Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10547560October 10, 2013
STEERING
WHEN APPLYING BRAKE STEERING WHEEL CLUNKS. ALSO WHEN TURNING STEERING WHEEL YOU FEEL A CLUNK. INTERMEDIATE SHAFT IS ISSUE HAVE HAD CAR LOOKED AT AND PROBLEM HAS BEEN VERIFIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547478October 10, 2013
ENGINE, TRACTION CONTROL SYSTEM
THIS IS THE 1ST TIME I AM FILING A COMPLAINT, BUT THIS COMPLAINT HAS HAPPENED MULTIPLE TIMES! MY WIFE IS AFRAID TO DRIVE THIS CAR! MY CHECK ENGINE AND TRACTION CONTROL LIGHT COMES ON. THE DASH ALTERNATES BETWEEN "SERVICE TRACTION CONTROL" AND "REDUCED ENGINE POWER." THIS IS REALLY FRIGHTENING ON THE INTERSTATE WHEN THE ENGINE BEGINS TO REDUCE POWER AND YOU ARE SURROUNDED BY FAST MOVING VEHICLES. THE FAULT HAS BEEN CHECKED MULTIPLE TIMES, BUT THE DIAGNOSTIC CHECK REVEALS BOGUS FAULTS UNRELATED TO THE TRACTION CONTROL FAULT. I HAVE LEARNED THAT WHEN THIS HAPPENS, I NEED TO PULL OFF THE ROAD, TURN OFF THE IGNITION, OPEN THE DOOR AND WAIT FOR THE DOME LIGHT TO GO OFF. THEN I CAN RESTART AND GO ON MY WAY. THIS HAPPENS ABOUT ONCE PER MONTH AND HAS DONE IT FOR 2 YEARS. CAN'T WAIT UNTIL I CAN AFFORD TO BUY A DIFFERENT VEHICLE. I HAVE TALKED WITH OTHER CHEVROLET OWNERS AND THEY EXPERIENCE THIS SAME FAULT, BUT NOTHING IS WRONG WITH THE TRACTION CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547338October 9, 2013
SUSPENSION, SERVICE BRAKES, STEERING
WE PURCHASED THE IMPALA IN APRIL OF 2013 WITH 35,408 MILES ON THE CLOCK, WE DROVE IT AROUND TOWN THEN WE TOOK IT ON A TRIP TO CALIFORNIA FROM LAS VEGAS A FEW MONTHS LATER, WHEN WE WHERE ON THE WAY TO CALIFORNIA ON A NOT SO STEEP DOWNGRADE WE HIT THE BRAKES AT ABOUT 70MPH TO SLOW DOWN THE STEERING WHEEL SHOOK VIOLENTLY SIDE TO SIDE LIKE THE FAMOUS 'DEATH WOBBLE' BUT WE ONLY SLOWED TO ABOUT 60MPH. ON THE WAY BACK IT DID IT AGAIN THIS TIME WENT FROM 70 TO 67 MPH, WE TOOK IT TO THE DEALER AND THEY SAID MY ROTORS NEEDED TO BE TURNED AND GAVE ME THE DEALER COLD SHOULDER.. I REPLACED THE FRONT ROTORS AND ALL 4 NEW TIRES AS OF TODAY AND IT STILL DOING IT, WENT BACK TO THE DEALER AND SAME THING, THIS CAR IS UNSAFE TO DRIVE OVER 50MPH BUT THE DEALER DOES NOT CARE AND IS OUT OF WARRANTY... I WILL NEVER BUY A GM PRODUCT EVER AS LONG AS I LIVE. I TOOK VIDEO OF THE SHAKING FROM 70 TO 67MPH I WILL POST IT ON YOUTUBE. THIS CAR IS CERTIFIED TOO NOT THAT IT MEAN ANYTHING TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547391October 9, 2013
ELECTRICAL SYSTEM
ALARM/SECURITY SYSTEM IS PREVENTING CAR TO START. THERE HAVE NOT BEEN ANY RECALLS ON THIS VEHICLE ALARM/SECURITY SYSTEM, BUT MULTIPLE OF COMPLAINTS HAVE BEEN POSTED ABOUT THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547232October 8, 2013
SERVICE BRAKES
DURING A ROAD TRIP, STOPPED FOR LUNCH. UPON CONTINUING THE DRIVE TO HOME, THE BRAKE PEDAL SUDDENLY FADED AWAY AND SMOKE BEGAN TO COME FROM UNDER THE HOOD - WE FOUND A PARKING LOT AND PULLED IN AND SHUT THE CAR OFF. AFTER OPENING THE HOOD, WE DISCOVER THE TOP OF THE MOTOR WAS COVERED WITH BRAKE FLUID. WE HAD THE CAR TOWED TO OUR HOME TOWN - 100 MILES AWAY - AT A COST OF $650.00 - THEN DELIVERED TO THE DEALER ON MONDAY - TODAY THEY HAVE INFORMED ME THAT WE HAVE NO WARRANTY LEFT AND THE BRAKE LINE HAD RUBBED ON A PART NEXT TO IT CAUSING THE LEAK. FURTHER MORE - THE REQUIRED PART FOR REPAIR IS ON A MINIMUM 2 WEEK BACK ORDER - INDICATING THAT THIS IS NOT AN UNCOMMON PROBLEM. IF THIS HAD HAPPENED JUST A FEW MILES UP THE ROAD, WE WOULD HAVE BEEN IN THE NARROWS OF HIGHWAY 101 IN THE CURVES WITH NO WHERE TO PULL OFF!! THE BRAKES WENT OFF LINE WITH NO WARNING - WHERE IS THE RECALL ON THIS VEHICLE????? LESS THAN 10,000 MILES - ONLY CHOICE LEFT WILL BE TO DUMP THIS CAR AS SOON AS IT IS REPAIRED - IF!?! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547260October 8, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE NORMALLY AND BECAME STUCK IN A VERTICAL POSITION. THE CONTACT ALSO MENTIONED THAT THE FAILURE WAS INTERMITTENT AND WOULD OCCUR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, IT WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 124,000. UPDATED 12/24/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547067October 7, 2013
WHEELS, TIRES
THE TIRES ARE WEARING TERRIBLY. THIS SEEMS TO BE A ALIGNMENT OR SUSPENSION PROBLEM BECAUSE THE TIRES WEAR ON THE INSIDE . THERE HAS NEVER BEEN AN ACCIDENT IN THIS CAR. THE REAR TIRES SEEM TO BE THE ISSUE. ABOUT A YEAR AND 1/2 AGO, I BOUGHT VERY EXPENSIVE 80,000 MILE TIRES TOP OF THE LINE UNKNOWINGLY THAT THERE WAS A DEFECT. THE TIRES WERE COMPLETELY TRASHED- THE WIRES WERE STICKING OUT OF THE INSIDE OF THE TIRE WHEN I BROUGHT THEM INTO MY TIRE DEALERSHIP. THE MANAGER THERE TOLD ME TO CHECK ON A POSSIBLE RECALL BECAUSE HE SEES THIS HAPPENING WITH ALL THE 2007 CHEVY IMPALAS THAT HE WORKS ON. I AM AFRAID THAT IT COULD CAUSE A ACCIDENT OR WORSE..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547127October 7, 2013
SERVICE BRAKES
BRAKE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547148October 7, 2013
STEERING, EQUIPMENT
DRIVING MY CAR OVER A WATER PUDDLE THE STEERING QUIT WORKING FOR ABOUT 15 TO 20 SECONDS , THIS THE SECOND TIME THIS HAS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546830October 5, 2013
AIR BAGS
SERVICE AIR BAG LIGHT COMES ON INTERMITTENTLY, CAN'T PINPOINT WHAT WOULD TRIGGER THIS. OCCURS EVERY WEEK SINCE APRIL 2013. SEEMS TO BE MANY COMPLAINTS ONLINE OF PEOPLE HAVING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546792October 4, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE APPLIED MORE THAN ONCE IN ORDER TO STOP THE VEHICLE. THE BRAKE PEDAL COULD ALSO BE ABNORMALLY DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE BRAKES WERE BLED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING UNIT WOULD EXHIBIT A LOUD NOISE. THE PULLEY AND BELT TENSIONER WAS REPLACED IN AN ATTEMPT TO CORRECT THE AIR CONDITIONING FAILURE BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 12,746.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546595October 3, 2013
SEAT BELTS
I BOUGHT THIS VEHICLE USED 17 MONTHS AGO AND HAVE HAD INTERMITTENT PROBLEM WITH SEATBELT BUT YESTERDAY THE SEAT BELT WOULD NOT BUCKLE INTO LATCH ON DRIVER'S SIDE AT ALL, CHECKED FOR DEBRIS, COINS IN THE WAY, NOT THERE. THE RED RELEASE LATCH WILL NOT RELEASE AND POP BACK OPEN SO THAT IT CAN ACCEPT THE BUCKLE. I CALLED THE DEALER AND HE SAID THERE ARE NO RECALLS FOR THIS ITEM AND I CAN BRING IT IN AND PAY $106.00 FOR THEM JUST TO LOOK AT IT. I AM GOING TO TRY AND FIND THE PARTS TO FIX IT MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546241September 30, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE HEATER COMPLETELY STOPPED WORKING BUT WAS FINALLY ABLE TO GET THE PASSENGER SIDE TO WORK (IT HAS DUAL TEMP. CONTROLS). THE TURN SIGNALS WORK JUST WHEN THEY WANT TO AND THE WINDSHIELD WIPERS DO THE SAME. THEY JUST STOP WORKING WITH NO WARNING WHAT SO EVER. HAVE TAKEN IT TO SEVERAL DIFFERENT PLACES TO HAVE IT LOOKED AT BUT NOBODY CAN DETERMINE THE CAUSE OF THESE PROBLEMS. HOWEVER, UPON THE RESEARCH I'VE DONE SINCE THESE PROBLEMS BEGAN I'VE FOUND I'M NOT THE ONLY ONE EXPERIENCING THESE SAME ISSUES YET THERE HAS BEEN NO KIND OF RECALLS TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546316September 30, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I WAS MERGING ON TO THE HIGHWAY AT APPROXIMATELY 35-40 MPH WHEN THE BELLS AND ALARMS WENT OFF AND THE ENGINE REDUCED POWER. ERROR ON HUD SAID SERVICE STABILITRAK REDUCED ENGINE POWER SERVICE TRACTION CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545475September 26, 2013
STEERING
MY VEHICLE'S STEERING WENT OUT OF NO WHERE AS I WAS PULLING INTO A STORE. THERE WAS A STRONG SMELL COMING THROUGH THE AIR VENTS, AND VERY THICK SMOKE COMING FROM UNDER THE HOOD. I WAS UNABLE TO CONTROL THE VEHICLE AND HAD TO STOP TO INSPECT THE VEHICLE. I OPENED THE HOOD AND WAS OVERCOME BY SMOKE. I ENDED UP RESORTING TO CALLING A TOW TRUCK. I TOOK THE VEHICLE TO A LOCAL CHEVROLET DEALER AND WAS TOLD MY VEHICLE WAS INVOLVED IN AN ACCIDENT AND THIS WAS A RESULT OF THE ACCIDENT. MY VEHICLE WAS INVOLVED IN A MINOR ACCIDENT 3 MONTHS PRIOR. THE CURRENT ISSUE THE DEALER SAID I HAD, WAS THAT THE CATALYTIC CONVERTER WAS EMITTING HEAT AND THE POWER STEERING HOSE HAD BURNED AND LEAKED FLUID ONTO THE CATALYTIC CONVERTER. THEY REFUSE TO FIX IT. I TOW THE CAR BACK TO THE SHOP THAT ORIGINALLY REPAIRED IT. THEY CONTACTED MY INSURANCE AND WERE INFORMED THAT THERE WAS A PREVIOUS RECALL FOR THIS ISSUE IN THE 2012 CHEVROLET IMPALA. ON 8/11 A RECALL WAS ISSUED. THIS WAS DUE TO THE POWER STEERING HOSE BEING ROUTED TOO CLOSE TO THE CATALYTIC CONVERTER AND THE HEAT WAS BURNING THE HOSES. THIS WAS CAUSING ENGINE COMPARTMENT FIRES. MY VEHICLE WAS MANUFACTURED 2 MONTHS AFTER THE RECALL. I BOUGHT THE VEHICLE IN APRIL 2013 WITH 29K MILES. IT NOW HAS 33K MILES AND THE DIAGNOSIS GIVEN BY THE DEALER IS IDENTICAL TO THE DIAGNOSIS FOR THE RECALL. BUT I AM TOLD THAT MY VEHICLE WILL NOT BE FIXED AS IT DID NOT FALL UNDER RECALL AND ARE BLAMING THE REPAIR DONE BY THE COLLISION CENTER. I BELIEVE THEY CONTINUED TO MANUFACTURE 2012 CHEVROLET IMPALA'S WITH THE SAME ISSUE AND ARE PUTTING PEOPLE AT A CONTINUED RISK OF HAVING A FIRE START IN THEIR VEHICLE. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10545562September 26, 2013
SUSPENSION
IT'S MAKING A HUMMING NOSIE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545564September 26, 2013
EXTERIOR LIGHTING
I WAS ON MY WAY TO WORK AT AT 6:30 AM ON 9-24-13 WHEN MY HEADLIGHTS WENT OFF. IT WAS PITCH DARK AND I WAS TOTALLY WITHOUT HEADLIGHTS. I WAS ABLE TO TURN ON THE FOG LIGHTS THIS CAR HAS, BUT IT WAS STILL HARD TO SEE. I HAVE NOTICED THE LIGHTS SEEMED DIMMER THAN WHAT I CONSIDER NORMAL. I MADE AN APPOINTMENT WITH A LOCAL MECHANIC. HE CANNOT FIND THE REASON FOR THE DIM LIGHTS OR THE LIGHTS GOING OFF BY THEMSELVES. THIS IS VERY DANGEROUS AND I AM SURPRISED A RECALL HAS NOT BEEN ISSUED TO ADDRESS THIS VERY SERIOUS SAFETY ISSUE. WHEN I CONDUCTED A GOOGLE SEARCH I NOTICED THAT THIS IS A COMMON PROBLEM WITH A NUMBER OF GM VEHICLES. IT IS A WONDER I DID NOT CRASH MY VEHICLE AS I NEVER EXPECTED MY LIGHT TO GO OUT AS I TRAVELED DOWN A HIGHWAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545582September 26, 2013
POWER TRAIN
I TURNED MY CAR ON, PUT ON MY SEAT BELT, PUT MY FOOT ON THE BRAKES, AND TRIED TO SHIFT MY CAR OUT OF PARK AND INTO DRIVE. I COULD NOT PUSH THE BUTTON ON THE SHIFTER IN, AND THE SHIFTER WOULD NOT MOVE OUT OF PARK. I RESEARCHED THE PROBLEM AND FOUND THAT THERE IS A QUICK RELEASE BUTTON UNDERNEATH THE CENTER CONSOLE ON THE PASSENGER'S SIDE. I HAD TO PUT MY EMERGENCY BRAKE ON, TURN ON MY CAR, HAVE SOMEONE REACH UNDER THE CENTER CONSOLE FROM THE PASSENGER'S SIDE TO PRESS THE BUTTON, AND SHIFT INTO DRIVE WHILE THEY HELD THE BUTTON. I STILL AM UNABLE TO SHIFT MY CAR OUT OF PARK UNLESS SOMEONE IS HOLDING THAT BUTTON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545323September 25, 2013
TIRES:SIDEWALL
I'M A 68 YEAR OLD MALE DRIVER,WHO WHEN BUYING A PRODUCT EXPECT A QUALITY MADE AMERICAN PRODUCT. I HAVE HAD TWO SIDEWALL FAILURES ON THE OEM EQUIPMENT TIRES THAT CAME ON MY CAR. THE PROBLEMS WERE POTENTIALLY OF A FATAL NATURE IF NOT DISCOVERED DURING A ROUTINE MAINTENANCE CHECK. I OWN TWO VEHICLES WITH THE EAGLE LS-2 TIRES, I HAVE BEEN TOLD GOODYEAR DOES NOT WARRANT SIDEWALL FAILURES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545078September 24, 2013
ELECTRICAL SYSTEM
THE CAR HAS A PROBLEM WITH THE PASSLOCK/BCM SYSTEM. I HAVE TRIED NUMEROUS TIMES TO FIX THE PROBLEM WITH THE CAR. THE BCM NEEDS REPLACEMENT IT IS A VERY KNOWN AND COMMON PROBLEM THAT GM IS WELL AWARE OF. THE PASSLOCK SYSTEM IN THE IGNITION CYLINDER WILL EITHER GO BAD OR SHORT OUT AND THEN THE BCM WILL SEE IT AS THE CAR IS BEING STOLEN AND THEN SHUT DOWN THE FUEL INJECTIONS AND THE STARTER PREVENTING THE CAR FROM BEING STARTED. I AM SO SICK AND TIRED OF DOING THE RELEARN OF THE BCM/IGNITION SO THAT I CAN START MY [XXX] CAR. THE NEEDS TO BE A MAJOR RECALL ON THE CHEVY LINE WITH THE PASS LOCK II SYSTEM INSTALLED IN IT!!!!!! *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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