN A CHURCH PARKING LOT. AS A RESULT, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DEPLOYED. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S WIFE EXPERIENCED SEVERE SORENESS AS A RESULT OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS NOT AVAILABLE. *TT VIN NOT VALID UPDATED 9/26/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11102868June 20, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING 65 MPH. THE FAILURE OCCURRED TWICE WITHOUT WARNING. BOB HOWARD CHEVROLET (13130 BROADWAY EXT, OKLAHOMA CITY, OK) WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST SINCE THERE WERE NO RECALLS ATTRIBUTED TO THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102684June 19, 2018
ELECTRICAL SYSTEM
SIDE COLLISION DETECTION SENSORS GO OUT AND IT IS A VERY COSTLY REPAIR. ALL MY WARNING SENSORS WENT OUT BEFORE, LUCKILY THIS WAS JUST A FUSE. BUT THE SIDE DETECTION IS STILL. PEOPLE PAY EXTRA MONEY FOR THESE SAFETY FEATURES AND THEY SHOULD WORK! MINE WENT OUT ABOUT 1000 MILES OVER 36000 MILE WARRANTY AND THE EXTENDED WARRANTY I PURCHASED DOESN'T COVER THIS. PASSENGER SIDE DETECTION WENT OUT WHEN DRIVING. ALL OTHER CAR WAS STATIONARY. FROM WHAT I'VE RESEARCHED THESE CAN CAUSE NUMEROUS PROBLEMS IN THE CARS COMPUTER SYSTEM IF NOT FIXED. I CAN FIND THOUSANDS OF COMPLAINTS LABOUR THIS ISSUE ON THE INTERNET. GM SHOULD TAKE RESPONSIBILITY AS THIS IS A SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101772June 14, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE HAD AN ON GOING PROBLEM WITH THE STABILITRAK, ABS, AND PARKING BRAKE COMING ON AND STAYING ON. THE FIRST TIME THAT THE STABILITRAK CAME ON I WAS JUNE 2015, 3 MONTHS AFTER PURCHASING THE CAR. I WAS DRIVING ON THE HIGHWAY AT ABOUT 65 MILES AN HOUR AND HAD TO PULL OVER AND SHUT THE CAR OFF TO GET THE STABILITRAK TO GO OFF. ON 3 OTHER SEPARATE OCCASIONS I WAS PARKED AND COULD NOT GET THE CAR INTO ANY GEAR. SOMEHOW THE PARKING BREAK HAD ENGAGED AND WOULD NOT GO OFF. ONCE I SAT STRANDED IN A PARKING LOT WAITING ON ROADSIDE SERVICE, BUT WAS RESCUED BY MY SON WHO TWEEKED WITH THE CONTROLS UNTIL CAR WAS ABLE TO SHIFT. ALSO, THE GEARSHIFT AREA DOES NOT LIGHT UP WHEN THESE ISSUES ARE HAPPENING, MAKING IT HARD TO TELL WHEN CAR IS IN REVERSE, DRIVE, OR NEUTRAL. WHEN SHIFTING THE CAR FEELS LIKE THE ENGINE WANTS TO FALL OUT AND CAR WILL NOT DRIVE FASTER THAN 45 MILES AN HOUR. I HAVE TAKEN CAR TO DEALERSHIP ONLY TO BE TOLD THAT THERE ARE 16 DIFFERENT CODES SHOWING, AND THAT EACH CODE MUST BE ADDRESSED IN ORDER TO FIX THE ISSUE. I HAVE SPOKEN TO THE MANUFACTURER, BUT THERE WAS NOTHING THEY COULD DUE SINCE I WAS PAST THE 5,000 MILES/36 MONTHS. I WAS 608 MILES PAST. I PLEADED WITH THE REPRESENTATIVE, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO SINCE THERE WERE NO OTHER COMPLAINTS ABOUT THE ISSUES. I'VE HAD THIS VEHICLE FOR OVER 3 YEARS, AND IT HAS ONLY BEEN FULLY OPERATIONAL FOR 11 MONTHS OF THOSE 3 YEARS. THIS ISSUE IS COSTING ME MORE IN GAS, BECAUSE INSTEAD OF TAKING THE HIGHWAY TO WORK I HAVE BEEN TAKING LOCAL ROADS. I HAVE ALSO HAD TO RENT VEHICLES DUE TO THESE ISSUE. I STILL HAVE ABOUT 2.5 YEARS LEFT TO PAY ON THIS VEHICLE, AND I AM STILL HAVING THE SAME ISSUES. AUTO REPAIR IS VERY EXPENSIVEL AND I CANNOT AFFORD TO ADDRESS THE 16 CODES UNTIL THEY FIND THE RIGHT ONE. I AM HOPING THAT A RECALL IS DONE VERY SOON SO THAT I MAY BE ABLE TO FULLY USE MY VEHICLE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101715June 13, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT LOW SPEEDS AND DEPRESSING THE BRAKE PEDAL ,THE VEHICLE HESITATED TO SLOW DOWN AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. IN ADDITION, THE ABS, POWER STEERING, AND STABILITRAK SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WINEGARDNER MOTOR COMPANY (22675 WASHINGTON ST, LEONARDTOWN, MD 20650, (240) 256-3959) WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS SERVICED IN 2014 PER NHTSA CAMPAIGN NUMBER: 14V450000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,495.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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