Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10551980November 12, 2013
ELECTRICAL SYSTEM
AS I AM DRIVING MY CAR TODAY IN A 25 MPH ZONE, I REALIZE THAT MY SPEEDOMETER DISPLAYS THE SPEED OF 105. AFTER READING THROUGH SEVERAL FORUMS TODAY I AM SHOCKED AT THE NUMBER OF PEOPLE WHO HAVE THE SAME PROBLEM ON A 2004 IMPALA. MY CAR HAS 40,000 MILES ON IT AND IS IN EXCELLENT CONDITION. I CAN'T BELIEVE THAT NOW I HAVE TO PAY AROUND $600 TO HAVE SOMETHING FIXED THAT CLEARLY SHOULD BE A RECALL. ARE YOU KIDDING ME? HOW MANY COMPLAINTS/PROBLEMS WITH THE SAME PARTS JUSTIFIES A RECALL? COME ON GM, GET YOUR ACT TOGETHER!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551764November 11, 2013
POWER TRAIN
2007 IMPALA SS. TRANSMISSION HESITATION OCCURS WHEN GOING AROUND 45-60 MPH. CAR SEMI-ENGAGES SHIFTING, BUT THEN BACKS OUT, GIVING A CHUGGING SENSATION WHILE DRIVING IN THAT SPEED RANGE. HIGHER SPEEDS ABOVE 60 PRODUCES AN INCREDIBLE SCREECH/WHINE NOISE. CURRENTLY IN SHOP FOR TRANSMISSION DIAGNOSTICS. AT 74,000 MILES CLUTCH WAS REPLACED DUE TO IT BEING CRACKED IN HALF. GM HAS EITHER MAD POOR TRANSMISSION ENGINEERING, USING SHOTTY PARTS, OR THIS TRANSMISSION IS OVERLY UNDERRATED FOR THE POWER OF THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551812November 11, 2013
ELECTRICAL SYSTEM
CAR WILL NOT START AND BATTERY WILL NOT TAKE A CHARGE. THE BATTERY IS GOOD, HOWEVER. THIS SEEMS TO BE AN ELECTRICAL PROBLEM PROBABLY INVOLVING THE BCM. CHEVY SHOULD OWN UP TO THIS AND REPAIR FOR FREE. ONCE THE BATTERY IS PARTIALLY CHARGED, LIGHTS FLASH, SPEAKERS HUM, AND THINGS CLICK. ITS DEFINITELY A PROBLEM WITH SEVERAL MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551671November 10, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
DRIVING AND THE CAR SHUT OFF COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551617November 9, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER IS OUT OF CONTROL. IT WILL TELL ME I'M EITHER GOING WAY FASTER THAN I AM OR IT WILL TELL ME I'M GOING WAY SLOWER THAN I AM. IT WILL RESET ITSELF IF THE CAR IS OFF FOR TWENTY MINUTES OR SO BUT IT WILL JUST HAPPEN AGAIN IN A FEW DAYS OR HOURS. I DON'T FEEL SAFE DRIVING IN A CAR WHERE I DON'T KNOW WHAT SPEED I'M GOING. MANY OTHERS HAVE HAD THIS SAME EXACT PROBLEM IN THEIR OWN 04 CHEVY IMPALAS. IT'S AN ONGOING PROBLEM THAT NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551222November 7, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER GETTING STUCK & NOT REGISTERING PROPERLY. DRIVER IS NOT ABLE TO TELL WHAT SPEED THE CAR IS TRAVELING AT. THIS COULD RESULT IN TRAFFIC INFRACTIONS FOR AN OTHERWISE VERY GOOD DRIVING RECORD & COULD BE A SAFETY HAZARD. CHEVROLET REALLY NEEDS TO STEP UP & FIX THIS ISSUE AS RESEARCH HAS SHOWN THIS IS A COMMON PROBLEM WITH THIS MAKE, MODEL, & YEAR. A FAMILY MEMBER ALSO HAS THE SAME CAR BUT THE BASE MODEL & HIS GAS GAUGE SUDDENLY STOPPED WORKING ABOUT A YEAR AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551345November 7, 2013
SUSPENSION
I HAVE NOT HAD AN ACCIDENT YET, BUT I CONTINUE TO HAVE AN ISSUE WITH THE CONTROL ARM. I HAVE RECEIVED NUMEROUS LETTERS FROM MY INSURANCE COMPANY REGARDING THIS ISSUE BUT NONE FROM GM. THE ONLY CORRESPONDENCE I HAVE RECEIVED IS THE RECALL REGARDING THE SEAT BELT. IT IS MY UNDERSTANDING THAT A BROKEN CONTROL ARM CAN RESULT IN A COLLISION/FATALITY. I AM A MOTHER OF FOUR AND THIS IS MY ONLY VEHICLE. I HAVE CALLED GM CUSTOMER SERVICE TWICE AND I AM TOLD THAT MY CAR IS NOT UNDER THIS RECALL. I AM NOT UNDERSTANDING WHY. I WOULD LIKE THIS ISSUE TO BE REPAIRED FREE OF CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551342November 7, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I WAS DRIVING MY CAR AT 45MPH AND SUDDENLY MY SPEEDOMETER AND INSTRUMENT PANEL WENT CRAZY. IT SAID I WAS GOING 120MPH. FURTHERMORE, MY TEMPERATURE GAUGE WAS INACCURATE CAUSING MY CAR TO OVERHEAT. THIS CAUSED THE HEAD GASKETS TO BLOW AND OTHER PARTS HAD TO BE REPLACED. I HAVE SPENT OVER $1,900.00 FIXING THIS ISSUE. I WAS TOLD THE INSTRUMENT PANEL CLUSTER IS NOT WORKING PROPERLY AND NEEDS TO BE REPLACED WHICH IS OVER $2,000.00. CHEVROLET KNOWS ABOUT THIS PROBLEM YET CHOOSES TO SIT ON THE SIDELINES AS THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE. ACTION NEEDS TO BE TAKEN WITH CHEVROLET TO RESOLVE THESE ISSUES. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551362November 7, 2013
ELECTRICAL SYSTEM, ENGINE
PASSLOCK SYSTEM WOULD DISABLE THE CAR FROM STARTING DOZENS OF TIMES FOR MONTHS. I WOULD GET STUCK ANYWHERE WITHOUT WARNING FOR HALF AN HOUR OR MORE WITH MY CHILDREN. IT WAS TAKEN IN FOR A COOLANT LEAK ISSUE. THE DEXCOOL ( A HORRIBLE PRODUCT WITH LAWSUITS DUE TO ENGINE DAMAGE) HAD EATEN THE HOSES AND WAS SPRAYING AROUND THE ENGINE. IT CREATED A SLUDGE THAT THANKFULLY DID NOT DESTROY MY RADIATOR. THE CAR FINALLY OUTRIGHT FAILED BECAUSE OF THE SECURITY SYSTEM. THE PASSLOCK SYSTEM IS A KNOWN ISSUE WITH GM. I HAVE READ ENDLESS COMPLAINTS ABOUT THIS PROBLEM. THERE WAS NOTHING WRONG WITH THE CAR, BUT THE SYSTEM WOULD NOT READ THE KEY. IT WAS IN THE SHOP FOR WEEKS. HAD TO GET NEW BCM AND HAVE THE SYSTEM REPROGRAMMED. MY CAR ONLY HAS 37,000 MILES AND FOR IT TO FAIL AND NEED SUCH EXPENSIVE REPAIRS FOR A FAULTY SYSTEM WITH NOTHING WRONG WITH THE MECHANICS OF THE CAR IS UNREAL. ANOTHER KNOWN ISSUE IS WITH THE SIGNALS GOING OUT WITHOUT WARNING. I NEVER KNOW IF THE TURN SIGNALS WILL WORK AND THIS IS VERY DANGEROUS. I AM FEARFUL THAT OTHER ISSUES WITH THE ELECTRICAL SYSTEM MIGHT HAPPEN. BUT KNOWING THAT THE BCM MIGHT FAIL AGAIN IN ANOTHER YEAR OR SO IS THE BIGGEST RUB. HOW MANY TIMES DO PEOPLE HAVE TO REPROGRAM THEIR CAR AND REPLACE PARTS ON A FAULTY PASSLOCK SYSTEM THAT WILL FAIL AGAIN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551354November 7, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. THE REAR DRIVER'S SIDE BELT BECAME COMPLETELY FRACTURED. THE REAR DRIVER'S SIDE PASSENGER WAS INJURED AND TRANSPORTED TO THE HOSPITAL FOR TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE SEAT BELT FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10551458November 7, 2013
ELECTRICAL SYSTEM
YOU NEVER KNOW IF THE CAR WILL START. WILL START 30 TIMES THEN NOTHING. WAITING ABOUT 10 MINUTES AND STARTS. CAN NOT TRUST IT TO START AND NOT LEAVE YOU STRANDED.THE FOLLOWING LINK HAS 218+ OTHERS WITH SAME PROBLEM. HTTP://WWW.CARCOMPLAINTS.COM/CHEVROLET/IMPALA/2002/ELECTRICAL/PASSLOCK_PROBLEM_WONT_START_AND_SECURITY_LIGHT_IS_ON.SHTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550910November 5, 2013
STEERING
OBSERVED A FLUID LEAK NEAR RIGHT FRONT WHEEL. THE LEAK IS POWER STEERING FLUID. FOUND THE LEAK TO BE CAUSED BY A HOLE IN THE ALUMINUM POWER STEERING RETURN/COOLING LINE. THE LINE WAS LEAKING CAUSED BY THE PLASTIC WHEEL WELL LINER RUBBING A HOLE IN THE ALUMINUM TUBE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550946November 5, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RESTRAIN THE PASSENGER AND ALLOWED THEM TO MOVE FORWARD AND HIT HIS FOREHEAD ON THE EYE GLASS HOLDER LOCATED ON THE SUN VISOR. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V480000 (SEAT BELTS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 95,000....UPDATED 03/07/14 *BF THE CONSUMER STATED THE SEAT BELTS HAD TO BE PULLED, IN ORDER FOR THEM TO LOCK IN. UPDATED 03/13/14
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10550880November 4, 2013
ELECTRICAL SYSTEM
THE PASSLOCK SECURITY SYSTEM IN MY CAR DISABLES MY FUEL AND MY STARTER. I HAVE BEEN STUCK PLACES BEFORE BECAUSE THE CAR WON'T START. THE SECURITY MESSAGE IS ON AND SO IS THE BATTERY ALONG WITH SERVICE VEHICLE SOON. THE CAR WILL NOT START AND HASN'T FOR MONTHS NOW. I AM VERY UPSET, MY RADIO SAYS LOCKED AND I HAVE TRIED EVERYTHING TO GET MY CAR TO START. IT WILL LEAVE ME STRANDED AT SOME POINT IF IT STARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550622November 2, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE, STEERING
WHEN I PRESSED DOWN ON MY ACCELERATOR PEDAL (SPEED LIMIT WAS INCREASING FROM 50MPH TO 65MPH), A MESSAGE OF "STARTING DISABLED. SERVICE THROTTLE" CAME UP ON THE DASH. THE ACCELERATOR PEDAL AND STEERING WHEEL COMPLETELY LOCKED UP AND THE CAR STARTED TO DECELERATE. I WAS ABLE TO FORCE THE STEERING WHEEL IN ORDER TO TURN ONTO A SIDE STREET (NARROWLY AVOIDING A CAR STOPPED IN THE LEFT LANE TO TURN) AND PARK THE VEHICLE IN A LOCATION OUT OF THE MAIN LANE OF TRAFFIC. HAD THIS SIDE STREET NOT BEEN THERE AT THAT EXACT MOMENT, THE POSSIBILITY OF A CRASH WOULD BE VERY LIKELY AS STEERING WAS UNRESPONSIVE AND I MAY HAVE BEEN REAR-ENDED DUE TO THE SUDDEN LOSS OF ENGINE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550500November 1, 2013
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
(1) HEATING SYSTEM FAILED. NO HEAT, COOLANT WAS OK. FAN WAS RUNNING. DEALER EXAMINED. THREE ACTUATORS IN THE ELECTRONICS ARE FAILED AND HAVE TO REPLACE AT A COST OF OVER $550.00 (2) TEMPERATURE GAUGE STOPPED MOVING. DEALER EXAMINED. ESTIMATED COST OF $~400.00 TO REPLACE IPC UNIT. THERE IS ONE OF THE RECALLED IPC UNITS FOR GM AUTOS MADE BETWEEN 2003-2007; BUT IMPALA WAS NOT INCLUDED IN THE RECALL LIST. I DON'T KNOW WHY? SAME ELECTRONICS FAILED IN ONE UNIT MUST BE RECALLED FROM ALL THE UNITS.. THESE DEFECTS COULD INCREASE HEAT IN THE ENGINE BLOCK AND COULD INCREASE FUEL CONSUMPTION, FAILURE OF THE ENGINE AND POSSIBLY CAUSE FIRE, CONTACTED GM BUT THEY WERE NOT COOPERATIVE AND DENIED ANY CLAIMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550413October 31, 2013
STEERING, ELECTRICAL SYSTEM
WHENEVER IT IS RAINING OR I DRIVE THROUGH A PUDDLE OF WATER ON THE GROUND, THE STEERING WHEEL LOCKS UP FOR ABOUT 10-15 SECONDS AND THE CAR SEEMS TO LOSE POWER. I'VE CONCLUDED THAT THIS MUST BE SOME SORT OF SERPENTINE BELT ISSUE AS A LOT OF COMPONENTS ARE AFFECTED AT ONCE SUCH AS ALTERNATOR, POWER STEERING ETC. THIS IS EXTREMELY DANGEROUS IN MY OPINION AS ONSET IS UNPREDICTABLE ESPECIALLY IN HAZARDOUS CONDITIONS SUCH AS RAINING AND FOR THIS REASON I DREAD DRIVING MY CAR WHEN IT RAINS. PLEASE SOMEONE ACKNOWLEDGE THIS AS A LEGITIMATE CONCERN!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550426October 31, 2013
ELECTRICAL SYSTEM, ENGINE
FACTORY INSTALLED SECURITY SYSTEM WON'T LET ME START THE CAR, I HAVE TO WAIT ANYWHERE FROM 15-45 MINUTES BEFORE IT STARTS, AND THAT IS NOT SAFE TO BE STRANDED WITH THE FAMILY. I'M NOT THE FIRST PERSON WITH THIS PROBLEM, AND I HOPE YOU CAN DO SOMETHING TO HELP ME SOLVE IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550440October 31, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I PURCHASED A 2011 CHEVROLET IMPALA A YEAR AND HALF AGO FROM VICTORY CHEVROLET IN MOUNT HOLLY< N.C. AFTER THE FIRST WEEK OF OWNING THE CAR WHICH HAD ONLY 27000 MILES ON IT THE STABILTRAK LIGHT CAME ON, SINCE THEN IT HAS HAPPENED FOUR TIMES INCLUDING TODAY, TWO OF THESE TIMES I CAME CLOSE TO HAVING A WRECK. I FOUND ON THE WEB THAT THIS IS HAPPENING TO THE IMPALAS. I WROTE GM TO ASK IF SOMEONE WOULD HAVE TO BE KILLED TO RECALL THESE AND BE FIXED. IF YOU LOOK AT THIS YOU WILL SEE THEY DID RECALL THE POLICE CARS BUT NOT THE PERSONAL VEHICLES. I DON'T KNOW IF YOU CAN HELP BUT I WILL CONTACT ALL THE NEWS MEDIA TILL SOMEONE WILL LISTEN. AGAIN I HAVE TO TAKE MY CAR IN FOR REPAIRS FOR THE SAME REASON. THANK YOU! IF CANADA IS SUING GM FOR THIS REASON THEN WHY IS SOMETHING DON'T DONE HERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550091October 30, 2013
SERVICE BRAKES
DRIVING SAID VEHICLE THANKFULLY AT LOW SPEED WHEN ALL OF THE SUDDEN THE BRAKES WENT TO THE FLOOR . PULLED OVER AT SAW BRAKE FLUID . LOOKED UNDER VEHICLE SAW ROTTED OUT BRAKE LINES WITH A BIG HOLE IN ONE OF THEM AND THE OTHER IS JUST AS RUSTED . I CONSIDER THIS A GREAT SAFETY ISSUE . DUE TO IT HAPPENS SUDDENLY. NOTE: I SAW ON ABC NEW AND ON THE INTERNET THERE IS AN ISSUE WITH GM TRUCKS AS WELL. IT NOW SEEMS ITS NOT JUST TRUCKS. I KEEP MY CAR IN GREAT SHAPE AND HAVE IT SERVICED AT THE DEALER AND NEVER WAS INFORMED OF A PROBLEM WITH MY BRAKE LINES. THANK-YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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