Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11637563January 22, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Engine loss of power while on highway. When tried to excelerate engine sputtered, going up small incline it would not exceed 50mph. Took to auto shop and spark plug tip was broke and error for cylinder #1. They said take to dealer. Took to dealer and they said engine failed. Cyclinder #1 no combustion. Vehicle had 87,000 miles. Engine had to be replaced. $13,000. GM assist covered some but I paid $9072 to replace engine. Vehicle at approx 25000 miles had same issue. I took to dealer and they said a spark plug was cracked and had to replace. I took my vehicle in every 7k miles for oil change and inspection to local Conrad’s total car care. I was originally quoted verbally $9900 for engine repair. I called GM to file a complaint and they said engine “GM cost assist” program called me. When they got involved they offered $4100 towards repairs and dealer - Serpentini Westlake, oh increased their quote to $13k so I still pair $9072. Dealer got an extra $3k for me calling GM to complain and I “saved” or got $800 benefit from GM cost assist. What a scam.dealer refused to give me paperwork showing the details of repairs or breakdown of cost. I received a receipt that stated engine replacement $9072. They wanted me to sign the receipt but would not let me read or view any of the attached paperwork. I refused to sign the receipt and they reminded how much of a favor they did for me by giving me a loaner for approx 10 days while replacing my engine. They additionally said they aren’t required to provide me with any details regarding the GM cost assist or pricing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637581January 22, 2025
ENGINE
Rear oil seal leaking the connecter piece burst and is causing the oil to leak all out and making the car die. It is a know issue and recall but my vin number does not match. The vehicle is un drivable at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637653January 22, 2025
ENGINE
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving 65 MPH, the vehicle suddenly went into LIMP Mode. The traction control, the stability-track warning lights, and several other unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that upon restarting the vehicle, the low oil pressure warning light illuminated. The vehicle was towed to The Race Car Factory, where it was diagnosed that the engine's rear main seal was blown. The mechanic determined that the rear main seal needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The manufacturer provided no further assistance. The failure mileage was approximately 147,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637702January 22, 2025
STEERING
The contact owns a 2011 Chevrolet Equinox. The contact stated that while driving approximately 15-20 MPH and making a left turn, the vehicle lost power steering functionality. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the power steering assist was inoperable. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637807January 22, 2025
ENGINE
On 1/5/25, the rear main seal ruptured due to a known issue in the vehicle's PVC system, causing severe oil loss, potential catastrophic damage to the engine, loss of power, possible accident and/or injury. The problem was confirmed by a local Chevrolet dealer, with an estimated repair cost of $4000. The failure occurred without any vehicle warning lights activating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637588January 22, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637421January 21, 2025
ENGINE
I am having this same issue with my 2017 Equinox as stated in the below information. It currently only has 58390 miles. I have already paid over 700 to try and fix and now they are telling me it is going to be another $5040.00.I feel like this should be covered by the class action lawsuit. The lawsuits against General Motors allege that the 2.4-liter EcoTech engines found in model year 2010-2017 Chevy Equinox and GMC Terrain SUVs burn excessive amounts of oil. The safety risk posed by the apparent defect is substantial, the lawsuits claim, given that an engine operating without sufficient oil could wear down and fail prematurely, even during the course of normal operation, due to friction. According to the lawsuits, General Motors, for its part, actively concealed from consumers that its Equinox and Terrain vehicles suffered from an oil consumption defect. Worse, the suits say, GM allegedly failed to offer vehicle owners and lessees any help by way of repairs or recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637440January 21, 2025
ENGINE
When I was exiting the expressway, my car suddenly stopped without any warning. I managed to restart it, but after driving just a few feet, it stalled again. I was able to restart it once more, but this time I could hear a knocking noise coming from the engine. I initially thought it couldn't need oil since I had an oil change just the previous week. I drove to a nearby gas station to check the oil level, and although the oil gauge indicated 91%, I found there was no oil in the engine. I added two quarts to get a few blocks to my destination. However, I soon noticed oil leaking out. I decided to have my car towed to a Chevy dealership, where I was informed that I had a blown rear main seal caused by a faulty PCV system. I was told that this situation was dangerous, especially since it occurred on the expressway. The repair cost over $3,000. I contacted GM to see if they could assist me with cost but was told only after I got the issue fixed they wouldsee what they could do. I've also noticed that many other 2017 Chevy Equinox owners have reported similar problems online. Could you please look into this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637453January 21, 2025
ENGINE, POWER TRAIN
114k miles and the PCV valve was collecting condensation which froze. This caused a build up of pressure and blew the rear main oil seal and timing chain. No warning, no dash lights, nothing. Oil life at 35% and over 1,000 miles before due for next oil change. Went from running fine to DEAD in less than 1/4 of a mile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637455January 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
What started as my car guzzling just a little too much oil too quickly, turned into my engine sitting at 1200RPM while parked, and then yesterday all the oil had leaked out, oil pressure was very low and the car wouldn’t run, and I’m being told by my mechanic that I need a whole new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637461January 21, 2025
ENGINE, POWER TRAIN
No code, no indication of anything wrong, no lights or warnings, no sounds or rough running indications on the vehicle. It just completely died in the middle of the highway while traveling down the road and would not restart. Middle of the night with me and my granddaughter in the vehicle. It ended up being a problem with the timing chain which was not broke. Nor were there any indication there was a problem with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636886January 19, 2025
VISIBILITY/WIPER
There is a very bad glare from the dashboard to the windshield during the day. It’s very distracting and also makes it hard to see through the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636969January 19, 2025
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence. I could not tell if it affected steering/braking since I was on a relatively straight road and light traffic but it was highly disconcerting that all speed/vehicle information went blank. If this had happened in denser traffic and the steering/brakes also affected, this could have caused a crash. As it was, I did not have any correlation to the current speed of the vehicle except for the previous reading. The onstar system shows no malfunctions, and there have not been any additional issues or warnings from the car before or since. The vehicle has not been looked at by manufacturer/dealership or any other entity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636972January 19, 2025
EXTERIOR LIGHTING
When driving in or snowy conditions, the recessed headlights fill with snow, slush ice rendering the headlights useless. It can be very hard to see as the headlights are essentially covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636520January 17, 2025
BACK OVER PREVENTION: WARNINGS
When in reverse brakes will automatically activate alerting to a pedestrian when there isn't anything there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636524January 17, 2025
VISIBILITY/WIPER
When sun hits dashboard causing a glare from material of dashboard to make visibility an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636263January 16, 2025
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2014 Chevrolet Equinox. The contact stated while driving 45 MPH in cold weather, the vehicle was shuddering. There was no warning light illuminated. The vehicle was driven to the work garage, where the contact noticed that a significant amount of oil had leaked onto the ground. A mobile mechanic diagnosed the vehicle and determined that the main crankshaft seal had failed because the PCV system had frozen. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance in covering the repair under Technical Service Bulletin: Bulletin No: PIP5093B. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636317January 16, 2025
ENGINE
This was the third time I have had my vehicle in the shop for the same exact issue - stalling while driving. This time we decided to take it to a Chevy Dealer who very quickly diagnosed the PCV System Freeze "causing the rear main seal to push out causing a major oil leak". Seeing as this issue is known in prior years, it is baffling why Chevy has not addressed this design flaw, which causes engine damage, nor have they chosen to included later models - such as my 2016 - in a recall. I am so very lucky that I started being aware of the warning signs and did not get on the highway to go home. It would have likely been a deadly incident in that case - I am not joking. This was a VERY expensive repair - especially considering this is the 3rd repair regarding the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636329January 16, 2025
VISIBILITY/WIPER
My Chevrolet Equinox EV 2RS has glare on the front windshield due to design grille on the area below front windshield. So there is extreme glare depending on the direction of sunlight hitting that area. So I strongly feel this is a security issue for all drivers on the road and GM should alleviate this with a solution. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636337January 16, 2025
ENGINE
Oil leak caused by insufficient ventilation and excessive oil burning caused rear main seal and timing chain belts to fail. Oil warning systems were too late in warning about problem until engine stalled out and all oil was consumed, causing engine failure. No low oil warnings came up until minutes after the initial engine shutdown. Research has shown that this has been a known chevy problem since 2017, with a recall being issued earlier on but no known recall now. Dealer has confirmed issues and also that the engine design is flawed and leads to oil burning excessively
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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