Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11698721November 11, 2025
VISIBILITY/WIPER
There is EXTREME glare from the black dashboard reflecting back up onto the windshield in partly sunny to sunny conditions. The glare effectively blocks my vision and I've now had TWO (2) instances, in parking lots, where pedestrians were near my vehicle and my vision was blocked - almost causing me to hit / run over these pedestrians. I've contacted GM and the Dealer (Loyalty Chevrolet Williamsburg , VA) for over three months trying to get this resolved. They contend they've issued a "safety fix" involving a new dash mat to reduce glare, but the parts are not available / on backorder
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698688November 11, 2025
VISIBILITY/WIPER
The dashboard on my 2025 Chevrolet Equinox EV RS reflects strongly on the windshield, creating glare that severely reduces forward visibility in daylight. The reflection makes it difficult to see the road clearly and poses a serious safety hazard. I have taken the vehicle to the local dealers various times for this issue, and they acknowledge the problem but have not repaired it, saying they are waiting for a part. The visibility issue remains unresolved and appears to be a design defect that could affect other vehicles of the same model. It poses a serous risk of accident and injury to pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698633November 10, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate while depressing the accelerator pedal. The message “Reduced Engine Power” was displayed. The vehicle did not require a restart to resume operation. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the wastegate actuator had failed and needed to be replaced. The contact was informed that the coolant inside the actuator had frozen due to the local low temperatures. The dealer advised that precautions were needed to prevent future coolant-related failures. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698590November 10, 2025
UNKNOWN OR OTHER
Unknown. The roof is separating along the groove line causing rust on my 2025 Chevy Equinox
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698537November 10, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my 2025 Chevrolet Equinox EV on the highway with Adaptive Cruise Control (ACC) engaged. The vehicle was also set to "One-Pedal Driving" (High regenerative braking). The vehicle in front of me slowed down abruptly. My vehicle's ACC began to slow the car, but it was not decelerating quickly enough to avoid a collision. I immediately intervened by pressing the brake pedal as hard as I could, pushing it completely to the floor. Critical Safety Failure: The vehicle's physical brakes failed to engage. Despite my foot being pressed hard to the floor, the vehicle did not slow down. It felt as though only the regenerative braking was (slowly) working and that my manual brake application had zero effect. The vehicle continued to glide forward with no significant braking power, and I was unable to stop the car in time, resulting in a collision with the rear of the vehicle ahead. Summary of Defect: The primary safety failure was the complete lack of response from the manual brake pedal. My attempt to override the vehicle's automated systems in an emergency was unsuccessful, as the brake pedal was unresponsive. Reporting History: I have already reported this incident to my auto insurance, my local Chevrolet dealership, and the Chevrolet Customer Assistance Center. A representative from Chevrolet recommended that I file this report with the NHTSA to help identify and track similar safety-critical incidents.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11698450November 9, 2025
VISIBILITY/WIPER
Wipers stopped working sounded like they were grinding when they stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698470November 9, 2025
ELECTRICAL SYSTEM
One time (so far) the screen behind the steering wheel that shows the gear and speedometer did not turn on when we started the car. We were able to back the car out of the garage and park it in our driveway. This is a safety concern because we could have driven the car in that condition - without a working speedometer. We are worried that the screen will turn off while we are driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698268November 7, 2025
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
This car used so much oil that I had to put it in constantly. Eventually the time belt broke, and the car stopped because it literally had no oil in it causing the engine to blow. This is a known problem I found out later on.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11698293November 7, 2025
SUSPENSION
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The rear suspension trailing arm and subframe assembly rusted completely through, causing the suspension to separate from the frame. The corroded and broken components are still attached to the vehicle and are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The rusted frame and failed trailing arm caused the rear wheel alignment to shift dangerously, making the vehicle unstable and unsafe to drive. If the part had completely detached while driving, it could have caused a total loss of control and a serious accident, endangering the driver, passengers, and others on the road. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue was visually inspected and confirmed by an independent repair facility, which advised that the frame is structurally compromised and the vehicle is unsafe to drive without major frame replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet by the manufacturer, but photos and documentation are available. The damage has been assessed by a certified mechanic who confirmed the severity and the safety hazard. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appeared. The issue was first noticed after hearing unusual noises and instability from the rear of the vehicle. Upon inspection, severe frame rust and separation of the rear trailing arm were discovered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698280November 7, 2025
ELECTRICAL SYSTEM
My vehicle was not able to use the Onstar properly and after researching numerous complaints I guess a faulty or bad Onstar module is a common issue among gm owner especially within the first 12 months of owning the vehicle. Why is this problem not being recalled or compensated to the hundreds of individuals paying out of pocket for this malfunction which is close to $1000? Why is the module dying or breaking so easy and in such short period of time. This is hazardous to my family because my disabled child can make driving scary some days. Not knowing I have the emergency onstar button available, or knowing where I am in case of an emergency is a severe issue for me hence why I purchased a new vehicle and made purchasing onstar services a priority for my family. Also the WiFi feature helps my child to communicate with me and tell me any issues since she is non verbal and needs her device. Also not being able to use the app to lock the vehicle in case I forgot is a safety concern to me because sometimes I need to know I locked the car or that I know where the car is at all times. This onstar working or module mishap needs to be fixed and stop unconvincing people’s lives and those they love. People who are forced to fix this issue of the onstar not even getting a signal or being able to call onstar is dangerous! This who feel protected by the services and willing to purchase a vehicle just because of this should not have to pay up to $1000 to fix this issue especially in the first year! I can’t believe the amount of people who affected by this companies faults and carelessness. A recall needs to be put in affect and the modules/wiring need to be reinforced and installed more properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698095November 7, 2025
UNKNOWN OR OTHER
when I started my car there was a very loud vibratory sound that caused my car to shake.When I accelarted the noise quite down but it was still there. When I stopped in traffic the sound reappeared. This occured for 2 hours ths length of my commute. When I made it to my destination. I lifted the hood. Idk what i was looking for. this morning the trembling is now light but the noise was not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697882November 6, 2025
SERVICE BRAKES, POWER TRAIN
While going 80mph on the highway at 2:00am on or around 10/6/2023, my power braking system went out without warning. I was able to get it off the road and to a shop where they told me it was the vacuum pump and cam shaft. Repair took a week. 7 months later on 5/31/2024, it went out again, luckily in town going 35mph, and involved the vacuum pump, cam shaft, and this time the oil pump as well. Repair took 5 months due to parts availability. The only time the engine light came on, it was for a sensor unrelated to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697956November 6, 2025
FUEL/PROPULSION SYSTEM
High capacity fuel pump stopped working while going up a hill. Lost all driving power on freeway and was unable to accelerate any more. Luckily there was a pull off on the freeway or I would have been on a blind turn with cars going 70mph. Had to have pump replaced at a local shop as there was no recall for 2023. 2021 and 2022 have the recall for this specific component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697886November 6, 2025
UNKNOWN OR OTHER
Our 2025 Equinox EV was leased new in March of 2025. Unknowingly, it had a water intrusion in the front passenger floor due to a manufacturing defect that GM is aware of. This is related to TSB 25-NA-149. The water intrusion was covered up and went unnoticed for some time due to the factory GM All-Weather floor liners. Once discovered due to the musky smell in the vehicle, black mold was found after pulling up the floor liner. The vehicle was inspected by a Chevrolet dealer, who confirmed it was due to a poor body weld that has now been resealed. Replacement carpet is on backorder due to many experiencing this defect. Our safety and the safety of others is put at risk since GM is not recalling the vehicle for this defect. We have been unknowingly driving around breathing in black mold. As someone who is immunocompromised with an autoimmune disease, this is especially troubling to discover. My autoimmune disease was sucessfully managed with medication since 2017, however, shortly after leasing the vehicle in March I began to experience flare ups. I have been unable to determine why, but this discovery makes me believe it was due to the mold in the vehicle. From discussing with my doctor, mold exposure is a potential trigger of my condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697631November 5, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at approximately 65 MPH, he observed a "reduced engine power " message appear and the check engine warning light illuminated. Additionally, the vehicle lost power. The vehicle was steered to the side of the road, where the vehicle stalled. The vehicle was not able to restart immediately, but it restarted 45 minutes later, the failure persisted. The vehicle was then taken to an independent mechanic, where it was diagnosed, and determined that the fuel pump needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately five months later. The contact stated that during the last failure the vehicle was not able to be restarted. The vehicle was towed to the same independent mechanic, where it was diagnosed that the fuel pump and the entire fuel pump system needed to be replaced. The vehicle was not repaired due to the parts being on a national backorder. The manufacturer was notified of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697468November 4, 2025
UNKNOWN OR OTHER
Sirus XM radio not working I called Sirus XM and cancelled my subscription they told me it is an ongoing issue multiple people are having the same issue it keeps saying reception is blocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697521November 4, 2025
UNKNOWN OR OTHER
This car is equipped with a telematics module that feeds information to navigation system, Blue Cruise hands-off driving, and provides speed limit information in a heads-up display based on map data. The same module also controls connectivity to On-Star, a safety monitoring service. There appears to be a bug in the software whereby the module doesn't appropriately initialized properly. This has several effects. The OnStar system ceases to function (and the attendant feature of calling emergency services in a collision). The bug also causes false GPS coordinate data to be fed to the car; since the reporting of the speed limit and other alerts are based on this data, along with the Blue Cruise hands-off driving, the driver is presented with false information about the speed limit on the current road (instead using data about the road at the false GPS coordinates). If using guidance, the guidance presents the driver with false and confusing directions (which change frequently as the system believes the driver is in a different place). This bug has happened about 6 times in the past 6 months. There's no mechanism to reset the unit other than disconnecting the battery or fuse. The attached file shows a typical event. The guidance clearly shows the car in the middle of the Charles River in Boston, and the navigation system is instructing the driver to get on Memorial Drive. The HUD (not shown) indicates that the current speed limit is 20 MPH. This picture was taken while on Interstate 93 in Medford MA (speed limit 65 MPH).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697502November 4, 2025
ENGINE, POWER TRAIN
When the vehicle was stopped in an intersection, the vehicle would shift from D to P by itself. The check engine lamp was subsequently lit. I would not able to shift it out of P until I restart the vehicle several times. During such incidents, I was stuck in the middle of the intersection for a few minutes, impeding traffics and endangering myself and other motorists on the road. This problem first happened on September 20, 2024. The vehicle's odometer was at 1824 miles. The dealer made a repair. This problem happened again on October 14, 2025. The odometer was at 22065 miles. The vehicle is current still in the dealership. The vehicle was normal before such incidents. There was no warning light or any other noticeable anomaly before such incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697371November 4, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Returning home on I-40 on Sunday, the engine just quit working. Fortunately it WAS Sunday and the traffic was light. Had there been more traffic, someone probably would have hit me from the rear. We managed to get it almost all of the way off the road before it stopped. According to the dealership that worked on it, it was the fuel supply service module, $46.09 part. The service technician said they had been having a lot of problems like this and knew what to do. All of the code were lost because to tow truck driving had to take the leads off of the battery. That was the only way he could get the car out of park in order to tow the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697368November 4, 2025
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2025 Chevrolet Equinox. The contact stated that while stopped at a traffic sign, the accelerator pedal was depressed; however, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the transmission automatically shifted to park(P). The vehicle was towed to a service station and the vehicle was refilled. The contact was able to start the vehicle, and the message "Auto Shut Down" was displayed and a 5-minute countdown was started, and the vehicle turned off. The contact was able to restart the vehicle and drove to the residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Equinox