Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10545056September 23, 2013
STEERING
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THE STEERING WHEEL WOULD SQUEAL WHEN TURNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO STATED THAT FLUID WAS LEAKING FOR THE STEERING SYSTEM AND NEEDED TO BE REPLACED. THE CONTACT DID NOT REPLACE THE POWER STEERING UNIT. THE FAILURE MILEAGE WAS 47,626.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544553September 20, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN CRUISE CONTROL, THE VEHICLE BEGAN TO STALL. THE VEHICLE ALSO FAILED TO INCREASE SPEED WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE FUEL GAUGE ALSO FAILED SIMULTANEOUSLY. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT LISTED UNDER ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544494September 19, 2013
POWER TRAIN
SHIFTER LOCKED AND WOULD NOT GO INTO ANY GEAR. SERVICE FOUND BROKEN WIRE AT TRANSMISSION SHIFTER. THEY REMOVED CENTER CONSOLE AND REPAIRED WIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544495September 19, 2013
POWER TRAIN
SHIFTER IS LOCKED - AGAIN - AND WILL NOT GO INTO GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544496September 19, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DRIVER SIDE REAR DOOR LOCK CONTINUES TO FAIL UPON DEPRESSION OF UNLOCK BUTTON ON FOB OR INSIDE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544512September 19, 2013
LATCHES/LOCKS/LINKAGES
THE REAR POWER DOOR LOCKS NO LONGER LOCK AUTOMATICALLY WHEN SHIFTING TRANSMISSION IN DRIVE OR WHEN USING DRIVER MASTER DOOR LOCK SWITCH. PROBLEM BEGAN SOON AFTER PURCHASE. HAS BEEN CONTINUOUS PROBLEM. KNOWN ISSUE WITH LUBRICATION GREASE ENTERING ACTUATOR MOTOR AND SHORTING MOTOR CONNECTIONS. VERY PREVALENT PROBLEM WITH 07 08 IMPALAS, ALSO SIMILAR YEAR MALIBUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544207September 18, 2013
SUSPENSION, STEERING, POWER TRAIN
I OWN A 2010 CHEVROLET IMPALA. I HAVE HAD MY HOUSING GEAR REPLACED AND OTHER SUSPENSION ITEMS IN THE LAST YEAR. SINCE MY LAST MAJOR JOB (HOUSING GEAR), THE CAR HAS BEEN MAKING A CLICK WHEN TURNING THE WHEEL AND WHEN GOING UP HILL. WHEN THE CAR IS GOING UPHILL AND SHIFTING GEARS IT MAKE A CLICK/POP SOUND. I HAVE TAKEN MY CAR TO THE CHEVY DEALER AND THEY CONSTANTLY ACT AS THOUGH THEY CAN NOT HEAR THE SOUND, WHICH MAKES IT SO EASY FOR THEM TO NOT REPAIR. I HAVE TAKEN MY CAR IN FOR THIS OVER 5 TIMES AND LEAVE WITH THE PROBLEM STILL BEING. ON TWO OF THOSE OCCASIONS THEY FOUND OTHER ISSUES WHICH RESULTED IN THE WARRANTY PAYING FOR THE PROBLEMS. MY WARRANTY INCLUDES A $100 DEDUCTIBLE. SO I HAVE PAID A DEDUCTIBLE TO GET ONE PROBLEM FIXED AND IT HAS NOT BEEN REPAIRED TO DATE. I AM TRULY FRUSTARTAED, AS I AM NOT A MECHANIC AND NEED MY CAR FIXED. I DRIVE A TODDLER AROUND DAILY. I FEEL INSECURE WITH MY CARS DRIVEABILITY. MY CAR NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544297September 18, 2013
ELECTRICAL SYSTEM
PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552 (B)(6)[XXX].
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543722September 17, 2013
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, SEATS
2011 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE HEAD REST ISSUES. *SMD THE CONSUMER WOULD LIKE THE HEAD REST REMOVED. SHE STATED THEY WERE TOO LARGE, WHICH BLOCKED HER VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544148September 17, 2013
AIR BAGS
I PURCHASED MY NEW 2014 CHEVROLET IMPALA FROM HAWTHORNE CHEVROLET IN HAWTHORNE, N.J. SOME FOUR (4) MONTHS AGO. I AM THE SOLE OWNER AND DRIVER OF THIS VEHICLE. LAST WEEK (AROUND SEPTEMBER 11, 2013) I NOTICED A CRACK IN THE VINYL TOWARD THE RIGHT OF THE GOLD COLORED CHEVROLET BOW TIE POSITIONED IN THE CENTER OF THE STEERING WHEEL AREA. THE CRACK IS A SEMI-CIRCULAR LINE THAT HAS A SLIGHT DEPRESSION TO THE IMMEDIATE LEFT OF THE CRACK. I IMMEDIATELY DROVE IT TO THE HAWTHORNE CHEVROLET AND THE VERY NEXT DAY, THEY REPLACED THE STEERING WHEEL AIR BAG FOR ME. THIS PART INCLUDES THE "RIGID" BLACK SURFACE VINYL WHERE YOU ACTIVATE THE HORN. THE HORN TAKES AN EXTRAORDINARY AMOUNT OF PRESSURE TO ACTIVATE TO MAKE A SOUND DUE TO THE RIGIDITY OF THE VINYL--WHERE THE HORN ICONS (I.E., THE RAISED "TRUMPETS") ARE IS EXTREMELY NON YIELDING--IN MY OPINION. I LEFT THE DEALERSHIP AFTER THE REPLACEMENT AIR BAG WAS INSTALLED AND 1/10 OF A MILE AWAY, I NOTICED THE SLIGHT DEPRESSION AND LINE DEMARCATION ALREADY. HAWTHORNE CHEVROLET'S SERVICE DIRECTOR TOLD ME TO RETURN THE FOLLOWING DAY AND AFTER A 2-1/2 HOUR WAIT THE SERVICE DIRECTOR AND A MECHANIC WALKED ME OUT TO ANOTHER 2014 CHEVROLET IMPALA AND STATED THAT ALL OF THEIR IMPALAS ARE LIKE THIS. I AM WORRIED ABOUT UNPREDICTABLE STEERING WHEEL AIR BAG DEPLOYMENT, DIFFICULTY IN SOUNDING MY HORN AS I DO MUCH OF MY TRAVELING ON A BUSY/DANGEROUS HIGHWAY, AND I WORRY ABOUT FUTURE/CONTINUED CRACKING OF THAT VINYL SURFACE COVERING WHERE I AM TOLD BY HAWTHORNE CHEVROLET'S SERVICE DIRECTOR IS WHERE THE AIR BAG DEPLOYS. AGAIN...THE CAR IS ONLY 4 MONTHS OLD WITH ONLY 2,200 MILES WHEN THIS CRACKING FIRST OCCURRED. I AM WORRIED THAT WHERE THIS CRACK IS LOCATED THE AIR BAG COULD EXIT. I CONTACTED CHEVROLET'S NATIONAL CUSTOMER SERVICE AND THERE ARE 2 ACTIVE SERVICE REQUEST NUMBERS RELATING TO THE CRACK AND THE HORN SOUNDING MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544160September 17, 2013
WHEELS, TRACTION CONTROL SYSTEM
TRACTION ACTIVE MESSAGE COMES ON TURN TRACTION CONTROL TURNS AND ABS LIGHT COMES ON WHEN I PUT CAR IN REVERSE, PULL FORWARD TURN WHEELS TO RIGHT IT MAKES A NOISE NIT A GRINDING NOISE BUT CLOSE AND WHEN MESSAGE COMES UP AND I APPLY BRAKES IT MAKES THAT NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543840September 16, 2013
ENGINE, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THREE TIMES NOW THIS HAS HAPPENED. THE FIRST TIME I WAS DRIVING DOWN A MAIN STREET AT ABOUT 35 MILES PER HOUR AND ALL OF A SUDDEN MY SERVICE TRACTION CONTROL LIGHT CAME ON AND THE WORDING WAS DISPLAYED, AS WELL AS MY CHECK ENGINE LIGHT CAME ON AND THE WORDING "ENGINE POWER REDUCED" WAS DISPLAYED. ABOUT A MONTH LATER, I WAS LEAVING A PARKING LOT WHEN THE SAME THING HAPPENED AND THEN AGAIN FOUR DAYS LATER I WAS MERGING ONTO A HIGHWAY AND THE SAME THING HAPPENED. WHEN I TRY TO ACCELERATE, IT SOUNDS LIKE SOMETHING IS GOING TO FALL OUT OF THE BOTTOM OF MY CAR. AFTER READING THE OTHER COMPLAINTS, I DON'T UNDERSTAND WHY THIS ISN'T BEING TAKEN CARE OF BY THE COMPANY AND LEFT UP TO THE CAR OWNER TO DEAL WITH. IT IS VERY UNSAFE AND I CAN'T AFFORD TO GET A DIFFERENT CAR NOR PAY FOR EXPENSIVE REPAIRS THAT ARE BEYOND MY CONTROL OR FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543410September 13, 2013
POWER TRAIN, ENGINE, TRACTION CONTROL SYSTEM
I WAS DRIVING ON CITY STREETS AND MY CHECK ENGINE AND TRACTION CONTROL LIGHT CAME ON. THE DASH ALTERNATED BETWEEN "SERVICE TRACTION CONTROL" AND "REDUCED ENGINE POWER." YES THE ENGINE POWER WAS REDUCED BUT I WAS STILL ABLE TO DRIVE IN THE CITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543411September 13, 2013
STEERING
THIS SITUATION HAPPENS FREQUENTLY WITH THIS CAR WHEN IT RAINS AND THE GROUND IS WET. MY STEERING WHEEL LOCKS WHEN DRIVING MY CAR IN THE RAINY WEATHER. IT APPEARS THAT WHEN SOMETHING UNDERNEATH THE CAR GETS WET THE STEERING WHEEL LOCKS. I'VE TAKEN IT TO THE DEALER FOR THIS PROBLEM AND THEY CAN'T FIND ANYTHING WRONG WITH IT. THE BELT WAS REPLACED AND THE PROBLEM PERSIST. I'M AFRAID TO DRIVE THE CAR, ESPECIALLY, WHEN IT RAINS. I'M AFRAID THE STEERING WHEEL WILL START LOCKING WHEN DRIVING IN DRY WEATHER TOO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543218September 12, 2013
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, TRACTION CONTROL SYSTEM
ON MY WAY TO WORK: ON HIGHWAY ALL LIGHTS CAME ON SERVICE TRACTION CONTROL, SERVICE STABILITRAK AND ENGINE POWER IS REDUCED, AND MY CHECK ENGINE LIGHT CAME ON AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543355September 12, 2013
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED WHILE TRAVELING 65 MPH, THE VEHICLE WENT INTO LIMP MODE AND THE SERVICE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543366September 12, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
REAR DOOR PASSENGER SIDE WILL NOT LOCK OR UNLOCK WITH KEYLESS ENTRY. THEY LOCK IS ALSO POSITIONED WAY TO THE BACK SIDE OF THE DOOR MAKING IT VERY TROUBLESOME TO UNLOCK THE DOOR MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543083September 11, 2013
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT WAS ABLE TO MOVE OFF THE ROADWAY AND CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. NO ONE WAS INJURED. THE FIRE DEPARTMENT DID NOT STATE WHAT CAUSED THE FIRE. AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 09V116000 (ENGINE AND ENGINE COOLING) AND CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT BY LAW, THEY WERE NOT RESPONSIBLE TO REMEDY THE VEHICLE DUE TO THE AGE OF THE VEHICLE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10542998September 10, 2013
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
TODAY MUST OF BEEN A RECORD FOR HOW MANY TIMES MY IMPALA SHUT ITSELF OFF! I LOST COUNT AT ABOUT 20 TIMES! IM OVER A HUNDRED MILES AWAY FROM HOME AT MY PARENTS HOUSE AND ON MY ATTEMPT TO GET HOME THE IMPALA WOULDN'T LET ME DRIVE MORE THAN 10 MINUTES. BECAUSE OF THIS I HAVE NOW HAD TO CALL OFF WORK AND AM OUT OF A DAYS WAGE BECAUSE I MADE THE MISTAKE OF BUYING THIS CAR. I HAVE NO MONEY AND CANT GET THIS FIXED FOR AWHILE BUT IT SEEMS THAT I MAY HAVE TO CHOSE BETWEEN EATING THIS MONTH OR FIXING THIS SO I GUESS ILL JUST GO HUNGRY. I'VE BEEN SEARCHING THIS SITE FOR OTHER YEAR IMPALAS AND IT SEEMS THAT EVERY SINGLE YEAR IS HAVING THIS ISSUE, EVEN THE 2014 MODELS! THIS HAS MADE ME REACH THE CONCLUSION THAT THE NHTSA DOESN'T REALLY CARE ABOUT OUR SAFETY NOR DO THEY ATTEMPT TO SOLVE ANY PROBLEMS BASED ON HOW MANY TIMES THIS COMPLAINT GETS REPORTED AND DOES ANYTHING EVER HAPPEN!? THE ANSWER IS NO! SO IM BASICALLY WRITING THIS TO INFORM OTHERS WHO PLAN ON GETTING AN IMPALA, PLEASE FOR THE SAFETY OF YOURSELF, THOSE AROUND YOU, AND YOUR WALLET DON'T! THIS IS MY LAST GM CAR I WILL EVER PURCHASE! NOT THAT GM REALLY CARES BECAUSE THEY ALREADY GOT MY $60,000 FOR MY LAST 3 CARS SO THIS PROBLEM WILL NEVER GET RECALLED, NOR WILL THIS WEBSITE ATTEMPT TO PROVIDE ANY TYPE OF HELP SO SAVE YOURSELF THE HEADACHE AND BUY FOREIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542813September 10, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY AND CRASHED INTO A TREE. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS NOT TAKEN FOR REPAIRS OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 69,000. THE VIN WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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