Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11581227April 4, 2024
ENGINE, POWER TRAIN, STEERING
I am writing to address a critical issue involving my 2017 Chevrolet vehicle, which poses a significant safety hazard. I purchased this car from Faulkner Subaru in Bethlehem in 2022. The specific component failure relates to the positive crankcase ventilation (PCV) system, particularly the lack of a traditional PCV valve and the presence of a fixed orifice vacuum port in the intake manifold. This component is available for inspection upon request. The safety of myself, my passengers, and other road users was compromised due to the sudden and significant oil leakage caused by the malfunctioning PCV system. This not only endangered our safety but also posed a serious risk to others on the road. While the problem has not been reproduced or confirmed by a dealer or independent service center, it is a well-documented issue with ongoing litigation against Chevrolet. However, there are currently no active recalls addressing the problem. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. The incident occurred suddenly while driving, with the strong smell of burning oil and subsequent oil leakage being the first indications of a problem. Your immediate attention to this matter and intervention on behalf of affected consumers is crucial. I urge Chevrolet to address this safety concern through a formal safety recall and to take responsibility for rectifying this manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581261April 4, 2024
UNKNOWN OR OTHER
The radio volume changes up and down while driving making it very difficult to hear and concentrate on the road. I've called the dealer and been told to check for recalls and no recall exist for the radio.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579984March 28, 2024
BACK OVER PREVENTION: WARNINGS
The Park Assist light keeps coming on and should have been a recall for this item I was told by the dealership last year and they supposedly ordered part. I never received a call and now light is still coming on due to not showing any open recalls and item was never repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579761March 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. After a visual inspection of the engine compartment, the contact observed that the vehicle was extremely low on engine oil before an oil change was due. The vehicle was taken to an independent mechanic, who diagnosed a failure with the O2 sensor. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Special Coverage Adjustment: N192291100. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579315March 25, 2024
ENGINE
This vehicle has a malfunctioning oil pressure sensor and/or an issue with the engine temperature gauge. The main issue is that the design of the 2.4 ecotec engine is defective in the opinion of many mechanics and equinox/terrain owners. The engine burns off more oil than is considered safe. I was advised not to run the oil consumption test by the DEALERSHIP. My experience is, I heard a sound in the engine and upon checking the oil, discovered NO OIL present!!! I had over 1000 miles left on my oil service sticker. There was no indication other than my own observation of a sound. No temperature change, the temperature gauge should have been reading hot, but was at normal. No oil light... like literally no oil sensor light present on the console. This was pretty upsetting to find out. The damage is done and I am out a vehicle over it as the damage is caused to the ENGINE/PISTONS. The timing chain is INSIDE the engine housing and THIS is the defect in the design. Oil splashes over into places it should not be, causing corrosion and combined with the fact that it is burning off this oil and causing damage because of lack of oil as well. The solution, is a nominal offer of 10% off this KNOWN issue and bill for a new engine. This is not ok. I am at 101k miles so just out of the zone for lemon laws, but this is a serious design issue and will cause severe hardship to those who own these vehicles. The recall is for previous years than my own, the issue is the same. The vehicle is NOT SAFE TO DRIVE without the proper indications that the oil is being burned off and damaging the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579378March 25, 2024
ENGINE
Engine Oil had burned off, no notification of loss of engine oil to fill or maintain. engine is now required to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579146March 24, 2024
ENGINE, UNKNOWN OR OTHER
While I was driving the rear main seal went out and I lost all my oil. Luckily I was close to home,could have blown my motor. This is a 1500.00 to a 2500.00 fix. This happened around feb.26 2024 and my car is still sitting I'm my drive until I can save up the money to fix it. Also the few places I have called around to fix it have had other equinoxes in for the same thind,22 that I know of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578886March 22, 2024
POWER TRAIN, ENGINE
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle jerked, stalled, and made a clicking sound while idling. The check engine warning light was illuminated. The vehicle was taken to a local mechanic who stated that the exhaust camshaft timing was over-advanced beyond limits for a predetermined period, the system performance catalyst was low efficiency, and the evaporator systems had a small leak. The contact stated that two calipers and the boot of the axle were previously repaired due to a leak. The mechanic stated that the contact needed to replace the engine variable valve timing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,823.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578893March 22, 2024
FUEL/PROPULSION SYSTEM
So I know of atleast 4 Chevrolet equinox's all haveing the exact same issue doesn't matter milage all in the same area which have a issue saying engine power system low then it starts to studder and often stalls out or then over revs and trys to take off like it's been slingshotted which is unsafe even after repairing many issues it is coming up as and nothing seems to fix said issue. Also timing jumping and after being professionally fixed it jumps timing again shortly after being repaired also milage doesn't seem to be a factor in this issue as I have 1 that has jumped timing with only 150k miles while the other days after timing was all repaired jumped timing again and it has like 200+k miles and I know of atleast 2 others in the area having the same exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578925March 22, 2024
SERVICE BRAKES
[XXX] My wife received a warning light that the Brake fluid was low, upon the husband checking under the hood after cleaning the reservoir cap and opening the cap and looking inside of the reservoir I could see that there was no visible brake fluid in there. Using another car I purchased Prestone Dot 3 and filled the reservoir it, it took 8 oz out of 12 oz. The 2020 Equinox Premier only has 34,500 miles. On [XXX] I have an appointment to bring the vehicle to Midas via being towed because of this issue, it is not safe to drive there. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578988March 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was operating the vehicle in a parking area, while the vehicle was in park, and with the engine idling, the engine suddenly stalled. After which, the vehicle failed to immediately restart; however, upon pumping the accelerator pedal, it was able to restart. After restarting the vehicle, it returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578889March 22, 2024
FUEL/PROPULSION SYSTEM
My 2022 Equinox stopped unexpectedly while in traffic. I could not restart the engine. It was towed to the dealer who told me that there were no recalls on this car. I confirmed this by entering the VIN in your data base. However, when I put in 2022 Equinox. it shows multiple recalls including one for a fuel pump defect (exactly my problem). I don't understand these conflicting reports. It appears I should have gotten multiple recall notices. Can you please explain the disparity?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578610March 21, 2024
ENGINE
The gaskets in the rear of the motor went bad and it blew out while driving down the highway. My mechanic said it is due to a defect in the vacume system. I replaced the motor for about $7300. A few weeks later, my mechanic wanted to check it out again. He said he had 4 equinox vehicles come in with the motors blown in the exact same manner. He researched the cause and had to drill something, or it would have happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578527March 20, 2024
ENGINE
The contact's daughter owns a 2013 Chevrolet Equinox. The contact stated that while driving 10 MPH, she observed a loud ticking noise from the engine compartment and the vehicle stalled. The vehicle was not able to restart. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised that he should contact NHTSA to add the vehicle to a recall list. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577980March 18, 2024
ENGINE
Our 2015 Chevrolet equinox burns excessive oil… we’re constantly low on oil and we looked it up in the 2013 Chevy equinox had a recall for the same issue… it’s the same engine as the 2013, but there was no recall on this one. It’s been happening for a while
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578084March 18, 2024
ENGINE
I was driving when my car started knocking. I pulled over on the highway and noticed oil all over the undercarriage of the vehicle. I immediately drove to the dealership and had the mechanics take a look. They came back and said, "The rear main seal was leaking due to a plugged PCV port that froze because of the cold weather. This caused high crankcase pressure to build, which blew out the rear main seal." Looking online, I found that this appears to be a common problem. The dealership said they could fix it by drilling the hole in the PCV port bigger, but there is currently no recall on this issue. Just to replace the seal, they are charging $2500, with an additional few hundred dollars to enlarge the PCV port. Thankfully, I was able to pull over and get it to the dealership. I can only imagine how bad things could have been if I hadn't been in a relatively safe spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577912March 17, 2024
ELECTRICAL SYSTEM
We purchased this used 2022 Equinox on [XXX] from Hatfield Buick / GMC in Redlands. It is still under factory warranty with mileage currently at 17,700. In mid January 2024, the vehicle was difficult starting. After it started, I drove directly to the dealer in Redlands. They kept the car for nearly two weeks before they identified the electrical problem was in the factory radio mechanism. At that time, I was told there was a supply chain issue obtaining a replacement radio from the GM FACTORY and there was no eta. I told the service advisor I NEEDED MY CAR. He suggest they pull the fuse controlling the radio until the replacement radio was received. That way I could take the car home and regain use. The only problem with this temporary fix was it affected many inside the cabin functions, most directly all sounds of turn signals, etc were silent, the back up camera no longer functioned and mostly all these disabled functions made the use of the car DANGEROUS. On March 13th I sent the general manager and service tech an email asking the status to our problem. As of today, Sunday, March 17 no word from that dealership. I need your help resolving this problem or authorize that dealer to provide a temporary replacement and keep our vehicle until the necessary part to resolve is complete. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577750March 16, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Basically it has the recall for clogged cats and O2 sensors it has [XXX] my pistons I use quart oil every 100 miles I talked to customer service last night was told all ve fixed and I could have rental went to get it cause my car dies at every stop from not having right fuel mixture. Now they changed story . Lawsuit ? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577542March 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving my 2019 Chevy Equinox it was acting to me to have a flat tire shaking weirdly in what felt like the front right tire. I was going around 72 mph down the freeway slowed to exit to the nearest station no issues there my speed was around 37 mph exiting off the freeway and SUDDENLY THE BREAK PEDAL WAS TO HARD TO PRESS I FOUND MYSELF WITH NO BREAKS the break pedal was EXTENDED OR? It wouldn’t press down at all and although I tried to pump them, I didn’t want to break anything and it felt like if I pushed down it would break something! So I wheeled it into the gas station and put it in park to stop. I called right away to the dealership I bought it at and had it towed from the station! I was lucky! I KNOW I WAS LUCKY! I MIGHT NOT HAVE BEEN!! This came without warning other than thinking I had a flat from the shaking! There was no light or other symptoms to alert me! IMAGINE SUDDENLY THE CAR IS SHAKING AND YOU HAVE NO BREAKS!?! THE CAUSE I WAS TOLD IS A FAULTY BOOSTER! IF YOU CANT GUARANTEE THE BREAKS WHY SELL THE CAR! ITS A VITAL ASPECT OF SAFETY! NOW IM TERRIFIED! THIS IS NOT OKAY! ALL I GET IS EXCUSES AND RUNAROUNDS ABOUT IT! BE AWARE THESE CARS HAVE ISSUES! HOW CAN A CONSUMER FEEL SAFE DRIVING A VEHICLE NOT KNOWING IF THE BREAKS WILL WORK OR NOT?! The shaking was my warning I say looking back but NOT AN ACCEPTABLE ONE! I think it’s what SAVED MY LIFE AND THOSE OF MY CHILDREN! Only the shaking!!!!!!!!!!!!! NOT OKAY GMC NOT AT ALL!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577697March 15, 2024
SERVICE BRAKES
Driving 70mph on the interstate with moderate traffic. Came up on a slow down and tried to brake but my brake pedal would not move. It took both feet pushing as hard as I could to stop my car. Luckily I didn't hit anyone. Had to trailer the car home. Had the code read at O'Reilly auto parts and it is the failure of the brake booster vacuum pump. My car has a little less than 70,000 miles on it. There were no warning lights, NO NOTHING up to this point. Luckily I leave plenty of room between me and other cars or this could have been a really bad turnout.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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