Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11429144August 15, 2021
VISIBILITY/WIPER
Windshield wipers have been repaired 3x in 5 months because in heavy rain when wiper was increased from low to next level they go to left and stop. It’s been a bushing replacement. The last incident occurred on 8/13/2021 during heavy rainstorm in Cincinnati, OH. I am a 63 yr old female, driving by myself at night. The wipers quit working. Found spot to pull over, set for over an hour waiting for rain to ease up, which it didn’t. Luckily for me I was about 2 miles from my home. I finally braved it in the rain which had let up to a steady pace, put on my flashers and made it home on a back road. What a hazard, when I think I could have been on an interstate instead of 45 mph back road, my blood pressure goes sky high. My VIN says no recalls, but numerous articles mention 2015 Equinox wiper issue. What recourse do I have?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429137August 14, 2021
ENGINE
has the bad problem of oil consumption now at 120k miles its want even run anymore
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428539August 10, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2019 Chevrolet Equinox. While stopped, the vehicle would intermittently stall upon depression of the accelerator pedal without warning. The contact stated that the vehicle would restart soon after failure however, recently the vehicle was towed to a dealer after the vehicle failed to restart after multiple attempts. The dealer was unable to duplicate the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428176August 7, 2021
EXTERIOR LIGHTING, VISIBILITY/WIPER
After being in a severe accident w/ another 2018 equinox I purchased a used 2018 equinox w/ 10k miles on it . saved my life 1x - i was happy with the car. In Dec 2019 my front passenger headlight went out. Still under warranty I had the dealer replace the bulb. In late December 2020 my front passenger headlight went out again. I was told it was over $400 to fix. This was "replacing the lightbulb". I decided to purchase my own lightbulb from a reputable source. The problem is not the lightbulb but instead the ballast or the wiring. I have NEVER had to replace a lightbulb in any of my cars before let alone 2 in two years. Chevy told me that I was out of luck because I was 2 weeks after the bulb under warranty was replaced... REALLY? So now I am without a front headlight and not willing to pay to have this repaired since it is obviously a manufacturers defect. Chevy has NOT been helpful and neither has my local dealership. My safety is being put at risk because I can not see 1/2 of the road with 1 headlight. Cars can only see 1/2 of my car oncoming. There have been no warning lights etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428062August 6, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Gauges- oil light does not turn on, when the vehicle is low in motor oil. Which causes internal engine failure, which include, but not limited: timing belts to piston wear. Vehicle was in highway speed and lost vehicle power, which caused safety issues for my vehicle and vehicles behind me. Vehicle also has braking and transmission issues; at full stop on a hill and putting the transmission in "N"eutral the vehicle rolls forward, even when the brakes are fully applied or putting the vehicle back in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428085August 6, 2021
POWER TRAIN
We noticed a reddish liquid on our garage floor. As the car is under warranty, we took it to the dealer who said it was a leak at the drivers side axel seal; they kept the car for one day, said it was fixed, and called me to come pick up the car. The very next day I noticed leak was worse, and so I reported that to the dealer (see uploaded photo). The dealer told me that they would connect with "tech assist" (whatever that means) and get back to me. I'm concerned that if the leak gets even greater while on the road it could be a safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428096August 6, 2021
VISIBILITY/WIPER
Driving west on I-40 near Knoxville, TN during a heavy rain shower & windshield wipers stopped working. I was in the left lane, no shoulder to pull into. I put on my hazard lights & was able to get across the two lanes of traffic, visibility lousy, & pull onto the right shoulder to wait out the shower. Onstar provided the location & directions to the nearest Advanced Auto. Wipers couldn't be fixed, fuse & relay were good. Luckily the store manages suggested RainX & helped apply it. I continued my trip home to Chesapeake, Virginia & ran into rain again around Yorktown. Tense driving from then on. Took car to repair shop appointment on Thursday, 8/5, & they said the transmission of the wiper assembly was bad. $466.53 to fix. There is a recall for wipers on the 2013 & 2015 Equinox, why not expand it to include 2014? Original GM dealership where I bought the car is no longer in business so had to go to an independent repair shop. Unable to resize receipt & attach.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427660August 3, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
i was traveling on cruise control at 60 mph when i clicked down to 55 mph at speed change. a couple minutes later the brakes slammed on hard enough to have the front wheels chirping i dont know if rear brakes came on but i went from 55 down to under 30 in a hard panic braking. this threw my wife up aganist her seat belt since she has had a stroke her resistanse to the hard slow down was low. i stepped on the gas and the brakes released i cant remember if i re engaged the cruise control or if it never disingaged. the other thing that happened was the warning about not using the info display while driving came up this only happens now and than when you start the car. so i suspect i had a momentary power lose in that circuit and what ever else is tied in to the info center im retired but i worked in mechanical engr all my life so i have some knowledge of systems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427504August 2, 2021
VISIBILITY/WIPER
I was driving 55 mph heading to a friends for the weekend with another one of my friends and my dog. It started raining and it was scaring my dog to see the rain drops on the sunroof so I closed the shade. About 15 minutes later there was a loud constant sound almost like a warning so I looked at my dash, radio ect to see what was going on and about 3-5 minutes after the loud constant whining sound started there was a loud boom!! sounded like a bomb or gunshot. I pulled over and got out to look and found a hole in my sunroof. By looking at it you can totally see that the pressure or blast was from the inside as the glass on the sunroof was pushed outward. I took this to a GM dealer and the service manager was rude and kept saying it was from something in the roadway which it was NOT!! The road was clear and it was still light out. Besides what was that sound from then??? This is unsafe and the outcome could have turned out way worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427107July 30, 2021
ENGINE
The contact owns a 2020 Chevrolet Equinox. The contact stated while starting the vehicle, the vehicle started to shake and then stalled. The contact stated that the check engine warning light was illuminated. The contact started the vehicle and drove to her destination. The contact stated that the check engine warning light disappeared the following morning. The contact called and made the local dealer aware of the failure. The contact also called Feldman Chevrolet Of Livonia (32570 Plymouth Rd, Livonia, MI 48150, (734)237-1006) and notified the dealer of the failure. The contact stated that on July 27, 2021, the vehicle stalled without warning. The vehicle was restarted however, the failure recurred. The contact was able to drive to her residence. The contact called a third local dealer George Matick Chevrolet (14001 Telegraph Rd, Redford Charter Twp, MI 48239, (313) 332-7572) and made them aware of the failure. The contact stated that she experienced the failure again on July 28, 2021. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 18,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427153July 30, 2021
VISIBILITY:WINDSHIELD WIPER/WASHER
2012 CHEVROLET EQUINOX. CONSUMER STATED THAT THEIR WINDSHIELD WIPERS STOPPED WORKING SUDDENLY. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIR COST OF THE WINDSHIELD WIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427036July 29, 2021
VISIBILITY/WIPER
The front windshield wipers quit working while I was driving home from work during rush hour on the freeway. It was during a very heavy rainstorm and left me with no visibility in heavy traffic. There was no warning signal or system notification. They just stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427047July 29, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2007 Chevrolet Equinox. The contact stated that at vehicle start-up, there was a strong gasoline odor inside the vehicle. The contact also stated that the vehicle would appear to lose nearly half a tank of gasoline approximately 1 to 2 hours after fill-up. The contact also stated that a friend who was also an independent mechanic had checked underneath the vehicle and discovered a small amount of gasoline that had spilled out of the fuel pump. The manufacturer was notified of the failure and informed her that the vehicle was not included in NHTSA campaign number: 12V459000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage was 100,266.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427076July 29, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the contact heard a loud grinding sound coming from the passenger’s side front of the vehicle. The vehicle was taken to the local dealer, but the mechanic was unable to determine the cause of the failure. The failure persisted and the vehicle was brought back to the same dealer to be diagnosed. The contact was informed that the rotors needed to be cut. The mechanic cut the rotors however after several months the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426654July 27, 2021
ENGINE
I went to pick up my child from school and when we were leaving my check engine light came on and my car stalled out. I got it started and drove about 20 feet and it stalled again. Got it started again and drove another 20 feet, stalled again. I made it to the stoplight at the school and it stalled again. I had to stop for gas and as I was leaving from the gas pump it stalled in front of an oncoming car. I made it to the stop light and it stalled at the light. I managed to make it home. I just had an oil change on 07/23/2021. I'm regular with maintenance and at the dealership but the reason I file a complaint is because I'm finding out this is an issue Chevrolet has known about for awhile. And people are talking about how its an expensive fix that is short term before returning. Plus, it can't its not safe stalling on the road. I have around 66000 miles on it. I mainly drive locally. I hasn't been inspect yet. I called and I'm waiting to hear from the dealership as I type. I had to wait almost 2 weeks to get in for the oil change. The only thing I've notice was the check engine light before it stalls. I have had issue with air conditioning going in and out and it does accelerate that well but neither does my 2008 Equinox. You can reach me at (cell) [XXX] or (home) [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426672July 27, 2021
ENGINE
I filed an complaint about my Equinox stalling when it stops. I had the oil changed on 07/16/2021 not 07/23/2021(I went in on a separate matter on that date.) But I'm still worried about the car stalling so many times. Because it can be a danger with stalling out on the road and at stoplights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426718July 27, 2021
ENGINE
The check engine light keeps coming on and off right after I had an oil change. Now my engine shimmers or vibrates in a funny way. This vehicle is not even two years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426448July 26, 2021
ENGINE, POWER TRAIN, STEERING
62 k Miles car completely shut down and power steering became useless making it extremely hard to even move out of traffic. There were no warning lights Car has always been fully serviced at dealership. Vac pump failed causing camshaft to break , bending pistons New engine required. Car at dealership going into 3 weeks now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426308July 24, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I was out driving on a normal errand when my car suddenly seemed to lose all ability to accelerate. When I pressed on the accelerator nothing happened and I could only advance in the car at less than 5 MPH. Fortunately I was just leaving my neighborhood and on a residential street where the speed limit was only 35 MPH anyways, but I shudder to think about what could have happened if I lost the ability to accelerate when I was on a highway or interstate, or even making a turn in front of oncoming traffic on a normal road. As any driver knows, you estimate your ability to safely turn in front of oncoming traffic based on your car's accelerator working. If I had made that judgment, attempted to turn, and not been able to accelerate and instead been left in the middle of oncoming traffic, I could have been hit and seriously injured or worse. There were no warning lights or anything that appeared prior to the incident. After losing the ability to accelerate, I received an email from Chevrolet within 10 minutes stating "An issue with the emissions system in your 2019 Chevrolet Equinox has been detected. Please service your vehicle within 7 days. Please disregard this message if your vehicle is already in for service. Inaccurate notifications can be generated during service." My car ended up being towed to the dealer for service where they confirmed and reproduced the problem. They said something about the emissions system valve(s) had to be replaced, and that this was a relatively common problem they had seen in other Chevrolet Equinoxes too, but were not aware of any recall being issued yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425785July 21, 2021
ENGINE
The contact owns a 2012 Chevrolet Equinox. The contact stated that the vehicle consumed an excessive amount of oil. The check engine and oil warning lights were illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic and the spark plugs, timing belt, and some other unknown engine-related parts were replaced however, the failure persisted. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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