Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11005948July 17, 2017
ENGINE, POWER TRAIN
HELLO, THE VEHICLE IS UNDER 60,000 MILES. I RECEIVED A RECALL NOTICE FOR THE MALFUNCTION LIGHT. AFTER DIAGNOSIS, IT WAS REPORTED THE CAR BURNED OIL AND CAUSED OIL SLUDGE. MANY REPORTS ARE NEEDED TO BE REPLACED, INCLUDING THE PISTONS AND RINGS. THE COST OF THE JOB IS BETWEEN $4500 - 6000. GM WILL NOT REPAIR THE CAR UNDER THE BULLETIN, 15285C. APPARENTLY, THE CAR VIN IS COVERED; HOWEVER, GM WILL NOT REPAIR BECAUSE I CAN'T PROOF CHANGING OIL EVERY 5,000 MILES. I DO HAVE SERVICE PROVIDER RECEIPTS DATING BACK TO 2012. I COULDN'T PROOF CHANGING THE OIL MYSELF. I HAVE COMPLETED THIS TASKS IN ADDITION TO THE SERVICE SHOP. GM REPORTED THE CAR TO BURN OIL EXCESSIVELY AT 2,000 MILES. I WASN'T AWARE OF THIS UNTIL 2016, FIVE YEARS AFTER TIME OF PURCHASE. I'M DISAPPOINTED WITH GM NOT BACKING THEIR PRODUCT. THE CAR HAS THE FOLLOWING ISSUES DUE TO THIS RECALL. -LUNGES AT IDLE -STOPS AT IDLE -SOUNDS LIKE A TICKING TIME BOMB I HAVE ALREADY INVESTED $1200 IN THE ENGINE FIXING THE TIMING CHAIN AND WATER PUMP. ATTACHED IS A CONVERSATION SAVED WITH GM SUPPORT. THANKS, CHAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005508July 15, 2017
FUEL/PROPULSION SYSTEM
CAR STALLS AND LOSES POWER WHILE DRIVING LOSING STEERAGE AND CONTROLL OF THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005277July 14, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2017 CHEVROLET EQUINOX. WHILE WAITING AT A RED LIGHT, A FIRE STARTED UNDER THE DASHBOARD. THE CONTACT EXITED THE VEHICLE BEFORE IT BECAME ENGULFED IN FLAMES. THE POLICE DEPARTMENT WAS NOT PRESENT. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO A JUNK YARD AND THEN RETRIEVED BY THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO SWEENEY CHEVROLET/GMC IN YOUNGSTOWN, OHIO DUE TO A BUZZING NOISE EMERGING FROM THE ENGINE, EVEN WHILE PARKED IN THE GARAGE. THE DEALER DIAGNOSED THAT THE NOISE WAS DUE TO THE VEHICLE'S COMPUTER REBOOTING. THE INSURANCE COMPANY DETERMINED THAT THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 3,800.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11005333July 14, 2017
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING LOW SPEEDS, THE VEHICLE EXPERIENCED A SEVERE WOBBLE WHILE BEING FLAT TOWED. THE FAILURE OCCURRED WITHOUT WARNING. THE CHANDLER CHEVROLET DEALER DIAGNOSED THAT THE VEHICLE HAD NO SAFETY ISSUES. AFTER THE FAILURE, THE BLUE LOX MANUFACTURER WAS CONTACTED AND INDICATED THAT THE FAILURE WAS INHERENT TO THE VEHICLE'S ELECTRONIC POWER STEERING. THE GMC MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA WITHOUT THE CONTACT'S KNOWLEDGE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005009July 13, 2017
UNKNOWN OR OTHER
AFTER LIFTING THE AUTOMATIC LIFTGATE WITH THE KEY FOB IT WENT UP AND AFTER A FEW SECONDS IT FELL ALMOST HITTING MY HUSBAND . DATES ARE NOT APPROXIMATE . WE GOT THE RIGHT SIDE FIXED AND WAS TOLD THE LEFT SIDE NEEDS FIXED ALSO IS THIS A RECALLED ITEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005198July 13, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
I JUST PURCHASED A USED 2015 CHEVROLET EQUINOX FROM RICK HENDRICKS CHEVY DULUTH. SINCE I HAVE PURCHASED THIS VEHICLE, I NOTICED LOUD NOISES COMING FROM THE BRAKES WHEN APPLYING PRESSURE TO STOP THE VEHICLE. NOT ONLY THAT, BUT WHILE DRIVING IT MAKES A KNOCKING SOUND. I WAS TOLD BY ONE OF THERE MECHANICS IN THE SERVICE DEPARTMENT THAT IT WAS OK! THE EQUINOX IS KNOWN TO MAKE A LITTLE NOISE WHILE DRIVING. IT HAS BEEN TO THERE SHOP OVER 3 TIMES FOR SEVERAL DAYS AT A TIME IN LESS THAN A MONTH AND STILL THE PROBLEM CONTINUES. THEY EXPLAINED EVERYTHING THEY FIXED TO MAKE SURE THAT THE NOISE WAS GONE AND THE BRAKES WERE IN GOOD WORKING CONDITION. WHEN I ASKED FOR PROOF THEY WERE UNABLE TO PROVIDE IT. I AM NOT A MECHANIC BUT I DO NOT BELIEVE FOR ONE MINUTE THIS VEHICLE SHOULD BE MAKING ANY NOISE AT ALL LET ALONE NOISES WHEN YOU APPLY PRESSURE TO THE BRAKES. I HAVE REITERATED OVER AND OVER AGAIN TO RICK HENDRICKS CHEVY DULUTH THAT THERE IS A BRAKE ISSUE GOING ON WITH THE VEHICLE THAT COULD POSSIBLY BE DEADLY AND I WAS TOLD THERE IS NOTHING THEY CAN DO. I TRY TO LIMIT THE AMOUNT OF DRIVING I DO TO IMPORTANT PLACES ONLY SEEING AS THE NOISE IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004200July 11, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
6 MONTHS AFTER PURCHASE CAR BEGAN STALLING. VEHICLE ALWAYS WAS LOW ON OIL, EVEN WITH PROPER MAINTENANCE. LOSS OF ACCELERATION SPEED AND STALLING BECAME USUAL. FINALLY AFTER FILLING THE TANK IT STALLED AND WOULD NOT START SO WE HAD IT TOWED. TIMING CHAIN WAS THE REASON GIVEN SO $3600 LATER I FIGURED IT WAS FIXED. NOT THE CASE. OIL WAS STILL HAVING TO BE ADDED AND 1.5 YEARS LATER WHILE DRIVING, THE MOTOR HAS BLOWN. WE STILL OWE 9K ON A CAR THAT IS INOPERABLE AND ALSO USAA REQUIRES US TO KEEP OUR INSURANCE. I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004235July 11, 2017
POWER TRAIN, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE DEALER WAS CONTACTED (MATTHEWS CHEVROLET IN BUCYRUS, OH) AND STATED THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004304July 11, 2017
ENGINE
THIS VEHICLE STALLED IN TRAFFIC. AFTER 3 STALLS THE CHECK ENGINE LIGHT CAME ON. THE TROUBLE WAS THE TIMING CHAIN AFTER ONLY 50K MILES. COST WAS $1680. I FEEL THIS WAS DANGEROUS AND I SHOULD NOT HAVE BEEN CHARGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004333July 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE DRIVING WITH THE AIR CONDITIONING ACTIVATED, FUMES ENTERED THE VEHICLE. ADDITIONALLY, THERE WAS AN ABNORMAL KNOCKING NOISE PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MANIFOLD WAS CRACKED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS 67,382.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004691July 11, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
I KEEP HAVING ISSUES WITH THE WHEEL SPEED SENSOR. CONTINUES TO SAY STABILITY TRACT, TRACTION CONTROL, ABS OFF. ISSUES WITH WHEEL SPEED SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003952July 10, 2017
STEERING
THE POWER STEERING STOPS WORKING AND THE SERVICE POWER STEERING MESSAGE APPEARS INTERMITTENTLY. THIS SEEMS TO HAPPEN WHEN THERE IS A BUMP, HOWEVER, IT DOES NOT HAPPEN EVERY TIME. POWER STEERING WILL BEGIN WORKING AGAIN AFTER THE CAR IS TURNED OFF FOR SEVERAL MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003822July 8, 2017
ENGINE
PURCHASED VEHICLE USED IN 2013 WITH 28K MILES. STARTED NOTICING AN ENGINE KNOCK IN 2016, IN BETWEEN OIL CHANGES, @ APPRX. 85K MILES. BEGAN HAVING TO ADD 3-4 QUARTS OF OIL EVERY 1000 MILES, GIVE OR TAKE. CALLED DEALERSHIP FOR SERVICE - WHILE WARRANTY WAS STILL IN EFFECT - AND WAS TOLD IT WAS A COMMON PROBLEM WITH THIS ENGINE, AND ADDING OIL WAS ALL THAT NEEDED TO BE DONE. WHILE DEALING WITH THAT, HAD TO REPLACE THE SENSOR, AS VEHICLE STALLED WHILE IN A LEFT TURN LANE, WHICH ALMOST CAUSED ME TO BE REAR ENDED. DECEMBER 2016 - OIL CONTINUED TO BE BURNED AT AN ALARMING RATE, SO MY HUSBAND CONTACTED A FRIEND WHO WORKS FOR A CHEVY DEALER. WE WERE TOLD NOT ONLY IS THE MASSIVE OIL CONSUMPTION NOT NORMAL, BUT THAT GM IS FULLY AWARE OF THE PROBLEM, BUT REFUSING TO ISSUE A RECALL OR PAY TO HAVE THE PISTONS REPLACED! 2017 - HAVE CONTINUED TO ADD 2-4 QUARTS OF OIL EVERY 1000 MILES OR SO; THEN MAY 2017, RECEIVED NOTICE FROM GM ACKNOWLEDGING THE PISTON RING WEAR/EXCESSIVE OIL CONSUMPTION, BUT THAT IT'S ONLY REPAIRABLE WITHIN 7 YEARS 6 MONTHS OF ORIGINAL IN-SERVICE DATE, OR 120,000 MILES, WHICHEVER COMES FIRST! SERIOUSLY?! I AM PAST BOTH & AM PISSED OFF! GM HAS KNOWN ABOUT THIS PROBLEM FOR YEARS, AND NEEDS TO TAKE FULL RESPONSIBILITY, NOT IMPOSE A YEAR/MILEAGE CAP! I WONDER IF A CLASS-ACTION LAWSUIT WOULD WAKE THEM UP? I'M NOT OPPOSED TO LOOKING INTO IT! DON'T GET ME WRONG - PREVIOUS TO MY EQUINOX, I OWNED AN HHR FOR 11 YEARS, AND PRIOR TO THAT, A SUBURBAN FOR 5 YEARS. I LIKE MY CHEVY'S BUT THIS ISSUE HAS LEFT A BAD TASTE FOR THEM, AND AM TOTALLY UNIMPRESSED WITH THEIR LACK OF CONCERN REGARDING THIS ISSUE. FOR THOSE OF US THAT ARE PAST THE VERY CONVENIENT YEARS/MILES, THIS IS A VERY EXPENSIVE OUT OF POCKET REPAIR. I CAN'T EVEN TRADE IT IN, AS I STILL OWE ON THE [XXX] LOAN!! STEP UP GM, & DO THE RIGHT THING! BY THE WAY - HUBBY IS REPLACING THE TIMING CHAIN TODAY :O[ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003655July 7, 2017
VISIBILITY/WIPER
WIPERS FAILED AS IN THE 2013 EQUINOX'S RECALL. I WAS TRAVELING IN TRAFFIC ON US 85 SOUTH IN HEAVY RAINFALL. ONLY BY SLOWING DOWN AND CAREFULLY MOVING TO THE RIGHT HAND LANE WHERE I COULD SEE THE WHITE LINE, WAS I ABLE TO KEEP CONTROL AND NOT BE IN AN ACCIDENT. HAD I NOT BEEN AN EXPERIENCED DRIVER, IT COULD HAVE BEEN A MULTI CAR INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003728July 7, 2017
WHEELS
TODAY ( 7/7/17 ) GOING APPROX 25MPH THE PASSENGER FRONT TIRE BLEW OUT AT THE SIDE WALL CAUSING THE VEHICLE TO SHOOT TO THE RIGHT AND GRAZE THE CURB. PRIOR TO THE FAILURE THE TIRE PRESSURE MONITOR LIGHT WENT ON AND RIGHT AFTER THE LIGHT TURNED ON THE BLOW OUT HAPPENED. THE TIRE HAD 3571 MILES OF WHICH WE PUT APPROX 300 MILES ON IT AFTER PURCHASING THE VECHILE AS A DEMO FROM THE DEALER ON 6/29/17. VEHICLE HAS MICHELIN LATITUDE TOURING P225/65/R17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003538July 7, 2017
AIR BAGS, UNKNOWN OR OTHER
AIR BAG IS STUCK TO THE HORN WHICH DISABLED THE ABILITY TO HONK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003292July 6, 2017
UNKNOWN OR OTHER
DURING A DOWN POUR, MY WINDSHIELD WIPERS FAILED. THEY JUST STOPPED WORKING WHILE I WAS DRIVING ON A 2 LANE HIGHWAY NEXT TO A 18-WHERE TRUCK! I IMMEDIATELY LOST ALL VISIBILITY AND WAS UNABLE TO SEE. THE WIPERS NEVER STARTED BACK UP AND I HAD TO TAKE MY CAR TO THE SHOP. THE DEALERSHIP INFORMED ME THAT GM HAS A RECALL ON 2013 MODEL (WIPERS/MOTOR) BUT NO OTHERS. THIS IS DESPITE THE FACT THAT THEY USE THE SAME PART (MOTORS) FOR THE WIPERS IN OTHER MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003001July 5, 2017
ENGINE
EXCESSIVE OIL CONSUMPTION. GM HAS ISSUED SERVICE BULLETINS AND EXTENDED THE COVERAGE OUT TO 120,000 MILES, DEALER KEEPS REQUIRING OIL CONSUMPTION TESTS AND VALIDATED IT WAS OUTSIDE OF SPECIFICATIONS AND STILL NOT FIXING ISSUE CLAIMING "GM" IS THE ONE REQUIRING THE TESTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003210July 5, 2017
AIR BAGS
MY AIRBAG LIGHT IS ON FOR NO OBVIOUS REASON...I HAVE NO IDEA WHETHER OR NOT IT IS A TAKATA. THERE ARE MANY COMPLAINTS ONLINE ABOUT THIS YEAR MAKE AND MODEL...APPARENTLY THIS IS A COMMON PROBLEM? THERE NEEDS TO BE A RECALL BECAUSE THE MANUFACTURER NEEDS TO PAY FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002953July 4, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
BROUGHT MY SUV IN DELERSHIP FOR RECALLS FROM 12/5/2016. IT'S BEEN IN FOR MUTIPLABLE RECALLS PLUS OIL CONSUMPTION RECALL NOW RECEIVED MY CAR BACK HAD IT FOR 2 DAYS NOW SERVICE DEPARTMENT TELLING ME MY TRANSMISSION WAVE PLATE NEEDS TO BE REPLACED. SERVICE DEPARTMENT HAD RETURNED MY CAR SAYING EVERYTHING WAS FINE TO DRIVE LET ME LEAVE IN IT KNOWING THEY KNEW THIS WOULD HAPPEN. VERY UPSET PLUS AM OUT AROUND $800 DOLLARS THOUGHT THESE RECALLS WERE COVERED NOPE HAD TO COME OUT OF MY POCKET. NOW THEY WANT $4374.69!!!!!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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