Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11423348July 3, 2021
ENGINE, ELECTRICAL SYSTEM
same errors codes i received less than 30 days ago when my car stopped while driving. This past 7/2/2021 my car stopped while in the mist of making a right turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423078July 1, 2021
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
My car received a recall and special coverage notice some months ago and the recall part for the oxygen sensor was fixed but the special coverage they are not wanting to fix the dealership or Gm motors. My Cadillac converter made my pistons go bad because of the oil consumption and there was an open special coverage that I was not notified of last year in 2020 that closed and that would cover the piston ring where so they’re saying they will not cover it anymore even though it was caused by the Cadillac converter that is in the special coverage that is still open for 2022. The dealership at the Chevrolet here in my hometown tells me they are not going to fix it because the coverage is expired on both ends and they’re tired of dealing with me and to go pick up my car. They have also even recommended me to just fill it up with oil every 2500 miles when in reality it’s not even driving those 2500 miles When it eats up the oil. I am risking my car engine blowing out due to this. I am only 19 years old I got this car start my first job and I need it for my job I am risking losing my employment due to this also. They even recommended me that I could drive to my job that’s two hours at a distance back-and-forth so that would be four hours a day and that nothing would happen the next day my engine light turned on showing that the oil fill line was very low. Then they are saying that my paperwork is expired but it is not plus on the paperwork for the special coverage it say that if it is aspired to still fix the deal with the oil consumption. They are taking advantage of me because I am a young woman who is only 19 and they think that I do not know anything about it I feel unsafe driving my car and I want them to fix what needs to be fixed. They are telling me they will not fix it anymore even though the special coverage is still current and they are tired of dealing with me.They told me to go pick up my car because they will not fix it. I am tired of not being heard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423091July 1, 2021
POWER TRAIN
The contact owns a 2010 Chevrolet Equinox. The contact stated while driving 20-25 mph, the vehicle stalled with the transmission warning light illuminated. The contact stated that the vehicle failed to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423164July 1, 2021
ENGINE
My engine light has come on twice. The car feel like it wants to shut off. When I turn the car off it shakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422937June 30, 2021
VISIBILITY/WIPER
2014 Chevy Equinox 2LT Sunday afternoon: Driving down rd w heavy traffic AND construction zone with my 11yr old and her BFF. All of a sudden tropical storm unleashed HEAVY rain. I turn on wipers and within a few minutes BOOM...wipers hyperextend and stop working. I cannot see 2 ft in front of me w 2 children in car. Long story short, I was lucky and did NOT KILL OR INJURE anyone. I pull over and can hear wiper motor is running so I turn off and reposition wipers on windshield (my driver side wiper was extended beyond windshield and passenger was half across driver side). Turn on wipers and NOTHING...NO WIPERS but continue to hear wiper motor. I begin searching online and see this is a KNOWN SAFETY ISSUE and I had NOT been notified. I contacted the dealership Monday morning as soon as they open. 4 Dealerships cannot service KNOWN SAFETY ISSUE for 7 calendar days and im told not a recall on my VIN. I contact GM and was informed this is a KNOWN SAFETY ISSUE. Chevy Equinox Owners SHOULD HAVE BEEN NOTIFIED BY MAIL DECEMBER 2019!!!! I asked why I had NOT been notified and GM REP states its the DMV responsibility and I needed to update my info w DMV. I informed rep same address since 2006 and received all registrations via mail at the address since I purchased vehicle. I am MORTIFIED I and all others are NOT being notified. I was lucky and everyone safe. However, what if we were not so lucky? Please any/all search : N192266180 Front Wiper Transmission Arm Linkage Failure. This is PDF that I received via live chat w GM. Please read in its entirety. Problem must be confirmed by Diagnostic testing or else will NOT be covered. Just left dealership with repairs made free of charge. However, thats another hassle as they attempted to blow me off. Per attorney, I had taken my vehicle to 2 private owned mechanics and had diagnostic reports in hand. GM DELAYED MY REPAIRS FOR 10 DAYS KNOWING IT IS A CONFIRMED SAFETY HAZARD. MEMO is marked URGENT Distribute IMMEDIATELY on 12/17/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422832June 29, 2021
VISIBILITY/WIPER
While operating 2014 Chevy Equinox owned by my wife's deceased father and now owned by his widow and my wife's mother, while approaching a stop light in the rain with the wipers on high do to the rain volume, The wipers suddenly stopped functioning and never started again. Fortunately my spouse was able to get it of the road safely and remained stranded for about an hour until the rain subsided. She was traveling with her 75 year old mother ( Owner of the vehicle mentioned) whom isn't in the greatest of health and two small children. Had she been traveling on the interstate even at a reduced speed to match the condition, all could have been catastrophic and we would be talking at this point through my lawyer. After researching several forums, this seems to be a systemic issue and yet there still is not a recall to hold the auto manufacture accountable for this problem. Although they have recognized it in the 2013 models. How many people have to die before action is taken?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422780June 29, 2021
POWER TRAIN
I feel the transmission is defective on this car. There are only 800+ miles on the car. In the morning I pulled the car out of the garage and the car did not feel smooth. I said that seemed awfully odd. I drove the car but nothing else happened. In the evening I parked the car in a parking lot up against a curb and a fence. I turned the engine off and placed it in park and I am positive about that. All of a sudden the car lurched forward jumped the curb knocked the fence down and stopped against a tree. Needless to say I was traumatized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422567June 28, 2021
VISIBILITY/WIPER
It was pouring down rain and I was driving 70 mph on the 4 lane & the next thing I knew the windshield wiper blades went all the way over on the driver's side. Freaked me out. Finally got pulled over on a safe area.My husband got out & checked the windshield wipers they will move manually but not if you turn them on from in the car. This is terrible and actually can be DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422462June 26, 2021
VISIBILITY/WIPER
Driving today during a thunderstorm and the windshield wipers just quit working. The wiper blades stopped half way and that was it we made it to the side of the road and I could move the wipers back and forth really easy and could here a clunking down in by the motor needles to say my 2015 equinox with only 90,023 miles on it can’t go down the road with no windshield wipers this could’ve really been bad had not known my surroundings because I immediately couldn’t see the road !!! My 2000 silverado still has all its factory wiper arms and motor yet why is this pile falling apart ?? GM better go back to the drawing board on this major malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422360June 25, 2021
VISIBILITY/WIPER
On 25 June 2021, about 12:30 pm, driving from home to Bank then Shopping Center in Slidell, La. East bound on I-12 then at I-12/I-59/I-10 junction merged right on I-59s to I-I0w lane merge. In right lane approaching exit 263 (Gause Blvd) when a sudden thunderstorm happened. Switched Wipers on to High. About 1/2 mile from exit lane without any warning the wipers suddenly quit. I eased onto shoulder/turned on Hazard Lights, and continued at a slow speed to exit the Interstate and exit as it was a very heavy rain and I was afraid of being plowed into from someone from behind driving too fast for conditions. Also there is a Truck Stop on this exit and it was a very un-safe to be in on the shoulder. I exited to the right and pulled into the Truck Stop Parking Lot. After about 30 or so minutes the rain stopped so I drove home. My Equinox is well maintained and has about 98,000 miles on it. As an 82 yo driver both myself and my wife(passenger) were in a very dangerous situation as were the others traversing the highway at this time. As it is a Friday afternoon, I will have a mechanic check it on Monday. I think it linkage problem same as been reported in the 2010 to 2016 models, but only the 2013 models were recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422174June 24, 2021
ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2012 Chevrolet Equinox. The contact stated that while driving at various speeds, depressing the accelerator pedal the vehicle was slow to respond. The check engine warning indicator light was illuminated. The engine reduced power message was displayed. The vehicle was taken twice to the local dealer within two years who diagnosed the accelerator pedal sensor needed to be replaced. The vehicle was repaired however the failure recurred. The manufacturer was not contacted. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421824June 22, 2021
ENGINE
The contact owns a 2012 Chevrolet Equinox. The contact stated that her engine would burn excessive oil without warning while driving at various speeds. The contact called her dealer and was informed that her vehicle was out of warranty. The contact stated that while her daughter was driving at an unknown rate of speed, the vehicle shut off. The contact was uncertain if any warning lights illuminated prior to the failure. The contact had the vehicle towed to an independent mechanic where they diagnosed the vehicle with engine failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421690June 21, 2021
POWER TRAIN
While on the freeway, I was caught in “stop-and-go” traffic. I had previously (about 2 days) noticed that there was a very minuscule delay in between the time from when I pressed on the accelerator to when the car would speed up, but was less than 1 second, so didn’t think it was a big deal. During the traffic incident, all of the sudden, when I pressed on the accelerator to go from a mostly stopped position to advance forward, my Equinox completely stalled. It was like someone turned the car off, but still had the lights and stereo on. I had to put my car in park, turn the car totally off, and restart it, and place it into drive, in order for it to advance forward. The next time I had to slow down for traffic, I slowed almost to a stop, put my foot on the accelerator, and the car stalled again. Keep in mind, my car wasn’t completely stopped at any of these times, so the cars behind me were caught off guard when I had to suddenly stop, put my car in park, turn it off, and then back on again, in order to move forward. This is dangerous during rush hour, on the most congested freeway in my state (which is where I live and was located). I was almost rear-ended multiple times. This occurred around 20 times before I could pull to the side. I called Chevrolet and they directed me the nearest dealership. The problem was continuous until I arrived. The issue was: Intake Camshaft Solenoid Control Circuit - Solenoid Internal Failure and they replaced Variable Valve Timing (VVT) Solenoid (part #12679099). My car had 46,661 miles, and under warranty, but it appears to be a common problem. There were ZERO warning/dash lights that warned me that something was wrong, and when the car died, I only knew because I would push the accelerator and it wouldn’t move. The dealership confirmed the issue, and I have the receipt from the replacement (covered under warranty), as well as a video of it occurring. There are MANY forums that discuss this issue with 2016 Equinox models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421525June 20, 2021
ENGINE, UNKNOWN OR OTHER
The car overheats within a very few minutes. Faster when idelling at a stop light or sign waiting to enter a busy street. I have replaced the thermostat, water pump, temperature sensor, antifreeze (with GM antifreeze) after flushing out the radiator, and it still gets hot. The dashboard heat gauge is not working but the warning “ENGINE HOT. AC OFF” flashes all the time. We took the thermostat out so the coolent could circulate while the weather is warm. I am aware that the computer in the car has been replaced at least once and I think it may be malfunctioning now. I have an appointment with the Service Dept at McLaughlin Chevrolet dealer in Milwaukie Oregon on Tuesday June 22, 2021. I hope they will check the compression on the chambers and the computer. I want them to replace the sensor, thermostat, water pump and radiator cap with GM parts. I am slow income 80 years old grandma who helps her single daughter who works full time take care of her kids. I need to have a dependable car and I worry that if the computer does like first one did, we will get stranded on the freeway with a completely dead vehicle. Please let me know if there is any help with the expense of making it safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421547June 20, 2021
VISIBILITY/WIPER
The windshield wiper assembly broke off and windshield wipers no longer function. I have not had it repaired yet, so it is available for inspection. My son was driving on the freeway when it started pouring rain. He had to pull over to the side of the Freeway because the windshield wipers didn’t work. I have not brought the vehicle to be inspected yet. No official inspection of any kind has occurred as of yet. There were no warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421433June 18, 2021
ELECTRICAL SYSTEM, ENGINE
Automatic engine shutoff did not restart at a busy stop light. Car shut down. Had to tow my car to auto repair. Computer code error U0284,B2575. Engine Stalls. Fixed the problem and 10 days later, I am driving and the car stops in the middle of the road again. Diagnosis is the same reason that the computer is not communicating with the car to start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421434June 18, 2021
UNKNOWN OR OTHER, POWER TRAIN
It was recently brought to my attention that the keys can fall out of the ignition with the vehicle running. Which creates an extreme likelihood that the vehicle can move forward or backward without assistance. My keys fall right out of the ignition you should not be able to take the keys out of an ignition with it running or not in park. Has not been confirmed by the dealership yet that’s my next step. And yes it can be reproduced at any time. Sometimes the key will not even start the vehicle. Hi had never reached over and just tried to take the keys out of the ignition to see if they would come out but I recently rented a room where the owner has the exact same car and the same thing happened to him and he had the ignition replaced. This is how I know that it happens because he reached over and was able to pull my keys right out with the vehicle running. I was shocked. Also at one point it says there is automatic transmission recall and mine is making weird movements and jerking motions sometimes not just on my car but on my landlord’s car as well. Maybe that needs to be looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421015June 15, 2021
VISIBILITY/WIPER
I was driving with grand babies in my car and a severe rainstorm hit. I turned on the wipers and they went back and forth 2 times then I heard a clunk and they stuck to left side. I could not see at all and almost had an accident! I did some research and see that you have been aware of this issue since at least 2015. NHTSA has been investigating since then as well. There have been over a thousand reports so far. Please advise as to where I should bring my car to get it fixed by GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421037June 15, 2021
VISIBILITY/WIPER
While driving home in a pretty good rainstorm, put windshield wipers on high and they completely stopped working. Couldn't see anything on a busy interstate while driving 75 miles per hour. I feel that this could have endangered my safety and the other vehicles driving on the highway as I had to pull from the middle lane of 3 lane I-75 to find the shoulder, which I could barely see. No warning. Vehicle has 89,000 miles on it. Took to dealer and vehicle was still under my personal extended warranty, but would have been a $400 repair. Couldn't drive the vehicle for a week until it was fixed because I didn't want to put my safety in jeopardy in case it rained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420824June 14, 2021
STRUCTURE:BODY
The contact owns a 2012 Chevrolet Equinox. The contact stated that the rocker panel of the vehicle had been rusting. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the driver’s and passenger’s side outer and inner rocker panel needed to be replaced. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was made aware of the failure however, offered no assistance. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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