Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11675129July 21, 2025
STRUCTURE
The contact owns a 2021 Chevrolet Equinox. The contact stated that while the vehicle was parked, the contact became aware of a puddle of water on the front passenger's side floor mat. The vehicle was taken to an independent mechanic where it was determined that the seal on the luggage rack had failed. The contact was advised to contact the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674720July 19, 2025
SERVICE BRAKES, ENGINE, STEERING
My vacuum pump failed on this vehicle. Causing my brakes to lock and a crash to almost happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674455July 18, 2025
ENGINE AND ENGINE COOLING, TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 70 MPH, the check engine, traction control, and stability control warning lights were illuminated. The vehicle was taken to the local Advance Auto Store and was diagnosed with a fuel injector failure. The fuel injectors were replaced, but the failure persisted. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 92,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674239July 17, 2025
UNKNOWN OR OTHER
I was following my usual routine with my young child. I unlocked the vehicle, secured him in his car seat, then placed my bag (containing the key fob) inside the vehicle. I then closed the door and walked to the driver’s side to enter the car—as I do daily. However, when I reached for the door, every door was locked—including the trunk—and the vehicle would not respond to any button pressing, handle pulling, or proximity unlocking. My child was locked inside the car on a 92-degree day with no way for me to gain access. I immediately called emergency services. Both police and fire arrived quickly, but due to the design of the locking system and the placement of the lock buttons, they were unable to use their unlocking tools. Ultimately, they had no choice but to shatter a window to rescue my child, who had been trapped for 25 minutes in extreme heat. This malfunction could have led to serious injury or worse. I’m extremely shaken and concerned that this happened at all—especially considering I had the key fob in the vehicle and never manually locked the doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674264July 17, 2025
AIR BAGS
I was in a car accident (car total loss), my air bags did NOT deploy and a light came on after the crash to say the airbags malfunctioned.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11674282July 17, 2025
VISIBILITY/WIPER
We love the car and would buy it again - BUT - it has one significant problem which is in-fact a safety problem. Anytime the sun is shining on the dashboard there is a major reflection on the windshield. See the attached photo which was made as we were pulling into the garage. It was 12:41 PM EDT on July 17th, about a half hour before solar noon. The car is pointed at approximately 85 degrees (almost due east) and the sun is about 90 degrees to our right. This is a extreme case of the reflection because the garage is darker than ambient. It is almost impossible to view where we are going. But the excessive reflection is always there when the sun is shining on the dash. It is my opinion that the car need some sort of anti reflective surface. We love the car and would buy it again - BUT - it has one significant problem which is in-fact a safety problem. Anytime the sun is shining on the dashboard there is a major reflection on the windshield. See the attached photo which was made as we were pulling into the garage. It was 12:41 PM EDT on July 17th, about a half hour before solar noon. The car is pointed at approximately 85 degrees (almost due east) and the sun is about 90 degrees to our right. This is a extreme case of the reflection because the garage is darker than ambient. It is almost impossible to view where we are going. But the excessive reflection is always there when the sun is shining on the dash. It is my opinion that the car need some sort of anti reflective surface. END
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674390July 17, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
The glare on the windshield and side mirrors from the dashboard/vents is unsafe. When driving during the day, I’m unable to clearly see out of windshield and side mirrors, views heavily obstructed by the glare off the interior surfaces of my car. Tinting the windows hasn’t helped the situation at all. Driving with the windows down, helps with the wide mirrors but the windshield glare is so fucked. I wouldn’t have bought this damn car if i test drive it during the day. How does this pass inspection? These cars shouldn’t be on the road in their current state
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674370July 17, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY, SUSPENSION
The contact owns a 2024 Chevrolet Equinox. The contact stated that the A/C failed to work as intended. The vehicle was taken to an independent mechanic where a diagnostic test was performed. The independent mechanic informed the contact that the frame on the front passenger’s side near the radiator had been put together with Bondo and was not welded. The contact was informed bottom part of the radiator had fractured and was not intact, and the A/C lines were damaged, and the front bumper was damaged. The mechanic refused to repair the vehicle due to the liability and informed the contact to stop driving the vehicle. The contact took the vehicle back to the private dealer where the vehicle was purchased, and the dealer agreed to repair the vehicle; however, the vehicle was not yet repaired. The contact stated that when the vehicle was purchased a Carfax Report indicated that the vehicle had been in an accident prior to the purchase. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673868July 16, 2025
VISIBILITY/WIPER
the relection of the dashboard on to the inside of the windshield is so bad sometimes your vision is obscured
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673924July 16, 2025
ENGINE
My car began making a knocking noise and lost power. I was not expecting to be out of oil as I recently had my oil changed. This happened several times while traveling before I realized the engine was burning through oil. My solution has been temporary, frequently checking the oil level and adding oil after an estimated 500 miles. I do not take my vehicle on trips more than 30 minutes and recently rented a vehicle to attend a meeting. I spoke with the service department of Herb Chevrolet and was told my vehicle is not under recall, but what the issue has been found to be is a need to reseal or replace the pistons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674014July 16, 2025
ENGINE
We purchased the vehicle New. Within approx. 300 miles started to hear a bearing noise intermittently while driving. We returned to the dealership to have it diagnosed. We were advised that the could not duplicate it. A few days later the noise was brominate while driving at highway speeds. Returned to the dealer. We were told that it was caused by the Active Noise Cancelling system and that they performed an update(per GM service bulletin) to the control module to correct it. Picked up the vehicle. Driving around town no issue. Driving at highway speeds the noise would come and go. On June 14, 2025. while driving on the highway at 70 MPH the engine shut down. My wife and daughter were in the vehicle in the middle lane of a busy highway. The dash displayed "Automatic Braking Engaged! WHILE TRYING TO GET OFF THE ROAD. The vehicle brought itself to a COMPLETE STOP. On The HIGHWAY and Engaged the Parking Brake Automatically. This is unbelievable and extremely Dangerous. How or why did some engineer think this was good idea for the vehicle to Lock Itself down ON THE ROAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673892July 16, 2025
ELECTRICAL SYSTEM
FIRST INCIDENT: On uncertain date between 10/10/2024 (vehicle purchase date) and 04/22/2024 (initial service date), on a Sunday, 6:30 a.m., Infotainment and dash display went blank/dark on Sawyer County Highway B. Recovery within 30 seconds. Dark conditions, operating at recommended speed of 55 MPH. Fortunately no surrounding traffic at the time. Issue brought to attention of Don Johnson Motors Service Department at initial oil/filter/tire rotation on 04/22/2025. Mileage at time was 3287. SECOND INCIDENT: 07/15/2025 at approximately 9:30 a.m. on Sawyer County Highway N, Infotainment and dash display went blank/dark. Recovery within 15-20 seconds. Operating at recommended speed of 55 MPH. Fortunately no surrounding traffic at the time. Mileage at time of incident just over 7200. Have not contacted above dealership, but will do so shortly. This defect renders the vehicle out of the driver's control similar to a pilot losing engine power on an aircraft. Checked online to locate possible sources for the problem. Determined this is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673587July 15, 2025
ENGINE
The concern is the oil consumption. The car looses a quart of oil a month. I average only 620 miles per month. There is no leak. A mechanic has been keeping track of it every month since April 2025. No warning lights alerted me of the problem. This has been an ongoing problem with the Chevy Equinox. My last one had the same problem but it was fixed thru a recall. It is frustrating for me to have to bring my car in every month to have it checked, because I am a caregiver for my husband and its hard for me to get away. I also use the car for his doctor appointments. I need a dependable car and can't afford a different one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673685July 15, 2025
VISIBILITY/WIPER
Glare from the dash is distracting and unsafe. I do not have a clear view thru the windshield as the image of the dash is seen in the glass. This should be addressed immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673689July 15, 2025
VISIBILITY/WIPER
The windshield has a horrible glare on it when exposed to the sun. It makes seeing out the windshield very difficult and can lead to not visually seeing other vehicles, pedestrians, etc. This needs to be fixed by the manufacturer. The problem has not been reproduced or inspected by any independent service or others, yet is a very well know issue on various forums about this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673768July 15, 2025
VISIBILITY/WIPER
While driving on the highway, it was barely raining so I turned my wipers on low and about 5 minutes into my drive the rain picked up, and I tried to turn my wipers up at which point the stopped working altogether. I had to pull off on the shoulder and wait for the rain to end, which was about 20 minutes later. Afterwards I proceeded to the nearest gas station and purchased a squeegee to use while I was driving since cars were kicking up rain from the wet ground. Having wipers abruptly stop while it is raining heavily and traveling at 55 mph is beyond dangerous. I see all of the complaints online and a recall should and needs to be issued, as this issue could have and still can caused a tragic accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673817July 15, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2011 Chevrolet Equinox. The contact stated while driving 70 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that once the fuel gauge displayed that 1/4 tank of gasoline was available, the vehicle jerked, and there was an abnormal sound coming from the engine with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the pistons had failed, and the engine was consuming an excessive amount of engine oil. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673346July 14, 2025
ENGINE
The timing chain went down i only have 95000 miles on it is heard these timing chains went down on. Certain equinox i feel this should of been on a recall since chevy knew this was happening 3 000 dollars later
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673467July 14, 2025
VISIBILITY/WIPER
There is a design flaw regarding the dashboard reflecting into the windshield. This is probably due to at least one of the following factors: a) the material and reflectivity of the dashboard b) the low angle of the windshield itself. The sun causes a reflection in the windshield that renders the driver functionally blind when driving into the sun at certain angles, and in particular moving from light to shadow. It is highly dangerous and disconcerting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673471July 14, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Chevrolet Equinox. The contact stated that while his wife was driving at various speeds, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked, and an abnormal sound was heard coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the pistons had failed, and the engine was consuming an excessive amount of engine oil. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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