Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11644462February 24, 2025
UNKNOWN OR OTHER
My Vehicle had an open Recall N192268180 TAILPIPE EMISSIONS - OXYGEN SENSOR. I made an appt for the recall for 1/20/2025 at Capital Chevrolet in Wake Forest, NC. The appt was cancelled and rescheduled for 2/10/2025 due to them needing to order parts for the recall. On 2/10/2025 my vehicle was dropped off and i was told it should be finished by end of day 2/10 or early morning 2/11/2025. On 2/11/2025 I called the dealership to see when my vehicle would be ready and was told the recalled part caused damage to my Catalytic Converter and they would need to replace it but this would be covered under the recall. At that time I asked about a Loaner car from the dealership because they were estimating 3 additional days and I do not have another vehicle to use to get to work or transport my children. The dealership reached back out to me on 2/12/2025 to say I did not qualify for a loaner because it is outside my vehicles extended warranty but they would have the part in hopefully that day or the next. I followed up on 2/13/2025 and was told they did not have the part yet. On 2/14/2025 I contacted the dealership to see when they were estimating I would have my vehicle done and was told that I could pickup my vehicle that day even though the repair was not complete because it was drivable and they just were waiting on a harness. i was scheduled to bring my vehicle back the following Monday for the harness to be installed. On Monday, [XXX] when I went to start my vehicle to take it to the dealership it made unusual noises then cut off and will not turn back on. I have left voicemails for the dealership and the manager, and I have contact my insurance to have it towed to the dealership but at this point I have missed a week of work causing me to lose income and do not have the $168 needed to tow the vehicle to the dealership. I have attempted to get assistance from the dealership and the manufacturer with no solution offered other than to pay out of pocket to tow it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644608February 24, 2025
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving on a rural road at 55 MPH, the vehicle lost motive power. No warning lights were illuminated. The contact entered a nearby parking lot, where the vehicle was parked and inspected. The contact stated that there was an abnormal amount of oil leaking from underneath the vehicle. The vehicle was towed to a local independent mechanic, who diagnosed the vehicle and informed the contact that the vehicle had experienced engine failure and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644466February 24, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that the vehicle failed to immediately start, with the check engine warning light remaining illuminated, and the vehicle was hesitating while attempting to accelerate. The vehicle was taken to the local dealer who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V013000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644259February 22, 2025
FUEL/PROPULSION SYSTEM
2020 Equinox with14,860 miles stalled in busy intersection due to failed fuel pump module. This part was recalled for the 2021 and 2022 models and was on back order. My vehicle remained at the service center for two weeks and I was without any other means of transportation. If this had happened on the highway it might have resulted in a serious crash with the possibility of a fatality. There were no warning lights or messages prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644185February 21, 2025
ENGINE
The Rear Main seal failed which ended up causing issues with the timing belt and required pistons to be replaced as well. The safety of the vehicle was at risk because it was spewing oil all over the place while I was driving which could cause the roads to be slick and cause others to crash. Let alone the oil spewing everyone could cause further damage to my own vehicle. The dealer confirmed there is a bulletin for this exact issue and also advised me that in my small local area there was 6 others in the past 3 weeks who had the exact same issue. Several others I know who have this vehicle also had it happen to them within the past few years. There was 0 indication of anything that something was wrong until it just happened all of the sudden. It cost $6500 to fix and GMC will take 0 responsibility for their own willful misconduct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644225February 21, 2025
ELECTRICAL SYSTEM
I was driving on the freeway and the dashboard went dark and then rebooted. I did not have a speedometer. I did not lose control of the car. It was frightening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643964February 20, 2025
ENGINE
Timing chain broke guides and jumped timing which resulted in engine failure. There were no lights indicating a problem before. Engine had to be replaced by a service repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643969February 20, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
PCV valve got clogged and failed, i have an extended warranty and the extended warranty EXCLUDES this from any repairs if this is involved. Caused my Rear Main Seal to break and leak oil. Not drivable currently. Quoted 3200 on a repair. Purchased the vehicle less than 12 months ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643634February 19, 2025
ENGINE
My husband was driving our vehicle on his way to work on [XXX] very early in the morning. He was on the highway going 70 mph. While driving he noticed a tire pressure monitoring system warning come up. Shortly after the vehicle went into reduced power mode. He was able to exit the highway and get the vehicle stopped. Upon stopping the vehicle died. Upon getting out of the vehicle he noticed a large oil leak on the ground and coating the underside of the vehicle. Had this incident happened during a busier traffic hour the sudden drastic slow in speed could have resulted in an accident. There was also oil left on the roadway that could be a hazard to other drivers. We had the vehicle towed to our mechanic. He confirmed that the engine had blown and would need replaced. He informed us that this vehicle has a known oil overconsumption issue. GM has settled on a class action lawsuit involving this make and model for the 2010 to 2013 model years. There is also a class action lawsuit currently in process out of Missouri against GM for the model years 2014 to 2017. I contacted GM and was told there was no active recall on my vehicle. I inquired about help getting the issue resolved and was told they were unable to help due to the vehicle not being diagnosed at a GM dealership. O have contacted GM dealerships and am having a hard time finding one that is willing to work with me on getting this issue resolved. This vehicle never warned of low oils or oil pressure. The engine did not make any kind of noise to indicate an issue. There was nothing indication anything was wrong with the vehicle until the vehicle went into low power mode and the engine was blown. A police report was not filed and insurance has not been contacted due to no accident being caused by the incident. The vehicle is still with my independent mechanic as we try to figure out how to cover the cost of this very costly repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643659February 19, 2025
ENGINE, FUEL/PROPULSION SYSTEM
When temperatures were around 0 degrees, I was driving to work and I started hearing a noise and the car was shaking. I oil all over the ground and checked the oil once parked, the dip stick had no oil and there was white foam under the oil cap. This issue could've cause me to lose control of my vehicle while driving, putting myself and anyone around me at risk. I had the vehicle towed to a dealership where they found out that the rear main seal failed. They replaced the rear main seal along with the front main seal and sent me on my way. I had no issues for the next month, but the weather went back below 0 degrees and the same issue happened again, this time there was ice found in the intake manifold. This repair is being completed now. The vehicle has not been inspected by anyone other than the dealership. No warning light, messages or any other symptoms were present prior to the failure. The engine light DID NOT turn on when the seal "blew" but did turn on after turning the car off and back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643717February 19, 2025
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
I was driving down the road and my engine stopped. It stopped so suddenly that I did not have time to get out of the road and my safety was put at risk. When I took it to a certified Chevrolet dealership, they told me that the vacuum pump failure caused extensive damage to the motor and I needed to have my entire motor replaced. When I asked them what I could have done to prevent such catastrophic failure, they stated that there was nothing to prevent it. I did not have any warning on my dash at the time of the incident. This was at least the 2nd vacuum pump failure on this vehicle since I've owned it. I got it replaced at a certified Chevrolet dealership in 05/2022 when my brakes went out. In 05/22, the brakes went out but I was in a driveway and I did not feel my safety was a concern at that time. Now it's not even been 3 years and the vacuum pump failure risked my safety and caused catastrophic damage to engine to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643435February 18, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
It burns oil excessively Stalls out while driving Stability traction control comes on Timing chain has to be replaced now Fuel pump needs replacement All this happened at same time My cost is 2700.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643556February 18, 2025
ENGINE
Two weeks of zero degree weather caused the rear main seal to fail causing a large oil leak that could have resulted in the engine locking up if I had not noticed oil running down the driveway. Repair shop advised this was a common problem with the 2.4 liter engine caused by a failure of the PCV system and there is a service bulletin on this problem. GM has not recalled these engines to correct the known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643298February 18, 2025
UNKNOWN OR OTHER
Rear main seal keeps blowing out due to PVC hose freezing also noticed oil on ground from rear the transmission at work so
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643380February 18, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2/4/19 bulletin issued for PCV valve defect [XXX] bought car from dealer, was told nothing wrong with car [XXX] sold me a extended warranty to assure me the car would be protected [XXX] car wouldn’t start in driveway had it towed to Tarr Chevrolet. [XXX] warranty refused to fix car, seems they excluded the PCV valve from warranty. The PCV valve blew the rear seal, part of the power train which I have a lifetime warranty on. But since the PCV valve caused it , they didn’t cover that either. This repair cost me $2800.00. Living on social security that’s a lot of money. I have called Chevy, the dealer and the warranty co to no avail, I have read about all the class action suits. This is a very serious problem. The bulletin states below 0 temperatures can cause this, we live in Tennessee, we don’t have that kind of weather. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643094February 17, 2025
ENGINE
PVC value defect blowing rear main seal out ! Paid $3100.00 2 years ago . Went out again defected!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643131February 17, 2025
ENGINE
On January 21st,2025 (a day where temps did not exceed zero degrees driving this vehicle 3/4 of mile home from work, as pulling down my street, engine began to run rough. No warning lights came on. i pulled in my drive and garage and turned off, there was an oil trail up my drive. After about an hour i looked under car and a HUGE puddle of oil was there. I then had it towed to Chevy dealer. They said it was the 3rd car with this same engine brought in that week, and same issue, a blown rear seal, and in my case damaged the engine quickly. we were told by other dealers that fire could have happened. After doing research, models 2004-2015 have the same exact engine and same exact Defect. the PVC intake valve can develop condinsation (the design does not allow this to escape) and on extreme cold days this can freeze, causing the pressure to build quickly and without warning blow the seal and damage the engine. In 2015 GM put out a service bulliten to dealers warning of this issue and fixed at no charge and also extended the warranty to 10 year 125000 miles (we are currently 8 years , 90K) GM did not change the Defect in this engine until the 2018 model years, GM did not contact any owners of 2016-2027 with the same exact engine and defect to fix or make aware it existed. There are hundred if not thousands of these engines with this defect on the road. It is all over GM related forums, the dealership service departments are aware of the issue as well. GM is refusing to fix my vehicle which now needs a new engine at cost close to $10K, For last month I have had to rent a vehicle for $300 per week at my cost while I fight with GM They have offered me a $1500 coupon to buy a new car, and now today offered $2000 towards the fix this is not acceptable to me. They are aware of the issue and have fully paid for and fixed the SAME EXACT issue all except 2016-2017 we think there should be an urgency to this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642947February 15, 2025
VISIBILITY/WIPER
The wipers stopped working during a rain snow mix. My brother looked up der the shroud and the motor and assembly are all working fine. But the bushing or housing that keeps the arm in place has corroded and there are barely no threads left to them. This was said to be a problem with the 2015 Equinox as well. He tried to put a new nut in to fix the problem. But that only worked for a little while. Now it is no longer holding and it's going to be an awfully snowy few days starting tonight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642873February 15, 2025
FUEL/PROPULSION SYSTEM
High pressure fuel pump failed while driving causing a sudden loss in power. Vehicle went into limp mode and would not exceed 5 mph. Check engine light and dash warning illuminated. Vehicle had to be towed. Dealer could then not get vehicle to even start. The sudden loss of power in a traffic situation would be dangerous with the potential for another vehicle to collide from the rear due to the sudden deceleration with no brake lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642436February 13, 2025
UNKNOWN OR OTHER
The dashboard glare is excessively high, making it difficult to drive during the daytime. The same issue occurs with the rear windshield. This could be a design flaw, or Chevrolet may have used substandard dashboard materials or low-quality windshield glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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