Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11611239August 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Chevrolet Equinox. The contact stated that the vehicle was experiencing excessive oil consumption. Additionally, the contact stated while at a complete stop and depressing the brake pedal, the vehicle started lunging forward. The contact stated that the vehicle was overheating while driving. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the thermostat was replaced; however, the failure persisted. The check engine warning light was illuminated. The mechanic replaced the VVT solenoids; however, the failure increased significantly. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle made an abnormal tractor-like sound. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed; however, the vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611292August 27, 2024
FUEL/PROPULSION SYSTEM
Car lost power on highway. Driving 65 MPH upon exiting ramp, got a check engine light and immediately a message saying reduced engine power. Car went to a speed of about 45 MPH IMMEDIATELY. Thankfully I was able to exit the highway having been ON THE RAMP. I was still able to drive the car on reduced power, had to turn on the hazard and the car was unable to go over 20 MPH. Took it to firestone and was notified that there was a fuel pump issue. Car only had 29000 miles. I know several people this happened to. An absolute joke, these should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610755August 25, 2024
ELECTRICAL SYSTEM
I bought an Equinox EV on August 13, 2024. After purchasing, I found the infotainment system and central cluster became very hot after driving for about 45 minutes. The infotainment screen even was too hot to be touched. The dealer checked the car on 08/20, found error codes related to Front Faceplate Temperature Control Circuits, as the attached DTC report shows. Instead of fixing the errors, the dealer erased the codes, and told me comparing with a new like vehicle, the screen temperature is normal. I used the car next day, both cluster and infotainment screens became overheating again after about 45 minutes driving. I measured the temperature of the infotainment screen, it reached about 150 oF. This is certainly not normal. The overheating has posed safety risk to me. The central cluster and infotainment system can be damaged by the overheating and causes serious accident someday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610313August 22, 2024
ELECTRICAL SYSTEM
While driving the car cuts completely off while driving. Everything blacks out. No lights will come on, not even the emergency lights. It starts back up in about 15 to 20 minutes, lights come back on. And it starts back up. This has happened at least 3 times, almost causing me to get hit because when it shuts off it want roll or do anything else
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609905August 21, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
When pressing the gas pedal, my Equinox does not accelerate and move forward. It takes approximately 2-3 seconds for the vehicle to react to the pressing of the pedal and that reaction is slow despite applying full pedal movement. This happens intermittently and appears to be most notable during extreme high temperatures. It also has been noticed while trying to accelerate to pass in addition to trying to go from a stop. I was almost hit by another vehicle because my Equinox didn't go. When it did go, it took roughly another 5-7 seconds to get up to the 45 MPH speed limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609966August 21, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving approximately 50–60 MPH, the brake pedal was firm while depressed, and the vehicle failed to stop immediately. The contact stated that the infotainment screen was blank. The contact made a right turn and coasted the vehicle to the residence. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact related the failure to the electrical system. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609804August 20, 2024
VISIBILITY/WIPER
Wiper linkage. Wipers just stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609439August 19, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, the vehicle experienced a loss of automotive power. The contact's wife managed to pull over to the shoulder of the roadway where the vehicle would not restart. The vehicle was towed to an independent mechanic where it was diagnosed that fuel was not getting to the engine. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,472.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609120August 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I have owned this car for over 3 years. I have ALWAYS started the car, closed the doors, gotten the kids in the car, and then got in the car myself and went on with my day. On [XXX], I put my 6 month old baby in the car, closed the door, and when I tried to get into the car, all the doors were locked. NEVER in my time of owning this car have the locks EVER locked itself after just starting it and letting it "warm up". Needless to say, thank God my air was already on so my baby was at least "safe" until the police could arrive and get the car opened. But they unfortunately broke my driver side window trying to get in, and so this safety malfunction could have literally killed my child, but it also did cause me damages that I have to get repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608687August 15, 2024
ENGINE
Car is 7 years old and only 65,900 miles (purchased new and oil changed every 4000 mi) when timing chain noise started - approx April 2024. Chevy dealer in area and independent mechanic could not find the issue and diagnosed as exhaust sound though Chevy has known issues like this with 4 cylinder engines). Car was traded Aug 2024 (has since been sent to auction due to unknown engine damage) and discovered upon trade it had catastrophic engine failure. For months car was driven at times with small children when engine could have seized up and caused a crash. No engine lights or indication of an issue other than diesel engine sound when car was running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608810August 15, 2024
VISIBILITY/WIPER
The windshield has such a severe glare from reflecting the dashboard in most lighting during the day that it is extremely difficult to see. This poses a safety issue because it is difficult to see pedestrians or other road hazards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608610August 14, 2024
FUEL/PROPULSION SYSTEM
Vehicle stalled and stopped running while turning at a busy road and created a hazardous situation in traffic. I had to have a mandatory tow off the road to my residence. I called the dealership, and car would not start again so called for a tow (which was covered by GM). The Equinox was taken to a nearby Chevrolet dealership. The second tow and repair were covered by GM under Warranty as I had less than 7000 miles on my SUV. Per the documentation provided by the Chevrolet dealership, the Fuel Pump Driver Control Module had to be replaced in my 2022 Chevrolet Equinox. On doing a search on NHTSA, I discovered there was a recall for 2022 Equinox for this issue however it did not apply to my particular VIN. Overall, this incident, in my opinion put me in danger as well as the public who were commuting home and had to avoid my stalled car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608539August 14, 2024
FUEL/PROPULSION SYSTEM
Employee was driving on a state road in the right hand lane going about 45 mph. Short of a red light and a right hand turn lane, the engine began to rumble and promptly shut off. Employee attempted to restart the vehicle, but to no avail. Traffic began piling up and the employee could not remove the vehicle from the road. This was an incredibly dangerous and life threatening situation. Vehicle ended up having to get towed to the dealership Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). This is a major concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608538August 14, 2024
FUEL/PROPULSION SYSTEM
Employee started vehicle, backed out of the parking space, drove 4 - 6 feet and the engine died. Employee was able to coast back into another parking space safely. Attempted to restart the vehicle, engine would not start. Support Services within the organization was informed and was able to get the vehicle to the dealership for inspection. Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). This is a major concern. Luckily the vehicle malfunctioned while still in the parking lot. Could have been a major life threatening situation if the employee was on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608536August 14, 2024
FUEL/PROPULSION SYSTEM
Employee was driving across the county to their office when the check engine light and all 4 tire pressure lights came on. She was able to make it back to the office where she informed the Support Services department of the organization. A Support Services employee was able to come out and drive the vehicle to the dealership for an inspection. The tech informed our employee that it was very good that we brought the vehicle in when we did and were lucky the engine did not die while an employee was driving. Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). In this instance, the vehicle did not shut off while driving. Considering two of our other vehicles shut off and created a highly dangerous situation for the driver and other drivers around them, we are lucky no one was injured. This is a major concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608532August 14, 2024
FUEL/PROPULSION SYSTEM
Employee was driving on a state road, about 55-60 miles per hour. They received an error message and a check engine light appeared. Immediately thereafter, the engine "died" and the vehicle began to decelerate. They were forced to pull off onto the grass on the side of the road. The power remained functional, but the engine wouldn't work. Support Services team within the organization was informed and was able to restart the engine after a few tries, eventually driving the vehicle directly to the dealership to be looked at. Employee felt unsafe due to the engine "shutting off" while on a high MPH state road and having to pull off on the side of that road (a two lane state road). Potential life threatening hazard for the driver and other drivers around. Per the repair order detail attached, the technicians found that it was a fuel pump issue; found in 3 other of our 2022 Chevrolet Equinox vehicles (4 total). This is a major concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608090August 12, 2024
SERVICE BRAKES, ENGINE
Vacuum pump failed and broke with no warning signs at all. After replacement now it will not start well and when it does I have lose off power. Lost brakes while driving on a country road and had to have it towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608104August 12, 2024
FUEL/PROPULSION SYSTEM
Fuel pump modular went out and the car stalled out. The same issue is happening to the 2021 and 2022 models that have the recall not sure why the 2020s don’t have the sane
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608081August 12, 2024
POWER TRAIN
The contact owns a 2021 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle failed to accelerate above 25 MPH. The contact stated that the engine power reduced message was displayed, and the check engine warning light was illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,371.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607715August 10, 2024
VISIBILITY/WIPER
Wipers stopped during driving on interstate during rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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