Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11456708March 14, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Excessive oil consumption. 4 quarts plus oil used between oil changes. Reeders in Knoxville TN did part of recall but not all and made us pay for it. Work done on 4/9/2019. Oil consumption gets worse every oil change. GM should be forced to fix this issue due to emissions laws and cost factor at $7 a quart. No wonder current administration wants electric cars. Maybe GM should ve turned in to current administration for these excessive emissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456473March 13, 2022
ELECTRICAL SYSTEM, ENGINE
The issue is not consistent so dealership will not be able to solve the issue. No warning lights. No components have not been inspected by manufacturer. Issue occurs when it wants to. When in auto stop and vechile wants to start back up, vechile loses all power, windshield wipers turn on for few seconds then vechile starts back up. Seems like a reset. This is very dangerous when sitting at Inersections. This is happened several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456419March 12, 2022
VISIBILITY/WIPER
The windshield wiper linkage disconnects when the windshield wipers are placed on the highest setting causing me to not be able to drive in the rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455983March 10, 2022
ELECTRICAL SYSTEM, POWER TRAIN, AIR BAGS
The contact owns a 2013 Chevrolet Equinox. The contact stated that upon starting the vehicle, the gear shifter failed to shift out of PARK and the key would not move, preventing the contact from turning off the vehicle. The contact also mentioned that the service air bag warning light was illuminated. The contact initially called the dealer where they informed him to tow the vehicle to the dealer location. The contact then called AAA where they were able to reset the gear box; the contact was then able to shift the vehicle into the DRIVE and drove to the dealer. The dealer diagnosed the failure with a defective gear box; the vehicle remained in the possession of the dealer while they awaited for the parts to repair the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V502000 (Electrical System, Power Train) however, the vehicle was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456097March 10, 2022
AIR BAGS, SEAT BELTS
In February 26, 2022, my wife was driving and I was in passenger seat. At approximately 2123 hours, we came over a slight hill and hit a cow at 70 miles an hour on state Highway 95 between Academy, Texas and Temple, Texas. Our airbags did not deploy and my seatbelt malfunctioned as I hit my head on dash.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11455865March 9, 2022
WHEELS
The spare tire from the factory doesn’t clear the brake caliper on the front hub. Was on a major highway in the rain and at nighttime with a flat tire. I went to put the spare on and it didn’t fit over the caliber. Had to put the flat back on then take the tire off the rear and put the spare on the rear and use the good rear tire to put on the front because the spare didn’t fit. I called GM they put a case together and I had the car looked at from the dealership with now outcome as of the date of this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455891March 9, 2022
ENGINE
The contact owns a 2011 Chevrolet Equinox. The contact stated that while her daughter was driving approximately 70 MPH, the “Low Oil Pressure - Stop Engine” warning was displayed as the vehicle decelerated to 20 MPH. The contact stated that her daughter stated that the vehicle failed to accelerate when the accelerator was depressed. The driver pulled over, turned off the vehicle and waited for a few minutes before restarting the vehicle. The vehicle was driven to a nearby parking lot. The vehicle was towed to an independent mechanic where the failure cause was diagnosed as excessive oil consumption. Additionally, the timing chain needed to be replaced. The contact stated that other engine parts also needed to be replaced. The unknown parts were replaced however, the failure continued. The vehicle was still at the independent mechanic waiting to be repaired. The contact stated that the failure first started three years ago. The vehicle was taken to the dealer where the failure was diagnosed as engine sludge and that the engine needed to be replaced. The engine was not replaced due to the cost. The manufacturer was contacted and a case was opened. The contact stated that the case was denied. The approximate failure was 115,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455796March 9, 2022
ENGINE
Was never informed of oil consumption issue. Consistently getting worse. Uses 1 quart every 1000 miles. No smoke, no leaking. No oil warning lights. Check engine light. Catalytic converter codes. Replaced under warranty. Chevy said was due to oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455747March 8, 2022
AIR BAGS, ENGINE
The contact owns a 2014 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The contact stated that the air bag warning light remained illuminated constantly. Additionally, the vehicle was consuming an excessive amount of engine oil. After inspecting the vehicle, there was no oil leak found, nor was there a burning oil odor detected. The contact stated that she had to top off the oil on a weekly basis. The vehicle was not repaired. Neither the dealer nor manufacturer had been notified of the failure. The approximate failure mileage was 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455542March 7, 2022
SERVICE BRAKES, POWER TRAIN
While driving on the highway a warning message came up that said “engine power reduced” and moment after we lost the ability to accelerate. We pull over and turn the car off, when trying to restart it, it would not restart. We were left stranded on the side of the highway. We had to get it towed to a GM dealership and after 3 days we received a diagnosis that the vacuum pump failed and seized which caused damage to the end of the cam shaft. Repair costs are approx. $1800! We are lucky we didn’t completely lose control of our vehicle and was able to get to the side of the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455581March 7, 2022
ENGINE, UNKNOWN OR OTHER
My 2013 Equinox has a plugged PCV system. Ironically, this is the same EXACT issue related to a Special Coverage Adjustment put out by Chevy. Special Coverage Adjustment 14882. My car falls into the timeframe of 10 years and under 120,000.00 to have this covered for free but they say my VIN wasn't included in this Special Adjustment. Because my part wasn't made a plant who decided to put out this bulletin, I am just screwed? Dealer had an Equinox in the shop at the same time as mine with the EXACT issue, his car was older than 2013 but his VIN was included. Clearly this is an issue and it isn't right to assume that maybe some parts were missed and can still have the issue even if they weren't made at a particular plant. I want an answer as to why they aren't willing to at least pay half when they are claiming some responsibility and just trying to tell me that my particular part has reached the end of it's life and nothing to do with the VIN's that are included in this adjustment. That is a poor excuse. I was dropping my daughter off at work when all this noise started happening and made it the couple blocks home. Now it has been sitting at the shop for 6 weeks while I have been trying to figure this out. Luckily my other daughter has a car I have been able to use for immediate needs but this is beyond ridiculous. This is a safety issue and something that is a problem with Chevy and no one wants to take ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455064March 3, 2022
UNKNOWN OR OTHER
Vehicle caught fire while parked and turned off.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11454869March 2, 2022
UNKNOWN OR OTHER
i was pulling out of a business in my town and the vehicle shut off several feet onto highway us 41 with traffic comeing both way towards me and i was stopped crossways and coasted into a vacant lot .i kept pushing the accelerator and it stated back up and stopped again ,then suddenly started and i made it home!i had it checked at my home by a licened mechanicand all codes read everything was w.orking as it should,no default error, i could have easily ben killed when it stopped,now what should i do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454280February 26, 2022
ENGINE, VEHICLE SPEED CONTROL
While driving at approximately 45-50 miles per hour, the engine completely failed. An Engine Failure/Failed/Reduced Power alert message appeared on the dash at the time of the event and the car lost all power, losing speed and coming to a stop. The road was curbed on both sides with no available shoulder or median to access leaving the vehicle stranded in the right, eastbound lane with continuous traffic approaching from behind. My safety and the safety of others were at risk as I was on a 45mph, 4 lane road, with vehicles approaching quickly from behind and having to change lanes to go around my vehicle and avoid an accident. This could have been catastrophic if I'd been on an interstate or in many other situations. I discovered an email from OnStar Diagnostics that was time stamped at the very time I experienced the incident, 8:02am. The email states "An issue with the Engine and Transmission System in your 2022 Chevrolet Equinox has been detected. Please service your vehicle immediately." Also, it was only about 25 degrees and I was afraid to stay in the car due to the continuous traffic. I purchased this vehicle 3 days ago on Wed, Feb 23 and it has approximately 200 miles on it. There were no symptoms prior to the incident today. The vehicle is currently at Bill Estes Chevrolet in Indianapolis, Indiana and will be looked at this Monday, Feb 28th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453823February 24, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2015 Chevrolet Equinox. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer inspected and diagnosed that there was a leak near the Positive Crankcase Ventilation (PCV) main seal. The dealer replaced the PCV main seal and intake. The vehicle was repaired. The manufacturer was made aware of the failure but informed the contact that there was no open recall associated with the VIN. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453591February 23, 2022
ENGINE
Broke down on highway and had to coast off of highway causing a potential accident. Vehicle was purchased off private party. The vehicle shows no open recalls. According to GM service bulletin 15285D dated April 2017 GM acknowledges the issue with this engine. However, as the vehicle ages the problem only gets worse. After doing research, these defects are in many 2.4L ecotec engines, not just 2011 models. These defects will cause injury or death do to the sudden engine failure. In this case, oil got low and timing chain failed causing piston to brake cylinder head valves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453605February 23, 2022
ENGINE
Water pump failure noticed on 2/17/22. Engine noise sounded like loose engine belt. Car taken to Beaty Chevrolet dealership in Knoxville, TN. Problem confirmed failed water pump at 14,804 miles. Dealer replaced pump quickly. Concerned about long term engine issues due to water pump failure. No warning Lites or indication of failure from car systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453623February 23, 2022
POWER TRAIN
The contact owns a 2018 Chevrolet Equinox. The contact stated that after parking in the driveway and switching the shifter to the park position the driver exited and moments later the vehicle erroneously rolled backward down the driveway. The driver attempted to get back into the moving vehicle and fell causing the vehicle to roll over the driver's body and crash into a tree. During the incident, the contact experienced an injured hip which required medical treatment. The vehicle was towed to a local body shop for repair. The manufacturer was notified of the incident and a manufacturer's engineer examined the vehicle but no problem was found. The cause of the failure was not determined. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17v516000(Power train). The contact indicated that the vehicle had experienced the same failure listed in the recalls. The failure mileage was 42,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11453630February 23, 2022
ENGINE
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving 35 MPH, there was a knocking sound coming from the vehicle. The contact stated that an unknown warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed there was a gasket leak in the engine and the vehicle was leaking engine oil. The vehicle was not repaired. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453631February 23, 2022
ENGINE
Car kept stalling out on my daughter then just quit running. We had it towed to an engine shop and they said the timing belt came apart and now it needs a new motor. She has not even had the car a year and has routinely maintenanced it. We still owe over $10k on the car and a new motor is over $10k. This should be a recall from the manufacture. Stalling on her could have caused her to be in a wreck!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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