Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11683458August 27, 2025
SERVICE BRAKES
(1) On Saturday 8/23/25, the braking system failed while driving on gravel roads going downhill.   (2) I could not stop the vehicle going downhill. I thought I was going to crash. As I started to go downhill @ ~5 mph, I put my foot on the brake pedal, the car would not brake. Pressing hard or lightly didn’t make a difference. It felt like an anti-lock brake (ALB) pulse 1X and then gave up releasing all braking even though the foot is on the brake. The 2-way road is heavily used, smooth, wide, and maintained. Other vehicles were going down the gravel fine. The grade is ~10%. (3) The problem was reproduced numerous times on 8/24/25, while my husband drove on gravel going downhill and attempting to slow down or stop the car. This gravel is with potholes and some rocks starting w/ grades 5-6%. I was a passenger in the car. At one point I thought we were going to hit the on-coming car, because the brakes were not working properly. (4) An appointment is being made w/ the dealer to inspect the car. (5) (On 8/23) I am not aware of warnings or messages. (On 8/24) A “ABS” alert appeared on the display sometimes. Additional Info: (6) On 6/15/25, I drove on gravel with 5-10% grades w/o issues for ~6 miles. When I pressed on the brake pedal, the car slowed down without issues. ALB did not engage. (7) I have recently read break failure stories that are similar from other Equinox EV owners. "... my car has had two separate brake failures..." "… now going down a fairly steep gravel hill daily, i experience very little braking..." "… I pressed the brakes and there was no perceived braking for at least 20 feet... " ... brake failure this past weekend while descending a dirt/stone road… The ABS, would not shut off for our entire descent, which lasted for about 2 full minutes. During this time, we could not stop the car and were accelerating out of control…."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683395August 27, 2025
UNKNOWN OR OTHER
I leased this vehicle brand new. At around 500 miles, the vehicle had occasionally a humming noice, at 1900 miles the humming noice is loud with vibration. My suspicion is a structural defect, my fear is to end up with half a vehicle on one lane, the other half in the other lane at the expressway. I have recorded several of the occurrences, provided a GM dealership with the recordings, contacted GM Executive offices, and have not been able to resolve or advance, meanwhile my household is without a vehicle. Neither GM nor the dealership is willing to provide a courtesy vehicle. The dealership was unable to duplicate my complaint, GM executive office agent recommended me to take the vehicle to a different dealership for a "second opinion". This is depriving me of work, transportation and giving me additional work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683138August 26, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I purchased this vehicle new. Within weeks started having issues with the OnStar system. Obviously with the module not working, other things began happening. I can't see status of charge. I can't find charging stations when driving. My hands free doesn't work because google is always off line. Can't use OnStar system because it doesn't work. Came out one morning to find my vehicle unlocked and all the windows down. I live in Florida, have never once used the defrost system or set the vehicle temperature above 72. Turned the car on one day and the defrosters magically turned on and the temperature went up to 76 full blast. The the forward braking system started slamming the brakes when I was already stopping. One day it slammed us so hard that my grandchildren screamed because their car seat belts cut into their shoulders. Contacted OnStar numerous times. Contacted dealerships numerous times. After weeks and weeks, I finally have a dealer willing to look at it. I have been provided one fault code by OnStar. There are so many people with issues and research shows the module is and has been on back order for months and months. Vehicle also makes noises like it is trying to lock or unlock whenever I open a door. There were no warnings for any of it. Just began. Safety is at risk because vehicle malfunctions. OnStar confirmed there is an error. Going to dealer finally this week. No warning lamps and issues got bad enough for concern approximately one month ago but were noticed within weeks of purchasing vehicle which was purchased [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683197August 26, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, POWER TRAIN
The vehicle calls power module has failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683225August 26, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
I experienced a brake failure this past weekend in my 2025 Chevrolet Equinox EV LT while descending a dirt/stone road. The moment we started descending, the ABS system engaged and did not brake the car adequately. In my opinion, the ABS system should not have engaged in this terrain. The ABS, would not shut off for our entire descent, which lasted for about two full minutes. During this time, we could not stop the car and were accelerating out of control. We got going far faster than I was comfortable with, and my passenger & I thought we were going to end up crashing. After about a minute of inability to brake properly or stop, we ended up getting a flat tire. The flat tire, combined with the terrain flattening, eventually helped us come to a complete stop. After stopping, the car was also having software issues (infotainment system resetting), and the infotainment system was very hot to the touch, suggesting an electrical or software malfunction tied to the braking system. It was a very scary situation, but my passenger and I were not injured. This failure left me and my passenger completely out of control of the vehicle, with a high risk of collision, rollover, or serious injury. In my opinion, a braking system that does not stop the vehicle when the pedal is fully applied constitutes a critical safety defect. Chevrolet has been contacted, but the dealer refused to treat this as a warranty safety issue so far. The vehicle remains available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683293August 26, 2025
VISIBILITY/WIPER
Under certain situations related the angle of the sun and at night oncoming headlights, the dashboard is reflected onto the windshield. When traveling through shaded areas where the sun is blocked and unblocked the reflection on the windshield flickers. The dashboard reflection is so excessive it makes it hard to see and causes eye strain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683194August 26, 2025
FUEL/PROPULSION SYSTEM
On August 16, 2025, my 2022 Chevy Equinox experience an engine stall while I was driving with no warning, no prior check engine light. This was very scary for my own safety but more importantly my child’s safety who was in the back seat. Had I not been able to move my car to the side of the road or had we been on one of Atlanta’s major interstates this could have been a fatal accident for the both of us. I immediately took my car to the dealership where I purchased this car brand new off the truck and have had it serviced ever since. Not only did I take it, I took it there with a recall notice (N222372310) for 21-22 Chevy Equinox experience engine stalls due to a faulty fuel pump module. The dealership informed me that this recall “did not apply” to my VIN. And I had to place it under my warranty and pay my $200 deductible for them to diagnose that in fact my fuel pump module was bad and needed to be replaced, nothing else.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683131August 26, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I was driving on the highway at a fast speed 75+ miles per hour. I was in the left lane. My car turned off and there was no acceleration. It was not getting fuel. I was able to make it to the right lane and merge off the highway before it stopped moving by momentum alone. Cars had to slow down and go around me almost causing an accident. It is not okay to let people drive around in an unsafe manner when, now I found that this is a common problem. Having an accident on I-95 is no joke. It could have cost me my life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682984August 25, 2025
SERVICE BRAKES
The vacuum pump seized and broke and sent debris into the camshaft
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682765August 25, 2025
UNKNOWN OR OTHER
The instrument cluster screen displayed a message that said "service vehicle display" then went completely black. Without this screen, I have no idea how fast I'm going, the charge of the car, if there is some kind of hazard around the car. I brought the vehicle in for service on 7/2/25, where I was told the car attempted to update but failed, so they pushed through the update and it should be fine now. I then took it home, charged the car, and let it sit. As soon as I turned it on again, the "service vehicle display" message reappeared. Then as I was driving, the instrument cluster screen went out, followed by the infotainment screen. The instrument panel screen then got vertical rainbow lines across it and didn't return. I brought the vehicle back in on 7/17/25. They took the whole dashboard apart, determined that it was a loose cable, plugged it back in, and told me it should be fine now. I took the car home, charged it, and let it sit. The next time I drove it, the "service vehicle display" message returned, then the instrument panel went out. I brought it back in on 8/6/25. The car stayed there until 8/22/25, when they told me that they replaced some of the cables and it should be fine now. I am not comfortable driving this car with my 4 month old if I can't see how fast I'm going, how much charge is on the car, or worrying that the infotainment screen, and therefore the back-up camera, are going to suddenly go out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682772August 25, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The video processing unit in my vehicle stopped working. I lost all cameras all safety equipment in my vehicle. All radar stopped working. I took my car to the Chevy dealership after three days. They advised multiple vehicles have this problem and they were ordering the part. They told me it was OK to drive my car. on my way home from the dealership I was involved in a head-on collision. My car is being repaired, but the body shop stays. This is still not working and they do not feel safe for me to drive it to the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682779August 25, 2025
VISIBILITY/WIPER
Dash glare on sunny days makes it difficult to see through front windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682802August 25, 2025
UNKNOWN OR OTHER
The 2025 Chevrolet Equinox EV LT FWD was purchased with an HD Surround Vision system that advertises multiple camera views including standard and overhead front/rear perspectives and rear hitch area monitoring, but lacks any convenient dashboard control to access these features when needed. Currently, drivers must shift into reverse gear then back to drive to activate the cameras, creating safety hazards when maneuvering in tight parking spaces, street parking, or narrow garages where visibility is most critical. Despite eight months since purchase and three service visits to Capitol Chevrolet Austin, no solution has been provided, with the dealership service team showing reluctance to address this functionality issue. This matter requires escalation to appropriate stakeholders, as customers should not pay for advertised safety features that lack practical usability—the current implementation renders the HD Surround Vision system ineffective for its intended purpose and creates the very safety risks it was designed to prevent, necessitating the implementation of proper dashboard controls to access all camera views without requiring potentially dangerous gear changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682834August 25, 2025
ENGINE
The contact owns a 2019 Chevrolet Equinox. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed; however, the engine revved continuously as if the vehicle was going to drive forward. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682987August 25, 2025
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
My vehicle has 75,607 miles and the transmission gave out randomly started stalling and jumping and it won’t switch gears correctly and this has been a problem for a lot of other equinox’s as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682667August 24, 2025
UNKNOWN OR OTHER
Air conditioner stops working intermittently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682716August 24, 2025
FUEL/PROPULSION SYSTEM
The fuel pump is not consistently providing fuel to the engine and causing the engine to stall while driving.The fuel pump is not properly functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682493August 22, 2025
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving out of a parking lot, the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the fuel pump module had failed and needed to be replaced. The dealer informed the contact that the replacement parts were on back order. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682310August 22, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Equinox. The contact stated that while driving at various speeds, the liftgate independently opened. There was no warning light illuminated. In addition, the contact stated that the failure occasionally occurred while driving at certain locations. The vehicle was taken to a local dealer, where it was diagnosed with a radio frequency failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682194August 21, 2025
WHEELS
Front passenger wheel cracked, daily driving route does not have potholes or any other debris that could have cause the rim to crack randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox