Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11607679August 10, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalled and stop running while accelerating at a busy intersection and created a hazardous situation in traffic. Had to push the car off the road. Car would not start again so called for a tow. The Equinox was taken to a nearby Chevrolet dealership. I ran a tester on it and the error code was P129F, Fuel Pump Driver Control Module, Fuel Pump Speed Signal Incorrect. In doing a search, I discovered there was a recall for 2022 Equinox for this issue however I never received a notice for my 2022 Equinox. This put me in danger as well as two of my children who were riding with me. I'm extremely dissappointed and alarmed that Chevy did not send a letter with the recall. The dealership apparently repaired it under warranty and not under a recall which is disturbing to me since they may be "under-reporting" this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607296August 8, 2024
ENGINE, UNKNOWN OR OTHER, SUSPENSION
I own a 2012 Chevy equinox 2.4 eco-tech all wheel drive I purchased it three years ago and a little over 90,000 miles on it asked the dealer if it was part of the class action oil consumption lawsuit. They said they knew nothing about it Shortly after I purchased vehicle I noticed I was having to add to 4 quarts of oil every two months I saw oil puddles under my car and not sure where it was coming from. I have driven less than 10,000 miles in three years and have had my serpentine belt snap off due to excessive oil leakage , I have added myself to the class action lawsuit but I’ve heard nothing. I am still adding at least 3 quarts of oil a month and I don’t even drive 400 miles a month. I believe this is putting my life in Jeopardy and passengers in my car. There is never been a check oil light come on yet. I have checked my oil and it has been almost completely bone dry..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607343August 8, 2024
FUEL/PROPULSION SYSTEM
While driving along the road the engine suddenly, without warning shut down. My wife and I were left stranded in the travel lane of the road. The fuel tank had about 3/4 of a tank of gas in it. The engine would not start. When the engine quit, we did not have any control of the steering and we just coast to a stop. We were moving at about 25 to 30 miles an hour on a twisting, hilly road when the engine quit. We were left stranded in a very dangerous curve on a hill. Visibility for oncoming traffic is hampered by the curves and the hill, a dangerous stretch of road. The vehicle was taken to Central Chevrolet via flatbed. The fuel pump module was replaced, and I got my car back the next day. My wife was a nervous wreck. Our Equinox was just over two years old with only 7634 miles on it. To have the engine quit is one thing but to not have control of the steering afterwards or even get into neutral to get it off the road is dangerous to say the least. Central Chevrolet did an excellent job repairing the vehicle and getting it back to me quickly. My concern is will this happen again and if it did happen on the highway, it could be disastrous and possibly deadly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606684August 6, 2024
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Brakes locked up after turning off of an exit leading to an intersection and incident that could have killed myself and those around me. AAA towed my car to their garage and said it fits a safety recall according to the year make and model and I needed to take it to Chevy because the Brake Vacuum Pump has disintegrated despite my brakes, rotors, brake pads, fluids, etc all in brand new and phenomenal shape as well as a well maintenance’d vehicle which is proof this is a manufacturer issue, not my doing, nor is it “wear and tear”. The vehicle also smelled like fire which is another reason management at AAA and other local garages feel this is a safety issue beyond what they feel comfortable with. Chevy said that although they fixed many of my make and model for this same very DANGEROUS issue, nothing can be done because it doesn’t fit the vin. AAA advised me to reach out again explaining this is a danger on the road and needs fixed properly. Other garages will not feel comfortable fixing this issue knowing this recall by GM lists public litigation’s totaling millions of dollars worth of lawsuits for the SAME EXACT problem. I would appreciate urgent assistance on getting this extremely dangerous recall taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606366August 4, 2024
SERVICE BRAKES
Engine light came on. Said (reduced engine pressure). Started jerking then breaks went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606102August 2, 2024
POWER TRAIN
The contact owns a 2020 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle was erratically jerking. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605750July 31, 2024
SERVICE BRAKES
Driving towards to an address in Orlando, FL, tried to stop at a red light and the vehicle didn't stop, the car driver in front stop short my vehicle just ran behind the car causing a crash. Three additional cars were involved in the accident. My 2018 Chevy Equinox was purchased from Carmax back in 2021 and a recall of breaks was released in August 2018. I just learn about those safety problems or system failed or malfunctioned. My insurance call me and confirm a total loss for the vehicle. Now I still have to pay for a vehicle that I dont have anymore since the market value is much less than what I owe to Carmax Auto Finance. What should I do? This is a safety problem that affected me financially and emotionally. Please your help! (Recall # 18V576000) Service brake assist Breaks failure
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11605516July 30, 2024
EXTERIOR LIGHTING, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
My front collision alert system has stopped working, I have taken it to multiple dealerships within my certified vehicle company. Next, my automatic High beams do not function at all, which is difficult to navigate at night without them. I have tried to update my vehicle and sent it to other dealerships and they cannot figure out what is wrong. And lastly, my lane assistance system is not working either, every time I have tried to reset, nothing has happened. Due to all of these functions not working the automatic high beams, I have had to be extra careful when driving at night. The lane assist system not functioning at all has made driving in compact roadways more difficult. Lastly the front collision alert system not working at all has caused many incidents that could have led to multiple accidents. I have talked to customer service agents, mechanics, and car managers from dealerships and they can't figure it out either. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605461July 30, 2024
FUEL/PROPULSION SYSTEM, ENGINE
The fuel pump module failed as I was driving 65 mph on the interstate. Thankfully, I was able to pull over without an incident. My safety was at risk stopping suddenly at this rate of speed and I was thankful I was in the right hand lane and able to pull off the road. After waiting an hour, my car was towed to the dealer and the fuel pump module has been replaced. There were no warning lamps or other symptoms prior to this failure. My car was covered under the warranty and I have contacted GM and filed a complaint regarding this situation as my car only has 9,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605113July 29, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2018 Chevrolet Equinox. The contact stated that while operating the vehicle, the "Service Battery Charger" message was displayed. The vehicle was taken to the local mechanic who replaced the alternator, but the failure persisted. Additionally, while depressing the brake pedal, the pedal felt spongy, and the vehicle failed to immediately stop. The cause of the failure was not yet determined. The failure mileage was approximately 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605206July 29, 2024
ENGINE
I’ve only had my car 2 years. In August 2023. I had my oil changed. In September 2024, I had no oil at all!! No warning on the dash whatsoever!!! It still keeps happening. I’m tired of getting oil changes paying between $50-60 dollars for oil changes. Buying oil a month after an oil change. I wonder did the dealership know this before they sold it to me and I’m still making payments!!! Beyond sick of it!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604910July 27, 2024
FUEL/PROPULSION SYSTEM
Car shut off going through busy intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604430July 25, 2024
STEERING
While driving the power steering stopped working. I could still steer manual but was very hard. The service stability light came on. I pulled over to the side of the road turned car off then back on and still wouldn’t work. I decided to drive home with no power steering. Took to a local mechanic and he found that there is a TSB for this issue but is having challenges following the TSB. Due to he needs a “tech2” scanner. He thinks he found a workaround but that web site was down. He still has car and will resume today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604348July 24, 2024
SERVICE BRAKES
I was traveling at expressway speeds (70 mph) when traffic in front of me hit the brakes quickly to avoid an object in the road. At this time, I hit my brakes relatively hard and fast in what I would describe as a panic brake. I avoided incident here. About a mile further up the road, traffic in front of me hit the brakes once again. At this time, I also hit my brakes, but I could not. My brake pedal was hard as a rock, and it would push down only about 2 or 3 inches with little to no effect. I was afraid I might break the pedal arm. I was able to maintain my lane until about 40 mph at which time I was forced to hit the shoulder to avoid colliding with the cars in front of me which were now stopped. I pressed the brake pedal hard and coasted along the shoulder of the expressway for about 40 or 50 yards, rolling past the stopped traffic. A few minutes after my car came to a complete stop, the information panel on my dashboard read "service brake assist". My car was towed to a GM dealership local to where I came to a stop. The documentation from the dealership, as well as what I was verbally told, indicates that there was an internal failure of the vacuum pump. According to the service manager, there was nothing I could have done to prevent this. Obviously, I was extremely lucky. If this would have happened in two-lane city traffic, or approaching a stop light I would have been forced to veer into oncoming traffic or simply barrel into those in front of me. I know this, because for the last month, as I'm driving, I constantly analyze what would happen if my brakes were to go out like that at various points along my drive. Often times, my only option would be to brace for a major accident or land my car in the front yard of a business. This catastrophic failure could have easily killed me, and/or other drivers on the road. Other people will not be so lucky, and I know this. For that reason, it's time for NHTSA to finally take action on this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604145July 23, 2024
SERVICE BRAKES
I was driving on the highway in traffic when the brake pedal became hard as a rock I was unable to stop causing a major safety concern for myself and baby. Turns out the vacuum pump was faulty causing my brakes to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603937July 23, 2024
SERVICE BRAKES, ENGINE
Brake assist light went on, had the brake pads and rotors replaced, light went off. 6 months later the light came back on but this time the brake pedal was hard. I did not drive it after that. After looking online and seeing dozens of people with the same issue, I took a chance and bought the brake booster and had my friend, who is a certified mechanic, replace the part. The old vacuum pump had frozen up and broken along with the gears, which had fallen into the engine, just like what I was seeing all over the Internet. People are getting hurt and lives are at risk, this should have been recalled!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603961July 23, 2024
UNKNOWN OR OTHER
My car just died, stopped, immediate dead car in full on rush hour traffic on the highway main road, me and my two grandchildren sitting in a car not able to move at all, not able to get restart. In review this is happening to 2012 and other years Chevrolet Equinox with no one knowing what the true actual engine problem is. it had to be pushed off the main hwy before we could have been injured or worse. When will the first death occur Chevrolet. This needs to be RECALLED, or BOUGHT BACK CARS BEFORE DEATH LAWSUITS BEGIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603448July 19, 2024
ELECTRICAL SYSTEM
When operating the turn signal after finishing the turn when it cancels it will sometimes activate the lane change feature for the opposite direction causing the signals to give a false indication of intended action by the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603297July 18, 2024
ENGINE
My chevy equinox 2016 2.4L vehicle engine signal went on. Two days after the light went on, my vehicle stopped on my way to a dealership to ask for assistance. In the early years of purchasing this vehicle everything was working smooth. After the first 3-4 years I remember the mechanics asking if I had done my oil changes, and the answer was yes every time. Now that I started to look further into the issue Im finding out that this exact engine burns through oil way too fast and has cause issue like engine going out. This is a big issue for others on the street and myself, thankfully I was not on the highway at the time when the vehicle shut down on me but I am constatnly utilizing the highway to get around town. This can easily cause an incident in any road/highway if the vehicle had shut off at the wrong time and wrong place. The vehicle has not been inspected for the reasons I'm stating here, but have been noticed by mechanics when doing maintenance. I did not think much of it because I am not a mechanic and I just thought that was the normal for a vehicle to do over time. Now I'm getting quotes to replace the engine plus labor can run anywhere from 6-8 thousand dollars. There was not any warning lights or anything in regards to the engine earlier on, this happened a few days ago and shortly after my vehicle gave out. The engine light never flashed either, it would just stay illuminated, and from my understanding that's a warning to take it to a mechanic shop for further inspection. The amber engine light that im aware of is to not move the vehicle and get somewhere safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602332July 15, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, AIR BAGS
Oil consumption issues, engine failure, does not indicate oil low light when oil is low, catalytic converter failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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