Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11588456May 13, 2024
ELECTRICAL SYSTEM
Trouble code p2138. Replaced accelerator pedal with OEM. Trouble code still persists. Car goes into limp mode while driving posing a safety concern. There is a TSB 07-06-04-019F. Other codes include p0301 and p0697. After limp mode I have to pull over and turn car completely off and crank it up again to get out of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588445May 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Front camera inoperative. Not listed as a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588065May 10, 2024
FUEL/PROPULSION SYSTEM
The same part that is causing a recall for 2021-22 models just went out on my 2020. Why aren't the 2020's recalled? This is causing it to be hard to get the part. It's the fuel pump control module. 2020's need to be included in this recall. My car is only 4 years old, and is just past the warranty (47k miles). I should not be having such trouble with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588003May 10, 2024
POWER TRAIN:DRIVELINE:CHAIN/BELT, ENGINE
The contact owns a 2012 Chevrolet Equinox. The contact stated that her husband discovered that the timing chain had failed. In addition, there was an excessive consumption of oil causing the contact to add engine oil frequently. The engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the timing chain needed to be replaced but no further diagnosis was available for the other failures. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587963May 9, 2024
SERVICE BRAKES, ENGINE
Due to mechanical error with the vacuum brake pump that has had millions of vehicles listed in the recall except for the Equinox, it caused $4,000 worth of damage to my vehicle and almost caused a crash on a highway in close proximity to an ambulance that was actively on an emergency run. I was on a major highway traveling at about 60 MPH. I was able to coast enough to wear I could safely get to the shoulder of the highway, take an exit ramp, and coast up the hill out of the way of the ambulance. I contacted GM and have yet to hear anything further back. This incident could have cause a catastrophic crash and further delayed medical treatment for whomever was needing the ambulance. After some research on the matter, I found that 3.4 million vehicles of GM were recalled after this exact issue had resulted in 113 accidents and 13 injuries. 2014-2018 model year Cadillac Escalade, Chevrolet Silverado, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra and GMC Yukon were all listed under the recall, but not the Equinox. After being forced to have the vehicle towed to a dealership, they confirmed that the vacuum brake pump seizing up is what caused the pedal to lock up and send metal into my engine, which has now cost me upwards of $4,000. General Motors failed to include the Equinox in this recalls and still refuses to do so. I fear this will happen, in time, to other owners of a Chevrolet Equinox. I am reaching out to all possible avenues for what my next options are and attempting to prevent this from happening to someone else. GM needs to be held responsible for this matter and issue a recall for the Equinox as well before something catastrophic happens if it hasn't all ready.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587746May 8, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Engine Problems Due to Excessive Oil Consumption, Rattling, and Failure. Then There Is The Electrical Issues Which Would Drive Anyone Insane causing certain functions not to work. The constant dimming of the screen it self.Im very upset cause im a single mom of a college student, I can’t afford these kind of issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587376May 7, 2024
FUEL/PROPULSION SYSTEM
Fuel pump quit on 12/24/23. Dealer had vehicle four months while GM designed new pump. Notified vehicle was ready but later same day was notified the catalytic converter was bad - one ordered. Another week. Picked up vehicle mid April 24 and drove about three miles and warning light came on. Returned to dealer, mechanic made adjustments and said all fixed. Been dealing w/GM for buy back or higher trade in. Battle all the way. Bought as tow vehicle with RV. About to leave on 2 to 3,000 mile trip. Do not trust Equinox and want to return/trade for another Equinox or Blazer. Have also looked at Ford products. BTW I was in the inside lane of a busy four lane highway when this happened and speed reduced to about 5 miles per hour. People love their horns when you try to get in outside lane in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586689May 3, 2024
AIR BAGS
1.The airbags did not deploy, possibly missing. 2. I suffered injury and crashed into a building. I was hit. 3. Vehicle was inspected by the Hertz Rental Car. 4. Do not remember any messages.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11586607May 2, 2024
ENGINE, SERVICE BRAKES, POWER TRAIN
I was operating the vehicle when it suddenly shut off in traffic. I attempted to restart the vehicle and received a "reduced engine power" and "Service brake assist" message. The vehicle had a clunky noise and failed to restart. Upon inspection at the dealership, I was told that the vacuum pump inside the engine had exploded and sent metal components throughout the engine system. No previous issues or warnings were present prior to this failure. This is a safety issue as the vehicle gave no warning signs of issue and shut off in the flow of traffic with very little ability to brake or steer out of the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586640May 2, 2024
VISIBILITY
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving 30 MPH during a rainstorm, the windshield wipers were not functioning. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the windshield wiper module. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V165000 (Visibility) the VIN was included, and the vehicle had been repaired, but the failure still occurred. The manufacturer was not notified of the failure. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586269May 1, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving 70 MPH, the vehicle decelerated to 40 MPH unintendedly and the vehicle stalled. The contact pulled over. There were no warning lights illuminated. The contact used an ODB scanner and retrieved several DTC codes. The vehicle was taken to an independent mechanic who informed the contact of piston rods failure and that the sensor shutdown the engine. The contact stated that the vehicle was consuming excessive amounts of engine oil. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586304May 1, 2024
SERVICE BRAKES, ENGINE
Vacuum pump coming apart internally making it virtually impossible to stop the car using the brakes. This was a known issue on other GM Models the vacuum pump failing caused damage to my camshaft and possibly to my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586005April 30, 2024
POWER TRAIN, ENGINE, WHEELS
So where do i begin. There are no leaks on my driveway but I have to add coolant every other day & then when I opened my hood it looks like there’s grease everywhere like over the bolts where the bottom & top meet. At time the car stalls it loses power or doesn’t even pick up power. It just drags. Sometimes a strong odor comes from the vents of the a/c & then it at times doesn’t blow cool air just flat air. Also six months after having the vehicle the 2 TPMS went out & when I took it back to dealer where i purchased it they basically told me that I didn’t even have any TPMS that the machine didn’t pick up any & now the display was showing all 4 empty & the TPMS icon constantly on the display. I found that odd & I didn’t know much about TPMS at the time. I was still bothered so I kept asking other people I would come in contact with being new to the state of Texas & they said the only way it would not come up on the machine would be as if they wouldn’t be inside as they were removed but again I drove in with just 2 marking on the display. Not a big deal. I did purchase the gold package of warranty with the vehicle but I have no idea how to use it. I’m not sure if they even did all the past recalls on this vehicle. I read one of them was a window & I too hear that as I drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586206April 30, 2024
VISIBILITY/WIPER
Joint on the front windshield wiper assembly failed. Was driving in a 4 lane highway doing about 70 mph while it was raining. Windshield wipers stopped halfway through the movement they sat for a moment they moved to as far as they could go towards the driver side and that’s where they stayed. The driver side one was over the edge of the vehicle. I followed tail lights turning onto a side road, pulled over safely. Moved the wipers to a down position, there was no resistance. Checked the fuse and that was fine. Waited a bit for the rain to settle a bit and drove to a safer location. Once off the highway and away from traffic when turning the windshield wipers on I could hear the motor still going so knew it was an issue with the arms. I had been on the road for about 2 hours all major highway with still over 2.5 hours left of my drive when they failed. We had to trailer it home as it was not safe to drive with the amount of rain we were getting. Replaced the motor and arm mechanism when we got it home and saw that it was one of the ball joints that broke. There were no warning lights, we have the old parts if needed for inspection, this looks to be the same issue as the recalled parts on the 2014-2015 equinox.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585393April 26, 2024
VEHICLE SPEED CONTROL
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584939April 24, 2024
STEERING
At steady highway speeds, after driving an extended period on straight sections of highway, the steering sticks; requires a tug to get the wheel to turn left or right. My car is NOT equipped with Lane Keeping Assistance. I usually first feel this nearly an hour into a trip to our daughter's house, 2 1/2 hrs. away. I took the car into the dealer at 21.6K miles and in eighteen miles they "could not duplicate" and said there were no TSB's or computer updates for the problem. Now at 73K miles, this problem persists. I have seen a couple of others post this exact issue about their 2018-and-newer Equinoxes, on Equinox forums/sites, also with no satisfaction from their dealers. This could be especially dangerous on wet/slick roads. Of course a dealer won't be able to reproduce it as they won't drive a car multiples miles on a straight road without turning the wheel, and then attempting to turn it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584864April 24, 2024
UNKNOWN OR OTHER
1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The vehicle purchased from UTICA PREOWNED, a 2017 CHEVROLET EQUINOX LT with VIN [XXX] , experienced a complete failure of the engine system. It is available for inspection upon request. 2.How was your safety or the safety of others put at risk? •The failure of the engine system in the vehicle posed a significant safety risk as it rendered the vehicle inoperable. This could have resulted in potential accidents or breakdowns, endangering both my safety and the safety of others on the road. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •The problem has not yet been reproduced or confirmed by a dealer or independent service center. However, the vehicle’s condition has been confirmed as non-operational by the auction from which it was sourced. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, it has been inspected by the auction where it was purchased, confirming its non-operational condition. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •There were no warning lamps, messages, or symptoms indicating the failure prior to the purchase. The vehicle was represented as being in good working condition by [XXX] during the negotiation process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584927April 24, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, she became aware that the brake pedal required excessive effort to bring the vehicle to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. Later, the contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the vacuum pump, resulting in damage to the timing chain. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584876April 24, 2024
UNKNOWN OR OTHER
Vehicle begins to chug like it’s going to stop. Then goes back to driving normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584751April 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise turn off and vehicle immediately decelerates. When traveling at highway speed with someone following closely behind you there is no warning that you’re decelerating. Also when this happens all cameras are off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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