Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11641130February 6, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving 71 MPH, the engine lost power with the check engine and stability-track warning lights illuminated. The vehicle entered LIMP Mode. The contact was able to coast the vehicle to a local gas station. The contact approached the gas station, and the vehicle shut off. Due to the failure, the vehicle was towed to an independent mechanic where a diagnostic test was performed; however, the mechanic could not determine the cause of the failure. The vehicle was towed to the residence. The dealer was notified of the failure and the contact was informed that the PCV valve had frozen due to the cold weather. The contact was informed that the failure then pressurized the crankcase valve and blew the engine oil seal. The contact was also informed that the timing chain had failed and caused the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640930February 5, 2025
ENGINE, POWER TRAIN
We live in mn, weather was below zero and was driving home in my 2013 Chevrolet Equinox with 45,000 miles on it. Car started to shutter and just shut off. Called tow truck, mechanic said pcv froze and blew out rear seal. I am 24 and fighting brain cancer (medulloblastoma)…I have heard this is a design flaw and Chevrolet knows it. I have medical bills and college debt that are continuous….now I have no vehicle…it will be a couple thousand dollars to fix as long as they don’t find other things wrong with it when I can afford to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640962February 5, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Illinois I-94 Westbound near Torrence Ave. Exit 5:35/5:36AM 2/5/2025 cruise set at 70mph, passing 18 wheeler on my right and a car was passing me on my left. No car in front of or behind me in my lane of travel. Vehicle braked hard all by itself. I had to cancel the cruise control to stop the braking. This could have been bad had there actually been another vehicle directly behind me when this happened. It has happened before but I did not record the details. I will be making a written record of this failure and reporting it every time it happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640613February 4, 2025
ENGINE
Unknown motor blown do to car burning oil with no good explanation as to where it was going or why
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640200February 2, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Front or rear sensors Slamming on breaks multi times called on star not able to get in for service sometimes car for would have many error message systems not available key not in car while driving - cameras not working while on atleast 25 calls to on star and 4 or 5 hours on hold with chevy ev department Because of this CAR was traded in financial loss was over $18,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640070February 1, 2025
ENGINE, UNKNOWN OR OTHER
Two massive oil leaks experienced while driving during cold weather months. One two years ago (Feb 2023) and the other January 2025. Both instance caused by Rear Main Seal and led to mass oil loss while operating and vehicle almost shutting down on roadway. There appears to have been bulletins sent to dealers from GM on the matter but no indication to customers of the potential dangers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640088February 1, 2025
ENGINE, UNKNOWN OR OTHER
Defective pcv valve system caused the rear main seal to blow out. Causing oil leak which made my engine stall while driving on interstate 95.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640089February 1, 2025
VISIBILITY/WIPER
The 2024-2025 Chevy Equinox EV has a major safety issue with overwhelming windshield reflections/glare caused by the odd design choices of the sculpted dash. The dash of the car has a slotted design unlike any I have seen in any other car, including other Chevy models currently available at Chevrolet dealerships. This slotted design creates numerous surfaces across the entire width of the dash that easily reflect the light thus producing a horrible glare on the windshield. I first noticed this issue within minutes of my first test driving a '24 model back in May 2024, something the salesperson had claimed to be unaware of but quickly conceded it was bad. As we changed direction the problem subsided and he felt it was probably only a rare issue. I finally took delivery of a '25 model on 01/16/25 & discovered that the issue persists more frequently than expected & is bad enough to block a clear view of what is in front of the vehicle. The problem is worse during bright, sunny days & from certain angles to the sun, but I have also noticed it on cloud covered days as well. It has been suggested that I use polarized glasses to mitigate the issue, & they do help, but they create other issues such as clearly seeing controls inside the car or viewing the rearview mirror as they darken everything. I am concerned that at some point, when the reflections are very bad, that I will not see a car backing out of a space in front of me or a pedestrian starting to walk out in front of me. It's unbelievable Chevy did not recognize this issue & address it at some point during all their testing before releasing this car for sale. I have found that this issue is a huge problem for many others & vehicle specific forums online are full of people having the same bad experience. I in fact acquired the link to this form from someone in those forums who was also having this issue. Something needs to be done by Chevy to fix this before someone is seriously hurt or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640096February 1, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was traveling on a two lane road at about 50mph and the car applied full strength regenerative braking without warning, quickly slowing down to about 40mph when I took over the throttle. I can’t remember if I was using adaptive cruise control but I believe I was. No other beeps or alerts were present (as with AEB events). There was NO other traffic present and it was middle of the afternoon with no weather except a bit cloudy. I have no idea what hazard the car could have been reacting to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639826January 31, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car which is FWD, not AWD, is exhibiting the same behavior that the recall for the AWD Equinox has. With Adaptive Cruise engaged the car does not slow down or brake when approaching vehicles in front of it. I have to intervene and apply the brakes to prevent hitting the vehicle in front. Also, with ACC on the vehicle will accelerate on its own. I have to intervene to slow the vehicle down. For example, I set the ACC to 68 mph, all of a sudden it starts speeding up. I had to intervene when it hit 73 mph as it approached vehicles in front of me without slowing down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639853January 31, 2025
ENGINE
My 2017 Chevy Equinox, equipped with the 2.4L Ecotec engine, experienced a catastrophic failure due to a faulty PCV system. In cold weather, condensation caused the PCV valve to malfunction, leading to excessive pressure and ultimately blowing out the rear main seal. This issue has been well-documented in the 2010–2013 models, which were covered under a class-action lawsuit, but the same defect persists in later models, including mine, which are not covered. This design flaw creates a significant safety and financial burden for owners and needs further investigation. My car shut off several times while driving in heavy traffic. I was in the car with my 6 year old child taking him to school on a busy street. This could have been catastrophic. In addition, I was informed my engine is burning oil excessively which is also a known issue. The safety risk posed by the defect, readily know by service techs, is substantial, the lawsuits claim, given that an engine operating without sufficient oil could wear down and fail prematurely, even during the course of normal operation, due to friction. According to the lawsuits, General Motors, for its part, actively concealed from consumers that its Equinox and Terrain vehicles suffered from an oil consumption defect. Worse, the suits say, GM allegedly failed to offer vehicle owners and lessees any help by way of repairs or recalls. Oil leak caused by insufficient ventilation and excessive oil burning caused rear main seal and timing chain belts to fail. My oil warning systems never detected the low oil. Research has shown that this has been a known Chevy problem since 2017, with a recall being issued earlier on but no known recall now. Dealer has confirmed issues and also that the engine design is flawed and leads to oil burning excessively
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640011January 31, 2025
ENGINE
When very cold in January 2025 in Evansville in area. our Equinox was being driven 1 hour and no lights on dashboard turned on and then all of a sudden at a stoplight the Equinox stalled and wouldn't go. The mechanic at a chevy dealership said pvc froze and engine wasn't getting oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639665January 30, 2025
ENGINE
Oil issues. The oil light does not come on when there is low oil and the rear main seal busted and the car started to shake and then it turned off. No oil light or check engine light came on. The car did start back up and I was able to move it to safely. There has been several known issues with this model and engine. There is a current service bulletin 14882. However my 2015 equinox is not included in the service bulletin even though it is a known issue with models from 2010 to 2015. Thank You!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639307January 29, 2025
ENGINE
There is a oil consumption issue with this vehicle and there are no warning indicators whatsoever that there is no-low oil If I hadn't caught it I would've blown my engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639364January 29, 2025
ENGINE
On the morning of January 20th 2025, the undersized PVC port retained moisture that froze solid during cold temperatures causing pressure to build up resulting in rear seal and intake manifold gasket failure. There should be a recall that includes enlarging the PCV port and replacing the PCV piping that also retains moisture and freezes (this portion was corrected on this vehicle).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639499January 29, 2025
ENGINE, UNKNOWN OR OTHER
While driving, the vehicle went into Engine Power Reduced mode, check engine light went on, and the Brake Assist notification came on. I pulled over and turned off the vehicle; vehicle would not restart. Had the vehicle towed for diagnosis; told initial codes were timing issues. Vehicle has 83,000 miles and showed no evidence of any sort of failures - no warning lights, no brake issues, no hesitation, no unusual sounds, no rough idling or driving. Dealership stated the vacuum pump failed and broke apart into the camshaft and into the engine. Official diagnosis was new vacuum system and engine replacement for a cost of $14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639521January 29, 2025
FUEL/PROPULSION SYSTEM
Was fast charging. After 8 minutes car stop charging. Service vehicle light come on. And vehicle will not charge now. No regeneration either. Burning smell from vehicle. Dealer found code p1c34 Hybrid/EV Battery Pack Current Sensor - Temperature Sensor Circuit Low. Battery was replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638989January 28, 2025
AIR BAGS
Component or System Failed: The airbag system failed to deploy during three separate accidents in 2024. The vehicle is still in my possession and available for inspection upon request. How Safety Was Put at Risk: The failure of the airbags to deploy during all three incidents increased the risk of injury to me and my passengers. While the seatbelts provided some protection, the lack of airbag deployment compromised the safety system and could have resulted in serious injuries in higher-severity impacts. Accident Details: 1.Accident #1 (July 2024): •Type: Side collision on the driver’s rear door. •Other Vehicle Speed: Estimated 30–40 mph. •Damage: Significant damage to the driver’s side rear door. •Airbag Deployment: None. •Warnings or Errors: No warning lights or messages before or after the incident. 2.Accident #2 (March 2024): •Type: Sideswipe collision on the passenger front end. •My Vehicle’s Impact: Passenger side front wheel and body. •Damage: The front wheel was severely damaged. •Airbag Deployment: None. •Warnings or Errors: No warning lights or messages before or after the incident. Inspection Status: The issue has not yet been reproduced or confirmed by a Chevrolet dealership or independent service center. Insurance adjusters inspected the vehicle after each accident, but no specific investigation into the airbag system was performed. The manufacturer has not yet inspected the vehicle. Warning Lamps or Symptoms Prior to Failure: There were no warning lamps, messages, or other symptoms.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11639190January 28, 2025
UNKNOWN OR OTHER
catalytic converter, exhuast manifold, and whole exhaust system need to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638687January 27, 2025
VISIBILITY/WIPER
Glare on the windshield from the dash is a major problem in this vehicle. Upon searching for remedies, I've found dozens upon dozens (probably well over 100) of unique posts, videos and comments all regarding this issue. I just purchased this vehicle two days ago and I turned south on to a busy street earlier today and I could barely see and had to immediately pull off to a side street and find a way to cover the dash (I used my hoodie) to get home. This is dangerous. A guy even makes a mat for this problem: [XXX] But in my opinion, GM needs to fix this in a recall. A child could run out in one of these major blind spots and I'd never see them until it's too late. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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