Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11460206April 8, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving brakes suddenly became very hard to press. We could not stop our car. We luckily were in a toll plaza and not moving at high speed. This problem was scary , no warning and my family could have been harmed. We had a mechanic come and fix the problem, but this needs to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459857April 6, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY
The vehicle first started having a cigarette residual smoke smell in it during the summer of 2019. It was right after a good rainfall, but we didn't know what to attribute it to. We called the local Chevrolet dealership and they weren't sure what it might be either. The odor would come and go over the last couple of years, but we couldn't figure out what it was from as none of my family members smoke. Then my husband went to run errands in my vehicle during a heavy downpour and heard water running inside of the car. He found water coming out of the fuse panel on the driver's side in the rear hatch (video available). He started removing the wet stuff in the rear hatch & when he got down to the spare tire compartment, he found it was filled with water. He also smelled the cigarette smoke-like odor like 10 times stronger than before & realized that it was due to the felt-like pad in the spare tire compartment being soaked in water. We again called the local dealership & they weren't sure what the problem might have been. My husband & stepfather did research and found out a lot of Equinox owners were experiencing the same issue & it had been determined that it was due to the sunroof water drainage system being clogged. The provided solution was to run air through the water drainage pipes, which my husband did. However, the vehicle still had some water appearing behind the driver's side seat during the lighter rainfalls afterwards. As well, the odor that smelled like cigarette smoke had now been replaced with a strong mildew/mold smell. This poses two major safety issues - water going into fuse boxes (water & electrical don't mix), as well as the mold/mildew being inhaled - especially of concern since we have two toddlers sitting in the backseat of this family vehicle. One dealership was unable to duplicate water inside the vehicle, but found the water drain pipes partially clogged. Other dealership noted mold/mildew smell and did an ozone detailing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459631April 5, 2022
ENGINE
I have had this vehicle a month and have had to put a total of 5 qts of oil in it from the excessive oil consumption and part of those miles I drove from Kansas City, Mo. to Carson City, Ca I had to use 2 qts of oil I never have had to put this much oil in a vehicle,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459747April 5, 2022
UNKNOWN OR OTHER
Driving down a state road going about 60 miles an hour. it’s 49° outside and raining. I had the heat on. the next thing I know there’s a loud bang and glass everywhere. for no apparent reason my sunroof exploded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459419April 3, 2022
SEAT BELTS
The driver's side seat belt was released, evidently striking a hard object, and damaged so that it is not operable. The plastic on the closure was shattered and the spring is gone. I have been to the dealer, Chevy Exchange in Lake Bluff, IL., and was told by the service advisor, Rick Eggan, that it will cost over $400. to repair and replace the entire mechanism. Meanwhile, I cannot use the seat belt since I cannot release it once it is locked in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459420April 3, 2022
VISIBILITY/WIPER
Windshield wiper malfunction Wipers stopped operating completely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459468April 3, 2022
FUEL/PROPULSION SYSTEM
While car is running, fuel is leaking out the top of the tank. Fuel is leaking on exhaust, right under the tank. I have seen recalls on this year and model for a ring breaking around the fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459294April 2, 2022
UNKNOWN OR OTHER
Engine light on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459303April 2, 2022
VISIBILITY/WIPER
My wipers failed on a trip to Syracuse traveling down the thruway it was raining and the wipers just quit , i had to leave my car overnight at a thruway stop and i paid to have them repaired , I was so annoyed i feel i should be reimbursed from GM for this. Thank God a stop was nearby it was a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459304April 2, 2022
UNKNOWN OR OTHER
The paint on my car started bubbling and falling off i contacted my local chevy dealer who told me too bad its outside of the warranty , the paint is defective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459314April 2, 2022
VISIBILITY/WIPER
windshield wipers broke . repaired and broke again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459333April 2, 2022
ENGINE
While I was driving in the middle lane on the highway, the "reduced engine power" message appeared on the display. Then the car started to slow down immediately. I made my way over to pull off the highway and shut car off on side of the road. When I turned the car back on, the display read "Oil pressure low, shut engine off" . No noises were heard. I shut the car off. I had to have the vehicle towed to the Chevy dealership. They did a diagnostic evaluation and discovered the main oil seal had let go. Then told us we had to have the engine replaced or rebuilt. This was the only way to fix the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459196April 1, 2022
ENGINE
Excessive oil consumption leading to engine failure. Timing chain had to be replace once already . Now I have to top off my oil once every 500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459283April 1, 2022
VISIBILITY/WIPER
My wife was driving our 2014 Equinox on the highway at night in the rain, and the wipers just stopped working. The wiper motor would still whine, but the wipers were not moving. I found the larger arm that connects the wiper motor to the wipers had fallen off - both ends. I tried snapping it back in, but the plastic ball joints were really loose. I checked for active recalls, and there wasn't one for our VIN, but there were for similar models, so I replaced the wiper transmission myself for $121.99 plus tax. The car has 64,000 miles. Now, 2 weeks later, there is a recall. The letter says "corrosion". There is no corrosion. The plastic socket just wore out (prematurely). Maybe bad type of plastic or the lube was too abrasive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459082March 31, 2022
ENGINE
I have a 2012 Chevy Equinox. A recall dropped years ago about excessive oil consumption problems with the exact engine that I have. My oil consumption test came back inconclusive. So, I thought that I was one of the lucky folks who did not have the bad rings and pistons. WRONG. I just didn't experience the problem yet because I had low miles and it didn't hit at the same time as everyone else. Fast forward to today, I burn one quart of oil every 500 miles. I took it in, when I noticed it, to a DIFFERENT Chevrolet dealership and they said that I am FOR SURE consuming excessive oil. Of course, I just missed the Special Coverage 16118 Excessive Engine Oil Consumption repair from GM, so they want to charge me $2,200 of the $2,400 that it will take to repair it. They will spot me $200. I mean, come on. I have a record of TRYING to get the recall done when it first came out. I was told that I didn't need the repair. I don't know. I feel like I should still be taken care of here. GM is now ignoring my emails and voicemails, asking about getting help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459105March 31, 2022
ENGINE
The contact owns a 2012 Chevrolet Equinox. The contact stated while driving at 35 MPH and approaching a stop light, the vehicle began to hesitate and emitted an abnormal sputtering noise while depressing the brake pedal. There was no warning light illuminated. The contact pulled into a gas station and turned the vehicle off. The contact refueled the vehicle and was able to restart the vehicle after several attempts. As the contact began to exit the gas station, the vehicle lost motive power without warning. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The local dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not repaired and remained in the possession of the independent mechanic. The manufacturer was not notified of the failure. The failure mileage was approximately 121,275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459055March 31, 2022
SUSPENSION, ELECTRICAL SYSTEM, SERVICE BRAKES
My brakes went to the floor going 55 then they got really hard to press almost wrecked had to get towed! Then after that the suspension felt really loose
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458783March 29, 2022
ENGINE
The contact owns a 2014 Chevrolet Equinox. The contact stated while driving approximately 45 MPH, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed of low oil level and engine failure. The vehicle was repaired; however, failure reoccurred and the vehicle was taken back to the dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458573March 28, 2022
POWER TRAIN
The gear shift when in drive can be pushed into other gears without pushing the button. When driving down the highway going 70 mph, my dog has more than 10 times pushed it into neutral. It’s extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458742March 28, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
After auto stop/ start system engages messages on dash appear “ service brake assist”, “service steering assist”, “service parking brake”, “service stibilitrac”, Failure at 55,400 miles Dealership found a loss communication error to the muddles due to low battery voltage. Fix: replaced battery at 55,436 miles Battery has been replaced 3 times in 4 years starting at 18, 500 miles, then at 32,562 miles, now at 55,436 miles due to the same issue with the auto stop start operation. Car is out of warranty as of 58,300 miles or October 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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