Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11002833July 3, 2017
ENGINE
CAME OUT OF THE GROCERY STORE ABOUT 9PM ON 6-28-17, AND THE CAR WON'T START. HAD IT TOWED TO A LOCAL MECHANIC WHO EVALUATED THAT THE TIMING CHAIN ON THE ECOTEC ENGINE HAS BASICALLY MISALIIGNED AND SHREDDED PARTS IN IT'S PATH, DESTROYING THE ENGINE. I HAVE DONE SOME RESEARCH ONLINE AND SEE MANY COMPLAINTS OF THIS HAPPENING AND THIS VIDEO LINK: HTTPS://WWW.YOUTUBE.COM/WATCH?V=AEEUYUNUHGS I CHATTED ONLINE WITH CHEVROLET CUSTOMER SERVICE WHO SAYS THAT THEY CANNOT DO ANYTHING SINCE I HAD NOT BOUGHT THE CAR "CERTIFIED" AT A GM DEALERSHIP. THE ESTIMATE FOR THESE REPAIRS IS VALUED AT MORE THAN HALF OF WHAT THE CAR IS FINANCED FOR. I'M FEELING LIKE I HAVE A GIANT PIECE OF JUNK ON MY HANDS. LUCKILY IT DIDN'T SEIZE UP WHILE DRIVING. SO FAR MY OUT OF POCKET EXPENSE INCLUES $93.00 FOR THE DIAGNOSIS AND AN ADDITIONAL $44.00 TO HAVE IT TOWED TO THE DEALER'S MECHANIC FOR THEM TO DO AN EVALUATION 7-5-17. PROBABLY LOOKING AT $5,000 TO $7,000 OF DOLLARS TO REPAIR AND GET BACK ON THE ROAD. CERTAINLY CAN'T AFFORD THAT. IT PRACTICALLY ADDS UP TO BE THE PRICE OF BUYING A NEW ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002647July 1, 2017
VISIBILITY/WIPER
THE WIPERS SUDDENLY STOPPED WORKING WHILE DRIVING UNDER A TORRENTIAL DOWNPOUR AND COULDN'T SEE A THING. THERE IS CURRENTLY A RECALL FOR THIS EXACT ISSUE BUT ONLY IN CANADA. HTTPS://GM.OEMDTC.COM/6968/25300-03-SAFETY-RECALL-FRONT-WIPER-TRANSMISSION-CORROSION-FAILURE-CANADA-ONLY-2010-2017-CHEVROLET-EQUINOX-GMC-TERRAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002458June 30, 2017
VISIBILITY/WIPER
THE WIPERS FAILED, STOPPED WIPING IN THE MIDDLE OF A HEAVY RAIN STORM WHILE DRIVING ON THE EXPRESSWAY. THANKFULLY ABLE TO SLOW DOWN ENOUGH TO PULL OFF TO THE SIDE, VERY SCARY! CALLED DEALER AND WAS INFORMED THAT MY WARRANTY EXPIRED IN JANUARY OF 2017. IN RESEARCHING THE REPAIR I DISCOVERED THAT EQUINOX 2013 AND I THINK OTHER YEARS HAD A RECALL FOR THE EXACT FAILURE ON MY VEHICLE. THE REPAIR MECHANIC CALL GM VERIFIED THE RECALL ON 2013'S, THE FAILURE ON MY VEHICLE 2014 AND GM UNWILLINGNESS TO PAY FOR THIS VEHICLE REPAIR. THE UNBELIEVABLE IRONY OF THIS SAFETY ISSUE IS THAT WHEN THE REPAIR PART ARRIVED IT CLEARLY STATED "RECALL" ON THE LABEL. IT WAS LIKE GIVING ME THE MIDDLE FINGER ALONG WITH THE BILL. GM SHOULD ADD 2014 AND ANY OTHER VEHICLES USING THIS COMPONENT TO THEIR WIPER RECALL DUE TO SAFETY CONCERNS BEFORE SOMEONE GETS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002489June 30, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED A FUEL ODOR WITHIN THE VEHICLE AND THE CHECK ENGINE INDICATOR ILLUMINATED. IN ADDITION, WHEN THE VEHICLE WAS FILLED WITH FUEL, THE FUEL GAUGE DISPLAYED OTHERWISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE VEHICLE WAS TAKEN TO ALMEDA AUTO (CAR INSPECTION STATION) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE/SYSTEM NEEDED TO BE REPLACED. AFTER THE CONTACT LEFT THE INSPECTION STATION, THE VEHICLE STALLED, WAS NOT ABLE TO RESTART, AND WAS TOWED TO THE CONTACT'S RESIDENCE. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002082June 29, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
WHILE DRIVING WITH TWO CHILDREN IN THE CAR PLUS MYSELF THE DRIVER ON THE FREEWAY STRAIGHT. THE VEHICLE STARTED PULLING TOWARDS THE RIGHT AND ALMOST CAUSING A COLLISION. THEN THE WARNING SCREEN STARTED BRINGING UP WARNINGS OF MULTIPLE ISSUES. THE VEHICLE WAS TAKEN IN IMMEDIATELY AND SO THEY TRIED TO DIAGNOSE THE ISSUES AND PUT 200+ MILES ON THE VEHICLE AND THE THE WARNINGS DID NOT COME BACK ON SO A FEW DAYS LATER THEY SAID THE VEHICLE IS FINE AND TO BE PICKED UP. WHILE DRIVING A WEEK LATER WITH THE KIDS IN THE VEHICLE THE CAR STARTED PULLING AND THE WARNINGS LIGHTS AND SCREEN WARNINGS SHOWED UP AGAIN AND WAS IMMEDIATELY TAKEN BACK IN AND THEY HAVE HAD THE VEHICLE SINCE. THEY ESCALATED THE ISSUES TO GM, THE PARTS ARE DEFECTIVE IS WHAT WAS TOLD AND THEY COULDN'T GIVE A ETA ON HOW SOON THEY COULD GET THE PARTS. THEY SAID THEY WOULD NEED TO GET THE PARTS DIRECTLY FROM THE ASSEMBLE LINE AND IT WAS OUT OF THEIR CONTROL. THE TECH FOUND THAT THE "ELECTRICAL STEERING GEAR AND ELECTRICAL MODULE" PRONGS WERE BENT AND BEING A BRAND NEW OF THE LINE VEHICLE THEY FOUND THE PRONGS WERE BENT AND THE ELECTRICAL STEERING GEAR AND ELECTRICAL MODULE WAS DEFECTIVE. GM WANTED THE PART BACK AND SINCE HAVE BEEN IN A RENTAL. WHEN IT WAS BROUGHT TO THEIR ATTENTION THIS IS A SAFETY ISSUES AND IT WAS A HAZARD THE SERVICE DEPT. REPRESENTATIVE WAS DEFENSIVE AND UNPROFESSIONAL AS WELL AS DEFENSIVE WHEN STATED THIS IS AN ISSUE OF SAFETY AND HAZARDOUS. ONCE THE CONCERN WAS BROUGHT UP THAT IT WAS UNCOMFORTABLE AND WE WANTED ANSWERS OF WHAT'S GOING TO HAPPEN AND WHAT ABOUT THE SAFETY OF THE KIDS WHILE DRIVING BEING UNCOMFORTABLE EVEN IF FIXED, HE HUNG UP. MY SPOUSE WENT IN TO TALK WITH THE MANGER AND THEY COULDN'T GIVE ANY INFO BUT TO CALL GM AND TAKE IT UP WITH THEM AND THAT THEY COULDN'T DO ANYTHING BUT ESCALATE THE ISSUE TO GM MANUFACTURER AND GAVE THE NUMBER TO MY SPOUSE AND CLOSED THE DOOR ON HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002091June 29, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHEN GOING IN REVERSE, OR COMING OFF A RED LIGHT OR STOP SIGN, THE VEHICLE WILL SUDDENLY STALL OUT. WHILE IT STARTS UP RIGHT AWAY, THIS IS A SAFETY ISSUE, ESPECIALLY IF YOU HAVE TO GET OUT OF THE WAY. MY VEHICLE HAS DONE THIS ABOUT 4-6 TIMES OVER THE PAST YEAR. CHEVY SAYS THERE IS NOTHING WRONG, AND THERE ARE NO WARNING LIGHTS ON THE VEHICLE. ALL THE ELECTRICAL COMPONENTS WORK, HOWEVER THE VEHICLE JUST TURNS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001294June 26, 2017
ENGINE
REPLACE ENGINE AT 54,204 MILES AND HAD 11 OIL CHANGES. WAS TOLD I DIDN'T CHANGE OIL ENOUGH OR CHECKED LEVELS AT EVERY FUEL FILLUP. ALSO WAS TOLD NOTICE WAS SENT OUT THAT COMPUTER NEEDED TO BE RESET TO ALERT FOR MORE FREQUENT OIL CHANGES, WHICH WAS DONE AT TIME ON ENGINE REPLACEMENT. LETTER WAS SENT TO ME LAST MONTH STATING I MAY BE DUE REIMBURSEMENT BUT AFTER I DROPPED OF ALL PAPERWORK AT DEALERSHIP WHERE CAR WAS BOUGHT LAST MONTH, I CHECKED LAST WEEK AND THEY CAN'T FIND PAPERWORK AND NOBODY HAS CALLED BACK TO TELL ME WHAT TO DO NEXT. TOTAL INCOMPETENCY BY THE DEALER AS THEY TOLD ME THAT MY VEHICLE WASN'T EVEN REGISTERED AS BEING BOUGHT AT THIS DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001571June 26, 2017
ENGINE, FUEL/PROPULSION SYSTEM
WE BUY THIS CAR FROM CHEVROLET COMPANY ON NOVEMBER 14,2011. SINCE THAT TIME THE CAR WAS NOT IN OFTEN USE. UP TO ONE YEAR IT IS WAS IN THE STORAGE WHEN WE BEGAN TO USE IT REGULAR WE NOTE THAT THE ENGINE HAS SOME FACTORY DEFECT, THE ENGINE OIL IS OFTEN DID NON RECEIVE TO EVEN 5000 MILES, AT THE 2500 MILES ESTIMETELY, WE WERE FORCE TO ALWAYS CHANGE OIL, THE OIL COLOR OF THE ENGINE WAS ALWAYS VERY BLACK AS DIRTY, WE ALWAYS WERE WONDERING, WHY THE COLOR OF THE ENGINE OIL IS TURNS VERY BLACK, LIKE WE DID NOT CHANGED IT FOR LONG TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001235June 25, 2017
VISIBILITY/WIPER
WIPERS STOPPED WORKING WHILE DRIVING IN THUNDERSTORM ON JULY 1, 2016. I PAYED FOR REPAIRS $474, IN 2016. CAR RECALLED FOR SAME 2017. RECALL ID NUMBER 16V582. GM SAID I WOULD BE REIMBURSED IF ALREADY FIXED. TOOK TO DEALER AS INSTRUCTED, BUT GM ONLY REIMBURSED FOR PART $148 ( WAS I TO INSTALL IT MYSELF ?) . SAID BILL IN WRONG NAME, BUT IN HUSBAND NAME AS NOTED. THEY DECLINED OTHER DOCUMENTATION. SAID PART NUMBER WRONG; I HAD NO CONTROL OVER PART NUMBER, JUST NEEDED WIPERS TO WORK. I AM STILL OUT OVER $300. HOW CAN GM CLAIM THEY ARE REIMBURSING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000974June 24, 2017
VISIBILITY/WIPER
BUSHINGS FOR WIPER ASSEMBLY WENT BAD. THEY WENT OUT WHEN DRIVING ON A RURAL ROAD. SEEMS LIKE A PART LIKE THAT WOULD LAST LONGER THAN 7 YEARS. NOW I'M FINDING THAT YOU CAN'T BUY THE BUSHINGS. ONLY BUY THE WHOLE ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000766June 23, 2017
ENGINE
THE TIMING CHAIN ON OUR EQUINOX BROKE AND DAMAGED THE ENGINE. GM SAYS OUR VIN IS NOT COVERED UNDER THE NHTSA REFERENCE #10053269 AND TSB REFERENCE #SB-12313. OUR SHOP SAID THE DAMAGE IS EXACTLY WHAT IS COVERED UNDER THOSE DOCUMENTS, BUT NO PROTECTION DUE TO VIN OUTSIDE OF RANGE. THE VEHICLE STARTED SHOWING PROBLEMS WITH THE CHECK ENGINE LIGHT ON AND THE STABILITRAK SYSTEM ERROR. PARKED THE VEHICLE AND TURNED IT OFF. WHEN TRIED TO START AGAIN, THE VEHICLE DID NOTHING. HAD TOWED TO REPAIR SHOP FOR DAMAGE ASSESSMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000940June 23, 2017
ENGINE
TEMPERATURE BLEND DOOR CAN CAUSE ACCIDENT CAUSE IT WON'T DEFROST WINDOWS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000591June 22, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHEN A PASSENGER SAT ON THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AT: CARTER CHEVROLET, SATABY, NC, WHERE THE FAILURE WAS NOT DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER AT: MCCURRY-DEC CHEVROLET, FOREST CITY, NC, WHERE IT WAS DIAGNOSED THAT THE PTS MODULE NEEDED TO BE REPLACED. THE PTS MODULE WAS REPLACED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER FINANCIAL ASSISTANCE AS INITIALLY AGREED. THE FAILURE MILEAGE WAS ABOUT 80.000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000497June 21, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WITHOUT WARNING, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER AND THE DEALER INDICATED THAT THE OEM PART WAS THE SAME AS THE OEM PART CONCERNING A MANUFACTURER RECALL FOR WHICH THE VEHICLE WAS EXCLUDED. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED BY THE DEALER (OURISMAN CHEVROLET OF MARLOW HEIGHTS, 4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748, (240) 455-3386) OR AN INDEPENDENT MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000160June 20, 2017
ENGINE
WAS TOLD BY MY MECHANIC THE VEHICLE WAS BURNING OIL. FOUND OUT IN MAY 2017 THAT CHEVY IS AWARE OF A DEFECTIVE PISTON RING PROBLEM THAT CAUSES THIS. THEY HAVE BEEN AWARE SINCE AT LEAST 2015. WAITED 2 YEARS TO NOTIFY ME BY MAIL. WHEN I WENT TO A DEALER TO HAVE PROBLEM FIXED I WAS TOLD VEHICLE HAS TOO MANY MILES ON IT. IT WOULD NOT HAVE HAD TOO MANY MILES HAD I BENN NOTIFIED 2 YEARS AGO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000187June 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING OUT OF A PARKING SPACE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION CHEVROLET NORTH RICHLAND HILLS (7769 BOULEVARD 26, NORTH RICHLAND HILLS, TX 76180 (682) 214-2010) WHERE IT WAS DIAGNOSED WITH A FAULTY LEFT SOLENOID INTAKE. THE SOLENOID VALVE INTAKE WAS REPLACED, BUT THE FAILURE RECURRED A MONTH LATER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING THAT GENERATED MULTIPLE CODES. THE CONTACT WAS UNAWARE OF THE ACTUAL FAILURE OR REPAIRS THAT WERE NEEDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,476.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000212June 20, 2017
AIR BAGS, UNKNOWN OR OTHER
I HAVE HAD A 2005 AND A 2007 CHEVROLET EQUINOX BOTH WERE IN ACCIDENTS AND THE AIRBAGS DID NOT DEPLOY . THE 2005 WAS A REAR END CRASH THE CAR THAT HIT ME WAS TRAVELING APPROXIMATELY 60 MPH. THE SECOND ACCIDENT WAS A FRONTAL CRASH I SWERVED TO MISS HITTING A DOG AND CHILDREN GOING ON THE ROAD. THE STEERING WHEEL LOCKED UP AND HIT A TREE. I HAVE HAD 3 EQUINOX ALL HAVE IGNITION SWITCH PROBLEMS. THE ONE I HAVE NOW HAS MAJOR TRANSMISSION PROBLEMS.IT HAS BEEN IN THE SHOP NOW FOR 8 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000214June 20, 2017
UNKNOWN OR OTHER
THIS ISSUE, THE EQUINOX WOBBLE HAS HAPPENED 5 TIMES FOR US. THIS TIME WE WERE ENTERING THE INTERSTATE GOING ABOUT 50 MPH AND THE WOBBLE AGAIN BEGAN AND AS I TRIED TO SLOW DOWN, PULL OVER AND STOP. I NOTICED IN THE BACK VIEW CAMERA THAT SOMETHING WAS VERY WRONG. THE EQUINOX WAS OFF TO THE RIGHT SIDE AND AS I ATTEMPTED TO SLOW DOWN THE LEFT (DRIVERS) FRONT SIDE OF OF THE EQUINOX HIT THE RIGHT (PASSENGER) SIDE OF THE MH CAUSING CONSIDERABLE DAMAGE TO BOTH VEHICLES. FORTUNATELY THERE WERE NO OTHER VEHICLES ON EITHER SIDE OF ME OR THE EQUINOX WOULD HAVE COLLIDED WITH THEM. AFTER PULLING OFF THE HIGHWAY AND MAKING A COMPLETE STOP, I LOOKED TO SEE WHAT HAD HAPPENED AND DISCOVERED THAT THIS WOBBLE HAD BROKEN THE 7000 LB HITCH RECEIVER COMPLETELY FROM ITS MOUNTING ON THE MH AND DAMAGED BOTH THE TOW BAR AND THE SAFETY CABLES. THE SAFETY CABLES HAD KEPT THIS INCIDENT FROM BEING MUCH MORE SERIOUS THAN IT WAS AND POSSIBLY CAUSING CONSIDERABLY MORE DAMAGE AND PERSONAL INJURY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11000206June 20, 2017
POWER TRAIN
TRANSMISSION WENT BAD AT 100 THOUSAND MILES BEEN IN THE SHOP FOR 8 WEEKS NOW.SHOP MANAGER SAYS THEY ARE HAVING A HARD TIME FINDING PARTS FOR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000229June 20, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE DRIVING AT A LOW SPEED IN RUSH HOUR TRAFFIC, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. AFTER APPROXIMATELY TWO SECONDS, THE TRANSMISSION ENGAGED AND THE VEHICLE SLAMMED INTO GEAR. THE CONTACT WAS ABLE TO GET THE VEHICLE OFF OF THE ROADWAY SAFELY. THE CONTACT STATED THAT VEHICLE WAS CYCLED OFF AND BACK ON AND IT OPERATED NORMALLY MOMENTARILY; HOWEVER, THE FAILURE RECURRED. ALSO, WHILE ATTEMPTING TO TRAVERSE A HILL, THE TRANSMISSION BECAME INOPERABLE AND CAUSED THE VEHICLE TO ROLL BACKWARDS. THE VEHICLE WAS TOWED TO BILL KAY CHEVROLET (LOCATED AT 601 OGDEN AVE, LISLE, IL 60532; TEL: 603-968-2900) TO BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY STILL BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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