Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11682238August 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I am experiencing a recurring issue with my vehicle where the Park Assist system keeps activating unexpectedly, and the Check Engine Light (CEL) also comes on. I have taken the vehicle to O’Reilly Auto Parts for a diagnostic scan, and they reported no repairable codes present. Additionally, I visited Tires Plus, and their assessment was that if the light goes off on its own, then no issue is present that requires repair. Despite the temporary disappearance of the warning lights, the issue keeps returning, which raises concern. The Park Assist activation is not being manually triggered and appears without warning, often accompanied by the CEL. This inconsistent behavior suggests there may be an intermittent or underlying issue with the vehicle’s sensors, wiring, or onboard systems that may not register a permanent diagnostic code. At this time, no repairs have been performed due to both locations stating that no actionable codes or faults were detected. However, the issue continues to happen periodically, and I would like further inspection or documentation of the problem, especially if it worsens or begins affecting vehicle safety or drivability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682286August 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This has happened about 4 times in 4 months. In each scenario I am driving very slowly (3 times forwards, one time in reverse) with no obvious obstacle or crash potential. The brakes will slam suddenly very aggressively, I assume it is the e-brakes as it feels like I hit a wall. It is a safety issue as if someone was behind me it could cause an accident. This is discussed on multiple message boards(e.g. Hard braking without warning! | Chevy Equinox EV Forum https://share.google/EUGSD4XpQzOpnlUwy) but the manufacturer is not acknowledging any issue when contacted. I called the dealer as well and they were not aware of any issues. I have not had the vehicle inspected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682275August 21, 2025
SEATS, POWER TRAIN
I purchased this vehicle in June 2025 and the gear selection lever is constant problems. It will never go into or go out of gear on the first attempt. This has caused some near accidents on two occassions as I backed out of a parking space trying to get in gear and proceed timely to avoid on-coming traffic but the lever will constantly bounce to another gear or park which was not selected. The car also has a seat problem in which the seat will start a quiver motion which does startle me as the driver. As an 82 year old driver this becomes a safety issue since is very disruptive and unexpected which makes the driver panic. I notified Chevrolet of these problems but that communication was ignored. The vehicle now has 1400 miles, the selling dealer is 320 miles away. I was told by Chevrolet that to return the vehicle to the dealer would require that I pay $6 per mile charge. This is simply malicious treatment to a senior. There is one GM dealer in my county but they do not want to address another dealers problem. Yes this safety issue has put other drivers at risk because I pull into traffic and cannot get going with traffic flow with a defective gear selector. Anyone can come to my home to inspect this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681979August 20, 2025
SERVICE BRAKES
Getting off the highway and brake pedal is just hard can barely push it. It stopped but barely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681755August 20, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I lost power in the middle of a clover leaf intersection without any previous indicator lights. I was barely able to get to a small shoulder and almost got hit by other vehicles. I was able to restart the car and get to a safer location. The timing chain was failing amd the engine oil was gummy according to the mechanic. I was barely over 100,000 miles. Vehicle oil had been regularly maintained with Mobil 1 15,000 mile oil and never showed as low during checks. Throttle body was covered with carbon and the codes came back for the VVT. Timing chain was replaced but the engine lost compression a few months later. All known issues with this engine and I lost tens of thousands on GM’s negligence. Not to mention the dangerous driving situation I was put in with absolutely no warning.I have been sick over the situation for a fee years but thought maybe the information could help others avoid the same fate. Repair total was $9000 plus because so many of the same model was having problems and there was a shortage of replacement engines. Auto part stores started selling crate engines because of the know issues with this engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681826August 20, 2025
POWER TRAIN
8 speed transmission will not shift to 8th gear at highway speeds. It will shift at a lower speed which makes merging onto an interstate dangerous. The vehicle gets better fuel mileage if it will use 8th gear. For it to use 8th gear on the interstate you must merge onto the road at a much slower speed than posted speed limit and then very slowly accelerate to posted speed limit which puts driver at greater risk of an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681590August 19, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Equinox. The contact stated that while driving 70 MPH, the Service Brake Assist warning light illuminated, and the brake pedal became difficult to depress. The contact exited the first available exit and coasted to the side of the road. The vehicle was towed to the dealer, who diagnosed that the vacuum pump had failed and needed to be replaced. The vehicle was repaired. Approximately 5 years later, the failure reoccurred while driving approximately 70 MPH. The contact was able to get off the nearest exit, then coasted to a stop. The vehicle was towed to the dealer, who diagnosed the same cause of failure. The vacuum pump was replaced again. The manufacturer was informed of the failure and opened a case. The failure mileage was 49,967.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681454August 18, 2025
POWER TRAIN
Loss of propulsion as well as hard shift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681379August 18, 2025
FUEL/PROPULSION SYSTEM
High pressure fuel pump bad before 60,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681031August 16, 2025
VISIBILITY/WIPER
The glare from the dashboard into the windshield blocked my view almost completely when driving on the San Francisco International Airport ramp, especially when the car was on a downhill ramp. I could not see anything in front of me for a couple seconds. This could have led to an accident should the car infront of me had breaked and stopped. The glare is also visible in normal driving conditions on sunny days and can distract my attention from the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680862August 15, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The incident except for by my 2015 Chevrolet Equinox has major electrical faulty ends in and timing belt changes which causes the vehicle to stall on a consumer at any time for me I was driving on a major highway or five Lanes going to work and the car decided to slow down and started shedding off thank God that I made it to the far right side on a media strip and was able get the car to safety on the knee issue but she did slow down and shut off identity media call the triple A for help and roadside assistance they came as soon as they could and then test the car to see if it was the battery or the alternator which I had put in two brand new batteries and two brand new alternators and still have both he test them all and said no he's been pulling cars off major highways that are Equinox and terrain class action lawsuit against General motors in Chevrolet due to faulty issues in the engine and they recently One cases from 2010 to 2014 although my car is a 2015 the same issue still arise my car has 85,000 miles on it when this happens and I kept up the oil change and the maintenance on the car I then in turn had the car towed to a Chevrolet dealer and turned it a diagnostic test on my car vehicle and this is what they said in my car has the same issue that is from the previous lawsuit of Equinox 2010 to 2014. Have the results are as is fun the Chevrolet GMC dealer the vehicle will not start, the problem and issues extend from the timing belt chain, valves, blown gasket, fuel pump,this is causing many major issues along with all the recalls with the 2010 and 2018 Chevrolet Equinox and Terrain. The only thing that they recommend is that the car engine needs to replacement to make consumers feel safe in their vehicles. Although my car is a 2015 I only have 85,000 miles and I continue to do all the maintenance and I was told by another mechanic that it does not have nothing to do so much as the oil change they knew that there were faulty issues with timingbelt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680882August 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and was unable to accelerate. Afterward, the message "Low Power Mode" was displayed. The contact was able to pull over to the shoulder of the roadway; however, the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Turbocharger Control Valve (TCV). The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 18-NA-020. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681020August 15, 2025
FUEL/PROPULSION SYSTEM
The component that’s failed and malfunctioning is the High Pressure Fuel Pump. Myself and my children’s safety was put at risk multiple times when the vehicle shut off multiple times and sputtering going into reduced power mode and the vehicle shutting off multiple times after it is started for at least 5-10 seconds. Yea the issue was fixed through a local Chevrolet dealership after having the vehicle for only two months and now the issues has reproduced after three months of being repaired the vehicle is back at the dealership with the same issues and awaiting a diagnostic. Vehicle is now at the dealership to be inspected and GM has been contacted regarding the issue Yes after the vehicle sputtered and died displaying the check engine light afterwards with the smell of fuel immediately after this was the first time this happens two months after vehicle purchase and the second time was 90 days after vehicle was fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680773August 14, 2025
SERVICE BRAKES
I purchased this vehicle as a Certified Pre-Owned vehicle from George Moore Chevrolet in Jacksonville, Florida, in October 2023. At the time of purchase, the vehicle had approximately 35,000 miles, and it now has approximately 60,000 miles. I have maintained all recommended service intervals and oil changes as required. On June 14, 2025, while stopped at a traffic signal with my foot on the brake pedal, the pedal suddenly sank to the floor, causing the vehicle to roll forward into traffic unexpectedly. I was able to place the vehicle in neutral and then park to prevent a collision. After turning the vehicle off and restarting it when the light changed, the brakes continued to fail. I carefully maneuvered to a nearby area behind a warehouse and allowed the vehicle to come to a complete stop by shifting into neutral. I contacted a tow truck through my State Farm roadside assistance program and had the vehicle transported to my local mechanic. Upon inspection on June 16, 2025, the technician determined that the brake lines were corroded and leaking. Initially, he suspected the master brake cylinder, but it was confirmed not to be leaking. He noted that the metal-braided portion of the brake line had completely deteriorated on one side and was severely compromised on the other. Both brake lines were replaced to restore braking function. Fortunately, I was able to avoid an accident, but this was an alarming experience that I have never encountered in any vehicle I have owned. My mechanic expressed concern about the extent of corrosion on such a relatively new vehicle and indicated this could represent a broader safety issue. I respectfully request that this matter be documented and investigated to ensure that other drivers are not placed at similar risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680798August 14, 2025
ELECTRICAL SYSTEM
The onstar module installed originally from manufacturer was faulty, causing electrical issues. This ended up draining the battery unexpectedly. No warning that the battery was low. Only had .03 volts left when tested at dealership. The onstar button was experiencing issues such as blinking and loss of connection. Onstar Support was no help, and the car manufacturer ignored issues as my phones software problem, until new battery was drained and issues persisted while driving. Ultimately this left the OnStar not working for weeks leading up to the drained battery which was unsafe in case of accident as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680340August 13, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking sometimes triggers when backing up in the rain when no hazard is present. Has occurred several times since purchase. Occurred today 8/13/2025 for perhaps the fifth or sixth time since ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680031August 12, 2025
ENGINE
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the vehicle shuddered before hesitating to maintain automotive power. In addition, while at a stoplight, the vehicle lost automotive power. No warning light was illuminated. The vehicle was towed to the residence and was diagnosed by an independent mechanic. The independent mechanic determined that the engine needed to be replaced. A second independent mechanic arrived at the residence and diagnosed the vehicle and confirmed the failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680158August 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
BRAKING FAILURE on 2025 Equinox EV LT model - my car has had two separate brake failures going down a steep dry rocky road in clear weather, once with one pedal driving on and once without, on July 21st, 2025 and August 11th, 2025 respectively. It doesn't happen every time going down this road and each time at no more than 5 - 10 miles per hour, with the brake pedal to the floor the car was not slowing down and the weight of the car on the steep track made it speed up considerably which made it dangerous due to the steepness of the hill and turns in the road. The first time I drove off the road onto flat grass and the car came to a stop, the last time it happened I pumped the brakes until the car stopped and the "ABS engaged" light came on the dashboard above the steering wheel. It happened twice on the road that time. There were no prior alerts or warning lights. The car has 5000 miles and is still under warranty, the Chevy dealership had the car for 3 days. The dealership was not able to reproduce or confirm the problem with the brakes. The dealership told me they did a series of resets. They have not given me the written service report yet. I have an appointment to take the car back to the dealer. The brake fluid level is good, there are no current alerts on the dashboard while driving. The car is available for inspection upon request. I am concerned that my wife and I may be injured or killed in a braking failure or that we may injure or kill others or damage property.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680214August 12, 2025
COMMUNICATION: AUTO CRASH NOTIFICATION
Factory installed module for ONSTAR went out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680143August 12, 2025
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Telematics module stopped working out of nowhere and drains my battery to my vehicle. Had to have the vehicle towed to nearby dealship. Huge safety hazard as it is essentially the brains to my computer. App doesn't work without it, battery doesn't work and can't even get inside vehicle with key fob. Please issue recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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